I have been evaluating zoho assist. I am very happy with the product, but there is a small issue which I hope can be resolved.

So I invite someone to join a session for assistance. This customer visits the join session web page, enters the session ID and is directed to download the join.exe program.

Customer is running Windows 10, logged in as an Admin User. When they run the downloaded join.exe program they get a UAC prompt. (Do you want to allow this app to make changes to your PC?... program name join.exe...). Now, I discovered that they can answer No to the prompt, the join.exe program still runs and the session is joined without problems. The UAC setting on the computer is the default "Notify me only when applications try to make changes to my computer)".

If the customer is logged in as a Standard User, no UAC prompt is triggered and join.exe runs normally.

The join.exe program apparently does not require elevation to work properly, however it is triggering a UAC prompt when run as an admin user, which is something the customer can be concerned about.

I hope that the cause of this unnecessary UAC prompt can be removed, to make the support experience smoother for the customer.