Can I customize the Quote Number in the Quote Module?
Is the quote number randomized or is it possible to start the number at a number that would match our internal system?
Lead Scoring should integrate subforms data
For instance, we will add subforms in the lead module from the account module. This lead might be attached to this account > grab info from the account on the lead section. In my lead scoring, it's very important for us to add more points if the account
Too many contacts appear in Account view
When I select an account, the contacts appear at top of the view. For accounts with many contacts, only a subset appears. How does zoho determine which contacts to present in this space? Zoho doesn't appear to distinguish between active and inactive contacts when selecting. Can I control which contacts are presented at the top? I have a full list of contacts further down the view but only want my primary active contacts at the top.
postUrl returns {"responseText":"internal exception","responseCode":"-1"}
Hello, I am attempting to send a post request from a custom button on the CRM UI to a third party server. The response I get is: {"responseText":"internal exception","responseCode":"-1"}. Please help me make sense of this message so I could understand why the request is failing. Please note that the same request works fine in CURL, as well as on the Chrome ARM extension. Moreover, the server logs do not show any indication that the request would have arrived at all, so it seems that the problem
Conditional layouts depending on user Profile
Hi! I want to conditionally assign a layout and the showed information depending on the user profile. Is there a way to achieve this? Thanks in advance for your comments!
Complete Account Backup AND Download
Hello. I have monthly backups scheduled, but now trying to download a Complete backup file and there are no links and no obvious places where this can be performed. When I receive monthly email with a link and I go to this area, I see attached, but No ability to download anywhere to be seen. What am I doing wrong? Thank you.
change of view
i have a lookup, and i want to control which fields appears on the pop up window to select the values, and the pop up where i want to add a new value. How can I control these views? I understand it's about layout...but how do I assign which layout will be in each window? (Main form, the pop-up... and so on). Thanks
Zoho CRM LEADS Conversion order
Hi, i have a use case where i want to perform below actions( in mentioned particular order only) when i click on Convert Lead 1. Create Account --> webhook related to create account rule is triggered 2. Create Contact --> webhook related to create contact is triggered What is happening currently is contact webhook is triggered first and then account webhook is created. I want these triggers to be executed in other way around. Is this possible to configure priorities of triggers or when convert
CRM not picking up LinkedIn when connecting social channels
Why does it pick up our Twitter and Facebook, but not LinkedIn Business Page? Is it an API issue with LinkedIn and Zoho???? They are linked within Zoho Social.
Custom function
Good afternoon I would like to perform a custom function to create tasks to leads as long as the value of a field called "Authorization number" is different. An example of this is: 1. I create a record in the leads module by importing a csv file and create a task that is associated with the value of the field "Authorization number", what I need is that if I re-import the csv file I will not create a task new if the record has the same value in the field "Authorization number" is this possible? If
Bring Sent Emails over from Prospects to Leads
Is there a provision for moving emails sent to Prospects that have now become Leads over to these Leads?
Standard deal name
Hello I would like to give each deal during creation a standard identification let's say "deal reference", that looks the following: {Text}{YY}-#### Text - is just a standard text let say ABC {YY} - last two digits of the current year, so 2019 - 19, 2020 - 20, etc. #### - four digit autonumber Thanks for the help
Include Calls and Events Next Actions on Deals
Currently, open Tasks show under the heading "Next Actions" on the grey header for a Deal. I have clients that use both the Call and Event activities as much as they do Tasks and would like to see all three there if at all possible. Given they are all "Activities" and we are able to see all three in Views, this seems like a good idea, both for consistency and user experience.
One way to change background color in Zoho CRM
I too was frustrated by the inability to change the background color (requested feature for quite a few years). I found a plug-in (firefox for me) to allow by-site color changes to foregrounds and backgrounds. I think it works via on-the-fly CSS alterations. Seems to work! https://addons.mozilla.org/en-US/firefox/addon/color-that-site/ Dave
Problem to insert leads at zoho crm using api OAuth 2.0
On our website we collect data from a form to insert lead in CRM Zoho using OAuth 2. 0. To get the 'code = {grant_token}' from step 1 of https://www.zoho.com/crm/help/api/v2/#authorization-request and redirect me step 2 to accept app. How to go directly from step 1 to step 3 without always requesting user registration? Once the registration is done, it works correctly but it does not make sense to ask for it each time. Attached image, I have been trying for 2 weeks to understand, I need an urgent
Getting Accounts with API using search doesn't have subforms.
Hi, If I fetch an Account(s) without using the 'search' feature of the API I get back the account with it's subform. But, when I use the search feature, the subform data is not the subform object, just an integer. Is there a way of pulling the subforms as well when using the search function?
Email sequence based on created meeting
Hello all! Does anyone know if there is a way to design a macro (orany function) that would basically allow me to schedule a meeting with a contact and, based on the time of the meeting, automatically schedule specific emails X time before that meeting (ex.: I click on the macro and select a date. The macro will send a meeting request based on a template, schedule an email (via template) to be send on a date that is based on the date of the requested meeting (x hours before) and schedule a task to
Automatically sending an email related to a meeting
Is there a way to create a template or workflow where I could schedule an email to be send X hours prior to the next meeting (event) scheduled for the deal?
How to schedule an email based no a deals next event
Is there a way to schedule an email based on that deal's next event? Basically, I want a button or template that would automatically schedule an email to be send X hours before a scheduled event for a particular deal, without having to manually do this.
mail merge - documents available based on criteria
it would be nice if the mail merge documents available to the user could be based on crm data field criteria. example: - if Stage = "criteria" - then show document in mail merge list - if it does not meet "criteria" then do not show document this could help in guiding users to the correct document when using mail merge in a module with many documents need at different stages.
Offcie 365: Attaching email in Zoho to a record other than that of the sender
Is there a way to attach an email to a company or contact record that is not the sender? For instance if i want to attach an email that is regarding an issue I am handling for a client but was not to/from that client, how would i do that in Office 365. There is a way to do that using the desktop Outlook but I do not see that functionality when working in Office 365.
callrail webhook send null Text Message data to zoho crm restapi function?
Hi, i am using callrail and when callrail receive a message it send it via webhook using POST METHOD. I am using zoho rest API custom function to receive the data and put it on a module. but the problem is callrail response is empty | Null . I want to know how i can solve this problem . Zoho should add the test feature just like in Zoho FLOW to test the custom function to see what is coming in the rest API function.
AutoFill Contacts field from Accounts Field
Hi, I have a picklist in the Accounts module called "Account Type" I have a single line field in the Contacts module called "Account Type" I want the Account Type in the Contacts module to be auto-filled with the value of "Account Type" in the Accounts module after editing or creating a contact. In order to do this, I have do the following steps - 1. Created a Workflow Rule for the Contacts module 2. This rule will be executed whenever a contact is created or is edited and repeated repeated whenever
Create Report for every account, show in connected list in entity Account
Hey everybody, we would like to create an individual report for every account and it should be shown on the left side as a connected list. This should be possible by doing a widget. As a consequence, the filter in the report that we are going to use has to be set to the accounts name, how is that possible? It would be way too inefficient to show all the predefined reports and then having to copy&paste the account's name into the report's filter every single time, we would like to have that automized(per
Quote Templates - Creating Dynamic Tables
Hi there, Im trying to create a table in Quotes Templates that is a bit different to some of the standard functions that appear to be available. For example. A quote where multiple pets are travelling to a location, and engaging in different travel plans. Id like a quote to include a table for each pet where true and to populate with the data specific to that pets travel plans, currently i can only create a table for a pet, and that table will exist whether there is another pet available or not.
Transfer account from zoho.com to zoho.eu
Hi, is it possible to transfer my data from zoho.com to zoho.eu ?
Zia for Zoho CRM
From watching Zoholics videos, I though Zia would intelligently answer chat questions based on keywords. I chatted with support and they mentioned that for Zia to answer questions, we need to pre configure it with questions from the setup page. If that is the case, it would be better to run reports that pre configure Zia with tons of questions. I really thought that Zia was an intelligent AI that can answer chat questions based on keywords without any need for configuration.
Workaround for discount issues in Quotes?
Like every business imaginable, we offer discounts to our customers. The Quote form enables you to add a line item discount using either a flat discount or a % discount (which then automatically calculates the discount amount). Wonderful. However, Quotes does not automatically calculate the total discount under Sub Total by adding all of the line item discounts. In addition, when exporting the Quote to PDF, there is no way to show the line item discounts (either by their dollar amount or %). Quotes
Zoho CRM to Zoho Campaigns filter using Contact and Account fields
I'm new to Zoho CRM and Zoho Campaigns, headed over from the Mailchimp world. Question for you experts .. Is there a way to use both Contact & Account fields in Zoho CRM to create a mailing list in Zoho Campaigns? The Contact Sync feature only seem to allow for Contact fields to be used as filter criteria. I'm trying to pull together a mailing list of all Contacts belonging to Accounts with a certain Status (Status is a custom field against each Account - example values are Fit, Repeat Customer,
Leads are not showing up.
Leads that are created when a new user fills out our registrations are no longer showing up in today's leads, lead lists, or even when we search for them by email address or name. The only place we can see them is in the audit trail. all leads view- still not there Please advise
Adding the Sales Notes field to the layout
When I edit the fields to shwo on my Leads tab I can see all the other fields e.g Lead Source etc but the one I really need to see - the Notes field does not show in the 'edit Tabular View' so I can't see it at a glance on the client Tab View - I'm very new to this so please excuse my very rough terminology! If you see the image I show then that hopefully will explain the question I am asking - I am sure I'm missing a trick here! Manyt hanks all who may pay attention to this in advance.
Update Quote stage when email are send
Hi Just finished some Custom Functions for updating various records in CRM but stuck on this last one. We are using the built in button to send a PDF of Quotes based on a template I can however not find a way to update the Quote Stage automatically to
Formula
Hello Im trying to use a formule in a module from zoho CRM to calculate the profit from a trip. The trip profit is the client cost - hotel cost - transfer cost. The formula I am using is the following: Tonumber(${Itineraries.Cost to Client}-${Itineraries.Lodge Cost}-${Itineraries.Travel Costs}-${Itineraries.Additional Costs}) This doesn't seems to work as nothing is being calculated and the field just remains empty even after I have added all the number for this calculation. any help as to the correct
Using RingCentral with the zohoCRM iPhone & iPad app
I have moved my business over to using RingCentral as our main phone service strictly because of it's "Premier" Integration with ZohoCRM. After buying my team LTE enabled iPads to use in the field (figure its cheaper than adding new phones and cellphone lines) I have found that the app doesn't seem to integrate at all with RingCentral. I was hoping we would be able to call out of zoho and see who is calling if they are calling in. I am now stuck with 2 stand alone apps that won't even share contacts
Bcc in Templates
Is there a way to include a Bcc on different templates? (each template would be bcc'ing a different colleague).
API version 1 Fail from 21th may
Hello, I have a problem with the operation of the API, since May 21 I can not make queries or update users. By making a POST to get a user by email, the response obtained is an HTML page instead of the XML. The strange thing is that by copying the URL and executing it in the browser, it returns an attach with the XML file ok. My programming code was working for two years, and here is: WebRequest request = WebRequest.Create(url); request.Method = "POST"; byte[] byteArray =
Zoho CRM using click to call with Vonage
We currently use Zoho CRM with Vonage Web based PBX and the click to call function is no longer working properly using Vonages Vocalocity product. Can Zoho Phonebrdge help us?
Click to call action not working
Hi, We are using zoho since one week. We have a major issue : all the click to call boutons are not working. We are using "Skype for Business" (the executable is lync.exe and not skype.exe). And I cannot understand why you are using this protocol in Zoho : "skype:0000000000?call" ?? Why are you NOT using the worldwide used terms "call:000000" or "dial:0000000" ? It's crazy, even with skype for business (again skype for business using lync not skype) we cannot use this basic fonctionnaly ? Why not
PBX Mexico CRM Integration
Hi, Do you know any PBX service on Mexico that can be easily integrated with Zoho CRM? Thanks.
CRM API V2 REST API - Product_Details fields insert documentation
Hi, I am having a hard time to guess the fields that are editable in the Product_Details section of Invoices Modules via REST API (https://www.zohoapis.com/crm/v2/invoices/upsert). I want to update those fields in the picture below. Do you have any sort of documentation or an example in json ? Thanks for the help.
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