Email Signatures Deleted
Hello, All of our Webmail Email signatures configured have disappeared. What happened to them?? If I have to put them all them back in, I will be considering leaving Zoho as they took me over 5 hours to put 20 different email signatures across our company.
Customer gets UAC prompt when running join.exe after downloading from the join session web page
I have been evaluating zoho assist. I am very happy with the product, but there is a small issue which I hope can be resolved. So I invite someone to join a session for assistance. This customer visits the join session web page, enters the session ID and is directed to download the join.exe program. Customer is running Windows 10, logged in as an Admin User. When they run the downloaded join.exe program they get a UAC prompt. (Do you want to allow this app to make changes to your PC?... program name
NO Mail coming in
We are not receiving any emails today and I have had phone calls saying e-mails are bouncing back! Is a server down or what?
Problem with sending
Hi , today i have a massage : "Unable to send message;Reason:554 5.1.8 Sender Address Blocked" Please remove the block on our mail account. We are not able to send a single mail right now, can you please explain the reason for this ? The adress is: sale@tolstosum.com.ua Thank you !
Unabkle to send , errot 554.1.8
Hi, when i try to send a massage i got this massage : "Unable to send message;Reason:554 5.1.8 Sender Address Blocked" Can you please explain the reason for this ? The adress is: sale@tolstosum.com.ua Thank you !
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Hi there, I get this error message when trying to send an email: Unable to send message;Reason:554 5.1.8 Sender Address Blocked Could you please fix.
Inactive Account
Hello Support team of Zoho, Can you please explain me please why my accounts are inactive right now?and make it active again please, what is the deal?i cant work now because of this. miller@writingsolutions. bizfeidhelm@writingsolutions.biz Thank you. Waiting for yor answer ASAP. PS: i will start new topic again and again untill you will answer my question!
PAYMENT ISSUES. PLEASE HELP
We have recently had to up date our payment method for all of our Zoho subscriptions with our new credit card details, however I have not been able update payment for our monthly Campaigns subscription. I have tried emailing payment@zohocorp.com asking for help but have not got a response. I have also tried calling several times but have not been able to speak to anybody. Subsequently our account has been suspended for overdue charges with no notice. It is urgent that we now get our account up and
delete my account and domain
delete my account and domain chakrikahonda.in
Inactive Account
Hello Support team of Zoho, Can you please explain me please why my accounts are inactive right now?and make it active again please, what is the deal?i cant work now because of this. miller@writingsolutions. bizfeidhelm@writingsolutions.biz Thank you. Waiting for yor answer ASAP.
Account Blocked - Business Impacting Issue
Hi, One of the accounts in our organization has been blocked and the reason is simply mentioned as "unknown" in the Mail&Docs control panel. Could you please unblock it since we need to carry on day to day business communications through it. Also let me know why it was blocked. Don't think we exceeded 10 per day bounce or 250 mails a day outgoing limit. Email ID is: info(at)karpassa(dot)com I have also attached screenshot. Goes without saying how random and frustrating this is. Thanks.
User account blocked Daily Mail Bounce Count Exceeds Limit
Hello, Could you unblocked the account comercial5@solucionestubulares.com, by mistake the user send the same email to all address book. Thanks,
Follow up on blocked Email Account
Hi I would like to follow up on my blocked email account problem with reference no. [##12820815##]. I have given my reply or explanation to your employee Karthik. But I am yet to receive any feedback from your side. Please help to solve this ASAP. Thanks Regards, Wei
bug on scrollbar in "Reports"
Hello In the new version there is a real problem when you want to sroll down once in Reports trying to sroll down : it is not thick enough to grab it with the mouse pointer... thanks nono
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
I am getting this error when I try to send the mail . Please help as soon as possible. My Mail ID: akshaya@synctag.com
Daily Mail Bounce Count Exceeds Limit [ Bounce count=20 ]
Goodnight Please support your soon unblocking the user. Thank you very much.
How to access other Zoho services directly in the new UI
Dear Zoho Team, In the previous version of the mail UI there was a vertical bar with applications links, where we could add our own applications. All users used this feature and were happy. Now it's gone. And nobody knows how to access CRM, Support, Creator, Projects. There are NO links anywhere. You have an application list at the top left, where users can click and choose app. But there are two problems: 1. Too many apps. Actually, all apps are listed, while we use 3-4, for example. That confuses
add log time not working properly on firefox
Hi, before last update, with firefox I could do this: open a task go to the time log tab add as many log time as I wanted by clicking on the blue button 'add log time' After the update: - If I open the task with chrome, I can still add as many log as I want - If I open the task with firefox, I click on the blue button but nothing happens. Can you replicate it?
Accounts
In my accounts im trying to attach documents is not doing anything. Please help
Search Feature No Longer Working
The search feature is no longer working. I type in a name or company and it's not bringing anything up at all - even though I know the lead/contact/potential is there! Please help.
Saving new Potentials
I cannot save new potentials in either the old or new versions today. I get a "loading" screen once I try to save in the old version that never moves on. In the new version, it just will not move past the save screen on the new potential.
iOS app update v4.0 issues
After updating to v4.0 there are a couple of issues that are mostly just annoying and one that breaks the app completely. Project list sorting does not stick. If I set project list to sort from the Project screen then go into add a new time entry the projects are not sorted when I go back to Projects screen. Also if I close app completely it loses the sorting preference. Related to the above, when I Tap to Select project in Add Time Entry screen, the project list is neither sorted, filtered nor shows
File Should not contain more than 29 rows.
I have a paid account with Zoho. I have been uploading on average 200 rows a day for months. I always use a .CSV file, I delete all empty cells and yesterday I emptied the recycling bin. I was on the phone for over an hour with no joy. I have emailed the file to support[at]zohocrm[dot]com. PLEASE SOME ONE HELP!!!!!!! Allowed Storage Space : 16896.00 MB Total Used Space : 3.86 MB Documents : 0 Bytes Total Free Space : 16892.14 MB
cannot forward emails to Gmail
Hi ! Why am I unable to forward my emails to Gmail ? mm@marcelmordezki.com is an email account hosted at Zoho email, and I always get the error below. Thanks ! Antonio ---------- Forwarded message ---------- From: <mailer-daemon@mail.zoho.com> Date: 2016-09-14 11:29 GMT-03:00 Subject: Mail Forward Failure To: mm@marcelmordezki.com The following message could not be forwarded to mmordezki2015@gmail.com for mm@marcelmordezki.com Technical details of the failure: 4.7.0 [74.201.154.111 15]
When I import records the opportunities doesn´t have contacts associated
We are migrating from other CRM more than 20,000 opportunities with contacts associated in our legacy system. But when we are trying to create a link between contacts and opportunities (we have the link in the CSV file) the field contact ID in zoho is null.
Reverse DNS not
Dear people of Zoho: How can I fix this warning in our email configuration ? Test Result SMTP Banner Check Reverse DNS does not match SMTP Banner SOURCE: http://mxtoolbox.com/SuperTool.aspx?action=mx%3amarcelmordezki.com&run=toolpage# Thanks ! Antonio
Mail deleted, inbox empty! Need support ASAP
I am having a major issue right now. My inbox mail has been emptied at some point without me doing anything. It is not just my mail client, I am looking at the web interface, and all inbox email is gone! I don't see any possibility that I could inadvertently delete it. I checked my mail few hours earlier - everything was fine. I am checking it now - it is gone. Another issue, my trash email folder goes only 1 week in the past. Why the hell is that? I haven't emptied my trash folder, why can't I
cant receive emails but can send emails?
i can send emails but cant recieve i set up all the mx correctly i verify my website done everything it told me to. hope someone can check something for me..
Incoming mail Problem - Outgoing working well
Dear Sir My domain Id exgratiaa.com. My Domain & Hosting server is in Godaddy.com. My Outgoing mails are working well. but incoming mail is not come. If i send a mail to ramesh@exgratiaa.com from ramesh@ebindra.com, automaticall mail's are return. kindly see this error. Mail Delivery Subsystem <mailer-daemon@googlemail.com> 5:29 PM (0 minutes ago) to me Delivery to the following recipient failed permanently: ramesh@exgratiaa.com Technical details of permanent failure: Google tried to deliver
We have many emails does not sent, for unknown reasons
Hello, We have many emails does not sent, and the status is unknow, could you verify what's the problem. Thanks,
Social tab no longer showing "Unknown" column
My "unknown" column has disappeared! There is just a blank space where it used to be.
incoming and outgoing disabled
Hi there, Recently one of our accounts was disabled due to extensive usage (it reached the 5gb storage limit). By the time we realized it was already locked. We deleted a few messages and managed to go down to 4.2 gb but the problem still persists. Pls let us know if there is a way to reenable the account.
Google tried to deliver your message, but it was rejected by the relay smtp.zoho.com [165.254.168.48].
Hello Mail unable to send while using gmail. Seems their is a spam or bulk mail issue and Zoho stopped forwarding. I send 5- 10 emails a day so I'm wondering if their is another issue. Thanks Greg The following message could not be forwarded to greggcappello@gmail.com for info@gregcappello.com Technical details of the failure: 4.7.0 [74.201.154.111 15] Our system has detected an unusual rate of 4.7.0 unsolicited mail originating from your IP address. To protect our
Incoming Email blocked
Please let me know the reason for blocking 'karl@karlmecklenburg.com' - there is no reason given, and we need to have this email unblocked right away.
Forwarding to gmail resulting in mailer daemon messages from zoho
I have zoho mail setup to forward all my incoming messages to gmail. This has worked fine until today. Now they are all arriving as mailer-daemon messages. Is this just happening to me? It seems like Gmail is not happy with Zoho's IP address for some reason and perhaps somebody is abusing this. Is this problem being investigated? ---------- Forwarded message ---------- From: <mailer-daemon@mail.zoho.com> Date: Tue, Sep 13, 2016 at 12:07 PM Subject: Mail Forward Failure To: The following message could
Mail forwarding issues
Help! Mail forwarding is not working on my account; 2nd time in the last month or so. your forums indicate that a recent upgrade is to blame and that we need to whitelist some IP addresses. I am forwarding to a hotmail account and cannot whitelist an IP. Per Microsoft, you need to at https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=636038961654217075&wa=wsignin1.0. Please let me know when this can be done. Or if there
Contact us form in Sites
For some reason the standard "Contact Us" form in my site's contact page no longer shows (I think this happened overnight). I have tried deleting the page and recreating the form, but it is still not showing... It should be on this page... http://www.sirelark.com/contact.html What do I have to do to fix it? Thanks.
Trouble with page URLs redirecting to wrong pages
My website URL (www.website.com) is automatically forwarding to my blog page (www.website.com/blogs). If I delete the blog page, then my URL lands on a 404 Page Not Found. Likewise, the first page in my menu (www.website.com/somethingelse) is automatically redirecting to my blog page (www.website.com/blogs). In edit mode, everything looks correct and all URLs are in the right place, but once I hit publish and check the site, the redirects happen. The "Manage Pages" feature is no help, as the page
New domain purchased on Zoho not displaying
Hi Guys, I purchased a domain today on zoho (the310i.com). However, when I publish a test site, I get the following message - "The www.the310i.com page isn’t working www.the310i.com redirected you too many times." I have tried clearing the cookies and cache memory, as well as tried from incognito windows and other browsers but I cannot access the published site. Please tell me what I am doing wrong? (I have no background in coding, internet hosting etc) Thanks, Upasana
Please help me to unpublish my domain from my deleted accounted
Hello Zoho Team, To re-organize the email addresses I deleted old email accounts but I missed to notice that it will delete the created sites associated with the email address. As missed to unpublish my domain (www.abetterlifehomecareservices.com.au) I am not able to publish my newly created site under this name. I own the domain abetterlifehomecareservices.com.au. Please help me to unpublish the domain from my old site. Thanks, Vidya
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