WHMCS not compatible
At latest version of WHMCS, It is not compatible when I added the code.combine both SalesIQ and Help Center widget on same site?
Is it possible to have a Sales IQ chat widget on one page in my site and have a desk help center widget on a different page? Ideally I would really like to have the ability to have the same widget but have the sales department go to salesIQ chat and the Support department go to help center. SalesIQ is great for sales chats but not as useful for our support team. jackI cannot get an intelligent Trigger to fire where current visit source is equal to "Adwords" Is there something not working internally?
The trigger was working but we needed to change the message. I did so and it would no longer fire. So I deleted and created a new trigger. I am trying to make sure our paid google clicks that arrive from clicking on a remarketing adwords advert accesses any page on my site pop up a chat invite with a sales offer. I cannot get this to work. What is going on? Can anyone offer some guidance? -Stevelive chat widget not showing on all pages
Hi. we are using Zoho SalesIQ in our wordpress site. But the live chat widget is not showing on all our pages and the style differs on the pages that it does show on. is there a way to fix thisGeographic location of visitor.
Hello, Other chat programs offer precise geographic locations of visitors, down to city, zip and area code. Is this available in SalesIQ?numerous bugs
Is anyone else finding Zoho SalesIQ to be extremely buggy? I've been testing for only 2 hours and I've already logged 5 pretty significant bugs with the support team. Many of them seem to be related to the chat widget having difficultly retaining user data or communicating back with the Zoho Servers. The app is semi-stable when you sit on a page and chat, but if you chat while navigating a website it goes absolutely wild. There also seems to be many issues with ending and restarting chat sessions.Delayed Messages between iOS App and Web User
We are testing Sales IQ on a new website for a new company we are starting we will be on the move and not always at our desk so the ability to communicate with Website visitors in real-time from our phones is great. During our initial test, we have noticed a delay of around a minute for messages sent from the phone many messages never arrive on the web chat. Any idea what is causing this and how we can resolve it Many Thanks Adriannew website inegration tool
Hello I am a new Sales IQ user in trial. There doesn't appear to be an ability to change the format (branding, colours etc) of the floating button / chat windows using the new website integration tool in SalesIQ Am I missing something?remove chat label
How do we remove the Chat label from SalesIQ? the chat label says We're Online Let's chat We want to remove this completely and just have the chat button.LiveChat window size
Greetings! I was wondering is it possible to make LiveChat window size smaller? I can change only button size from admin panel. Is there any code to make this happen? Thanks!Automated Triggers dont work together
I want to show invite to chat message after a visitor browse for 20 seconds. If visitor didnt start using chat after 10 seconds I want to show another invite message. I set up 2 triggers. One for each invite message. First one works correctly, but second doesnt work under any circumstances Here's screenshot if it doesnt look correct: http://joxi.ru/gmv15adTxeMavr Here's page: https://greenlife-bulgaria.com/ I want it to work like here: https://viadom-lp.com/SalesIQ visitor not leaving
Since this problem is still active and the other forum topic is marked as "solved", I wanted to make this new topic. Problem: In SalesIQ under "Visitors online", visitors often don't disappear and just pile up. When I want to initiate a chat, the visitors appears to be offline and are finally removed form the list. Yesterday I had around 30 visitors showing as "on site" for over 2-5 hours. This is annoying and makes it hard to find real active visitors. This of course screws with the "visitor timeRe-Claim My Old Company Name!
Hello, I signed up using a personal email address and my real business name just testing out Zoho, and then decided I wanted to use this service and switch to my proper email address. As I couldn't change the business name, I deleted my account and then made a new one. Now I find that the business name is in use. Is there a way that I can verify my business name, and reclaim it to use with my new account? Thanks! :)SalesIQ tracking stopped working
Our Tracking stopped working as of 3.37AM Ausust 10th ???How will we track the visitors who land on the page and leave forms incomplete?
I want to track visistorswho land on the landing page of contact us & drop off without filling form.SalesIQ not showing on our website
Hi, We have followed the advice about settings for Sales IQ but still this is not showing on our website for visitors. It just stopped working this morning. Here are the settings (see below) and we have a page that should show the chat pop up - http://www.weddingvenues.com/admin We haven't changed anything and have checked the code in the page. Please can you check for us and get back to us. Bob Account number details: 631534479SalesIQ event tracking
We would like to use SalesIQ to track and document more detailed events on our site. Today we can only see what pages the user has visited, however we have a single page application where different actions can be performed that would make sense for us to track (no page reload). Is there a way to push information to SalesIQ or other ways to enable more detailed tracking and have it documented in the CRM record for a user?Start chat 'on the go' with the New SalesIQ Mobile SDK for iOS and Android devices
Hear thee, hear thee!! SalesIQ launches ' Mobilisten ' ( a.k.a Mobile SDK ) for your iOS and Android phones. This can be your in-app messaging tool that can be integrated with your existing application. With this, you can start a live chat with your app users 'on the go'. How cool is that? Not just that you can also send promotions and use your Mobile application better through Push Notifications, File sharing and Screenshots. How to integrate mobile SDK with your existing application 1. ProactivelyReset agent
Hi, we have a support widget on the website and a button that opens the chat but only with the selected agent. We also use the floating button with full list. After setting the agent via "$zoho.salesiq.chat.agent()", is there any posibility to reset to have the whole list again when clicking the floating button?Open chat window automatically on page load?
Right now, we need to click on green icon to get the window opened. Our people want the window be open even while loading the page. Expecting your reply...No new visitor notification alert on iphone app?
i am not getting any new visitor notification alert on my iphone app at all. although it works on desktop. am i missing something? any help would be appreciated.Intelligent Trigger during specific time interval
We successfully use an intelligent trigger to have our Chat window pop up proactively if a user in on our site more than 2 minutes and this is his first visit. However we only have people responding to chats during business hours EST time. Outside business hours we would NOT like the chat to pop up automatically and prompt the visitor a chat (there is nobody to answer on our side). Is there a way to make the Intelligent trigger dependent on a time interval?Smart Identifier
How do I find the "Smart Identifier"? It seems the following description is obsolete: To include the smart identifiers code to the email, select the campaign name from the “Choose a campaign” drop down of Smart Identifiers in the Web Embed section. A Campaign specific code will be provided in the Smart Identifier Code box. Attach the code to the email, when the recipient opens the email the smart identifiers will track the identity.Two different SalesIQ accounts
Hello, I have created a SalesIQ account using my work Email address and added an admin account. The visitor tracking is active and works. But I have also, previously, created a SalesIQ account with this admin account. But on this account, the visitor tracking is not active and doesn't wok. How can I make the visitor tracking work for this Admin Account? Thanks, BenoitSmall symbols in the Online Users Page
What do the little symbols on the flags on the online users page mean? I've seen a little cursor and lightning bolt. Just curious Thanks, EsbenChat Window Popup doesn't show up
Hello Team, I am trying to use ZohoSales IQ with my wordpress site. (www.institutoterapiamanual.com.br ) Even after Inserting the "Float Window" Code snippet to the Zoho plugin, the Chat Window Popup doesn't show up.How to hide name and email field from Zoho SalesIQ window?
I know how to take the name and email from logged user in my website... But now I need to hide those fields from the window and just let the message textarea visible. How can I do that?Visitors from search engine
Is there a way to find out what search terms a visitor used in a search engine that led them to my website? Thank you, Jenniferproblem in joomla 3.7.0
Hi, I have tried the plug in Zoho SalesIQ in my Joomla 3.7.0 site but I receive this message: Strict Standards: Redefining already defined constructor for class plgSystemZoho_SalesIQ in /home/pinolerotours/public_html/plugins/system/zoho_salesiq/zoho_salesiq.php on line 22 And the site cannot show the pictures in the correct aspect, the images are stretched long. Any idea on how to solve this issue? Thanks, Luistrack.js:1 Blocked a frame with origin "mydomain.com" from accessing a frame with origin "https://accounts.google.com". Protocols, domains, and ports must match.
Why do i get this... My Domain is https, google frame is also https.. but still this is polluting my "console log reporting analytics" with alot of these errors... This happens most on IOS with chrome. I believe this is zoho, because of its track.js, salesiq ? as the printscreen shows... OPEN NEW WINDOWUrgent: not seeing any visitors!?
The view "Visitors On-line" suddenly stopped working! It is not showing any visitors to our site, event though there are people on-line. The visitor history also shows this. Could you investigate what has happened to our setup? we have not made any changes!zoho chat
Can I use zoho chat to communicate with customers on my website?Zoho SalesIQ mobile app notification on incoming chat
Hello. first of all i want to thank zoho for your products they help my buisness a great margin. i recently decided to integrate the zoho SalesIQ aplication with my website and have linked zoho desk to it so that i will have livechat on my website. Then i have downloaded the zoho SalesIQ app to my mobile (meizu note 3) and logged in to it. The issue is that when a client try to contact me via live chat i get no alert on my mobile phone and there is no notification. In the app settings i have setdoes not load custom CSS in CHAT
Hello, I've installed a live chat box on my website (assit.it) and it worked very well till earlier this week. Now, it still works but it seems it does not load any of the custom CSS I have set. Any ideas what's going on? thanks.No notification in iOs app
ENGLISH: I am not getting any new chat notification alert on my iphone app at all. SPANISH: No obtengo ninguna alerta de chat en mi iphone. iOs 10.3.1 User ID : 644988448Send visitor question after chat initiated
I am using the javascript API and trying to initiate a visitor question via a quick button after the chat has been initiated. Here is an example: User clicks a button that says "I want help with Checkout" which launches the chat session. There will be other buttons on the page such as "I need help finding a product", or "I need to place a special order", but instead of having them type this out, I want to send that text to the chat window even if the chat has been initiated. From what I have readReporting user actions
We would like to export a list of all actions each user has performed. We have integrated custom events we are sending to SalesIQ and can see on-line live. However we would like to do some statistics on this and need an ability to export info across users. Is there a way to export actions a user performs?Embed form to website...I see MORE ACTIONS, but do not see EMBED WEBSITE
Hi, I am a new user. I made a form and trying to embed it to the website. I see MORE ACTIONS, but I do not see 'EMBED WEB SITE'. Any help is highly appreciated. Thank you in advance.Google Hangouts & SalesIQ
Hi there, I was able to accept all the XMPP / GOOGLE CHAT bots and they all appear green on my google hangouts I think, but for some reason when a chat is initiated on my website, it doesn't popup on my google hangouts. If you can help me out - it would be awesome. Thank you JoshHow do I change SalesIQ portal settings from my usrrname to my organization name?
When I activated CRMPlus, I see the SalesIQ portal has used my username instead of my org name. How to change?Next Page
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E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucialIntroducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!
Hello everyone! To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster thanExciting News: WhatsApp Templates is now available on Zoho SalesIQ!
We are excited to announce the launch of WhatsApp Templates on SalesIQ, a highly awaited feature that will take your business messaging game to an all-new level. This is going to help you enhance your communication patterns, while also allowing you toSupercharge your operator productivity by leveraging the power of OpenAI in Zoho SalesIQ
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How to Initiate WhatsApp Message on SalesIQ?
I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends me a WA message, I can reply to it on SalesIQ and keep the chat going, perfect.Why there is "Failure" after the "Answer bot" card
Hi, I'm building a Chat bot for my company. I implement the card "Answer bot" and after this card there is the word "Failure", then if I add another card, this card doesn't work. In this case I add the "End" card. Can you explain how to do to avoid thisCustom Roles & Granular Permission Control in Zoho SalesIQ
Hello Zoho SalesIQ Team, We appreciate the functionalities offered by Zoho SalesIQ, but we would like to request a crucial enhancement regarding user roles and permissions. Current Issue: At present, Zoho SalesIQ provides fixed roles—Admin, Supervisor,Contact details when no answer in Chat
Hello, it would be great to have a feature that when no one is answering in the chat for lets say 60 seconds ... the user gets a meesage to enter his email and we can follow up later. Now we can have only prechat forms ... which can loose potential clientsRestrict SalesIQ Account Notifications to Admins
Dear Zoho SalesIQ Team, We appreciate the continuous improvements in SalesIQ. However, we have noticed that all users, including employees who do not have admin privileges, receive certain account-related notifications—such as the recent splash screen
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5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucialIntroducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!
Hello everyone! To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster thanPlug Samples #12: Verify Customer Mobile Numbers with OTP to Avoid Spam Entries
Hi Everyone! Verifying customer information is critical in business to filter out junk data and spammers. Whether it’s lead generation, appointment booking, or any other operation, ensuring quality data is essential for driving meaningful outcomes. AQualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,
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