CC Field not showing in left pane for Agents on Help Desk Tickets
Hello, In the previous version of Zoho Desk, help desk agents were able to easily add more people on to the ticket by using the CC field in the ticket properties pane on the left side. My boss has not switched over to the newer view style and still sees
Multiple clients can't add to cart
Recently we have encountered this problem with some new clients: 'Unauthorized access to cart' - They have portal access - Are logged in on their personal account - Account is not shared, but accessed by a single person One thing that comes to mind is
Attendee not placed in a waiting room. Keeps being forced to click "Join Meeting"
Hi, is there a way for an individual to join the meeting instantly when they click on the Join Meeting and then be placed in some type of waiting room that starts automatically when the meeting organizer or another attendee joins? I attached a screenshot where when an attendee tries to join a meeting that the organizer hasn't started they're met with a "Session Not Yet Started" message. Now they have to constantly click "Join Meeting" in hopes that the organizer starts the meeting. This is going
Ticket not created using Actions by Zoho Flow
Hi, I've created a workflow and added an Action by Zoho Flow. The action should create a ticket in Zoho Desk. However, the ticket is not created while everything seems to work fine. https://help.zoho.com/portal/en/kb/crm/automate-business-processes/
Date Column Import Failed from MySQL DB
I am trying to import some tables and they all seem to have the same issue with the date format. It is a MySQL 8 DB in DigitalOcean and in the database the date is stored in this format YYYY-MM-DD, However when attempting to import the preview screen
Get Notes related to specific contact in rest api v6 using coql query
I'm trying to fetch list of notes for a specifc contact using coql query. Here is my query { "select_query": "SELECT Parent_Id, Note_Title, Note_Content FROM Notes WHERE $se_module = 'Contacts' and Parent_Id = '638530000000373001'" } This query is working
Connecting Zoho Flow to Azure Devops
Hi, I am trying to connect Zoho Flow to Devops so I can work with dev work items and tickets but when I try to connect I get the authorisation box I click approve and it seems to go through but then in Zoho flow I get a message saying.. Azure DevOps says
Adding Subform
I am unable to add more than 5 subforms to my form. Help me with this Issue Issue
Knowledge Base Website Is Down
Our Knowledge Base is completely down for our website. We can't have users login to submit tickets or to read our help guides, etc.
Directions on page aren't accurate...
Hi! I'm on this page and it shows I need to go to "Directory --> Domains". But when I go to Directory, there is no option for Domains. Any ideas? Thanks! -Brian
I can't sign in to Notebook/Zoho
My session has ended and when I tried signing in again, I couldn't. When I clicked Sign In, I always redirected to another page where it says... Redirecting to Application... Please click Continue if you're not automatically redirected. Continue Please
Can't migrate from Google Keep
I got the Google Keep archive from Google Takeout, but whenever I try to import it to Notebook (web) in the settings menu a pop up windows tell me "unsupported file format" but it is a .zip and the only files are .html. Am I doing something wrong or is there an issue with migrating?
Notes & Groups vanishing completely
I have been facing this problem for a quite some time. Some of my notes have vanished before for no reason and i never saw them again, i didn't pay it too much attention as those notes weren't something of much value. However yesterday a Group of my important
Campaign sending has been disabled
Please check my account i sending two campaigns under two days so my campaigns sending is disabled please active my sending campaigns account. and i'll try to remove bounces emails so they show notification you can contact with support team.
Books VAT already included
Im creating Books estimates with the API from CRM. The item I enter via the API have prices that already include the VAT, how do I stop Books from adding VAT at the end? The setting should appear in Sales > Estimate right? Has this something to do with
Zoho Form Deactivated
Good morning, I created a form last night. This morning I opened Forms to finalize it, but it appears to be "deactivated". I can not find anything online suggesting why my form was deactivated. I sent in an email, but I have a meeting with a client about the form in less than an hour. Please help.
Notification Emails (How to remove blank fields)
Hi, 1. We designed a form with approximately 40 fields. Our intention is to display only the selected fields when someone submits the form, rather than presenting the entire form. To achieve this, we implemented Form Rules. However, we encountered an
SAML auth. "The email address "null" specified is not valid. Please specify a valid email address.
Hello. I'm configured SAML auth to zoho. But I received this error. In my idp-provider logs I didn't see any erorrs. Please help.
Our Feeds have stopped updating since May24th
We are not getting any feeds updates in our CRM. This is critical to our business and it has not been addressed in over a week.
Barcode input - Field Action On User Input doesn't work
Dear Sir, While using barcode input, Submit form after capturing works but Field Action On User Input doesn't work in my app. But, if I do not select the Submit form after capturing feature, it works fine through manual submission after capturing data via mobile barcode scanner. I have tried creating forms both in Creator and Appcreator directly but it doesn't work. Pls help. Thanks. Kashif
Not able to receive emails sent from zohomail.
Dear team, We are having issue in our domain falconofs.com h***ri@falconofs.com from this email if we send any mail to outside the domain, they are not able to receive our email. There is no bounce back message. Can you please check. Thanks.
WhatsApp message after the weekend
Hi, We've received a WhatsApp message on 24 feb. One minute after this message, our automatic response was send to this person. However, when we want to pick up this conversation today (so after the weekend), we are not able to send a message. How can
My email subscription charged more 512 riyal
Dear sir, I only subscribe to 2 emails and paid today morning , suddenly without my knowledge it is charged more 512 SAR .. two hour before can you sort out the issue
chatbot
I am a paying customer of Zoho Mail. I have a problem with chatbot email configuration and need someone to help me. . I had set the configuration email, 2 years ago and with info@quantrisk.com, now I am going to change it to marketing@quantrisk.com, everything's
Cannot login to Zoho Mail
Hi, i am trying open mail.zoho.com; after i enter my credentials the loading page is showing for ever. The console shows some error related to "Content Security Policy"
Need report on TDS receivable Account with break down of TDS Sections
Hello Zoho Please allow us an option to download TDS Section level deductions made for Client Invoices in Accounts Receivables Please do the needful here. Thanks
Timelogs are inconsistent
We have team members charging time through Zoho Projects and once submitted the timelogs show up on the calendar but not the list view - as if the information disappears. We have found that in the Old Version that time is missing as if not submitted.
Error when creating a Career Site
I've been trying to create a career site and always get a same error saying "This portal URL already exists." Please let me know how to fix the issue and move forward with this.
Zoho Desk Not sending or receiving emails
We have had over 6 hours of consistant issues sending emails out via zoho desk. Nothing is going out. Also, all incoming mail seems to be giving us the same prompt "content not available, try again later". How can a service be down for 6+ hours? This
Bigin to Zoho: imported as Accounts and not as Leads
Hi, We are evaluating both Bigin and Zoho CRM and are currently on a free account to test the functionalities to see what best suits our needs. Started with Bigin and added about 150 Companies and Contacts as prospects. We then migrated that into Zoho
ACH For Retainer Invoices
I have ACH setup through Stripe and Plaid, working fine for regular invoices, however Zoho Books is not providing the option to my customers to pay retainer invoices via ACH. I am also not able to charge the customer with a setup bank account account
When will Zoho calendar allow us to see who belongs to a group when scheduling
Now when adding an org group to an invite I can't see which people belong to the group which makes it difficult to understand if I got the right people in the group. Not to mention that I can't even see the availability of people in the group either.
Zoho Projects New Template
Is it possible to revert back to the original Zoho Projects dashboard? This new version is extremely confusing, not as clean, and not as easy to use. The Kanban and Gantt views aren't as helpful either I don't know who thought this was a good idea because
Importing Excel File With Multi-Select Value Error
Hello, I am bulk importing items back into Inventory after editing, using an excel file. All items are skipped due to the following error Invalid Values Sent For Multi Select I have tried adding a comma after each value with no success and tried a semi-colon.
Custom Related List error message
Hello, I have a custom related list in the CRM Accounts module for Parent accounts, which pulls in information on Member accounts and shows up on the Parent account. The function is built correctly and runs correctly sometimes (see screenshot)... ...but
No email notification for Comments made in Purchase Request
Currently, there is no email notification to requestor and approvers when a comment is made in a Purchase Request. During the approval process, there are always some back-and-forth discussions about the request. Without email notification, it is not possible
Decimal Field error: rounding off decimal places
A decimal field set to show 2 decimal places is instead rounding to the ones place (rounding off the decimals). The images below show that in spite of entering 27.64 in the Non-Taxable Reimbursement field, that field in the report is shown as 28.00. The correct 27.64 is added to the 804.25, though, in order to get 831.89.
Making a Copy of a Stateless Form
There should be a simple way to make a copy of a stateless form. The use case is to try-out some new code without disrupting any users currently on the app, for example. As of now, you have to go into the "form definition with action" and select all the code and paste it into a new empty stateless form. Even this does not fully work because you get an error Error modifying the page [Form_Button_WFlow] Column 'BUTTON_ID' cannot be null that only goes away by removing all the submit button code! Cheers,
Items in Purchase Orders Billed in Zoho Inventory are increasing stock in Shopify before they are received.
When I create a PO in Zoho and have it billed, the quantity of items in my Shopify store increases before the items are actually received so I end up having double the items in my Shopify store. Seems like the accounting stock and physical stock are seen
"Organization is already integrated" when trying to Associate with Zoho CRM
I'm trying to associate Marketing Hub with Zoho CRM but I keep getting "Organization is already integrated" What should I do?
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