Zoho Desk and SLA management for response time
Hi guys, How can I manage the SLA on the response time instead of the ticket closing date? I'd like to turn off the SLA timer whenever an agent respond. Is this possible out fo the box or even by using a workflow or API?
Can we modify the ticket number format?
Can the ticket number format be changed? Instead of telling a customer their ticket number is a number, like 202 or 305, we would like a naming convention unique to our company. Can a header be added to IDN-HD-? So it would generate: IDN-HD-101 IDN-HD-102
java.lang.Object@a078c1d
Hello, when using "info data" I see "java.lang.Object@20b10fb4" Code: date = zoho.mail.getMessage(1582290304212170002); info date; where 1582290304212170002 is the id of a message in zoho mail
Where is the template for "Thank you for signing up"
I can see in the cutomer portal there are templates for Login Page Signup Page Reset Password Page However I am looking for the screen that displays when someone has hit the "Sign Up" button. On my system it looks like this : I would like to change the
Client Script: Catch Newly Added Subform Items onSave
Hi. I'm having problems with client script and sales orders ordered items subform. I need to check each product for a specific flag, and I would like to do it when user save a new order or after modifying an exisitng one. I can't get newer added items:
Exclude weekends from task dates
How can you exclude weekends from task dates? So that, for example, a 10 day task is allocated only to weekdays, and the gantt chart shows weekends blank.
workflow update field - How can I update a field by embedding another field's data?
hey i did a workflow to update field for exemple if module X created then update field X with Y(field in the same module) how i can put the the field Y in the update field worflow? with @/# maybe?
How do I use "Group" as a criteria in a View or Report?
I want to be shown fields from records where the owners of those records are users in a particular Group, but I can't find a way to use Group as a criteria in Views or Reports. How do I do this? For example, we have a team of salespeople known as Team Green and another known as Team Blue. I have created Groups in Zoho for Team Green and Team Blue that have each of the appropriate Zoho users as members of their respective team(s). I now want to pull a report that shows me x, y and z where the records
Generate Access and Refresh Tokens api required params
Hi, I am using Generate Access and Refresh Tokens api i need to know about some param. Can you please tell from where can i get grant_type, code ? Please have a look on screenshot https://prnt.sc/Ht4MorssmNPR/ Kindly help me. Regards
Make Zoho Sign Pricing More Scalable
Hello, As a Zoho One subscriber, we love how Zoho WorkDrive grants us more storage as our licensed users increase. It makes sense that we're paying for another user license and therefore we receive more storage. As we are preparing to move over to Zoho
Feature to hide records
I want to hide specific records from a module. So I want to hide some companies instead of deleting them. But they should not be visible at all, only somewhere in the background. At the moment, this is not possible. I don't want to create a view of something.
Minimum period for a plan
I submitted this as a request, but I think its actually a question: how can I set a plan so that is is billed monthly, but has a minimum term of 3 months, i.e. cannot be cancelled by the subscriber within the first 3 months, after that it moves to monthly
telephony integration for any self hosted pbx solutions?
Is there a cti telephony integration for any self hosted pbx solutions? I currently use freepbx, but in the future may consider looking at a multitenant solution such as 2600hz kazoo, fusionpbx, etc. I know that asterisk (and thus freepbx) used to be
Zoho sheets into a tab in teams?
Hi I was wondering if anyone knew a way I could display a zoho sheet into a tab in microsoft teams?
geplanter Anruf (offene Aktivität) einen anderen Benutzer und neues Datum zuordnen
Das nervt so ungemein.... Wann wird es Phase II und Phase III der neuen Aktivitäten geben? In meiner ToDo-LIste befinden sich viele geplante Anrufe. Jetzt soll einer dieser geplanten Anruf von einem anderen Benutzer durchgeführt und zwar nächste Woche
Hide specific records
Hi. Is it possible to hide specific records from a module? So I want to hide some companies instead of deleting them. But they should not be visible at all, only somewhere in the background
Pulling shipping address to writer by specifying estimate no or any other customer tag
Is it possible to pull get the customer shipping address to writer by simply giving some nick name associated with customer details or estimate number?
Undelivered Mail Returned to Sender
I got the below errors after sending mails to clients. Please let me know the reasons behind that. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This
Zoho CRM Deluge - Converting Date/Time field to format "5:30 PM" with original timezone
EDIT: This is resolved. The solution is the following: Appointment_Date_Time="2023-02-23T10:30:00-08:00" Appointment_Date_Time.toTime("yyyy-MM-dd'T'HH:mm:ss").toString("HH:mm a", "PST"); ------------- Hello! I'm trying to turn a Date/Time field (i.e.
Regarding the phenomenon that Web notifications to Teams cannot be sent
Thanks for your help. How can I post to any channel in Teams using Web Notifications in ZohoCRM workflow? I have tried the following steps but the workflow is not working with the error "Invalid Request". 1. Set up an Incoming Webhook in Teams Set up
Clearing/removing values from subform in Zoho CRM
Hello, I am using a function that copies/clones an existing invoice and sets a few new parameter. I did this and it works perfectly. I.e.: invinfo.remove("Payment_History"); invinfo.remove("Created_By"); invinfo.remove("Modified_By"); invinfo.remove("Modified_Time");
User unknown
Hello Zoho, I tried sending a mail to my Zoho account and the mail bounced back with an "address not found". I am pretty sure i have configured all right. Please help. Please find attached image of email Thanks
Lookup ID field reverts to Zoho ID
I'm having trouble selecting a lookup field link other than the .ID when linking forms. When creating the relationship in form-builder, I am presented with a choice for which field will be the link. In the past, I would select my own ID field (e.g Program.Program_ID) instead of the Zoho ID field (e.g. Program.ID). On these older forms, this definition show as I created it in the workflow->Form Definitions as well. ( values = Program.Program_ID ) Recently, I tried to create another form with a lookup
Not able to login in ZOHO Payroll
Each time it says the access has been disabled.
How to make single column contents fill the whole field?
I would like my task description field to be full-width. I have looked all over Zoho and only find old complaints about the single-column field not being displayed correctly. I'm assuming there has been an update since most of those threads are over 10
Why i am getting "Sending failed;Reason:554 5.1.8 Sender Address Blocked" error
I gave proper configuration values but i am unable to send emails. Previously i am able to send emails from my application. Now I am getting bellow error SERVER -> CLIENT: 554 5.1.8 Sender Address Blocked
SMTP ERROR: Password command failed: 554 5.1.8 Sender Address Blocked
SMTP Error: Could not authenticate. Please let me know the issue.
Can't add a domain
My domain is www.questiny.ga and I can't add it.
Unexpected Server Error Sorry! Due to an unknown error that occurred in our server, the page cannot be opened now. Please try again later.
After Sucessful ste-up of my New Business email. I just keep recieving this message eachtime i want to log in into my New Email users. ( info@cfg-ltd.com) (" Unexpected Server Error Sorry! Due to an unknown error that occurred in our server,
Cannot delete user.
I have a user in my admin console, brad@myribshack.com that I am trying to delete, but I keep getting the error "O112:Oops! Something went wrong. Try again later." I have looked through the admin console to try and see if the account is referenced anywhere
Campaigns don't show specific topics
Hi there, in my zoho campaigns I have multiple topics which should be accessible to the user as well two topics which should not be seen by user. How do I hide those Topics for every usual user?
Introducing 15 new Zoho Sheet functions
Zoho Sheet supports more than 350 predefined functions across a wide range of categories, like Text, Financial, and Spreadsheet. We released the LAMBDA function in 2021. Now, we are adding more LAMBDA functions, along with some highly convenient text
Copying Ticket Layouts to Different Departments / Help Centers
Does anyone have any suggestions or work arounds to this lack of functionality? I have several help centers and departments. I have a layout that I want to have in multiple departments, but when I clone it, it only gives me the option to keep it in same
RSS feed remove
Hi, is there any way you can delete the RSS feed element from the blog?
Allowing other users to edit Smart Links that others created (Zoho Marketing Automation)
I am a Zoho One Subscriber. We use some features of "Zoho Marketing Automation" in our work. I have a team of four including two business owners (myself and my wife), and two employees. I need to be able to allow other users to "edit smart links" others
Api error
Hi, I am using Generate Access and Refresh Tokens api on postmen. I have client_id, client_secret,, redirect_uri and all required parameters but i am getting error : { "error": "invalid_client" } please have a look on screenshot https://prnt.sc/ee-gBWgVZ9iS
IMAP: unable to select "Store sent messages on the server."
I added my email account to zoho crm. I selected "Store sent messages on the server." when i set up my account and it deselected itself. I tried to edit my email settings and tried to select it, and after clicking update it just hangs forever and does
Need to Filter Report on Multi Select Field via URL
Hello all, I am trying to filter and embed a HTML Creator report in a Page and filter based on the selections in a multi select picklist. Here is what I am trying to accomplish but I cannot seem to get the syntax right for the "OR" portion of the URL.
Task duration in hours with start date and end date
Hi, Each of our tasks have a number of hours that the employee has to respect. But most of the tasks needs more days than what the system calculates. Is there a way to override the dates? Let's say our project manager sends a design to be approved by the client. We create a task for 15 minutes but we give 3 days for the client to get back to us so the task should be 3 days with a duration of 15 minutes. Another scenario is if I have a task of 40 hours for a programmer and I want to give her/him
Lookup on Dropdown presents ID Number not String Value
I know this has been addressed in at least these two posts: https://help.zoho.com/portal/en/community/topic/how-to-get-result-string-from-lookup https://help.zoho.com/portal/en/community/topic/formula-field-displaying-long-id-instead-of-string-value ... but the offered answers don't seem to address/remedy my situation. I have two forms: Agents and Agency. Agents has a dropdown that lets you select available Agencies. Using the following code in the Agents form under Field Actions>Agency>On User Input,
Organizing Zoho for our touroperator company
Hello everyone! I am looking into using Zoho One for our touroperator company based in the Netherlands. For the last week I have been trying to set it up but it doesn't work the way I want it to be so hopefully you can help me further. What I would
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