Error configuration Sales IQ and WP
Hallo, I created my account for SalesIQ... Copy and pasted the code on my WP website but the tracking doesn't work.... I don't know what's wrong because I tried many times.... The website source give back a 403 error.... Please check the attached file... What's wrong with that....??? TksGA vs SalesIQ visitors online
Hi, We've noticed there is always a discrepancy between the number of visitors on our website according to SalesIQ and Google Analytics. Quite often the live data will show us having more visitors on SalesIQ than Google Analytics. Do you have any suggestions why we see this discrepancy? ThanksLocalization of the chat widget
We have Swedish set as standard language for the chat widget. Some of the terms and functions are not localized. Check the attached screenshot. Is there a way to localize these strings anywhere?Chat trigger and eMail registration in chat
We have configured our web-embed to force registration of e-mail and name from users. This works fine when the user opens the chat window. However we have also included a trigger that pops up the chat window automatically after 2 min. on the users side. However in this case the system does not force the user to enter his e-mail / name. This means that we have no record of who was on the chat. How can this be fixed?Force e-mail in chat trigger
We have configured our web-embed to force registration of e-mail and name from users. This works fine when the user opens the chat window. However we have also included a trigger that pops up the chat window automatically after 2 min. on the users side. However in this case the system does not force the user to enter his e-mail / name. This means that we have no record of who was on the chat. How can this be fixed?Change Text Color on Bagel Chat Icon
We have a very dark background color on the Bagel Chat Icon. We would like the text to be white and not black as it is default. Is there a way to change the color text?Can't answer to Zoho Sales IQ chats in SalesIQ
Hi, we are receiving onsite chat requests from usetrs via the Zoho SalesIQ solution. However, we are unable to answer as there is no form showing up / an option to typing in text in order to respond to the request. We cannot answer either to chat requests through the SalesIQ app. Could you explain to us what goes wrong here? Thanks DirkWHMCS not compatible
At latest version of WHMCS, It is not compatible when I added the code.combine both SalesIQ and Help Center widget on same site?
Is it possible to have a Sales IQ chat widget on one page in my site and have a desk help center widget on a different page? Ideally I would really like to have the ability to have the same widget but have the sales department go to salesIQ chat and the Support department go to help center. SalesIQ is great for sales chats but not as useful for our support team. jackI cannot get an intelligent Trigger to fire where current visit source is equal to "Adwords" Is there something not working internally?
The trigger was working but we needed to change the message. I did so and it would no longer fire. So I deleted and created a new trigger. I am trying to make sure our paid google clicks that arrive from clicking on a remarketing adwords advert accesses any page on my site pop up a chat invite with a sales offer. I cannot get this to work. What is going on? Can anyone offer some guidance? -Stevelive chat widget not showing on all pages
Hi. we are using Zoho SalesIQ in our wordpress site. But the live chat widget is not showing on all our pages and the style differs on the pages that it does show on. is there a way to fix thisGeographic location of visitor.
Hello, Other chat programs offer precise geographic locations of visitors, down to city, zip and area code. Is this available in SalesIQ?numerous bugs
Is anyone else finding Zoho SalesIQ to be extremely buggy? I've been testing for only 2 hours and I've already logged 5 pretty significant bugs with the support team. Many of them seem to be related to the chat widget having difficultly retaining user data or communicating back with the Zoho Servers. The app is semi-stable when you sit on a page and chat, but if you chat while navigating a website it goes absolutely wild. There also seems to be many issues with ending and restarting chat sessions.Delayed Messages between iOS App and Web User
We are testing Sales IQ on a new website for a new company we are starting we will be on the move and not always at our desk so the ability to communicate with Website visitors in real-time from our phones is great. During our initial test, we have noticed a delay of around a minute for messages sent from the phone many messages never arrive on the web chat. Any idea what is causing this and how we can resolve it Many Thanks Adriannew website inegration tool
Hello I am a new Sales IQ user in trial. There doesn't appear to be an ability to change the format (branding, colours etc) of the floating button / chat windows using the new website integration tool in SalesIQ Am I missing something?remove chat label
How do we remove the Chat label from SalesIQ? the chat label says We're Online Let's chat We want to remove this completely and just have the chat button.LiveChat window size
Greetings! I was wondering is it possible to make LiveChat window size smaller? I can change only button size from admin panel. Is there any code to make this happen? Thanks!Automated Triggers dont work together
I want to show invite to chat message after a visitor browse for 20 seconds. If visitor didnt start using chat after 10 seconds I want to show another invite message. I set up 2 triggers. One for each invite message. First one works correctly, but second doesnt work under any circumstances Here's screenshot if it doesnt look correct: http://joxi.ru/gmv15adTxeMavr Here's page: https://greenlife-bulgaria.com/ I want it to work like here: https://viadom-lp.com/SalesIQ visitor not leaving
Since this problem is still active and the other forum topic is marked as "solved", I wanted to make this new topic. Problem: In SalesIQ under "Visitors online", visitors often don't disappear and just pile up. When I want to initiate a chat, the visitors appears to be offline and are finally removed form the list. Yesterday I had around 30 visitors showing as "on site" for over 2-5 hours. This is annoying and makes it hard to find real active visitors. This of course screws with the "visitor timeRe-Claim My Old Company Name!
Hello, I signed up using a personal email address and my real business name just testing out Zoho, and then decided I wanted to use this service and switch to my proper email address. As I couldn't change the business name, I deleted my account and then made a new one. Now I find that the business name is in use. Is there a way that I can verify my business name, and reclaim it to use with my new account? Thanks! :)SalesIQ tracking stopped working
Our Tracking stopped working as of 3.37AM Ausust 10th ???How will we track the visitors who land on the page and leave forms incomplete?
I want to track visistorswho land on the landing page of contact us & drop off without filling form.SalesIQ not showing on our website
Hi, We have followed the advice about settings for Sales IQ but still this is not showing on our website for visitors. It just stopped working this morning. Here are the settings (see below) and we have a page that should show the chat pop up - http://www.weddingvenues.com/admin We haven't changed anything and have checked the code in the page. Please can you check for us and get back to us. Bob Account number details: 631534479SalesIQ event tracking
We would like to use SalesIQ to track and document more detailed events on our site. Today we can only see what pages the user has visited, however we have a single page application where different actions can be performed that would make sense for us to track (no page reload). Is there a way to push information to SalesIQ or other ways to enable more detailed tracking and have it documented in the CRM record for a user?Start chat 'on the go' with the New SalesIQ Mobile SDK for iOS and Android devices
Hear thee, hear thee!! SalesIQ launches ' Mobilisten ' ( a.k.a Mobile SDK ) for your iOS and Android phones. This can be your in-app messaging tool that can be integrated with your existing application. With this, you can start a live chat with your app users 'on the go'. How cool is that? Not just that you can also send promotions and use your Mobile application better through Push Notifications, File sharing and Screenshots. How to integrate mobile SDK with your existing application 1. ProactivelyReset agent
Hi, we have a support widget on the website and a button that opens the chat but only with the selected agent. We also use the floating button with full list. After setting the agent via "$zoho.salesiq.chat.agent()", is there any posibility to reset to have the whole list again when clicking the floating button?Open chat window automatically on page load?
Right now, we need to click on green icon to get the window opened. Our people want the window be open even while loading the page. Expecting your reply...No new visitor notification alert on iphone app?
i am not getting any new visitor notification alert on my iphone app at all. although it works on desktop. am i missing something? any help would be appreciated.Intelligent Trigger during specific time interval
We successfully use an intelligent trigger to have our Chat window pop up proactively if a user in on our site more than 2 minutes and this is his first visit. However we only have people responding to chats during business hours EST time. Outside business hours we would NOT like the chat to pop up automatically and prompt the visitor a chat (there is nobody to answer on our side). Is there a way to make the Intelligent trigger dependent on a time interval?Smart Identifier
How do I find the "Smart Identifier"? It seems the following description is obsolete: To include the smart identifiers code to the email, select the campaign name from the “Choose a campaign” drop down of Smart Identifiers in the Web Embed section. A Campaign specific code will be provided in the Smart Identifier Code box. Attach the code to the email, when the recipient opens the email the smart identifiers will track the identity.Two different SalesIQ accounts
Hello, I have created a SalesIQ account using my work Email address and added an admin account. The visitor tracking is active and works. But I have also, previously, created a SalesIQ account with this admin account. But on this account, the visitor tracking is not active and doesn't wok. How can I make the visitor tracking work for this Admin Account? Thanks, BenoitSmall symbols in the Online Users Page
What do the little symbols on the flags on the online users page mean? I've seen a little cursor and lightning bolt. Just curious Thanks, EsbenChat Window Popup doesn't show up
Hello Team, I am trying to use ZohoSales IQ with my wordpress site. (www.institutoterapiamanual.com.br ) Even after Inserting the "Float Window" Code snippet to the Zoho plugin, the Chat Window Popup doesn't show up.How to hide name and email field from Zoho SalesIQ window?
I know how to take the name and email from logged user in my website... But now I need to hide those fields from the window and just let the message textarea visible. How can I do that?Visitors from search engine
Is there a way to find out what search terms a visitor used in a search engine that led them to my website? Thank you, Jenniferproblem in joomla 3.7.0
Hi, I have tried the plug in Zoho SalesIQ in my Joomla 3.7.0 site but I receive this message: Strict Standards: Redefining already defined constructor for class plgSystemZoho_SalesIQ in /home/pinolerotours/public_html/plugins/system/zoho_salesiq/zoho_salesiq.php on line 22 And the site cannot show the pictures in the correct aspect, the images are stretched long. Any idea on how to solve this issue? Thanks, Luistrack.js:1 Blocked a frame with origin "mydomain.com" from accessing a frame with origin "https://accounts.google.com". Protocols, domains, and ports must match.
Why do i get this... My Domain is https, google frame is also https.. but still this is polluting my "console log reporting analytics" with alot of these errors... This happens most on IOS with chrome. I believe this is zoho, because of its track.js, salesiq ? as the printscreen shows... OPEN NEW WINDOWUrgent: not seeing any visitors!?
The view "Visitors On-line" suddenly stopped working! It is not showing any visitors to our site, event though there are people on-line. The visitor history also shows this. Could you investigate what has happened to our setup? we have not made any changes!zoho chat
Can I use zoho chat to communicate with customers on my website?Zoho SalesIQ mobile app notification on incoming chat
Hello. first of all i want to thank zoho for your products they help my buisness a great margin. i recently decided to integrate the zoho SalesIQ aplication with my website and have linked zoho desk to it so that i will have livechat on my website. Then i have downloaded the zoho SalesIQ app to my mobile (meizu note 3) and logged in to it. The issue is that when a client try to contact me via live chat i get no alert on my mobile phone and there is no notification. In the app settings i have setNext Page
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Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
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Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.Is something wrong with the visitor tracking dashboard?
There is a visitor that has my own IP that it's been online for 7 + hours and do not dissapears from the dashboard. I had set my ip to do not track. how can I clear that visitor? also I do not get any new visitors to show on the dashboard unless I reload
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Qualify Potential Leads Automatically with SalesIQ Chatbots
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Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
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