trigger workflow when event created in google calendar
Hello, I have synchronized google calendar with the crm, I would like to run a workflow when an event is created in the google calendar but when I create the rule with "create" triggered it doesn't work any suggestion or workaround please? thanks
email template issue on zoho crm free (about to buy the CRM product)
I have zoho recruit and about to buy zoho CRM, but I have an issue I can't resolve on free edition I keep seeing an email template form either on the actual template or when I send the email. Attached is an axample I want to resolve this so I can decide to buy the product.
Lost old version
Hi, I was asked to reset my password, which I did and have lost all the leads that I had stored. Anybody?
Different Categories in Leads
Is it possible to different categories of leads? For example I have a business that caters to commercial & residential clients. I would like to have the leads separate. 1 for commercial and 1 for residential.
My Account is Disabled
Hi, I tried to login but it says Account Disabled. Please help.
Client's ability to reach out to resources
Hi all It's my first time posting here but I have honed in on a CRM based solution to tackle a specific problem. My company has a mobile workforce on the road spending several hours with a client. My challenge is this. I want my customers to be able to do the following through a portal of sorts [if not, through some kind of google integration:] 1. Search, see and contact specific sales/ resources from within my organization 2. Geo location based search would be great. Meaning, see where sales reps
Use another VOIP software instead of Skype
Hi, I use Skype for personal use, but at work we use another VOIP software called VoiSpeed and I would like to know if it's possibile to change the link "skype:number" in "voispeed:number". Then, I would like to suggest you to show the number+link phone in the page showed when I click on "Close task", so I can both edit and click the phone link in the same page. Thank you! giordano
change the click to dial link from Skype to a soft phone
Hi, how can I change the click to dial links from Skype to a SIP-based soft phone?
Email design failure - Who has this same issue?
p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0.0in; font-size: 12.0pt; font-family: Cambria; } *.MsoChpDefault { font-family: Cambria; } div.WordSection1 { page: WordSection1; } This is a failure of design; Why can’t “I” choose what “contact” or “account” an email (sending or receiving) is being associated with? I have several standard and engineered sales projects going at once. I typically have a “customer” a “distributor” (That have a “sales team”) and a “manufacturer” (That have an “engineering
Zoho integration of two zoho crm systems
we have 2 separate offices.. one as the head office and one as a form of franchise. Consequently 2 separate CRM systems are running similar data. We are now looking to integrate the complete data from the 'franchise' system to the head office system and all employees work from the one system. what is the easiest way to integrate the data into the main system without losing any notes etc?
Ringcentral Calls Not Going out from CRM
Incoming calls come in fine from ringcentral to zohocrm, however when I press the green call button next to the phone number, it says "Calling...", but the softphone isn't calling. I've enabled pop-ups so I don't think that's an issue..
Missing contacts
I need urgent help. Last thursday, more than 1000 opportunities was missing. We can see them in the view, but there are no in the CRM, we can´t access to that. You can see in the attahched image the screen. Please, we need help, cause we have to follow our job tomorrow monday, and we need recover the conactas. By the way, all that contacts are not in the recycle bin. I don´t know what´s happening. If you need some info you can contact in any time to my e-mail alvaro.corrales (arroba) agmeducacion.com
Filing into Contact History from inbox - please help!
Has anyone else experienced the change in Zoho when deleting emails from the inbox? They deny the change and cannot tell me how to resolve the problem. Up until they told us to change pop server settings, when we deleted an email from the inbox, it filed automatically in the contact history. It no longer does that. THEIR answer is to leave ALL emails in the inbox, which is stupid and a recipe for missing important ones. HOW do I now clear my inbox while ensuring emails get filed in contact history?
Push CRM Data to Creator
I have customers and prospects in Zoho CRM. I have a Zoho Creator app for sales and servicing in my business - when taking an order, I want to retrieve the customer info from CRM. No problem using Creator's CRM Lookup type field EXCEPT that I have three users of my app who are shared users. They do not see my Contacts because they are not signed in as me. I'm told I have to use workflow and APIs to send the contact data from CRM to a form in my Creator app and then do the lookup via the data in
Sales Cycle Duration after Migration
Hi, I have migrated my leads and pipeline today. The sales cycle duration is now coming as zero. Can you help me resolve this? I have created a custom field which records the actual day lead had come into the system thanks, Maansi
data insertion functionality from third party app is not working on custom module
hello all, I am inserting data from my PHP form to a custom module in CRM , but the data is not inserted. I tried the same procedure for lead and it is working fine for lead , but when I change it for custom module the code is executed and response as a successful but when I go to the custom module in my crm , there is no data Available. This is my code....CustomModule6 is the name of the module in the CRM. if(isset($_POST['submit'])) { $p_true_xml = "<CustomModule6> <row no=\"1\">
Natural progression in campaigns within the Zoho CRM
We are using the campaigns within the CRM but i cannot understand the workflow. If my agents dials the top lead showing in the list of leads within the campaign what is supposed to happen next? This is more relevant when the lead status changes to contacted or call back (or something else) or the member status changes. There seems to be no natural progression or workflow regarding dialling the next lead. once you go passed the 10th lead there is no consistent feed of leads, can you assist? Maybe
PhoneBridge
Has anyone out there successfully integrated any other on-premise PBX systems with ZOHO CRM? We use an IWATSU system that our phone engineers have successfully integrated with other CRM's, but the ZOHO support staff has so far been unable to provide much support for this. Our engineers simply need some answers about the languages used between the systems, and they're confident they could integrate the systems. Thanks in advance for any assistance or advice!
Move attachment to other record using API
How can I move attachment to other record using API? I tried call Attachments/updateRecords and set new "SEID" I got Unable to process your request. Please verify whether you have entered proper method name,parameter and parameter values. downloadFile + uploadFile wont work too (as I can download only 15 files in 5 minutes )
Web Form Fields
Hi, I've created a web form in contacts and embedded successfully in my website. The only problem is that I don't want the mandatory 'last name' field in my form. Can I create a form in Zoho CRM without this? Thanks, Andy
e-mails not in contact list being converted to leads
A while ago I set this option: -Have Zoho monitor my IMAP account...if I send an e-mail to someone who is not in our Zoho contact list, then create a lead automatically for therm. I desire to turn this feature off, but I can;t fine where I enabled it....any ideas? Thanks!
Data import: accounts and contacts are being overwritten, not skipped
Hello, I need urgent help - in the past I have successfully imported a CSV file, whether contacts or accounts, and any duplicate email addresses have been skipped. Today both types of import are overwriting existing records, not skipping them. At time of import there is no option for me to check saying "skip duplicates". Please help me get this sorted? Thanks in advance Jo
Searching leeds by Logs
Hi dear zoho support, How can search the leeds that have not logs for call or meeting ? Assume we forgot to make some call logs for some leeds and we need to have the list of them, can we search by this item ? Regards Amir
How to find out what emails were sent in mass email
I sent out a mass email but exceeded daily limit, went to continue today but when I refreshed page it changed the order, I just what to check what was the last block of emails sent so I can continue where I left off. Thanks
Categories
Hello, Is it possible to categorize accounts.
LinkedIn
I am still checking out the trial. Can I add my LinkedIn to Zoho? And will it update when a prospect messages me through LinkedIn like my Outlook?
Source reports for Dashboards
I'm creating individual "Sales" Dashboards for our different Sales reps, I want to use the same source report but change only the "criteria" on each individual dashboard. Can I do this without having to create/save multiple source reports? Hope that makes sense, Thanks Amanda
Is there a way to group contacts into different lists?
I'd like to group my investors, buyers, sellers, and vendors into different groups.
multiplication formula not working
Hi, this should be super easy, I already have similar fields and formulas, buit this one won't work, for no apparent reason ${Contacts.Monthly Premium}/0.09 I'm trying to figure the annual premium, based on the monthly cost currency field, and multiply by 0.09. Here is one similar without errors ${Contacts.Total Monthly Premium}/.09
Lead and Contact Reports
Is there a way to crate a report that includes both Leads and Contacts. I understand and use the transition from lead to contact when an opportunity is created. However, to track the entire process from qualifying a lead to proposal to sale would be beneficial.
Search limits and exports
We are just looking at migrating from ACT! and have about 11 users on professional as a trial basis. I quite like Zoho in many ways but I am a bit worried about what to me seem some surprising omissions/limitations: 1. There seems to a some kind of search limit of 250 per day. This looks a serious issue, we needed to switch off the phonebridge incoming call ID and even then we hit the limit. We have 11 users some of whom don't make many searches at all but we don't seem able to average the number
Reg: Getting Invalid Ticket Id exception
Hi, I am stuck with this exception. When this Invalid Ticket Id exception will be resolved? I am getting this exception since last week. Please suggest me on this.
"Vendors" section within the Potential Module
Am I able to add a "Vendors" section within the "Potentials"? I would like very much to see my "Contact Roles" as one section and "Vendors" as another section within the "Potentials" module. Is this possible?
Lead source
Is it possible to create a mirrored field to reflect Lead Source after conversion not only in contacts but also in Accounts?
Problem to open Tasks
Hey there Want to open and create new tasks successfully but I can not see in the history of the potential client, - picture 1 I can only see on the "activities" - picture 2 It would help if you could look into this Thanks and regards
Email templates unavailable
Hey there, I created my post but these templates are not available for me (administrator) and for my users, Someone can give me some solution Thank you
Customise report layout
How do I customise a report layout? I want to add my logo & branding &c.
CRM web form
When I test to input value in this form, CRM did add a new contact. But I dont see anything else I input. Where can I see them?
ZohoCRM and Freshdesk
Hello We are just getting started with Zoho and we have been longtime users of Freskdesk. We would like to go to our contact screen and be able to see a list of all the open/closed tickets in Freshdesk. The key would be the contact's email. 1. Has anyone done this sort of integration? 2. Is it possible and if so what path should be taken? Please let me know your thoughts, Jeff
Help with advanced search
In the docs it tells me to select the module, in this case leads, then click on the search icon to open advanced search. But nothing happens. If I click the down arrow beside the search icon I get a list of models I can search through, but I don't get the window to select my specific criteria. What am I doing wrong? Any help appreciated. Kerry
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