What will happen if we deploy two Zobots/Chatbots on the website?

What will happen if we deploy two Zobots/Chatbots on the website?

Hi everyone, 

The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then one of the bots will execute based on the visitor criteria. If you've set the same criteria for both the bot then 70% of the time Answer bot will execute and respond to the visitors. We always recommend you to have one chatbot deployed on the website. But, if you have multiple criteria of visitors on your website, then we have more suggestions for you in this post. Come on, let us discuss them together!

1. Is it possible to setup different Zobots for different pages of my website? 
                                       
Yes, it is possible. The bot requirement may differ according to the business. Some might need a Zobot for marketing purposes to showcase their products and offers. A few businesses might need an Answer bot for answering routine questions. But it would be nice to have different bots on the website to achieve maximum engagement.

Note:
  • When you deploy the Answer bot and Zobot, the answer bot will get triggered overriding the Zobot. 
  • When you deploy 2 or more Zobots on your website, the Zobot which is recently edited will get triggered overriding the other Zobots. 
2. How can we deploy different bots based on the pages/URLs?

There are two solutions to handle these cases.

Solution 1 - Setting different Business hours: 

The bots can be deployed based on their working hours. For example, a Zobot can be activated on business hours, and during non-business hours, the answer bot can be activated. 


Solution 2 - Different Flow based on the Pages/URLs

You can setup different bot flows based on the website URLs using Criteria router block and Trigger handler in Codeless bot builder and SalesIQ scripts respectively. 

For the Codeless bot, the Criteria router block helps you to split the bot's flow based on the visitor's criteria. For example: In an E-commerce website, on the home page, the bot can be used from the marketing perspective to showcase personalised products or offers to your visitors. The bot can have another flow with Auto pilot block on the contact page to provide extensive support. 



As mentioned in the above reference, when the customer navigates to the contact page, the Autopilot block will be triggered and answers the visitor's questions using your resources (Articles and FAQs). For the rest of the pages (Not matched) flow, the bot provides the visitors with product suggestions. 

For the SalesIQ script platform, a rule can be specified based on the website URLs on the trigger handler using the syntax below. 
  1. currentPageUrl = visitor.get("current_page_url");
  2. if(currentPageUrl.contains("home"))
  3. {
  4.          // condition for pages home and other pages
  5.          response = Map();
  6.          response.put("action","reply");
  7.          response.put("replies",{"Hey there! Welcome to Zylker Store"});
  8.          response.put("input",{"type":"select","options":{"Today's Hot deals","I want to buy","Just browsing"}});
  9.           return response;
  10. }
  11. else if(currentPageUrl.contains("contact"))
  12. {
  13.        //condition for only contact page
  14.         response = Map();
  15.         response.put("action","reply");
  16.         response.put("replies",{"Hey there! How can I help you today"});
  17.         response.put("input",{"type":"select","options":{"I need assistance","Order not recieved","Raise a ticket"}});
  18.         return response;
  19. }
  20. else
  21. {
  22.          response = Map();
  23.          response.put("action","reply");
  24.          response.put("replies",{"Hey there! Welcome to Zylker Store"});
  25.          response.put("input",{"type":"select","options":{"Today's Hot deals","I want to buy","Just browsing"}});
  26.          return response;
  27. }

This way, you can have a different flow based on the URL while having one Zobot deployed on your website. 

3. Is it possible to deploy the Answer bot in Zobot flow? 

Yes, using the Autopilot function, you can bring the answer bot engine inside Zobots' flow. We have autopilot block for the codeless bot builder, and for SalesIQ scripts, autopilot_action can be used. To know more about autopilot, click here.  

I hope you found this post helpful! Try this out and share your feedback on the comment section ðŸ˜„ 

    • Sticky Posts

    • Optimizing Chatbot Versatility by Combining Answer bot and Zobot

      Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer

    • What will happen if we deploy two Zobots/Chatbots on the website?

      Hi everyone,  The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then

    • Recent Topics

    • Unused items should not count into the available number of custom fields

      Hey, I realized that unused Items reduce the number of available custom fields. I can't see a case where that makes sense. Especially in our case where we have two different layouts in Deals with a lot of different fields, this causes problems.

    • Email tracking subdomain

      The Email Tracking configuration screen of the ZeptoMail asks for a subdomain. I have gone through the documentation but could not find more information about how that subdomain is used by ZeptoMail to track the emails. Can someone throw some light about

    • Work Orders / Bundle Requests

      Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory of

    • Introducing Bot Filtering for Accurate Email Campaign Analytics

      Dear Marketers, We're excited to announce a new feature designed to enhance the accuracy of your email campaign analytics: bot filtering. This feature helps you filter out bot-generated opens and clicks, ensuring your campaign reports reflect genuine

    • Tip 37: Time Log Restriction in Zoho Projects

      Timesheet in Zoho Projects helps you big time in entering log hours for the tasks and issues and approving them. Now, with the new Time Log Restriction option, you can set daily and weekly log hour limits. You can restrict users from entering extra log hours than the permissible limit. The limits are restricted to 24 hours per day and 168 hours per week by default based on business hours. To customize, navigate to Task & Timesheet settings under Portal Configuration in Zoho Projects setup and enable

    • Multiple Vendor SKUs

      One of the big concerns we have with ZOHO Inventory is lack of Vendor Skus like many other inventory software packages offer. Being able to have multiple vendor skus for the same product would be HUGE! It would populate the appropriate vendor Sku for

    • In Zoho Projects, is there a way to create a folders template under documents that can be used once a project is created?

      We have a specific folder structure that we would like to use that is standard across every project. Instead of having to create this structure every time a project is created, is there a way to create a template for the folders that can be added?

    • Workflows for Timesheet

      Good day, Any way to have timesheet as triggers? I looked into Zoho Flow and into Zoho Project automation but no where can I have timesheet as a trigger. Basically, I would like to trigger something upon timesheet approval. Right now, the only way to

    • Zoho Payroll in France

      When will Zoho Payroll be available in France ?

    • Zoho Desk -> Zoho Analytics : Where is the field for "Layout" ?

      I have many different layouts on my helpdesks and I want to be able to identify the stats for each one, however I can not file the field in the raw data from the Zoho Desk datasource. I thought it might be under "Tickets" but there is nothing. There is

    • Blueprint - 'On hold' state with an automatic transition?

      I think I'm missing something here so I'm hoping if I explain what I'm trying to achieve someone might be able to give me a way around it. We sometimes get request far in advance but we don't want to action them unless it is 7 days from when they are

    • Zoho One. Client Script

      Hi, I would like to know if the Client Script feature is available in Zoho One. If it's, how can I enable it?

    • HOW TO VIEW INDIVIDUAL COST OF NEWLY PURCHASED GOODS AFTER ALLOCATING LANDED COSTS

      Hello, I have been able to allocate landed costs to the purchase cost of the new products. however, what i need to see now is the actual cost price (original cost plus landed cost), of only my newly purchased products to enable me set a selling price

    • Client Script: $Client.refresh({ triggerOnLoad: true }); not triggering onLoad Client Scripts

      Hey friends! I'm trying to store a temporary var, refresh the page for the user, then check that temporary var and do some actions. Theoretically using the title's code: $Client.refresh({ triggerOnLoad: true }); should refresh the page and trigger on

    • Calculate months and years between 2 dates on subform

      I am looking for a function syntax for an employment candidate to calculate the number of years and months (decimal format. eg 1.2 years) they are employed. I have their start date entered, but if the end date is blank, that tells me they are still employed

    • Combine related grouping values into categories in CRM analytical components

      Hello everyone, Analyzing large datasets can be challenging when dealing with numerous individual data points. It's often difficult to extract meaningful insights when information is scattered and ungrouped. To address this, we're adding options to create

    • Introducing Zia LLM: Zoho’s in-house Generative AI solution for CRM's AI capabilities

      Hello everyone, We're excited to announce the launch of our in-house Large Language Model (LLM) by Zia to power our AI offerings. What is LLM? LLM stands for Large Language Model, a powerful AI technology that processes and generates human-like text based

    • How Kiosk Studio can simplify sales for bank employees | Kiosk Studio Session #4

      Hello everyone, Banks can boost revenue by cross-selling to their current customers. For example, they can sell credit cards, personal loans, and more to existing account holders. To do this, bank employees move all around the CRM, open and close records,

    • Tip #19 - Create checkbox tracker in your spreadsheet

      Hello Sheet users! We are here with yet another tip to help you get the most out of Zoho Sheet. Spreadsheets can be used to handle a variety of tasks, but ever tried using checkboxes to track the progress of your action items dynamically? Here's a sample

    • Integrate Oracle with ZOHO CRM

                           Please let me know if its possible to Integrate Oracle with ZOHO CRM. If yes then help me in doing it. 

    • UUIDs

      Has anyone coded a Universal Unique Identifier (UUID) generator in Deluge?

    • Some bugs : Footnotes and justified text

      I really appreciate the online service offered by Zoho, but I noticed some very annoying things: - Not all footnotes appear when text is exported in PDF: only the numbers of the notes appear at the bottom of the page, and sometines, not in the good order (number 9 follows number 11 for example). - The text stops anywhere in the page, sometines, at the middle with a huge blank part. - For some pages, there's just one word on the last line of the page, and, in any case, last lines are never justified.

    • Custom service report or Zoho forms integration

      Hello, So far the experience with Zoho FSM and the integration with Books has been good, however there are limitations with service reports. As with my business, many organisations send technicians to different types of jobs that call for a different

    • Introducing signer groups: Streamline signature collection and make it even faster

      Hello everyone, We're excited to introduce signer groups, a feature designed to make your signing process quicker, more efficient, and collaborative. With signer groups, you can send an envelope to a group of people, and any member of the group can open

    • Calendar - Recurring Event - End of Month and Last Weekday of Month

      How do I set a calendar event to recur on the last day of every month? How do I set a calendar event to recur on the last weekday of the month?

    • Duplicate Zoho Invoices and Sales Receipts

      We have been running into an issue where upon saving an invoice or a sales receipt, we get a duplicate: same information saved twice but with a different invoice id/number and sales receipt id/number. I have logged a ticket but so far no response. It

    • Introducing revamped Zoho Creator Developer Console—a powerful platform for developing and distributing apps

      Hello everyone! We're thrilled to announce the launch of the revamped Zoho Creator Developer Console—a dedicated platform designed specifically for Creator developers and Partners to build, test, and distribute apps to your clients. Developer Console

    • Phone App of CRM doesn't find contacts

      I open the crm to and do a contact search but nothing comes up. If I do a full zia search it will find an old note that is attached to a contact and I can open the contact. BUT I still can't enter notes of calls, set appointments, etc. It requests I go

    • [Product Update] Deprecation of 'Inbound Transport Details' module in Zoho Analytics - Amazon Seller Central integration

      Dear Customers, Please be informed that the Amazon Seller Central will be deprecating the 'Inbound Transport Details' module APIs effective December 20, 2024. As a result, this module will no longer be supported in the Amazon Seller Central - Zoho Analytics

    • Is there any support for Drivers license and other forms of ID scanning capabilities?

      When scanning a drivers license barcode for data input to a Form, the scanning tool receives all the raw data but there doesnt seem to be a function to limit or remove the unnecessary fragmrnts, like a prefix. Is there any support or info in the help

    • Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!

      We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each under

    • Gravity Forms plugin not passing some fields

      I use the gravity form zoho plugin to push data from my lead form into my lead page in Zoho CRM. Everything was working file for about 6 months. Suddenly on Oct 1st, some of the fields are no longer getting passed to Zoho. The fields with the problem

    • Can't delete bank transactions (i changed from 14 days trail to free just now)

      Hi, I manually added one bank transaction When i try to delete it, it say below: What should I do?

    • Feature Request: Search in the PC client. Some thoughts about the search.

      Hi all. I'm really excited to start using Zoho Notebook, but I'm missing some of the search capabilities on my desktop. There are also some thoughts on improving search in general. Search is very important to me, without it it is difficult for me to use

    • Leave Policy for Brazil

      Hi, Brazil asked us to configure Zoho People to apply the following policy: · To block starting vacations 2 business days before holidays or weekends; Employees cannot start their vacations 2 days before holidays or weekends. Example: If December 25th

    • Adding date field to each individual Items when creating Invoices?

      When adding items into an invoice I need to be able to have a date for each item. Example below: Date Item Description Qty Rate Discount(%) Tax Amount 31/07/13 Brown Sugar Performance 1.00 3,000.00 0.00 10% $3300 Is this possible or will it be in the

    • Auto-Create OneDrive Folder Structure Upon Lead Creation

      Hello, New to Zoho and looking for help on a critical process automation I'm looking to implement. My company currently utilizes OneDrive for file management and the folder structure is Proposals -> Client Name -> Address (where I need to initially create

    • What do the Image Sizes mean in Zoho CRM Email Templates?

      Below you can see the image options in email templates: Banner, Fit, Small, Medium, Original, Custom. Can someone from Zoho please share with me: What each is/means? How each will look on desktop AND mobile? How to edit "custom"?  If I choose "Custom"

    • Custom API - Need to create a string return value, not only MAP

      @Support: When creating a Custom API it only allows a return from a function of MAP type. The service I'm using requires a string return, how can this be achieved?

    • Translate any published presentation to the language of your choice

      As part of our constant effort to enrich your presentation experience, Zoho Show has rolled out a new feature for translating published presentations. Consider the following scenario: Zylker IT services, a multinational corporation, has announced product

    • Next Page