Subscription start times...
Is there any way for a Subscription to start after the customer pays the invoice? Seems like the subscription starts as soon as the invoice is sent.
Hosted Payment Page with GoCardless - User has to type everything twice
Hey, we use the Hosted Payment Pages with GoCardless. The has to type all his data one time on the HPP and then he will be redirected to GoCardless and here he has to select the country and after this he has to type all his data a second time. All the
Split Payment Commission on Zoho Subscriptions
I have a product on Zoho Subscriptions that I'd like to put a split payment on. 75% sales - to keep for myself 25% sales - for a referral to receive Sample: One of our client purchased our services at $497. I'd like to split the payment for myself ($372.75)
Showing the Zoho subscription of the parent account on the children account in CRM
Hello Zoho community! We are a B2B SaaS company and through time gather a decent amount of clients. These clients are all documented within Zoho CRM and we use the CRM-Subscription marketplace integration to know which clients are subscribed to what.
Ein Kunde hat mehrere Abo´s - Was ist ein Kunde?
Wir benutzen mittlerweile Zoho Subscriptiosn für unsere Software-Pflegeverträge. Bevor wir loslegten, mussten wir noch die Wahl zwischen Subscriptions. periodische Rechnung oder eine mit Creator entwickelte App entscheiden. Da in Subscriptions "durchdachte
How to get URL for hosted page (Payment Update Page)
I am showing the hosted page called "Checkout Page" and this is working. I want to add the hosted page (Payment Update Page) for customers who need to change their card details. I can find the URL for the Checkout Page from the "View Plan URL" link in
Void an Invoice in Dunning
Hello, I am seeking your advice as to how to Void an Invoice that is in dunning. When I try to Void the invoice, I get the error message "Cannot void the invoice when the subscription/recurring invoice is in dunning state". However, on-screen is also
Getting to the help documentation is very frustrating
Getting to help documentation from within the product is super frustrating.
Is there documentation for when a customer changes the subscription they have signed up for?
As a customer, is there any documentation on how the reimbursement works, what will be on the invoice, and an image of the procedure on the portal when changing the plan that I am subscribed to? As an administrator, I would like to know about reimbursement
Remove limit of add-ons per subscription
Hello, ok here's a bit of context : We sell a B2B solution hosted on a single platform with 7 different modules within the platform. Given the current functionalities of Subscriptions, our best option to document our client's subscription was to create
Subscription questions
I have a couple of things I would like to accomplish: Sending a subscription item invoice with multiple subscription items on it. I see an option to consolidate invoices into a single one, however, the system seems to automatically send each subscription
Using Zoho Subscriptions with Service Business
We're a lawn maintenance company. Let's say we have 3 different annual recurring subscription offerings: (A) Lawn Mowing Program (B) Lawn Fertilizer Program (C) Landscaping Maintenance Program and we also offer 3 "One Time" or "One Off" type services:
Best way to handle credit card disputes in Zoho Subscriptions and Books with Stripe
What's the recommended approach for handling credit card disputes for customers who use Stripe? For example, let's say we have a subscription for $100/year and in year two the customer disputes the charge. Stripe notifies us via email of a dispute and
Best way to charge a fix percentage increase instead of a fix price for an item
Hello Zoho subscription community members! Here's the situation we are trying to solve and for which we need your help/input : Some of our product's pricing is based on a fix % increase of the client's total subscription. For example, instead of charging
Looking to Switch to Zoho Subscriptions but need help understanding a few items
We are looking to switch to Zoho Subscriptions. I have spent a few hours looking through the documentation and some videos that gave a good breakdown of the Zoho Subscriptions. But I have a few questions that I could not find answers to. If anyone could provide some guidance/clarity, I would greatly appreciate it. 1. If a user has an active subscription, is there any way for us to allow that user to upgrade to another subscription within the customer portal? 2. Can we input additional information
How do I implement Annual rate increments?
I am exploring Zoho Subscription to automate the billing process. Some of our clients are setup on annual rate increments from 3 to 5% annually. Is there a way to implement this feature?
We are planning to switch to Zoho Subscription but there are some pre-sale questions
Hello, we are planning to switch to Zoho Subscriptions but we are not sure if the following things are possible. We are currently running an online shop (based on WooCommerce) and are thinking about sending all subscription orders via Webhook to Zoho
Fixed pricing per currency
Hi, is it possible to have varies currencies and also fixed pricing per product? Our base currency is US Dollars but our Euro, Pounds & Rands pricing cannot be linked to an exchange rate. They are custom for each product per currency/region. Is there
Hide/Show Certain Fields When Creating/Editing Subscriptions
Hello there, I would like the ability to hide or show certain fields for different employees/roles in my company when they are creating or editing subscriptions. Most of the time, we don't use half of the fields shown on the create/edit subscription page.
Is it possible to send invoices to clients before their renewal date and is it possible to implement an invoice review process?
Hello, All of our clients are on yearly plans and are paying us via Purchase Orders with varying terms. In order to ensure we are receiving the payment prior to their actual contract renewal date, we are sending them a renewal invoice 3 months prior to
Is it possible to customize when invoices are sent from Subscriptions?
I work for a SaaS and right now we send out reminder emails 90, 60, 30, and 7 days before an annual subscription expires. Is it possible to set up Subscriptions in a way that it will send out quotes or invoices to customers at these intervals? I was only
Square Payments for Subscriptions
I'd love to be able to use Square Payments for Subscriptions with my customers. I already use it for Zoho Books Please have this considered. It would really help my business
Hybrid Pricing
We plan to use a hybrid pricing model, which includes a (fixed) monthly subscription fee PLUS (varying) usage-based fee that can vary from month to month. Can Zoho Subscriptions handle hybrid pricing? How can we implement it?
South Africa: Payment Gateway and Accounting Integration
Hi there, has anyone successfully integrated Zoho Book or Zoho Subscription within a South African environment? Would love to use the Subscriotions option but with Sage One and with a South African friendly payment gate way, but no such luck.
Incorrect VAT Treatment for Individuals purchasing a service
Hi there, I am a service-based business, in that my customers are individuals who need to attend my clinic in London for the service they have purchased. I am registered for UK VAT. However, for an Individual (Customer type in ZHSubscriptions), if they
Customize the schedule of creating invoice
Hello Can I customize the time when an invoice is created? For example for this situation: Customer's subscription ends on August 31st 5 days before the end date of the subscription, we inform that he must renew the subscription. It would be nice at this
Yearly payment discount in template
Hi, In Zoho Subscriptions, I don't find a way to configure a yearly payment discount for the clients & make it appear in the pricing table template. Does this feature already exists? Best, Loïc
Einkauf von Abonnement
Wir verkaufen Abonnement an Kunden und kaufen die bei Lieferanten ein. Welche. Prozess empfiehlt Zoho für den Einkauf von Abonnements vor?
Need ability to specify start date of new subscription when renewing expired subscription
Hello, We have many subscriptions that are billed offline in Zoho Subscriptions. We often let a subscription expire while we renegotiate new terms/rates with the client. All of our contracts begin on the 1st or 15th of the month. Once the negotation
How to manage a Customer already suscribed ?
I try to do the following DESING A FREE TO TRY PLAN, This is what I did 1. Create a FREEPLAN with PRICE 0 and 1 month duration 2. Suscribe A New Client with this FREEPLAN it works Ok When I use the product URL to suscribe the client to a NON FREE PLAN,
Cancelation of Subscription not getting any respond, anyone getting same experience?
Dear team from zoho, apologize for writing in the forum but I don't know where to get my message responded, since i had email (send to payments@zohocorp.com , support@zohoworkplace.com and cancellation@zohocorp.com) and from wednesday 13th July 2022 until
Portal: Spalte Einheit fehlt, Spalte Diskont
Im Abonnement wird eine Einheit pro Tarif angegeben. diese Spalte sollte im Portal auch ausgegeben werden!! Die Spalte Diskont hingegen sollte nur dargestellt werden, wenn ein Diskont gegeben wurde. So fragt sich jeder Kunden, es gibt auch Rabatt? Das
Customer notification personalization
Is there any way to send the email notifications in the customer language? For example payment confirmation in french for french customer and payment confirmation in spanish for spanish customer? Thank you in advance!
Integration Subscriptions - Modulbezeichnung, Spaltenbreite, Spaltenbezeichnung
Bei uns wird das Modul "Zoho Subscriptions" angezeigt. Die Modulbezeichnung sollte man umbenennen können Hinter der Modulbezeichnung sollte die Anzahl der Datensätze angezeigt werden Die Spaltenbreite muss insofern optimiert werden, so dass Datumsfehler
Zoho Subscriptions & Zoho CRM Products
Hi, Why are my Zoho Subscriptions Products are not available in Zoho CRM Products ? Therefore, it means that I can not generate a quote from CRM & validate the sale + subscription invoicing through Zoho CRM ? It completely breaks the Zoho ecosystem
Resend Invoice to New Email Address
Hi there, I have created a new subscription in Zoho Subscriptions. I received an email response that the email address has changed and need to resend to alternate email address. I have added the new email address to "Customer". My question is, how do
Upgrade from MAIL ONLY to WORKPLACE
Hi, I would like to ask what happens with previous yearly bought subscribe when upgrade from "MAIL ONLY" to "WORKPLACE". Is the price difference compensated somehow? Or maybe the remaining part (and money) of previous tier is lost. Thank you in adva
Authorize.net ARB and Zoho for subscriptions
I wanted to see if anyone has subscription memberships that charge monthly or annually and are you using Zoho subscriptions to capture the data and the payment and then using authorize.net to manage the subscription so the card will be charged during
Custom Fields for Subscriptions in Customer Portal
We need to be able to display a custom field for a subscription in the customer portal. If the custom field is a URL we need to be able to allow the customer to click the URL from the portal. Ideally, we can have a text string that is what is clicked
Billing
Is there anyone to contact for merchant billing questions?
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