Error when loading the Zoho Mail's page on Web browsers
I’ve have suffering this error when accessing Zoho Mail through Web browsers. The page keep loading without any responding? I can’t get access to my mail box. Please check this error. I’ve attached some screen captures, please review them. Btw, I can still get access to my mail box via OUTLOOK IMAP or Mobile interface on browsers. Thank you so much.
Cannot Get Correct Territory Assigned
Hi. We had a new sales rep start who took over from somebody who left. I reassigned all of the Accounts, Contacts, etc. from the old rep to the new rep. I also set up his territory. Our territory hierarchy is Country (top most) ==> Region ==> Rep In this specific case the hierarchy is North America ==> East ==>017 - John Smith The rule is set up as follows: 017 - John Smith Account Owner is John Smith I then went to Assign Territories, selected "My Own Criteria" then Account Owner = John Smith Instead
SPF NOT CONFIGURED
I have already created spf txt records in the cpanel of my domain as instructed. In spite of this, it tells me that the spf is not configured. When I try to verify it, I cannot. It has already been up to 5 hours since I did it. What needs to be done? The domain name is makoreart.com.
Document module does not show anything
Hello, we are experiencing an issue with displaying document module in Zoho Recruit. (snip attached). It basically shows nothing there, although it worked normally before. Could you help us on that issue? Subscription ID RPT2000104846195 Thank you, Martin Minar.
Cannot unblock user account
Cannot unblock user account hannah@eastcarolinaprop.com. Please unblock ASAP.
Issue with duplicate Candidate records being created
I have noticed several times in the last week that candidate records are being duplicated. I have documented 3 people for you to review and have sent them to Support separately by email. The duplicated records have no activity history and aren't associated to any job - but do have Candidate Status'. None of the duplicate records have any files attached to them or any data except the date/time they were created and the source. How we will clean up these records, and find all the other duplicates?
Lookup Fields
Is anyone else having trouble with lookup fields today? When I'm in Lead edit mode, when I click on a lookup field that was working fine a couple of hours ago, is no longer working. It doesn't launch the popup - just the red bar at the top cycling. I've already sent a ticket to support but who knows how long that will take.
Can't receive email - 553 Relaying disallowed
Hey, I opened an account today and configured the MX, DKIM & SPF records with GoDaddy (my dns hosting provider) but I still can't receive mail. What am I doing wrong?
sales@abr-intl.com is not sending and receiving emails despite freeing space
Dear team, Please help with the above email ID. We are unable to free space despite deleting emails. It is not getting deleted or it is not freeing space despite deleting emails. It seems to be stuck at 95% space. Please help. Admin email ID is jacob@abr-intl.com
Candidate Profile Pictures wont upload
Candidate Profile Pictures wont upload
Outlook access via POP Access continuously fails
Outlook access via POP Access continuously fails with Message: ERROR (0x800CCC92) while performing Task; "***myname@zoho.com - Check for new Messages" Answer from Servers: -ERR Access Restricted. Please try again using pop.zoho.com " I've no Issue to login via Web Access but since this morning POP Access doesn't seem to work for some reason. Tried already to setup the Acc from scratch in Outlook, but no change. Still can't use POP Access. It always asks me for Login and Password. No Issues with any
Forgot password & security Q doesn't work
Hi, I have forgotten my password. When I request for an email to be sent to my alternative email address it sends an email but the security question doesn't work (maybe I never filled it out?). Fortunately I am logged in to my account on one device but I cannot access emails on my phone right now so it's a very big problem. I have already sent several emails to support and I also spent a long time on the phone to support yesterday but this has still not been resolved. Please help! Many thanks, KM
My email is blocked
Hello, My account was blocked, because of low space. I've backed up my data and want to ask you to unlock my account: iivanishvili@cce.ge Thank you in advance
Spreadsheet disappeared after marked as favorite.
Hello Zoho, I just recently starting using a Zoho spreadsheet to keep track of some information. As I uploaded different files I wanted to make sure I could always find this spreadsheet so I marked it as a favorite. After that the spreadsheet dissapeared. I can't find it in any of my folders or the trash. Do you know what happened to it and how I can get it back? Thank you.
zoo mail and mac os sierra
Hi, i can't registered my zoho count mail on mail application. He said that he can't does any verification of the count ... What happen?
Cannot login via IMAP
Hi, I cannot login to my account via IMAP. I have enabled IMAP from settings and have no 2FA enabled. I have added my account to Thunderbird, but it complains of login failure.
The emails are not loading
Hi, I have this problem in a specific account. This user can´t see the eimails in her inbox. When you click a mail the preview never ends to load. Im sending a printscreen of the problem. I already tried to move to the newest version, errasing the cookies and history of the browser, even starting the sesion in another computer. It´s something in the specific account that produce the error. The account is julieta.dichenna@grupomultitech.com.ar
Outgoing Blocked
Hi there, Can you please unblock my outgoing email service. I am facing trouble to keep up my business. Regards, Vivek
Unable to send message;Reason:554 5.1.8 Sender Address Blocked.
Hello, My email has been blocked again. It is not a spam, I am sending legit emails that need to go out to our clients. I had to send a couple and it blocked me. Can you please fix this asap because i have people depending on my emails. My email is garnet.delsey@webtranslatorsint.com Thanks Garnet Delsey
Legitable mail or spam ??
I received a mail from accounts@post.com on july 16 which seems to be a spam, please look in ti the matter and let me know. mail attached below " Dated: July 15, 2017. This is to inform your email account service is currently out-dated and some of your incoming & outgoing messages status already showing pending in our server. Your service to send/receive E-messages could be suspended next 24 hours time if not verified. You are requested to quickly click below verify button to update/activate your
Returned Email message
Only getting this error message from one person I email. Is it his settings or mine? This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. j INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Please turn on SMTP Authentication in your mail client. sender-of-o51.zoho.com [135.84.80.216]:21117 is not permitted to relay through this server
Alignment issue on outlook
The email campaign which I am sending is having alignment issue on outlook. Previously i have never faced this problem. On mobile, ipad etc the email is centrally aligned, however on outlook its is coming on the left side, also there is 1 story which is coming under another story and again having issue with alignment.
Unusual activity detected from this IP. Please try again after some time
i cannot create any more users I come across the error message in Control Panel. Unusual activity detected from this IP. Please try again after some time
Some emails are not converted to tickets
Greetings. There are some emails inside our inbox that are not converted to tickets inside Zoho, specifically ones sent by noreply@zopim.com. All other emails are converted normally, either coming before or after mentioned ones.
super admin password
Hi, I forgot my super admin password for my email account. Could you help me reset it.jhing@branji.com Thanks
Dashboard says mx is not pointed at zoho, but it is!
I can send emails but I cant receive any emails. My admin acccount is at admin@chocowishes.in. Attached is a screenshot of mx entries.
Unable to create aliases.
Hi, I have just verified my domain and the next steps is to add users. However for every user that i go to create, it throws an error that it cannot create any more aliases (as shown in the image). Do help.
Problem: can't send email through Wordpress contact form
I'm using a virtual server with Ubuntu 16.04LTs and a website with NGINX/LEMP combination. The idea was that the site uses SMTP plugin to send user filled forms through ZoHo servers. The plugin works perfectly with Gmail and several other e-mail systems, such as Exim. I have successfully set up domain on ZoHo, verified it, SPF and DKIM. Those credentials and settings work perfectly OK from Outlook. When trying to send e-mail through ZoHo mail, it cannot authenticate user in order to send mail. I
[URGENT] Adding new user, send it to invitation list
Hello, I am migrating my business emails with atecaenergy[dot]com domain to zohomail, and this account (webmaster[at]atecaenergy[dot]com) is sent to the invitation list. I think this is because last year I accepted the invitation to an organization called "Red Productiva" by Fernando Gonzalez ( fernando[at]soyproductivo[dot]com[dot]ve ). You can help me solve this problem, it is urgent to migrate our business emails.
Recover password Super admin.
I do not remember the super administrator password anymore and I need to recover super administrator access to make the account changes that I need to make. I have already sent email requesting support and so far I have not been answered, please help me. Thank you.
Cannot send emails
Unable to send emails since yesterday from antonio.figueiredo[at]cosmedesk.com Message "550 5.4.6 Unusual sending activity detected. Please try after sometime." I have a lot of urgency to contact a customer so I asked for the problem to be resolved quickly. Thank you.
Tooltip persists and is super annoying
In the new Zoho Desk, when you reply to a ticket, I find that most of the time at some point when I am mousing around during my reply, or if I just bump my mouse, etc, and I mouse over the toolbar icons, I get the tooltip pop up, but depending on your exact mouse motions, you can end up with your mouse no longer anywhere near the toolbar, yet the last tooltip your mouse was over will stay popped up and it won't "timeout" or go away on it's own. So when you are typing your response, your cursor/text
Incoming email blocked
Hello there, About two days ago one of the accounts related to de domain "ventasbpo.com" was unable to receive emails, in the control panel it says "incoming mail disabled", also not able to remove this block. I have read about the terms of service, it says accounts get blocked for sending too much email messages, found on forums some people having accounts blocked for receiving too much email, which i find nonsense... but in both cases, the account in mention didn't violated both of these spific
Reason:554 5.1.8 Email Outgoing Blocked.
Please can you unblock my email address - jonny@brakecaliperrefurbs.co.uk - getting no reply from Emails. Thanks Jonny
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details Help-me!
553 Relaying disallowed
Hello, I am trying to set up my Zoho email service with Jira. It works fine for most things, but when I send an invite to someone, I get this error: Caused by: com.sun.mail.smtp.SMTPSendFailedException: 553 Relaying disallowed I put up a ticket on the Atlassian forums and the service there told me this was a Zoho related issue, and it seems that it is because it works fine with Gmail. Thank you for any help.
Get code 4819 when trying to update a contact and the email address is in a different case
Scenario: In Zoho the contact has email Xomeemail@test.com Send an update to https://crm.zoho.com/crm/private/json/Contacts/updateRecords {:body=>{:xmlData=> "<contacts> <row no=\"1\"> <FL val=\"Contactid\">REDACTED</FL> <FL val=\"Contact Owner\">REDACTED</FL> <FL val=\"First Name\">First</FL> <FL val=\"Last Name\">Last</FL> <FL val=\"Title\">Title</FL> <FL val=\"Account Name\">Account</FL> <FL val=\"Email\">xomeemail@test.com</FL> <FL val=\"Billing City\">city</FL>
553 Relaying disallowed - Please help.
Hi, I created some time ago the email: hello@explainervideos.tv It was connected to my hosting provider: GoDaddy and it was working just fine. Now I move the hosting to SiteGround and I'm using the same MX records. However when I send an email from another one to this email address I receive back the following message: Message not delivered There was a problem delivering your message to hello@explainervideos.tv. See the technical details below. The response was: 553 Relaying disallowed Final-Recipient:
MailBox Size Exceeds Limit
Good day, we have a problem with a account related to de domain "materialesruma.com.mx" was unable to receive emails, in the control panel it says "incoming mail disabled", also not able to remove this block. Can you please assist me with this issue? The email account blocked is ventas@materialesruma.com.mx Thanks in advance. Kind regards
Please delete my campaign account
can someone please delete my ZOHO Campaign account for admin@goldenyearsplus.com ? This account is using my email ddb@goldenyearsplus.com to sync to ZOHO CRM. This is not allowing me to sync to ZOHO CRM using my ddb@goldenyearsplus.com user. Thank You!
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