Delete a Sales IQ Account
Hi, I would like to know how we do to delete our Sales IQ account. Both on Zoho and from our website ? Thanks,Integration with Unbounce
Can someone at Sales IQ please create, or show me where to find, a step by step guide similiar to the one here (https://www.zoho.com/salesiq/help/integrations/live-chat-plugin-for-unbounce.html) on how to include the JavaScript APIs that Zoho Sales IQ needs to receive from Unbounce? This is the extent of the instructions that I could find at this time: You should use the following JS API on your custom web form to set identity to the visitors, just like the web forms on Zoho CRM normally do. PleaseAlerts in salesiq
I can't get alerted when visitors come to my site. I want to have blaring alerts. Can anyone help?Smart Identifier
How do I put the smart identifier in the email campaign so no-one can see it - it always shows as a linkMulti-lingual embedded live chat with WPML
Hi, I'd like to ask how to translate the embedded chat widget using WPML? Or if there's any other way to translate it? Thanks.InvalidStateError: Failed to execute 'send' on 'WebSocket': Still in CONNECTING state.
Hi, I'm see in my logs that some users receive this error generating from the salesIq code. Stack trace: InvalidStateError: Failed to execute 'send' on 'WebSocket': Still in CONNECTING state. at Object.$UTS.Notifier._sendData(/salesiq/Jun_20_2016_https/js/track.js:1:49586) at Object.$UTS.Notifier.notifyServer(/salesiq/Jun_20_2016_https/js/track.js:1:49340) at Object.$UTS.Notifier.acknowledge(/salesiq/Jun_20_2016_https/js/track.js:1:49202) at Object.handleUTSEvent(/salesiq/Jun_20_2016_https/js/track.js:1:44849)Zoho forms and SalesIQ
How do I integrate Zoho Forms with SalesIQ?Is it supported visitor's path not only IP and current page?
Is it supported visitor's path not only IP and current page? Is there image snap to see visitor's path?Timed Messges
Hello, I am checking to see if there is a way to set a canned message on Zoho SalesIQ to pop up after an amount of time has lapsed? Like if a customer is on our site for 5 minutes a specific canned message pops up automatically.How do I add a visitor to my CRM
How do I tie up a visitor who I have not web chatted with to a Zoho CRM contact/lead. On numerous occasions I have had visitors online who call me on the phone at the same time, so I can identify them in SaleIQ. I want to add them to my CRM/tie them up to existing leads in my CRM but I cannot find a way to do this without them having to chat with me via the SalesIQ plug in first. Is it possible to do this without the web chat?#2 Right data, right result! Instantly select and push the visitor info from the SalesIQ chat window to Zoho CRM.
Collecting right data from the visitor and storing them is an important phase in the sales cycle. The sales cycle is the sequence of phases that a typical website visitor goes through when deciding to buy something. The course of time from the initial point of contact we make with the visitor, to identify the requirements of the visitor, the acceptance of the intended purchase, and the transaction that completes the sale. Every information gathered during the sales cycle is important to convert theLead Scoring - URL score
Hi there, I would like to create a rule for my lead scoring strategy. One thing I can't seem to see, is how i can assign a URL with a score. If a lead looks at a certain product, I would like a score to be assigned to that. Is this possible? It seems like such a simple thing, it must be possible, right?Can't access salesiq.zohopublic.com since this morning
Hi, I'm trying to chat with your sales person in https://salesiq.zoho.com but the website always appear "Unable to connect"Google Tag Manager Suddenly Stopped Loading the Chat Code
I noticed this morning that Google Tag Manger will no longer load the chat code correctly. When the code is hard coded into the page it works fine. But when I use GTM on my Joomla site with the chat code in that container the chat function is broken. Is anyone else seeing this suddenly? When I went in to repost the code into GTM Google said that I had to allow document.write. Never had to do this before. Perhaps it's something that Google changed.Can not access salesIQ for several hours
Unable to access Sales IQ account for several hours today (still unresolved) Have upgraded account from trial to CRMPlus today but no change in access. Only message i receive is: This site can’t be reached salesiq.zoho.com took too long to respond. ERR_CONNECTION_TIMED_OUT NOTE: I can access CRM, Survey, Mail, etc... just not SalesIQ -------------- Follow up note: I have tested connection with two different internet service providers. SalesIQ page still does not load. I also get an error if I tryThe lower the Response time the higher the customer satisfaction.
The support executives can handle only a limited number of chats at a time and will be under pressure if more chats routed to them. And the response time will rapidly increase by attending all the chats at a time. So how to decrease the time of reply and limit the chats routed to each executive at a time? SalesIQ has an exciting feature "User concurrent chat limit" which will route only the number of chats you set to receive at a time by your support executives. Customers will always expect to receiveSalesIQ JS encounters error & Chat Float does not display
SalesIQ was working perfectly 12 hours ago, but when i tested again today I noticed the floating "start Chat" button was not displaying, nor was the chat window. Troubleshooting: 1) I tried replacing all code in the footer (above </body> tag) for SalesIQ tracking and SalesIQ Chat 2) I moved all SalesIQ tracking and chat JS code to the header Neither of the above options produced any change. On further investigation via CHrome Dev Tools I noticed that htere is a JS API error happening when callingHow make live chat box can scroll in fix position?
I inserted the live chat box coding inside my webpage. It appear in bottom of the page but i need the live chat box can be scroll according the page movement. So can i know how solve the probelm.Why is the visitor list doesn't show my last website visitors on top?
The visitor list is the best way to separate hot prospects with common category/interests into different lists for easier targeting. So, the sorting order is by default set based on the lead score of the visitor, which filters and tops your hot prospects on the list. That is why the visitor list looks unordered or not listed based on the recent visit of the visitor. You can also edit the sorting order according to your priority. What is Sorting the visitor list? Sorting is arranging the visitorsSchedule to get your qualified visitors delivered directly to your inbox
We are so delighted to hear that the Visitor History helps you and your sales team to be more productive. Now we're even more excited to announce that SalesIQ's - Visitor History gets a new option to Schedule the hot visitor list and receive them right in your inbox. Learn how to create your visitor list in visitor history You can Schedule to automate the process of receiving the hot visitor list by email on a regular frequency. When you filter the visitor list, use the "Schedule" option listedTeam Management and Tracking for SalesIQ
1) What functionality is available to add 'two-dimensional' lead source tracking -- for example, differentiating between Bing vs. Google Adwords searches as well as SalesIQ vs. embedded form? 2) Is there a 'round robin' functionality included with the team management, where multiple team members can simultaneously work together with a user? 3) Is there an easy way to toggle off the system, in the case that there is nobody available to chat?Missing CSS in the Chat Button
On the Chat button, the shadow, border-radius, and border-color do not show up. Can you please look into this? Also, is it possible to do custom css to the chat widget? interviewstream.comThe chat services do not work on smart phones
Why will the chat services not work on any smart phone device and only PCs? Almost all of our traffic is smartphone based and we are unable to chat with them, please helpWordpress is not showing
Hi, When installing the code in Wordpress, the floating button never pops up. It is not even visible. The code is visible in the source, and the customers are tracked. What is wrong?Instalar ZohoSalesIQ
Hola Deseo instalar la aplicación para seguimiento de prospectos "ZohoSalesIQ pero me indica el siguiente mensaje de error: "Tiene la edición gratuita de la cuenta de Zoho SalesIQ y, por tanto, no se puede probar el seguimiento de usuarios. Póngase en contacto con support@zohosalesiq.com para el acceso." Seria de gran ayuda para mi, si usted puede mirar un poco en esto GraciasTracking ZOHO Campaign traffic in SalesIQ
I'm having trouble using "Smart Identifiers" and the Campaign link. The Smart Identifier doesn't seem to work correctly, it shows the first and last names as FNAME and LNAME even though there is a First and Last name in the contact information. The contact also shows up as new visitor rather than going to the "Current Visit Source is Campaign" column. When I use the Campaign Link " http://zohosalesiq.com/?siq_name= $[FNAME]$ $[LNAME]$ &siq_email= $[EMAIL]$" I get the following error when the linkPrivacy Policy?
I am interested in the legally compliant use of Sales IQ on websites especially in Germany. Does its use need to be disclosed in the privacy policy like with Google Analytics? Can the tracking be disabled? Any experiences?Channel URL is not supporting attachment through chat
Hello, We are using your chat feature to provide support to our customers.We are opening the chat channel url in a webview in our android application which is built using Appcelerator Titanium.However the 'Attachment' option is not working in the webview. But it works for any mobile and web browsers if i directly open the channel url. Is it a known issue for webview? Any suggestions to fix this?We are sorry. We are not close at this time. Leave us a message and we will contact you as
In chat: " We are sorry. We are not close at this time. Leave us a message and we will contact you as" please help me with this problemAPI to send and receive messages
Dear Support, I have installed the zoho salesiq plugin on wordpress, and modified the following line to be able to display agent's messages into a html placeholder using .chat.agentMessage() $ldcode_str .= '$zoho.salesiq.chat.agentMessage(function(visitid,data) { document.getElementById("demo").innerHTML = data.message; }); That wasUrgent: SalesIQ live chat JS and display errors
Dear Zoho-Support Team, we have a problem with the Zoho SalesIQ Code-Snippet: ...var $zoho= $zoho || {salesiq:{values:{},ready:function(){$zoho.salesiq.floatbutton.visible("hide");}}};var d=document;s=d.createElement("script");s.type="text/javascript";s.defer=true;s.src="https://salesiq.zoho.com/partcadgmbh/float.ls?embedname=partcadgmbh";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);... As on your support website suggested we have added the code snippet to the HEAD-SectionThird party webform integration
hi, please how to integrate salesIq visitor tracking for a third party webform integration (here unbounce) ? I 've read that (https://www.zoho.com/crm/help/web-forms/set-up-web-forms.html#Use_Web_Form_Code) but i don't know which snippet of code regarding salesIq can be pushed to the webform. Tks a lot..Problem with chat channel url
Hello, We are trying to use your chat feature to provide support to our customers.We are opening the chat channel url in a webview in our android application which is built using Appcelerator Titanium.However 'add attachment (+)' option is not working in the webview , It doesn't do anything when I click on it. But it works for any mobile and web browsers if i directly open the channel url. Is it a known issue for webview? Any suggestions to fix this? Channel URL - https://salesiq.zoho.com/oodlestechnologiescom/float.ls?embedname=oodlestechnologiescomSalesIQ Pre Chat Survey Customization
Hello, I am working on dynamically qualifying leads. What I would like to do is this: Add a custom field asking if the leads a business or residential. I have done this successfully on chat using customfield.add(). This is the part I am having difficultly with - (1) Is it possible to add a second custom field dynamically based on the "residential" value entry? I believe this is possible with the callback feature but I was unable to find sample code. (2) Once the customer indicates they are "residential"Do not track certain IP's
Is there a way to not track certain IP, so that it would not count against the monthly sessions? For instance, there is no reason to count my personal IP since I am developing the site, but will be on it daily. Also, the IP of the business itself, owner and IP like that would add against the allotment, but not be beneficial for use or statistics. Thanks! MiloWhy the button is yellow
Hi, What does it mean when the circle in front of the customer number is yellow instead of green ? Thank youEdit/Associate a visitor manually
I am testing the SalesIQ system. If website visitor happens to call us instead of using the web chat or web form, is there a way the person that is speaking with them can manually click the visitorID and either make them a new lead or associate them with a contact/lead in ZohoCRM manually? It's not a perfect system, because they might link the wrong visitor, but it's one of the only ways to capture the original lead source (adwords, etc) for offline phone calls.Web embed on multi language wordpress website
I have a multi language website (based on Wordpress) and as far as I read, the web embed should automatically translate text based on the visitor browser language. In my testing, this is should work fine, if it weren't for the fact some custom texts are not translated. How can I roll back this "custom" texts to the default values? If I do this, will the web embed translate this texts too? Thank you, Igor.Make Online Float Button Appear if Agent is Online instead of Disappear if Agent is Offline
We are working to setup Zoho SalesIQ Chat on our website. Our goal is that the chat float button only appear if an agent is online. We tested the script below which hides the chat float button when all agents are offline: $zoho.salesiq.ready=function() { $zoho.salesiq.chat.offline(function(){$zoho.salesiq.floatbutton.visible("hide");}); } The problem with this script is the offline float button appears for a second and then disappears. When a user goes to different pages, the offline floatSalesIQ Funcionality with CRMPlus Entreprise Suscription
Hello, I have a CRMPlus Enterprise Suscription and I have a question about SalesIQ funcionality included within CRMPlus Enterprise Suscription. Which funcionality is included, Free, Basic, ...? ThanksNext Page
Announcements
Plug Samples #2 : Prevent junk information by verifying the customer contact details with OTP
The chatbot is an excellent way to up stock your business needs. They shine in all the areas you apply them, like conversing with visitors, engaging them on-site, collecting their contact information, etc. Activating your Zobot with a codeless bot platformExciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,
Most Discussed Topics
Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.Is something wrong with the visitor tracking dashboard?
There is a visitor that has my own IP that it's been online for 7 + hours and do not dissapears from the dashboard. I had set my ip to do not track. how can I clear that visitor? also I do not get any new visitors to show on the dashboard unless I reload
Zoho Subscriptions Resources
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
ご検討中の方
Zoho Sprints Resources
Zoho Books Resources
Zoho Projects Resources
Zoho Orchestly Resources
Zoho CRM Plus Resources
Zoho Campaigns Resources
Zoho WorkDrive Resources
Migrate to Show’s New Community
A place to share, discuss and stay updated about everything relating to Zoho Show presentations.
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho Creator Resources
Zoho CRM Resources
Sticky Posts
Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
Top Contributors
Sasidar Thandapani
Camisas Haber's
Leo
Ram Freedman
Aarthi