Mobile Experiences 

Portal access restriction settings in mobile app  

Administrators can restrict portal access to specific profiles. This feature ensures consistent data visibility and access control across both web and mobile platforms. For example, an administrator can restrict access to certain portals for junior agents while granting full access to senior agents. Businesses can maintain data security and ensure that only authorized users view or interact with sensitive information, regardless of whether they are using a desktop or mobile device.

Help document and availability

Portal access restriction settings in mobile app | All editions

Expanded language support: Kazakh and Icelandic

The Mobile apps (both Desk and Radar apps) have been updated to include support for two new languages: Kazakh and Icelandic. This expansion enables users from Kazakhstan and Iceland to interact with the mobile apps in their native languages, enhancing accessibility and improving user experience. With this addition, businesses can better serve diverse customer bases and provide localized support to foster engagement and satisfaction across different regions.

Help document and availability

Multi-language support in Radar app, Multi-language support in Desk app | All editions

Expanded the marketplace extensions to encompass additional locations in mobile

The marketplace extensions cover additional locations on mobile, including the module navigation bar, ticket form, and more options in threads.

Help document and availability

Marketplace extensions in android and iOS | All editions

Encrypt files in the android app for enhanced security

The Zoho Desk Android app includes file encryption to keep attachments secure. When a file is uploaded, it is automatically encrypted to protect sensitive information. This encryption remains effective whether the file is stored to ensure the data is safeguarded from unauthorized access throughout its entire lifecycle.

Availability

All editions

Radar  

Introducing the community dashboard in Radar: Enhance engagement and monitor metrics

The community dashboard in Radar is a tool designed to keep user communities vibrant and active. It offers a user-friendly, graphical interface that allows administrators to monitor engagement metrics across the entire community or for specific categories, such as questions, ideas, or problems. By tracking these metrics, the dashboard helps ensure that the community remains engaged and dynamic to foster better interaction, gather valuable feedback, and enhance overall customer support.

Help document and availability

Community dashboard in Radar | All editions

Improve the security of the Radar app with features like app lock, push notifications, text copy restrictions, and screen recording prevention. These enhancements safeguard users' data and maintain privacy.

Availability

All editions

Customize the agent cards in Radar

The Agent Details page in the Radar app provides a comprehensive overview of an agent’s ticket count. It features several sections or cards that offer easy access to critical details, performance metrics, and other pertinent data. Users can customize the agent cards in the agent detail page to display the most relevant information for their needs.

Availability

All editions

That's a wrap!

Upcoming webinars

We are planning to schedule webinars for all these release features soon. The upcoming webinars that you can register for are:

• What's new in Zoho Desk: August 2024 release overview on September 17, 2024 at 3:30 PM IST - Register
• What's new in Zoho Desk: August 2024 release overview on September 17, 2024 at 10:30 PM IST - Register
  
  

We are excited to announce that all these new features are live and available to users across all data centers. We encourage you to explore these enhancements and see how they can streamline your workflows, improve efficiency, and elevate your overall customer support experience with Zoho Desk.

Your feedback is invaluable to us, so please don't hesitate to share your thoughts and experiences. For any further inquiries or support, feel free to reach out to us at support@zohodesk.com

Thanks for your continued support, and have a great day!

Regards,

Varsha P

Zoho Desk - User Education