Zoho Desktop App- Unable to Minimize/Freezes
I'm having issues with my Zoho Mail desktop app (PC). When go on my desktop and open the app this is what happens: - Unable to minimize and close app (in the screenshot attached you can see at the top right there is no option to minimize/close) - Unable
This domain is not allowed to add. Please contact support-as@zohocorp.com for further details
I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the
Potential Security Gap with Zoho MCP
We are running into a security gap with the Zoho MCPs in CRM, Desk, etc. We restrict exporting of any data from these systems, but we have enabled API access since it is needed for various extensions. However, now anyone on the team can create a Zoho
Recover accidentally deleted mail account
Email account was accidentally deleted from admin console.
Bank Feeds Missing some transactions and duplicating some
Hello, I have been using Zoho or a number of years and have never had a real problem with bank feeds, however in the last month the feeds have not picked up all transactions, and sometimes a transaction is being duplicated. For example, the bank statement
One invoice, 2 payers
We do a lot of repairs for real estate transactions. We make one job for a client (say the seller) in zoho and link it to the invoice in books. Seller pays the 50% deposit. Then says the buyer is going to pay the balance. Any thoughts on the easiest way
TeamInbox EU: Microsoft 365 not connecting
Hi everyone, I'm trying to connect a Microsoft 365 mailbox to Zoho TeamInbox (EU region) via OAuth and keep running into an issue. Steps I followed: 1. Create a Shared Channel → Email Channel → Microsoft (OAuth) 2. Microsoft login window opens → I authenticate
Zoho emails not being delivered to Hotmail accounts!!
Hi, I have this problem I already posted yesterday. My emails are not being delivered to hotmail accounts. They do not even appear in the Spam folder. I already enabled the Domain Keys for my domain and setup the SPF record in my domain manager v=spf1
Zoho CRM Field suddenly not accessible in Zoho Cliq
Hi, I created a Widget in Zoho Cliq and I embedded inside it a Zoho Form. That Zoho form has a Zoho CRM Field that looks up Merchants from the CRM. It worked earlier today but now when I try to access it, the Zoho CRM Field is blocked and I can't select
Zoho CRM Field cannot be set to optional
Hi, In my Zoho Form, I added the Zoho CRM field that allows me to lookup and select from the "Merchants" module in our Zoho CRM. The problem is I don't want this field to be mandatory, yet I see no option to remove it being mandatory. Thank you, Raf
Zoho Books: tax is not automatically pulled from product-data anymore - why?
Hi, until a short time ago, you could set a default taxrate for each product/item. This taxrate automatically appeared each time the item was chosen in an invoice or quote. Why does this not work anymore? The field is still there at the product record,
Zoho IP address blocked by Microsoft
Today I tried to send emails to Outlook email addresses and all of them failed. The log displays like this: Reporting-MTA: dns; mx.zohomail.jp Arrival-Date: Fri, 27 Jun 2025 12:52:30 +0800 Original-Recipient: rfc822; ######@outlook.com Final-Recipient:
Total Receivables on Dashboard Incorrect
Hi, The Total Receivables amount showing on my dashboard has not taken account of some payments received and therefore does not match my unpaid invoices. Please advise. Alex
TDS Payable report not Generating
TDS Payable report for Last Quarter of FY 25-26 is not generating and giving error. Please get it rectified as soon as possble.
billable_expense_id in Invoice API does not set invoiced=true on bill line items — causes duplicates in Projects > Create Invoice
Hi Zoho Community, We are running an automated batch invoicing system using the Zoho Books API and have hit two critical bugs that are causing duplicate invoice risk in production. Raising this here for visibility alongside a support ticket already filed.
Annoying Pop-Up Zoho Advertisements and Announcements Within Apps
It is beyond frustrating to have to close out Zoho's announcements for Webinars, Zoholics, updates, events, etc while working within ANY of the Zoho apps. I see it when accessing Zoho One, Cliq, Creator, and CRM. Zoho boasts to be a professional solution
Zoho Cliq Bot Form - File field only returns filename string, not actual file
Hi, I have a Zoho Cliq bot with a form that includes a file type input. When the form is submitted, the file field only returns the filename as a plain string (e.g. PXL_20260525_173259184.jpg) instead of a file ID or any downloadable reference. For reference,
Account review follow-up: should I keep waiting or look for alternatives?
Hi everyone, I wanted to ask what a realistic account-review turnaround time is for ZeptoMail. Related ticket id # 160201421 (not being updated) I submitted my account for review and provided the requested information about my use case. The project is
ERROR CODE :550 - The sending IP is listed on https://spamrl.com as a source of spam.
How to avoid this type of error? "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. ERROR CODE :550 - The sending IP is listed
Request to Update Billing Information and Payment Method
Hello, I’m using Zoho and I would like to update the billing information and change the payment card to our company card. Could you please let me know how I can do this? Thank you in advance for your help.
Replies sometimes creating separate ticket
Sometimes when a customer responds to an email coming from Zoho Desk, instead of adding a reply to the original ticket, a separate ticket is created. This happens even though the response subject line contained the ticket number, and the person responding
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
I get the above error when trying to create a new distribution list in the web app. I have seen may similar issues in the community, and it appears that something needs to be updated in the back end. Can you have a look at my account and ensure that it
ZohoBooks_add_expense_attachment Fails
I'm working MCP in Claude to automate bookkeeping. Claude cannot seem to attach and reciept to an expense. The 'add expense attachment' tool is added to the server and enabled in Claude. I asked Claude to give me the calls he performed and this is what
Zoho CRM JS Widget User Reporting To returns "null"
In Zoho CRM JS Widgets, the get users API shows the following: I would expect "Reporting_To" to show the user they report to based off the hierarchy in the roles. Is there any other way using APIs to find out who a user reports to? End goal is to create
Serial Number Field not Visible.
Hello Latha, Hope you are doing well. I am trying to create an asset from the Work Order, but I noticed that the Serial Number field is not visible. Could you please help me to figure out this issue? I checked the Asset module template, and the Serial
Disable Zoho Contacts
We don't want to use this app... How can we disable it?
Onboarding Email Not Received
I'm experiencing an issue with onboarding emails for one of our employees. Employee email: abc@gmail.com dummy email Steps I've already taken: 1. Added the employee to the system 2. He did not receive the onboarding email 3. Deleted his account completely
Moving Project Task to other parent not possible
We are trying to move an existing Zoho Projects task to a different parent task via API. Example: Task ID: 289214000001385113 Current parent: 289214000001281044 New parent: 289214000001281045 We tested updating the task with: taskParam.put("parent_task_id",
How in the heck do i record a (partial) refund???
I have a client. wrote an invoice for 3 services totalling $520. He paid it online (we use zoho to authorize.net) We went out and couldn't do one of the services I didn't see a way to initiate a refund through zoho books, so i did a $250 refund through authorize.net. Tried to edit the payment on zoho books, but it won't let me b/c "this payment was made on line" When i try to edit the invoice i get a popup about it no longer matching the payment. What do I do??? And why is it so hard to do something
Journal Entries Do Not Show Multiple Entries to the Same Account
Another basic accounting function that Books ... Accountants sometimes write journal entries, debiting and/or crediting the same account in the same entry. This is due to the need to record specific activity in an account when we pull reports especially
Account Review Pendiing
Dear ZeptoMail Team, I submitted my account for review several days ago, and my open support ticket (Ticket ID: #160216858) is currently flagged in the system as overdue/late by 2 days and is fully due tomorrow. My account is still capped at the 100 mails
Inactive License for free account.
I recently upgraded my Cliq subscription not my team (on the free version), are unable to login to their accounts. The error message received is Inactive License Looks like you have not been covered under the current free plan of users. Please contact
Zoho Payroll Canada does not work
We submitted payroll within the required timelines. The money was withdrawn from our account and our employees have not been paid. Impossible to get a hold of someone at Zoho. I can’t believe the company operates like this. What a bloody disgrace. Shame
MXGuardDog MX Record Based Spam Filtering
The way MXGuarddog works is you point your domain's MX records to MXGuarddog, it filters out all spam. Then, in mxguarddog you point your MX records to Zoho, and only legitimate email (in mxguarddog's eyes) is sent on to your zoho mailbox. HOWEVER, zoho is complaining non-stop (via notificaitons) that my domain's MX records do not point to Zoho. Is there a way Zoho can disable this check for my domain on their back end? Or a way to permanently suppress the MX notification in the admin console would
Account Unblock Request
Dear Sir/Madam, I hope you are doing well. I noticed that my account has been blocked for violation of the usage policy which I believe comes from it being associated with sending spam. I have since then removed the old keys which were compromised in
Migrate from Zoho to Gsuite
Hello, I need to migrate our email account from Zoho to Gsuite. I followed the Data migration option of Gsuite and provided the following server details. Migration Server: Other Email Server Connection Protocol: IMAP Email Server: imap.zoho.eu:993 Account: csilla@acrosscontinents.net The connection is successful. However when i try to migrate emails it shows initializing for long time and eventually shows error (with error LEGACY_CONNECT). Could you please guide me what should i do or if I am missing
Cannot create admin email address
Hello Zoho Community, I just signed up for Zoho Mail and successfully verified my domain (wisepsychiatry.net) via DNS authentication through Cloudflare. However, when I try to create my admin email address I keep getting this error: "This user is not
List of All Contacts on "Do-Not-Mail List"
I have several contacts that are UNKNOWN among my thousands of email addresses who would like to be put back on the active mailing list. I require a list of ALL my contacts on "Do-Not-Mail List" - How to I receive this list? Note: "We're sorry, but this is not possible" is not an acceptable answer. I must receive this list form Zoho Campaigns or directly from someone within Zoho Technical Support. Thank you, Justin
Account blocked
Yesterday I got my Zeptomail account blocked due to too many hard bounces. My account is used exclusively for sending transactional emails (eg. your order has been shipped, a form has been filled, etc) and the sudden blocking impacted hundreds of websites
Invoice emails repeatedly "Bounced back" from perfectly good email address of clients.
Hi For a couple of months now I am getting tens of invoice email invoices "bounced back" from perfectly sound email addresses when they are sent via Zoho Books. (see attached or an example) (the common theme seems to be that the emails are going to either
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