Chat Transcript email subject html characters
Is there a way to fix the chat transcript subject that gets emailed . Right now when I get the chat transcript the subject looks like this : Chat : I'm missing the SCA profile. it translates the i'm to I'Live chat plugin for Joomla! to convert website visitors into customers.
Releasing LiveDesk plugin for your Joomla! - powered website. Chat with your visitors proactively, walk them through your website, guide them effectively to make a decision and turn them into a customer. Easy Installation Download the LiveDesk plugin from here. Log on to your Joomla! Administration panel. Access “Extension Manager” and click “Install”. Choose “Upload Package File”. Upload the downloaded extension. Access “Plugin Manager”, under “Extensions” tab and search for “LiveDesk”. Select theWhat is username when using Trillian or IM+
Your instrux say I should use jabber and use myorgname | myusername@livedesk.zoho.com as my username. This is not working. It keeps saying my username cannot be verified. Can you clarify? Thanks, HughZoho Livedesk code snippet & Joomla
Does the Zoho LiveDesk app. work with a Joomla developed website?LiveDesk and Google Analytics
I'm using the Wordpress plug in currently to embed chat on our website, and it works great, I was curious if we could add an on-click event to trigger a Google Analytics event when a chat is initiated by a user? Thanks in advance for any advice.Is it possible to embed Zoho LiveDesk into GoogleSites?
Hello Team Can I embed Zoho Livedesk into google sites? Is there anyone who embedded it into google sites? Thank you for your timeLiveDesk JavaScript APIs
Our development team has been hard at work to provide the developer community with new features and ways of working through our new initiatives. With that said, I am happy to announce the launch of our LiveDesk JavaScript APIs. LiveDesk APIs are easy-to-use, quick-to-implement, designed to customize your Chat Widget based on your existing web presence and preferences. LiveDesk APIs are categorized as per your preferences from Visitor APIs to UI event handlers. You just have to follow a few stepsIs it possible to embed chat widgets separately for agent in different place on the web?
Hello Team Could tell me please is it possible or not? I have asked my question on my screenshot below.?How to use the entry in one field to provide options on another one?.
To all, I am trying to understand if I can use the entry of one field to provide options on another one. i.e: Field 1: Pick List = (1) English (2) Colleges Field 2: Pick List = (1) All English Institutions if you choose ENGLISH in Field 1 (2) All Colleges if you choose COLLEGES in Field 2 Thanks, Jose.Tip #13 - Dressing up your LiveDesk
Many people would like to have the screen to look with their own imagination! And the first thing that comes to our mind is setting up the themes. A theme reflects the tag line for our mind. It can also keep you geared up in handling Live Chats. Getting bored on seeing the same! You can customize the look and feel of your LiveDesk by changing the pre - programmed themes and give yourself a gift of smile on your face. Looking for LiveDesk themes? Here is the place to find! Click your name at theTip #12 - Lighting up your personalized sound preferences
We all have a differing needs for sound notifications on visitor actions. Sound notifications are perhaps one of the most important feature. when it comes to responding customer inquiries via Live Chat. If you can’t hear the chat notifications, you might end up in missing a Customer. Since LiveDesk works with a variety of clients and we get this question pretty often in our support and Live Chat. I thought I'd put together a primer on how to find and adjust these settings. You can add a personalTip #11 - Alone we can do little, together we can do so much!
Providing great customer service can make all the difference in creating a brand that people trust. There comes time where an agent may not be able to handle the customer due to many reasons. It may be that the agent is not so clear with the particular domain or need some status information from others or may not be able to comprehend the question or so. In order to give away the prompt answers, the agent can't jiggle around the team, cannot ping or make calls to peer group to seek assistance always.Tip #10 - Effective visitor queue management
Using LiveDesk can increase your chat conversions and improve customer support productivity. But how do you manage your chat queues with the increase in volumes? Without the knowledge of the number of chats in the queue, and the ability to make real-time adjustments might get you into the risk of losing customers and overworking of your agents. Maximize the benefits that LiveDesk offers you LiveDesk gives you an Easy chat notification and icons to handle the chats in the "Waiting Visitors queue". ItZoho LiveDesk can now be integrated with Zoho Support
Happy to announce Zoho LiveDesk can now be integrated with Zoho Support Step up your customer-supporting game and add the power of live chat to full-fledged helpdesk software, to create the ultimate, unified customer support suite. Together with Zoho Support and LiveDesk, deliver a complete view of all your support interactions logged in one, organized database. Creating support tickets is now made easier while chatting with your Visitors. With your LiveDesk integrated with Zoho Support, your agentsTip #9 - Notification
A Notification helps you to know if there is something new, missed or an action, which might need your attention. Notification center makes our digital lives easier. You can manage your time around by simply tweaking into notifications and prioritize what's really important. Need a notification center? Get quick and easy notifications with LiveDesk notification center. When you have a new notification, a red bubble will appear with the number of new notifications you've received in the Bottom BarTip #8 - Message Board
Building a sense of Information community among the agents is vital for a successful Chat support. A quick discussion among the agents can serve a range of purposes. However it is not feasible in real time to have a traditional classroom discussion with all the agents. How to make our agents equipped with information? LiveDesk Introduces 'Message Board', it gives you an access to your LiveDesk’s agents. Whether it’s you or others. Share your thoughts, tips, tricks, best practices and announcementsChat Window needs to stay on top of other applications
When a customer connects to us, we can hear the RING on the computer but we all have many windows open (unfortunately) and finding the right tab is not a practical way to respond since many times our Agents will not respond because they are busy doing something in another software/window. If the CHAT would pop-up within any other window will make this software far more useful. Maybe this feature is already available and I am not aware of this? Thank you RobertField mapping issue between livedesk and CRM
Hi, When a new lead is created in Zoho CRM after a livedesk session, and that lead later is converted into a contact in Zoho CRM, then the full name (first name and last name) is both mapped to the field "last name" in the CRM-contacts. Could that be fixed somehow, so that the first name entered in the Livedesk Chat would be mapped the crm-contacts-lastname and the first name entered in Livedesk would be mapped to crm-contacts-firstname? Thx BoCan I Create Two Client Lists?
We are doing business with two counties and I would like with separate client lists. Can we do this?Tip #6 - Exploring Notes Icon
It’s always been a tough job to maintain a record for each chats to know whether it has an Email or Note. A Chat might have a reply email for a visitor, a note added by a visitor or an agent to act upon or both. Checking each and every chat to find whether it has an Email or Note is time consuming. However it is not feasible when the chat volume is high. This can even end up in loosing customer if it is not taken care properly. Do we have a solution? LiveDesk comes with an easy user friendly Icon,Tip #5 - Customer Support Crystal Ball
Agent response time has always been an important key to customer satisfaction. An agent should always be prepared for a quick response, to keep their visitors in chat from leaving. The customer always expects to get an answer in the shortest time as possible. But how an agent can answer their questions more quickly? Does LiveDesk have a solution? Yes, Gaze into the future, Always be a step ahead to see what your customers type as they type and magically make custom solutions appear before they everTip #4 - Business Hours
If you don't provide 24/7 support to your customers, Your agents have to make sure that they 'Sign In' and 'Sign Out' at the right time. If not, your website visitors might initiate a chat as your agent left their operator console logged in, which keeps your embed online. Make sure you always acknowledge your availability and give your customers a better sense of your business hours as to when they can expect a personal response to their chats. If not you might run into the risk of turning off customersTip #3 - Managing global reputation
It’s said that a Happy Customer will tell to five others about their experience. But an unhappy one can tell thousands or more. There is nowhere to hide in today’s hyper-connected world, as "Twitter" plays its part to haunt companies. The rise in smartphone use has made it easier than ever to check these sites while moving. The best way a company can prevent negative publicity is being approachable, as many customers resort to "Twitter" posts. But if you don’t have time to monitor it closely, itTip #2 - How do I schedule my agents?
Operator Scheduling The most common question I get while doing live chat is “How many operators do I need and how do I determine when it’s best to schedule them to be on duty?” Fortunately there is an easy Solution in LiveDesk which helps you to make your decision. Where to find? The LiveDesk Report -> Visitors-> Visitor details -> Click Hours Easy Fix On this page you can see overall visitor traffic on your site, the number of visitors who chatted with you at a particular time.This is super helpfulTip #1 - Canned Messages
Easy use Canned Messages It’s easy "less typing". Instead of continually typing out the same steps, instructions or links to help your customers handle common issues, build an organized repository of the answers you need, and with them always right at your fingertips you are a few clicks away from deploying the perfect solution. In LiveDesk, we use the concept of Canned messages. A Canned message is a predefined live chat message that operators can send to a visitor, increasing speed and operationalStart chatting with your customers directly from your OpenCart powered storefront.
We are excited to let you know about Zoho LiveDesk's new OpenCart extension. By installing the extension, you can quickly add live chat functionality to your store and connect with potential customers at the exact right moment. Embrace the power of real-time chat and improve the customer experience of your OpenCart powered store. To install the LiveDesk extension in OpenCart 1.Download the Zip file from here. 2 Upload the Zip into your root directory and Extract it. 3.Log into the admin section ofIntegration with Zoho Support.
Hi I was just wondering what the time frame was for integration with Zoho Support. It would be great to convert chats into Support tickets. thanks.embed Live Chat into Zoho site
Hi Zoho live desk, I have difficulty to embed Live Chat into my Zoho site. Can you please kindly advice. It showed out with " your content will be rendered on your published site" but I cant see anything when I published my site http://www.coteus.biz/contact.htmlZoho LiveDesk IE Issue
I am developing chat function using zoho livedesk. But it isn't working properly in IE (mine is IE8). What I did was just simply copy the generated code to a html page and open it in firefox, chrome and IE, it works properly in other two browsers but not in IE. Currently what's happening is when page loads it isn't display the chat button when refresh the page result is same, but when I press enter button on url it appears the chat button when refresh again it disappears. It's kind of stupid butSuggestion, tasks in CRM
Hi, First of all let me say that we are very pleased with Livedesk. A suggestion related to the CRM integration: The feature to set up a automatic follow up task in CRM is great. Especially when the chat was unattended. I suggest that you make it optional for this task to occur if the chat has been attented. Often when a chat is attended there is no need for a follow up, and if there is then the agent can set this manually. What often happens is that a chat is attended, the system automatically setZoho Chat notworking on IE all versions
HI, ZOHO live chat not working all the IE versions but its working good in other browsers like firebox, chrome etc. http://www.techneter.com/ms-related-links/microsoft-os-support.html When i load the above page and click Live chat option its not working but after reloading the page its working fine this problem happening all the Related link HTML files. Please assist asap. Thanks!Sharing chat transcripts between agents
Hi, When an agent uses the search function of Zoho Livedesk, the agent will only see search results (chat transcripts etc) from chats within departments where this particular agent is active. Would it be possible to apply an option, so that agents are also available to see transcripts and results from chat departments where the agent is NOT active? Example: My Finnish speaking staff is not active on the English chat department. But sometimes the Finnish speaking clients uses the English chat. Itissues with livedesk
1. If client hits the X (close) button to end the session, they are not presented with an opportunity to give feedback. 2. The - (minimize) and X (close) buttons do not appear until the user puts focus in one of the text controls in the chat window. 3. On an iPhone, I have to click the X (close) button twice to close or minimize the chat session. Thanks. MattCRM Task assignment, missed chats
Hi, Our Livedesk is integrated with Zoho CRM. Overall we are very pleased with the product. Question: When no agents are able to answer a chat, the missed chat is tracked in CRM and a "missed livedesk chat - follow up" task is assigned. Currently all tasks for missed chats are assigned to the Livedesk administrator. Would it be possible to assign the follow up task to the agent (if the option to choose agent is available) who did not answer? Or maybe choose a "responsible agent" for all chat embeds?Can't get Chat to work at all
First time using this Chat - will not display on my site at all? I can see the zoho code when I view source but the button does not display? I tried the regular button and the floating button. I tired IE, FF and Chrome. I copied the embed code and placed just before the closing </head> tag. I can see in firebug the scripts are being loaded without error but nothing is displaying on my page. I'm at a loss and don't know what else to try? I'm on godaddy using the website builder for a client. any suggestions?"Off line mode" made to scare clients away?
Hi there, I need to comment on the behaviour of the livechat when no agents are online. Currently a pretty ugly dark grey color is applied to both the float chat as well as the chat button. I do not want to go into a long explanation here, just i want to say the following. "The point of the livechat (and the crm and many of Zohos other platforms) is to pick up leads/ contacts in order for us to convert these leads/contacts into profitable business" So - why make the off-line part of the chat so ugly,Jabber client online but Web Embed shows offline
I have setup Trillian with a Jabber integration and successfully logged into my account. However, the embed on the company web page always, always shows offline. Why is this? KarlA few questions
Hi there, thank you for adding a nice new service. We are currently using another Chat-client but will surely move to a paid version of LiveDesk in case it meets our requirements. I have been running some tests and have the following questions. 1) The text in the floating wen embed seems awfully small on our web page. Is there any way to make it bigger and choose font? Take a look at it here: http://2base.com/dk/tryghed/ 2) When customizing the web embed float button there are "first line text andLive desk and zoho crm intergration?
Does zoho live desk integrate with Zoho crm, as in link a chat to a lead or create a lead from a chat? Also are there any live demos of live desk, so I can see how it works? Thanksandroid>imo>jabber sign in problem
Hi, I am following the instructions found here: https://livedesk.zoho.com/mobile But i can not log in, i get the error message "sign in took too long time, please try again" my log in credentials are bo.thygesen@livedesk.zoho.com my zoho password /Bo Thygesen PS: thumbs up for the Zoho CRM>Livedesk integration.Next Page
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The chatbot is an excellent way to up stock your business needs. They shine in all the areas you apply them, like conversing with visitors, engaging them on-site, collecting their contact information, etc. Activating your Zobot with a codeless bot platformExciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.Is something wrong with the visitor tracking dashboard?
There is a visitor that has my own IP that it's been online for 7 + hours and do not dissapears from the dashboard. I had set my ip to do not track. how can I clear that visitor? also I do not get any new visitors to show on the dashboard unless I reload
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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