Enhanced help options in Bigin

Enhanced help options in Bigin

Greetings,
​
We're excited to introduce a new enhancement to Bigin's Help section: a comprehensive Help Options panel that brings together all your support resources in a single, well-organized space.
​
Previously, the Need Help? menu provided only a limited set of support options like chat, email, and product tours. But with this enhancement, we've introduced a detailed help options panel that categorizes our help resources into three different tabs, making it easier for you to navigate and access what you need.
​

What problem does it solve?

As the number of help options in Bigin has grown, a basic dropdown menu was no longer enough to present them all in a clear and intuitive manner. This enhancement solves that by grouping related support tools under easy-to-understand categories and helping users quickly find the right kind of assistance.
​
We are categorizing these support options under three tabs:
​
Contact Us - Lists different channels users can avail to reach Bigin's support teams.
Self Help - Contains learning resources users can use to train yourself in Bigin
Useful Links - Provides a few more resources to help users make the most of your Bigin account.
​
The various options under these new tabs are as follows:
​
Contact us:
  • Talk to us: Call us on our toll-free number, available Monday through Friday.
  • Write to us: Email your concerns to support@bigin.com.
  • Chat with us: Start a live chat with our product experts for quick help.
  • Send us a recording: Capture and send a screen recording of the issue you're facing.
Self Help
  • Videos: Browse our video library to learn more about Bigin's features.
  • Product Tour: Explore in-app tutorials that guide you through the basics of using Bigin.
  • Knowledge Base: Read step-by-step help articles to help you set up and use Bigin effectively.
  • Interactive Guide: Learn Bigin's interface and terminology in a hands-on, interactive way.
  • Resources: Access all of Bigin's help materials from a single place.
Useful Links
  • Webinar: Register for our free sessions to get an overview of Bigin.
  • User Community: Connect and share experiences with fellow Bigin users.
  • What's New: Stay updated on the latest product updates and new features.
  • Refer and Earn: Invite friends to Bigin and earn credits when they sign up.
Additionally, the QR codes you can use to download the Bigin mobile app for both Android and iOS, along with the Refer and Earn option, are available at the bottom of the screen.

​
We hope this update makes it easier for you to explore the support available in Bigin. Try out the new Help tab and let us know what you think.
For more details, please refer to our help documentation.
​
Thanks and have a great day!
 
 

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