Desk to Cliq > remote assist link
HI is there a way to integrate desk to cliq so that when I start up a remote support session, instead of sending out an email, I can send the link to my cliq users?
Display referenced and mentioned community topics similar gitlab or github issues
We'd like to have facility for link community topics even under discussion, idea, question or under other department, category topic with certain topic status That definitely helpful for users to reference other people's topics, or company responses, implementation details, suggested development details, announcements and more. Also helpful to avoid duplicate topics and keep those closed duplicate topics listed under main thread An example, github issues field. I think every developer know how
Zoho email notifications not working consistently
I work for a company using Zoho Desk as a support ticketing system. When someone emails the support queue, a new ticket is created in Zoho and I receive an email. However, when someone fills out the form on our website a new ticket is created, but no
Migrate from Remote Authentication to SAML single sign-on method
Hi, I saw that Remote Authentication will be deprecated soon, and have some questions when try to use SAML single sign-on method as you recommended. Currently, we automatically sign up our valid user to zoho desk with Remote Authentication "Sign-up Operation"
Radar for Zoho Desk Blocking Close Button
Please fix this issue.
Problem: cc and bcc fields do show a "d" character in them when they are selected/focused via mouse pointer during ticket reply
This behaviour breaks the name entry process and the "d" character has to be deleted first to be able to enter a name. If the cc/bcc fields are only selected with one mouse click then the problem does not appear on my PC but other users do experience
How can i hide button
in help Center page How can I hide the login button and the tickets button
We require some kind of an equivalent to the "Page Break" functionality for the KB articles
When you try to export a KB article to pdf, word etc the result becomes very inconvenient to read because of the uncontrolled and sporadically created page breaks between the pages. We definitely need to be able to set some "Page Break" points on the
Not Receiving New Ticket Emails
Hello, For some time I was receiving updates when a new ticket was created with no issue. Recently I have not been notified when a new ticket was created. Looking back through my email, there is a lack of parity between the ticketing system and the emails in my Inbox. This is a big problem and has caused some tickets to go unanswered for long periods. This may be a misconfiguration on our end, however I did not make any changes to my preferences before this started happening that I can remember.
Agent auto logout - Session Idle Timeout
Is there any way of automatically logging out an Agent via a session idle timeout? Either that or changing the Agent Status to Offline after a pre determined session idle time? The agent availabiltiy is skewing my report metrics as Agents forget to logout
Reset ticket number counter
Hi, Is there a way to reset the ticket number counter? After performing various tests we now want to reset all ticket number counters and start normal operations with actual customers. Thanks in advance
How to set up an alert/report based on the ticket age
Hi, I would like to have an automated alert once the ticket age has reached 60 days or more, and not sure how to it. I tried the Supervise option, with Criteria "Hours since created" + is Greater than + 1440 (60 days), but it would not go beyond 720 hours or 30 days. I tried the Global reports and though I can setup a criteria for that (Age in Days > 60), it doesn't give me a column of the ticket age on the report output. And the filter is only until 6 months or last 180 days. Is there a better way
[Telephony] Is it possible to use ZohoDesk_CTI_Adapter_for_Elastix_1_6 for 3cx?
referece https://help.zoho.com/portal/en/kb/desk/for-administrators/telephony-integration/on-premise/articles/integrating-asterisk-and-elastix-telephony-systems-in-zoho-desk#create-group
Help center header image can't adjust height.
Hi there, How can I change the height of the header image? I choose the Elegant theme, but the background image is too and narrow. I thought the images should be a larger one which is in the demo. I tried to change my browser, but still the same. Here
Can't show community tab in ASAP add-on
You can see that there are only 4 options.
Show a float number on the ASAP add-on icon to notify user that they have live chat or ticket reply
It will be very helpful for customers.
Is there a way for users to see and manipulate their history tickets with our support agents in ASAP.
As far as I know, I can only submit ticket from ASAP add-on. But I think it will be pretty convenient if my customers can view their ticket history and make changes in ASAP just as they can in help center as well.
Make Support rewarding for agents with Gamescope
Dealing with unhappy customers on a daily basis can take a toll on anyone. But, at end of the day, your front-line team is who your customers will interact with the most, especially when issues arise. Businesses like yours can't afford to have a tired
Oops! Your ticket could not be submitted. Please try again later.
When any user submits a ticket to HR they get this error: Oops! Your ticket could not be submitted. Please try again later. If I submit a ticket to any other department it works fine. Everything was working and I haven't changed anything recently. Any
Show contact custom field
Hello. I'm a Standard plan suscriber. I have created a custom field for Contacts, this field shows when I go to the Customers section and open said customer. Now I need that field to show in customer's help center profile. Is this posible to do? Thank
Remove - Warning! Unverified Sender
How can i remove this error? We are using the help desk for our internal users only and want to remove this warning. Warning! Unverified Sender We could not verify that the email was actually from xxxxxx@zzzzzzz.com. Be cautious when opening any links/attachments,
Workflow Rule
I have a workflow rule that changes the tickets status when an agent replies to the ticket. This works good however i have found if the agent replies by email then the rule doesnt get kicked off. Is there a way around this?
scrap/ populate additional data
Is there a way to get some of the following data scrapped/populated into a ticket. From the users end/browser: * local date/time * browser user agent * public ip address
Enhancing the Customer portal in Zoho Desk
Hello, We would like to enhance the customer portal in Zoho Desk so that when a customer signs on he would see a dashboard of his companies tickets. The Dashboard would look a lot like the overview page that is viewable in Zoho Desk, see the attached
New ticket can not be updated by function
Hi, I have a function which would change a field in a ticket. This works fine, when I execute the function on an existing ticket. But when I execute the function from a rule when a new ticket is created, the field will not be updated. I have verified,
Community login issues and email notifications not working properly
I'm not sure if this is the right area to post, but every time I try to login to the community here, I need to type my email address is full. Why not keep me logged in all the time? Also, emails with community post updates have a link for the post that
Problem sending email to domain dunkindonuts.co.id
Dear Zoho Team Good Evening, we got problem with our customer, our customer can't received from our email Sender : premiere_care@biznetnetworks2.zohodesk.com To : apri@dunkindonuts.co.id Cc : itnetwork@dunkindonuts.co.id Could you please check for this
User can't add an idea (topic)
Hello, I have a customer (user) who can't add ideas (topics) to our Community. She gets the notification: "Unable to process your request". What can I do to check what's going wrong? I don't have any problems adding ideas (topics). Kind regards, H
Sync information from ticket to contact
Is there a way to sync Ticket information (for example a custom field called "Segment") to the contact in Desk? The contact would have a similar custom field called "Segment". Thanks
sort by subject
(Plan - Standard Zoho Desk) we have the following problem. We get tickets from a common mail ID for all our users. The user contact info is present in the subject (see example below). Many times, a single user raises multiple tickets. From Zoho desk,
How to Resize image in Desk Zoho
Hi Zoho Team, Can you explain how to resize image at Desk Zoho, cause at Desk Zoho only have 3 option to resize image , here detail below Thanks for your kindly attention and cooperation Regards, Sidik
Users reporting Insufficient Privileges while submitting ticket
Hi, My users are telling me that they are seeing insufficient privilege message while submitting tickets. They are active end users in the system. Now my customer experience is getting hampered. Who will take responsibility? This is seriously annoyi
WhatsApp Pauses Client Onboarding
It has been 4 months since the beta of WhatApp Integration, powered by Twilio, has been released—whereupon we had received a plethora of requests. We were able to onboard a few of them in batches, while other customers are on the queue. At this stage,
Mark articles as favourite
Hi, It would be nice if a user can mark an article as favourite. Maybe this user can see all favourite articles in his/her profile. To find these articles back easily.
Change ticket status automatically
I would like my users to be able to email out ticket system and flag the email as High Priority by pressing the Red exclimation button and then the ticket system will change the ticket priority to a certain status like Critical. I have it seup using a
Involkurlを利用してパラメーターを指定する方法
こんにちはサポートチーム ポータルから申請されたユーザーが自動でユーザーグループに振り分けられる処理を作成したいと考えています。 そのため、involkurlからdeskAPIを呼び出してユーザーグループに振り分けるサンプルコードなどは頂けないでしょうか。 よろしくお願いします。
Copy article link
We're using the Desk KB more and found an issue when trying to share articles to colleagues, from within Desk. If I want to leave a private comment on the ticket, with an article, you cannot use the side widget, because the option to 'Share a link' creates
Sending emails from Zoho desk, what are the options?
Hey guys, I thought Zoho Desk could simply have SPF records added and then get emails sent out as mydomain name as zoho would send emails on behalf of my domain. I was recently told that i can only achieve that using SMTP, meaning that zoho desk would
Cant receive email on zoho desk
Hi, I can't receive email through zoho desk, but my account on zoho mail was received succesfully. I just do test email and below was email header (original emails), with showing email only received on zoho mail Delivered-To: premiere_care@zohomail.com
Make an alternate support email address
How can i switch the default support email address. I started by using support@ and is my default. I setup an address called helpdesk@ and want this to be my default so all outgoing email uses it.
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