Attachment Upload does not set modified or access time
Bug: Uploading a new attachment to a Lead should set the Lead's "Modified" time to the upload time; currently all time fields are unaffected. Explanation: When a new attachment is added to a Lead, neither the "Modified" nor "Last Accessed" times are touched, so there is no way to get a list of Leads with new attachments short of checking every single Lead with an individual API call. This is particularly problematic in light of the inability of non-admin accounts to see API Usage data
Urgent ! Database problem: Error code: 3502:2671845
No jobs, no candidates, no clients ! Please fix it asap !
E-mail deletion/changes/labels etc do not get synced cross-platform
Hi, Whenever I delete an e-mail either through my mobile app or other device (lets say my laptop) it does not get reflected on the browser that was already open. For example; on my pc the mail would still be there EVEN after I click refresh in the mail application or switch from calendar back to email. The only way I can get a good reflection of the actual status of the inbox is by closing the tab on my calendar and then reopening a tab with zoho. The same applies to application of labels / flags
Venezuela Timezone
Hi. I'm located at Caracas, Venezuela, and I've noticed that the time zone that says Americas/Caracas GTM -4:00 when actually is GTM -4:30. Can you fix it?
imap invalid credentials (failure)
Hello. I'm receiving an imap invalid credentials (failure) error when attempting to send or retrieve mail. I'm able to login without problem using webmail using the same username and password.
custom forms not appearing
Hi, Im been working with zoho for 6 months, already customize forms for my business and working great until yesterday, new forms for new contact or prospect appear as Im a new user for zoho, only mandatory fields, I check audit log and everything is there, fields added are there too, but also when Im going to contacts and want to edit usually appears all fields and layouts already made, now appears only the mandatory as origin. I sent this issue to zoho support but not receiving response yet, can
PDF
When I export to PDF a quote or other things (invoices, …) that has more than 1 page length, the PDF generator does not work properly…..what I should do to see the headers in ALL the pages??....I cannot see the header (logo, …) in the 2nd page!!
Getting intermittent "Invalid Credentials (Failure)" message from IMAP server
I've been receiving intermittent IMAP login credential failures using Outlook 2007 and Mail on the IPhone. Doing a refresh and/or terminating the client and restarting allows things to work for awhile but then the login failure appears again. Anyone else experiencing this problem? Started at around 12:30PM NY time.
Not able to recieve emails
updated my mx records but still can't seem to recieve emails website url is victorious-rs.com and im using go daddy for domain
Getting intermittent "Invalid Credentials (Failure)" message from IMAP server
HELP!!! errors on discountonlinefitness.com onsitefitnessservice.com discountonlinefitness.com using outlook and em client!! Please fix your server!
Recover Deleted Email
Hi Support I'm lost the emails in my inbox for the last week Can you please assist to recover Thanks Nilesh
Lookup Columns not behaving properly on Joins and / or Query Tables
I am using the Report Client. exportDataUsingSQL method call. The SQL I am using is joining a few tables, one of the columns involved in the JOIN clause is a Lookup Column. This JOIN is now failing on that column. It is a relatively simple join Select .... From Table A a JOIN Table B b on a.col1 = b.col2 In this case, b.col2 is actually a lookup column, but I am getting an error stating that "col2" is an invalid Column. Using the create query table feature, I try "Select * from B" ...and
Inaccurate SalesIQ Visitor Tracking?
Just got an email; Alert! Zoho SalesIQ Visitor Tracking Limit Exceeded. Believe me, I would love to have over 100k visitors, but it simply isn't correct. I have google analytics installed on the web property and it reads 33,000 visitors for the same month. With Google Analytics as an industry standard and independent 3rd party, I am inclined to believe it is more accurate. To add injury to insult, SalesIQ no longer supports visitor tracking for the rest of the month... Has anyone else seen inaccuracy
Screen viewing problem in Case Information section
Within the last week or so, my screen suddenly changed, such that the Case Information section is all the way to the right...sometimes completely off the screen and sometimes half-way off. I have to grab the tool bar and shift the entire screen to view the data. Nothing else on the Case page seems to be affected. Can this be fixed? Also, as a side note...really dislike the "Add a note" verbiage that started appearing about a week or two ago in the Case notes section...and which you have to delete
Bug on internet explorer
Hello, I have started the integration of zoho SalesIQ on Monday but it looks we are experiencing some troubles. A part of our javascript scripts seems to crash. After a little research. We are having problems on all versions off internet explorer from at least v6 to 9. Internet explorer 11 seems to work fine, firefox and chrome are, as expected, imperturbable. See attachment for details. What can I do ? At this moment, I had no choice but to delete zoho salesIQ from my website.
New chat group participants stuck as 'pending'
I have invited two new Zoho-registered users into a Chat group. They show up on the 'pending' list but tell me they have heard nothing from Zoho that would enable them to accept and participate in the group. Can you give me some guidance please?
What on earth is going on with email notifications!?
Hello, One of our users is receiving email notifications everytime someone posts a new thread here or one is updated? I'm not even receiving updates on the threads I posted it's driving him nuts. I've had to disable his Zoho account until this is sorted. It's a brand new user created yesterday. Please advise ASAP. Neil
Lost access to my candidates and job openings database!
Hi, I cannot access my candidates or job openings on Zoho Recruit. It was working fine yesterday morning and all of a sudden I lost access to these areas whilst using the candidate function. I cannot get access to my database back again. Please could you provide some help?
problème urgent
Bonjour ça fait trois que je vous écrit aujourd'hui, je n'arrive pas a faire de recherche dans ma base de donnée pour des poste à pourvoir ou pour des candidats! SVP me répondre je ne peux pas travailler depuis ce matin. Merci de votre compréhension Claude Harvey
My emails do not go through... and i do not know about it EVER
you can have an email bounce due to lots of reasons, incorrect emails provided, typed, taken down.. these are our life blood but we never know until it is too late, that our perfect response, best information, has gone into the ether please tell me you have a solution or are about to have a solution?? thanks
My first post is missing
I posted a question 30 hours ago and it still hasn't showed up. It said Awaiting Moderation or something like that. What does that mean?
I have not heard back...please help immediately
I have opened two tickets via email and have heard nothing back please help immediately Zoho CRM Using Zoho CRM dslavin Notes disappeared from the system due to your Zoho updates and I have still not heard a response in Zoho CRM • Using Zoho CRM • 6 days ago Notes have disappeared from the system due to your Zoho updates and I have still not heard a response. Please help as this is crazy and surely you cannot run a business this way. I have spent over an hour on the phone with you and emailed
Can not send emails and also the multi toolbar extension is not working! URGENT please help.
Hello, I need some assistance as I am unable to send emails from my home office. It works on my phone or tablet but just not on my laptop, it simply freezes in a state of "sending email" without actually going any further. I can receive emails ok. On top of that my multi toolbar extension for use while writing emails does not work at all not even here while writing. Any advice or assistance will be greatly appreciated. I've tried disabling firewall, could it possibly be a virus? Kind regards, Mark
All my closed activities have disappeared from the accounts
All my closed activities history have disappeared from the accounts on which they were posted
Can not delete my domain
Here is the situation: I want to close my domain as the first step to close my account in zoho; I went to the "control panel" -> "domain" -> click my domain name -> "details", but i cant find the "delete domain" option; Based on the above, i am now stuck in the first step of deleting an account. Please delete my domain (tcm-cargo.com) from your end, so i can move on to the next step in deleting my zoho account. Regards, Pieter
Problems w/ Zoho Resume Chrome Extension
Hi there, I recently found and installed the Chrome extension to parse resumes. At first it connected fine and I imported 4-5 resumes without an issue, associating some to jobs as well. Then all of a sudden it stopped working. I've tried reloading the page as specified. I also closed and reopened the browser as a second step. Then even rebooted after logging out of zoho, and back in. None of these fixed my issue. I've also uninstalled the extension, then reinstalled it, and now it won't even connect
copy candidates from one job to another
I am unable to copy candidates from one job to another. We already have a list of candidates we would like to attach them al to new job. Instead of adding them one by one. Can you please suggest how can we do this?
MY SMS Templates do not show up??
My SMS Templates do not work? I have a clickatell account as my preferred SMS vendor and all of the configurations work properly.
No Incoming mail as well as not able to migrate mails
Outgoing mails are working fine. But the replies to same mail is not reaching. I followed allowed steps of migration. Then after when I click on start it says "Add accounts before starting migration" I have already two accounts same as those in previous server. Then what is the issue here? Please reply asap
Problem with opening attached files
I wanted to report a problem that has started a couple of weeks ago and hast been solved I use CRM in in language setup-Hebrew lately when I attach files to records I cannot open them unless I change the language setup to Hebrew. In the past such bugs were solved quickly but now the problem has been unsolved for weeks. Gilad
Parsing from a document (Resume)
I am having issues with Parsing from a resume. Please HELP!!! I have previously done this procedure successfully and now there seems to be a problem. When I import candidate from a document ... the application is blank and I must manually enter all candidate info.
alternate email change verification
I am trying to setup an alternate "from" email address in Recruit. I have had the verification email sent several times, but I am not receiving it. I have checked spam folder as well.
Multiple email address per candidate file.
Hi there, Is there ANY way to associate more than one email address with a candidate? There are a number of candidates who use more than one email address, and it's hard to manage communications and records when there are two candidate files. Let me know, -Chris
Forwards..?
Hi, In Campaigns where the campaign statistics are shown, there are seven headers:- Recipients, Opened, Unopened, Clicked, Unsubscribed, Marked Spam and Forwards. I am curious about Forwards. Is it supposed to show when an email has been forwarded? It never shows anything. I have one customer I know always forwards my emails, but nothing appears here. Ever. Recipients 4239 Opened 227 Unopened 3992 Clicked 22 Unsubscribed 7 Marked spam 0 Forwards
Error: You are not allowed to access this application
Shared users with Zoho accounts cannot access my application (forms/views). Only the admin account can access applications. Users show up under Account Settings - Manage Users. Accounts are active, and set as users. (Setting to Developer had no affect) Under Edit This Application - Share Tab - Users have All Forms and Views. Green checks on all forms/views when clicked. Under Edit This Application - Views Tab - xxxxx View - Actions/Set Permissions - users have Add/Edit rights. Applications and Forms/Views
Not receiving notifcation emails
Hi there I run a website called Wobb.my, and whenever the site tries to notify me of people who want to contact me, I do not receive this notification. I changed to notification emails to be directed to my gmail account, and it works perfectly. Please help, thanks. Derek
Astromenda Trojan Sites
WARNING: Zoho Mgmt & Users need to be aware that there is a web site appearing to look like a Zoho support site and offering "Zoho icon" and graphics. The site will ask to download Zoho icon/graphic, then you get MALWARE and it inserts trojan code to permanently send you to "Astromenda", a notorious malware disseminator and pop up thing. You will lose access and full use of the internet. More malware then gets in, in a matter of minutes and takes over Explorer, Google and effects Zoho with pop
Unable to add event in Other Calendar
For some reason I'm unable to add an event on my 'Other Calendar'. Even when I only have that calendar ticked for viewing the calendar dropdown for both Add and Edit only shows my default calendar (attached is a screenshot). Is there any setting I need to change to enable this?
WordPress bug
I installed IQ plugin for WordPress and followed instructions but it broke my homepage slider (removed it completely) ....Was too afraid it might break something else on the site so I deactivated it. Upon installation it also said there was 6 lines of unexpected code with the new installed app and if it broke anything to deactivate the plugin.
Unable to send email from CRM
I am unable to send emails and here is the message that I am getting everytime I try to send one Error while processing the request! Unable to send message;Reason:530 5.7.0 Must issue a STARTTLS command first. a12sm9050704pdm.64 - gsmtp Help!
Next Page