Chat window
Mobile users complain that the chat window takes up entire screen. It would be great to be able to adjust size when viewed on mobile.Chat windows? Not just meant for chats anymore, for your abridged knowledge bases as well!
Hey there, Why would you want to withhold all the powerful insights that you possess about your products and services within yourself, when you can share, enlighten and empower your customers with it? Why would you want to wait until the customers bring in recurring support queries when you can educate them before-hand and aid them in resolving common issues all by themselves? Too many questions? Don't worry you will have it all answered with the new feature that Zoho SalesIQ has launched - " ArticlesPave a slick pathway to connect the chat windows on your website with social media channels!
As discussed earlier , it is not necessary that your website should always be the only gateway for your visitors to initiate chats with the operators of your firm. We saw how to set up signature stamp in your email campaigns, now let's see how to set up a signature stamp in your Facebook or Twitter posts. Ergo, bridging the gap between the chat windows on your website and social media channels. Say, you plan on posting an article disclosing all the details about the food fest that you are goingRound Robin
I want incoming chats to pop up in a round robin fashion for all available agents. This seems like a pretty basic request. Under Settings>Automation there is an option to assign one by one but SalesIQ chat was unable to explain exactly what this did. How do others handle disbursing incoming chats in an equatable manner?SalesIQ GDPR compliance + deletion methods
Are there any plans to make SalesIQ GDPR compliant? Also, how can you delete full visitor history if needed?Identify, engage and convert prospects hitting your website via Zoho Campaigns
Boost your sales and stay ahead of your competitors by integrating Zoho SalesIQ with Zoho Campaigns. You can now track the activities of your visitors from the email campaigns sent, reach out to potential customers, pique their interests, and ultimatelyUnchain yourselves from your work pods with our Zoho SalesIQ mobile app! - 2
Roll up your sleeves and we'll pursue our little venture to explore the perks of using Zoho SalesIQ mobile app, 1. Track down your visitor's trail Monitor, record and track the trail of every other visitor hitting your website from wherever you are, and jump in to their rescue whenever you think they need your assistance by initiating a chat proactively right away from your visitor trail tracking screen. For instance say, a visitor has spent good enoughchange portal name
Please, how can I change my portal name in SalesIQ? Thanks FilippoAnnoying chat invitation popping up on every page on my website.
How can I setup the SalesIQ chat function so that the chat inviation only occurs once (per visitor) and only on the homepage. Now, when a potential client visits my site and browses through the pages, a new chat invite pops up each time they go to a different page on my site. In short: I am annoying the hell out of my potential clients!Throw the spotlight over those prospective visitors hitting your website via MailChimp campaigns!
To all those customers who have integrated MailChimp with your Zoho SalesIQ account, this forum has exclusively been written for you! We all know that Zoho SalesIQ partnered with MailChimp only to ease out your marketing grind! Let me lead you through a few cases to aid you comprehend the techniques using which you can harness the maximum out of the integration of these two influential applications,SalesIQ and Chatbots ?
Hi, I recently came across a new chat platform that integrates AI for their interactions on websites. Is there any plans to offer the possibility to add chatbot to SalesIQ that can replace forms, that is linked to my CRM calendar so that my visitors can also book an appointment directly without going through a lengthy back and forth communication? Maybe an idea for a marketplace add-on.Zoho Chat Widget Doesn't Display in Zoho Mail
The Sales IQ Chat widget works great on the website but will not display in Zoho Mail. Please let me know when you have fixed this. thanks, PaulUnchain yourselves from your work pods with our Zoho SalesIQ mobile app!
Would you like to sit inside your work pods and stare at your desktop monitors all the time? Duh, No! Well, that's the prime reason why Zoho SalesIQ mobile app was developed - for you to take up your daily grind on the go! Let's just quickly run through instances where the Zoho SalesIQ mobile app acts as your operator's saviour, 1. Be proactive - Make hay while the sun shines! Why sit back and wait for the visitors to initiate a chat when you have the privilege to strikeChat Widget always showing me as offline
Since some updates to the Zoho Sales IQ platform in December, my chat widget now constantly displays me as offline. Even during normal open business hours. What has happened?Gear up to explore the spruced up live chat module!
When the trend changes one has to roll with it and so did we. Take a look at what we have moulded out of our old live chat module. Let's take a quick tour around to see what all changes we have brought in, shall we ? Well, then buckle up guys, here we go... 1. Would you ever like seeing mundane stuffs over and over again? Well, then why would you want to bore your visitors by displaying the same old chat widget themes when we offer you a whole new range of cool themes which you can switch to inConvert your Chats to Zendesk tickets
Hey everyone, Just imagine if I told you, that you could manage conversations and tickets at the same place. Basically, ticketing and chat, the complete match made in heaven for any customer all under one roof. So why wait? Integrate Zoho SalesIQ withChat routing: Automate and optimize the process of routing your incoming chat requests!
Hello buddies, How have you all blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah? You might think that I am going bonkers... :p But NO buds am not! But trust me this is how it would appear to the operators of your firm when they have to deal with the issues brought in by the visitors hitting your website that has nothing to do with their skill set or field experience. ToLet your visitors hold down all the conversations that they have with your operators in reserve!
Hello buddies, Hope you are all doing great out there! I am back to brief you all about a cool new feature launched by SalesIQ - View past conversations , which allows your visitors to keep track of all the past conversations that they had with the operators of your firm in their own chat windows. Inquisitive to know more about this feature? Then do stick around and continue reading. Well, what is the sole purpose of bringing in this feature? Consider a scenario in which a prospective customerGmail Chat Widget Unreliable
The Gmail Chat icon displays but shows me available to chat late at night and not available during business hours. Almost like it's backwards, (although I haven't had time to check the actual times). It works correctly on the website. I won't be able to use this. Please let me know when this is fixed.To pop up the discount image
Is that possible to pop up the discount image on our web page when the customer look at the specific page or stay long enough? Do you have a suggested code or service company can write the code for us? Thanks.Less of Browsers, More of Desktop Apps
They said they'd be dead. Gone from our docks into our browsers. But are they really dead? With many services going all desktop, can we stop writing eulogies for native apps after all? Cause desktop apps aren't going anywhere (yet) Standalone, desktopDo I need to license SalesIQ for all the users of CRM?
If I have more than 10 users in my CRM with professional licenses, and all of them need access to insights from SalesIQ, what license should I get for SalesIQ? Feature wise, I only need the professional license of SalesIQ.Getting error when added the salesiq code
Webpage is not loading and exception has been thrown in console, When the code for saleiq is added to my page. Attached is the screen shot for reference.Link/button on Chat Text
Hello, I want to put a URL link on my trigger chat, how can i do it? I've tried put it on html "<a href...." but didn't worked... theres any way i can do it? ThanksZoho Sales IQ chat not Working
Hello ! I created a Zoho account for a client to use the zoho sales IQ chat widget inside their web. Yesterday the chat button and the chat window worked perfectly, but today it doesnt display into the web. Its a zoho problem? I got the code from: Sales IQ -> Settings -> Websites -> My site -> Live Chat Widget -> Copy the LIve Chat code What i'm missing? Regards, Alex.Filtering user in SalesIQ
Hi there, For debuging purpose we have use several accounts to test SalesIQ and Zoho CRM. (Personals accounts, developers account...) How can we remove those account and put them in a kind of black list, in order to not have them in the SalesIQ report and live DenisSales IQ stopped working
Hi, I am running 2 websites with two chat portals. For about the last three weeks things have stopped worked correctly. Email reports only give numbers for one or the other website Brand colouring of the chat widget is crossing over into the other website The monitor "Visitors Online" (the main page of Sales IQ) is just a spinning wheel in the corner of the page (attached image) There is no way to switch the "Visitors Online" view from one site to the other Thank you in advance, PaulSalesforce CRM to the rescue!
Hey there! Are you a Salesforce user? Woaah! Then we have a great news for you! We have added an other jewel to our crown - Salesforce CRM , to seize prospective leads effortlessly and to escalate lead conversions without even having to leave your SalesIQ account. Will that be all? No not at all, stick around, read through to know what can this power packed combo do for you. Not a Salesforce user? Wanna try out a similar Zoho product ? Try Zoho CRM today! Let's take a quick look at the benefitsShare to nurture bonds :)
Hello buddies ! Bala here, wondering what am I going to talk to you guys about ? Well, trust me definitely nothing related to philosophy. I presume that most of us know what screen sharing is, if not don't worry let me brief it to you. Screen sharing/casting is nothing but sharing your screen with someone else probably to seek help or assist them. Woaahh !! wouldn't that be great if you had this option in your SalesIQ account to resolve all your visitor's issues in a jiffy ? Or show them a demo ofDifferent Icon for Mobile Widget
Is there a way to have a different icon for mobile browsers than that of the selected one for main? I really love SalesIQ so far but the widget I selected for web browsers is too large for mobile browsers. Also, can we get the button widget text bubble resizable? Currently there is quite of bit of empty space. This would also be nice to have the button without the bubble for mobile browser.unable to log in to tracking system
Hi all. i am trying to log in to my tracking system but literary after 1 to 2 seconds the screen gives me a error. Sorry, We could not process your request ! and possible reasons. Possible reasons: › The URL may be incorrect. › The Visitor details might have been removed. › You do not have access to the requested Information. is there a way to fix this or is the problem on my side.Bots / Suspicious / Fake / Spam visitors
We have a lot of visitors having this behavior: They come and quit more than 100 times. No doubt they are bots. We have already blocked the IPs with the .htaccess and they are always coming back. Any advice to get rid of them? They are ruining our stats.Track visitors but disable chat on website
Hi, I have set up tracking on a website but don't want to have the chat possibility. In the forum I found a script to disable but it doesn't seem to work in Google Tag manager. I have tried two different scripts and a combination: <script type="text/javascript"> var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode:"f7262e2e9abb4359c02f2baf0c67945e208aa18c46593042ef2ace13fad44d5e", values:{},ready:function(){}};var d=document;s=d.createElement("script");s.type="text/javascript";s.id="zsiqscript";s.defer=true;s.src="https://salesiq.zoho.eu/widget";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);High of the LiveChat window
Hello! We need have the LiveChat window higher. Our operators write often longer text and only 2 rows are too little for their work. Can we set more rows in this window / make the window higher? Thanks!Sales IQ chat is not working
Hi, I am using zoho sales IQ for adding chat feature in my android application. The sales IQ chat icon is working good for some time nicely. But I dont know why it suddenly disappears, I have waited for long time and in the mean while I have compiled my application various time for verification and also I have done checking after re-installing the app in the device. Please help me to get rid of this issue.... Thanks!updated version of Zoho SalesIQ
Hi, The new version is already released? I see the information in blog: https://www.zoho.com/salesiq/blog/introducing-elegant-chat-widgets-screensharing-and-more-in-salesiq.htmlNotification for new visitor on Android Pone
Why the Notification for new visitor on Android Pone is not Available .I use android phone but when Get any New visitor we didn't get any notification or alert like desktop.SALESIQ agents unable to pick chats
We are unable to use Sales IQ as we get missed chats when we do not have notificationsMark Agent Online for Live Chat on other Zoho Apps via chat toolbar
Hi, As one man company, i am wondering why shows offline when didnt visit the salesiq page. Can we add the live chat a the chat toolbar especially in Zoho CRM so that system shows always online. Thanks.Reset Visitor Scoring in SalesIQ
How do I reset the visitor scoring in SalesIQ? We have redone the defaulted scoring rules and now need them to kick in. Unfortunatly for existing records there are some very high numbers that we would like to reset. How to start the calculation for all records over in SalesIQ.Next Page
Announcements
Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagement
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.Is something wrong with the visitor tracking dashboard?
There is a visitor that has my own IP that it's been online for 7 + hours and do not dissapears from the dashboard. I had set my ip to do not track. how can I clear that visitor? also I do not get any new visitors to show on the dashboard unless I reload
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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