Zoho SalesIQ mobile app notification on incoming chat
Hello. first of all i want to thank zoho for your products they help my buisness a great margin. i recently decided to integrate the zoho SalesIQ aplication with my website and have linked zoho desk to it so that i will have livechat on my website. Then i have downloaded the zoho SalesIQ app to my mobile (meizu note 3) and logged in to it. The issue is that when a client try to contact me via live chat i get no alert on my mobile phone and there is no notification. In the app settings i have setdoes not load custom CSS in CHAT
Hello, I've installed a live chat box on my website (assit.it) and it worked very well till earlier this week. Now, it still works but it seems it does not load any of the custom CSS I have set. Any ideas what's going on? thanks.No notification in iOs app
ENGLISH: I am not getting any new chat notification alert on my iphone app at all. SPANISH: No obtengo ninguna alerta de chat en mi iphone. iOs 10.3.1 User ID : 644988448Send visitor question after chat initiated
I am using the javascript API and trying to initiate a visitor question via a quick button after the chat has been initiated. Here is an example: User clicks a button that says "I want help with Checkout" which launches the chat session. There will be other buttons on the page such as "I need help finding a product", or "I need to place a special order", but instead of having them type this out, I want to send that text to the chat window even if the chat has been initiated. From what I have readReporting user actions
We would like to export a list of all actions each user has performed. We have integrated custom events we are sending to SalesIQ and can see on-line live. However we would like to do some statistics on this and need an ability to export info across users. Is there a way to export actions a user performs?Embed form to website...I see MORE ACTIONS, but do not see EMBED WEBSITE
Hi, I am a new user. I made a form and trying to embed it to the website. I see MORE ACTIONS, but I do not see 'EMBED WEB SITE'. Any help is highly appreciated. Thank you in advance.Google Hangouts & SalesIQ
Hi there, I was able to accept all the XMPP / GOOGLE CHAT bots and they all appear green on my google hangouts I think, but for some reason when a chat is initiated on my website, it doesn't popup on my google hangouts. If you can help me out - it would be awesome. Thank you JoshHow do I change SalesIQ portal settings from my usrrname to my organization name?
When I activated CRMPlus, I see the SalesIQ portal has used my username instead of my org name. How to change?SalesIQ event posts
We want to push timer events from our page (video timings) to SalesIQ so we can view and track what users are doing on a page in more detail than just the URL. We want to view when they open a video, how long, etc. We have a testpage on http://www.cbxmarket.com/madstest/index5.php We have build the code below and had it working but then it did not work again.. seems the integraton in unsable !? Why does it not work.. it should send a custom event when the page i loaded. The tracking part worksChat Box not showing up in 2 Wordpress sites + differentiating visitor tracking
I read the other forum articles on this topic and can't find a solution. I have two websites and two separate embeds and I am using the "float" code snippet on both sites...at least I think so. Both sites track visitors but neither site has a chat box. I am stumped on this one. Related question - since I have 2 different sites, how can I tell the difference between visitors when I am tracking them. How can I tell which website they are on. Right now they look pretty much the same even thoughHow do I avoid chat users from getting Customer Poratl invites
It seems that when somebody went on a chat and gave us their e-mail, the system automatically sends them an invite to join our customer portal. How do I stop this function!? we do not want them to join our portal at this stage!!!?SalesIQ time on site is wrong!?
We use SalesIQ to make statistics bout how long users spend on our site. However we have noticed that even if a user just enters a page and closes the page right after, SalesIQ keeps it alive for more than a minute and reports back that time on page is 1min and 5-10 sec. It is off with more than a minute !?? It is important for us to know if Adwords users just bounce off the page right away. What is wrong? Google Analytics also tells another story about the bounce rate!?Adwords Source not showing correctly in SalesIQ
We have experienced that in some cases SalesIQ shows Adwords directed traffic as "Direct"! We can see that the links captured for the actions do have a gclid adresses, but SalesIQ does not categorize the visitor as coming from Adwords. This messes up our analysis of the sources. Please explain if we are missing a setup? How do you determine if the visitor is Adwords or Direct?SalesIQ dartboard shows Ghost users (hybernated machine)
We have observed that if a user forgets to shut down the page where the tracking script is embedded and his machine goes into hybernation, sometimes SalesIQ shows him as still active. Is there something we can do to avoid "Ghost" visitors on our live IQ Dartboard!?How can you embed the zoho Chat hyperlink in a banner AD that directs the visitor to your website and fires an event?
Currently on my site (http://store.interstateproducts.com/products/Ice_Melts) I have embedded a link in a Hero Image. <a class="hoverfade" onclick="$zoho.salesiq.floatwindow.visible("show");"><img class="mySlides" src="/images/Frozen-ParkingLot-gif.gif" alt="Chat Now" title="Click to Chat Now" style="width:99%"></a> I wish to fire this event from an Adwords Advert to take them to my page and initiate a chat session. Is anyone doing this? IF so How, Please and Thank you, -SteveSegment live views on SalesIQ
We have a public website X and an application website Y. We would like to be able to live track all the visitors across the two sites as they will start at the pbulic and then get a login to the application. We have enabled the two sites as two web-embeds in the SalesIQ portal. However from a live tracking perspective, we would like to be able to filter the the live view (the circle dartboard) based on the web-embed. This way we could switch between website X and website Y activity. It is veryCan we limit pages that display the chat popup on Wordpress sites?
We don't want the chat to be available to everyone on every page. Is there a way to limit pages that we enable the chat availability?SalesIQ Visitor Tracking stopped showing any visitors since yesterday Feb 22 2017
Hello - We stopped getting any visitors showing on our visitor tracking screen yesterday. It was working for over a year and now nothing? can you please let me know if anything changed? How can I engage you to help me fix this? Thank you! website url is biocidelabs.comsalesIQ form validation break
I have a self hosted wordpress site that I am testing salesIQ on. When I paste the html and javascript (generated by the zoho crm) in the page for my contact form, all the form validation functions disappear from the html form, and the javascript is jumbled by what looks like minification. The validation is obviously broken. Have you heard of this problem?Why I have a lot more visitors on Zoho Sales IQ than on Google Analytics
Hi , I was surprised when I saw 21 visitors on my site in Zoho Sales IQ. At the same time I was monitoring my site on Google Analytics realtime. There the figures showed 3 online visitors. How is this possible? I excluded some IP addresses in google analytics but this can not explain the difference. Could this have to do with robots? Our website is www.crowdbeamer.com Kind regards, HeleenIntroducing the Magical "SalesIQ Email Genie" - Now get your visitor's insights in your favorite email client.
SalesIQ gets an exciting new addition Email Genie in the Integrations tab. You can now integrate your mobile email client with Email Genie and receive the SalesIQ emails in your mobile with the insights about the visitors attached to the email. How does Email Genie work? Email Genie is a magical technology that works with your favorite email client and provides more insights about the email sender. The details like Lead Score, Opportunity, CRM info, Support, and Campaign info if available in SalesIQEmail Genie set up
"Authentication failed." error when setting up Email Genie on Android with existing email account. Followed set-up steps exactly with an existing and a with a new email account. Same error for SSL email account. How can I get this working?Chat Button as slider
Is there a way to change the look of the Chat Button. We already use a HELP button that works as a slider that sticks to the right of the screen. We would like the Chat button to look the same with thext going vertical as you can see below. Alterntively is there a way to embed the button in a Help menu?Remove my IP from salesIQ visitor history
Hi, how do I remove my IP from salesIQ visitor history? I'm on my own site all the time and don't want it recorded is history and stats Thanks, TimAssociate session to user
We have a solution where the signup and authentication of a user will happen in our 3rd party product. This means that creating a Zoho Lead will have to happen using an API to create the records in Zoho CRM. We would like to use Zoho Desk and SalesIQ to give access to a User Portal, Track visitor behaviour and allow for engaging in a chat. We do not want the user to login twice and we do not want the user to have to enter an e-mail into the Chat window Questions: 1) What do we have to do to enableNot all SalesIQ visits are transferred to CRM???
I have two WebEmbed's setup in my SalesIQ. The tracking code is embedded in two differnet web sits (URL's). In salesIQ I can see all the historical visitors on both websites ... It works! However I would expect the same information to be available in "Visits" in CRM and then eventually as Leads in CRM. However only visits from one of my Web Embed's show up... the other data is not pushed to CRM??? why is that?Importing data to salesiq
Hello We are currently using mailchimp and salesiq. We have data that could be imported to sales iq module in crm but there is no way to do it... and that could be helpful to have the basic info available on each contact with email as the commun key. Would you plan to implement it ? NonoSpread the festival spirit on your website - with SalesIQ Xmas Live Chat Widget
Merry Christmas all, Christmas is on its way. Is your website ready? Are you preparing any special holiday offers and discounts for the visitors of your website or online store? Do you want to show personalized holiday greetings on your widget? If yes, then we also have something for you to help you greet your visitors and promote all those sales and special offers. You can change your live chat widget appearance with your customized image and make them look more attractive on your website. You mightGet deeper insights about your website visitors - with SalesIQ Custom Actions
Integrate the actions on your website with SalesIQ, then watch as we automatically enrich them as powerful insights. Because, SalesIQ now gets the new addition to Track/Trigger an Action/Score based on the custom clicks, videos played, downloads, hyperlinks and much more activities that happen on your web pages. SalesIQ can not only track and report the navigation and activities from one page to the other but can also track the visitor activities happen on the page, i.e., we can trace the buttonSalesIQ No Longer Working
As the subject line says.....SalesIQ has totally stopped tracking any visitors. We have a lot of traffic but none of it shows up as live visitors at all. The "Click here to Chat" tab shows as always - just not working on the back end. Is this a known issue? RonGoogle Analytics Does Not Track Visitors after Sales IQ Installed
Google Analytics is blocking 218 pages with content https:/salesiqzoho.com This occurred immediately after the Sales IQ tracking Java script was installed on the site. How can we fix this? Our website is www.nyc-officespace-leader.com Any ideas on this anyone?Ability to have Video Chat between Agent & Visitor
Dear ZSalesIQ Team, Is having 'Video Chat' on the Roadmap? Many of our prospects request this. Best regards, HalukHow to visiters close the chat window on smartphones?
The zoho Sales iq Chat is working fine on desktops, but when visiter use it on their mobile devices there is no way for them to close the chat window and then they end up leaving our site. Why is there no "X" for mobile users to close the chat? Can you help me make that possible on my chat? This is really effecting our drop-offs. Thank you.mobile users not showing up
when users come to my website enabled with SalesIQ on their mobile device they do not show up. is there a way to fix this? can someone help us with thisChat Widget do not comes up on our webiste
Hi all, we have created a chat widget on our website and use the second code snippet - Live Chat - providing both live chat and visitor tracking capability together. the code is present in our website and the floating windows do not com up automatically. whe en engage a discussion it cames up can you help ? regarde denishow to track visitors from 2 different web site + code in newsletter
Hello Do we have to use the same code to insert for 2 different web site we own ? we only want to use tracking not "chat" at the moment Another additionnal question : do we have to put any tracking code in newsletter we send or not to match visits and zoho CRM ? if yes, where to put the code ? thanks nonoHow to convert leaving visitors into hot leads?
Attracting potential visitors to the site, grabbing their interest, retaining and converting them into customers is hard enough. For which, knowing the info of the visitor who visits your website is important, but knowing the info of the visitor who leaves your website is even more important in online business. There are numerous reasons for which the visitors leave your website like, they could not find help, or couldn't reach you immediately when struck, your website navigation structure may beZoho CRM lead and contact records not showing visits to website
Zoho CRM lead and contact records are not being updated with visits to website by Sales IQ. What are the possible causes for this?Send more than 1 automated chat invite to a lead?
Hi all, I'm using automation / triggers to send a canned message to my site's visitors. The first message is time based and appears after 5 second (e.g., "Hi, how can I help?"). I'd like a second message to be sent 10 seconds later (e.g., "If you need anything please let me know"). But the second message is not appearing. Is this possible? Thanks!How do I use SalesIQ with more than one site? This is for Tracking only!!!
We have numerous sites, and have successfully installed SalesIQ in our primary site. I'd like to add another site to SalesIQ, but I want to keep the tracking separate and distinct from the primary site. Do I need to create another SalesIQ Portal? If so, how do I do that?Next Page
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In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.Is something wrong with the visitor tracking dashboard?
There is a visitor that has my own IP that it's been online for 7 + hours and do not dissapears from the dashboard. I had set my ip to do not track. how can I clear that visitor? also I do not get any new visitors to show on the dashboard unless I reload
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