Connecting TeamInbox to a email group or alias
Basically what I want to do is send any emails that go to info@domain.com into a team inbox group. Zoho hosts my email so not sure where I am supposed to create that email and how to direct it to team inbox. Do I create and email group? An alias to
Attachment Problems
Hi Team, Im trying to send an email including attachments (PDF) but Im getting this error in top: "Sorry, this action could not be performed now due to an internal error. Please try again later." Any ideas?? Help!
Tagged Views
Our organization uses tags extensively, and some tags have been applied to a few hundred email messages. Until last week, viewing a list of over 200 tagged emails was not a problem. Now, when trying to view any list of tagged emails that has more than
Initial setup
I'm trying to make a team inbox using an email alias that currently only comes to me. All the email is done through zoho mail. However when I try to process this I get the error message an internal error has occurred please try again later. I've tried
Cannot Reply to Emails
The last several days when we hit reply, the 'reply to' email field is not populated. We have to manually copy the email address into the field. Today the buttons for reply, reply all and forward do not work. When we click on them nothing happens. This
Inconsistent display of text size in Zoho TeamInbox
Font size in the Zoho TeamInbox user interface is not displayed in the correct size but a couple of points larger. And when the email gets delivered the size of the message text is different from the signature text despite being set the same size. I have
Delete Single Email from Conversation?
Is it possible to delete a single email from a conversation thread in TeamInbox instead of the entire conversation?
Control marking as read in TeamInbox
Hi, As soon as we click on an email message in TeamInbox, this is marked as read. Is there a setting we are not aware of that allows us to control how an item is marked as read, like in Outlook? E.g., do not mark as read on selection, but only manua
Migrating from Front to Teaminbox?
Has anyone successfully migrated large, very active Front inboxes, to Teaminbox? Teaminbox seems to be a robust (and much cheaper) replacement for Front, but the conversion of an active and busy shared inbox from Front to Teaminbox is very challenging
Zoho TeamInbox Stops Syncing with IMAP Mail
After setting up and using TeamInbox, it works for a while, but then stops syncing.
Zoho CRM integration by Account or Case, not just Lead or Contact
I know the CRM integration is in Beta, but it can only be associated with the contact. We use the CRM Cases module rather than Zoho Desk as Desk only handles customer issues. It doesn't do a good job of handling corresponding vendor issues. The one
TeamInbox or CRM Sales Inbox
Has anyone used both of these applications and found a preference? It seems like the salesinbox is made to integrate directly with the CRM (which is a plus for me). However, it seems like TeamInbox has been getting more development lately? And they do
Tip of the week #3 - Prioritize threads using the snooze option
Emails can be overwhelming when not prioritized properly. Put them in the order in which they should be dealt with using Zoho TeamInbox' snooze option. This will also let you achieve Inbox Zero without hassle. Here's how snoozing threads can help you
TeamInbox - Configure Email Sending Delay
Hello, The feature in Zoho Mail to automatically DELAY a sent message by X minutes is a wonderful feature to catch mistakes before they are sent out. Is this possible with TeamInbox? If not, is it on the roadmap to add it in? Thanks
all of my emails are not syncing
Since 8 am this morning, I have received ~ 26 emails. However, only 2/26 are showing up in TeamInbox. What do I need to do to fix this problem and have it sync in real time?
Filters (rules) & Organization of incoming emails
Question... Am trying to create rules for my TeamInbox, and am flummoxed that according to you, adding tags to incoming emails allows organization of incoming emails... Yet I cannot create a main list of tags, nor can I chose multiple teams to apply any
Apply new rules to 'already received' emails?
Is there a way to apply (all) newly created rules to all the email already sitting in/received in your TeamInbox?
Teaminbox not working : Unable to process the request
Teaminbox is not working at the moment. We get the message: Unable to process the request What can we do?
Integration with Zoho CRM
Hello. The features of February (https://www.zoho.com/teaminbox/whats-new.html) state that you can integrate Zoho CRM with Zoho TeamInbox. However, if I try to open the 'Learn more' link, I get the following message: The requested page could not be found.
Removing attachments
Hi, I can't find any information about it but I suppose ZOHO keeps their specific approach to attachments in TeamInbox too. Is it possible to remove an attachment from the mail message in TeamInbox? best regards Pawel
Announcing new pricing plans for Zoho TeamInbox
Dear all, After extending an introductory offer to our customers for almost one and a half years, we are now announcing our pricing plans . We'll have two plans defined as Starter and Professional annually at $5 and $7.5 respectively. These pricing plans
Sync Zoho CRM
two sync of contacts, accounts and email messages with Zoho CRM and Zoho TeamInbox.
Making most recent incoming email first in Team Inbox
Hi. It seems to me that the oldest email is the one at the top in TeamInbox. It means we have to scroll all the way to the bottom to see the most recent. Is there a way to easily swap this around and make the most recent first in the thread?
Automatically link sent emails to Zoho CRM, auto BCC?
Hi, we need a solution for emails sent to be automatically linked to Zoho CRM. Is there a way to achieve this via auto BCC or similar? This is a standard feature in Front and Helpwise and preventing us from migrating over. Thanks!
Zoho CRM Integration to Zoho TeamInbox
Thinking if there is an roadmap for integration with Zoho CRM and Zoho TeamInbox
Display Warning if No Email Subject Provided
Recently I typed up a new email message in TeamInbox. When I went to send it, Teaminbox had frozen and didn't send or save my message. That's a different issue, but to send my message I opened a new tab and copied over the message and to-email address
Associate multiple sender addresses with your inbox
Hello all, We have recently made changes to the inbox creation flow in Zoho TeamInbox. You can now create and associate multiple sender addresses with your inboxes to use them while sending out emails. Why should you associate sender addresses with
Tip of the week #18 - Gain insights on team and individual behavior
Analytics in Zoho TeamInbox lets you measure your team and inbox performance with insightful reports. Here's all the information you can view under analytics. Number of emails received and sent out from an inbox and team Number of threads archived in
Set up TeamInbox with Zoho Mail group as sender address
I'm trying to set up Zoho TeamInbox using a group as per here, but I don't see how to set up that group's email address as the sender address in TeamInbox as the group doesn't have SMTP account credentials. How can this be achieved?
TeamInbox notifications through cliq
Is there a way to configure TeamInbox notifications to be delivered by cliq? Currently a user need to have a tab in the browser opened in TeamInbox to get a notification in the browser. Users already have open tabs for email, cliq, connect, etc. If they
a user can open up to 20 sections in zoho, in teaminbox is this limited?
We know that a zoho one user (zohomail) would count as a user in teaminbox but he can open up to 20 sections in zoho, in teaminbox is this limited?
Tip of the week #17 - Organize threads under tags
One of the multiple ways to keep your inbox clutter free is to categorize your threads under tags. Zoho TeamInbox's team tags let you create tags that your entire team can use and apply to threads. Why should you use team tags? Tags can act as folders
Measure your team performance with Analytics
Hello all, While working as a team, it is always important to stay updated about the team's performance, so you'll know what you're doing well and where you should put more effort. To enable this, we are introducing Analytics in Zoho TeamInbox where
Tip of the week #15 - Send email replies from any sender address
Let us start with a small scenario: the Zylker legal team has a shared inbox for legal@zylker.com. All the company queries and requests are sent to this address. Now the Zylker legal team wants to reply to these requests based on regions from their region-specific
Tip of the week #14 - Customize Zoho TeamInbox your way
Zoho TeamInbox lets you customize the interface the way you want it to be. From your settings, you can set the following preferences: Choose the font, theme color and language for your UI. While you can be a member of multiple organizations, set here
Deleting an inbox
We originally connected teaminbox to an inbox that had been running for 3 plus year. There were in excess of 100000 emails in this inbox and this has caused n end of problems. We are now looking to disconnect this inbox and connect up a fresh one. My
Tip of the week #13 - Get instant peer reviews on email drafts
How many times have you wanted your colleague to have a quick glance at your draft before you send it out? Were there cases when you wanted your teammate to add a part to your email content? Sharing email drafts in Zoho TeamInbox comes handy in such cases.
HotKeys / Shortcuts
are there plans for hot keys? navigating is slow without them. it would be really nice if you could also have the option to switch to Gmail shortcuts, I'm guessing a lot of users are coming from gmail and it makes it easy to switch. the customizable
Tip of the week #12 - Train newcomers with minimum effort
When a new member joins the team, it is important they learn the processes of the team, but, explaining every small detail can be tedious and labor consuming. In Zoho TeamInbox' shared and transparent environment, they can educate themselves from the
Tip of the week #11 - Assign roles and permissions for team members
Zoho TeamInbox lets team and inbox admins to define what users can and cannot do in a team or an inbox. Every user can have different roles at the organization, team and inbox levels. Also, users can have different roles in different teams and inboxes.
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Announcements
Launching multichannel inboxes in Zoho TeamInbox!
Dear all, We're thrilled to announce a major milestone for Zoho TeamInbox—your shared inboxes are now multichannel! Introducing multichannel inboxes in Zoho TeamInbox! Set up a unified shared inbox to hold all of your relevant messages, no matter where
New guidelines of Google and Yahoo
Dear users, Google and Yahoo have introduced their new guidelines for email standards to take effect starting this month. To protect their users from spam and fraudulent emails, they've mandated email authentication for the emails sent to their users.
Announcing new pricing plans for Zoho TeamInbox
Dear all, After extending an introductory offer to our customers for almost one and a half years, we are now announcing our pricing plans . We'll have two plans defined as Starter and Professional annually at $5 and $7.5 respectively. These pricing plans
Associate multiple sender addresses with your inbox
Hello all, We have recently made changes to the inbox creation flow in Zoho TeamInbox. You can now create and associate multiple sender addresses with your inboxes to use them while sending out emails. Why should you associate sender addresses with
Measure your team performance with Analytics
Hello all, While working as a team, it is always important to stay updated about the team's performance, so you'll know what you're doing well and where you should put more effort. To enable this, we are introducing Analytics in Zoho TeamInbox where

Most Discussed Topics
Bulk Importing Personal/Shared contacts via csv or excel
Hi, Is there a way we can add multiple contacts or import a contact list to the personal or shared inbox? Please assist
Office 365 Shared Mailbox's (follow up)
I saw this post, https://help.zoho.com/portal/en/community/topic/office-365-shared-mailboxs-teaminbox and the answer from Jaffrina, but I'm not sure if it's correct. My goal : configure a incoming IMAP channel with a Shared mailbox from Office 365. The
TeamInbox down?
Hi everyone, we are getting message "Sorry, this action cannot be performed due to an internal error. Please try again later. We are on the Canadian data centers. Can someone please confirm if the service is down? Thank you! F