searchRecords with multiple criteria is returning the search made using
the last criteria only (API 2.0)
Doing resp = zoho.crm.searchRecords("Leads", "(Last_Name:equals:Hawkins) and (Last_Name:starts_with:Pat)"); returns records for the search using ONLY the last criteria as if doing: resp = zoho.crm.searchRecords("Leads", "(Last_Name:starts_with:Pat)"); testing with other modules (Accounts and Potentials) and multiple fields (string, checkbox, numbers, dropbox) with the same results. It can be replicated by searching using the 1st criteria, then with the 2nd and then with both, the results are always
Filters
Hi We have Account Owners and Account Co-Owners (also same for Lead and Contacts) As a manager, I want to quickly look at a particular salepersons accounts that is a Owner OR Co-Owner It seems the filters in each of the modules is set to AND so when I select John Smith as Account Owner and John Smith as Account Co-Owner is returns no records even though he owns accounts and also Co-Owns some accounts. There is no way of getting past this is there. I think an option of And/Or should be available
Search function not returning results that are present in the database
Hi, When using the Search function to query our database we are not returning any results for specific database entries that we know are within the database. An example would be account number 'ABC1234', this is visible in the database under the 'Customers' heading, however when we search for 'ABC1234' no search results are returned. Any help or suggestions anyone has for this would be greatly appreciated. Kind regards Jack
Transferring task lists from the Projects module into the CRM module
Hi there, I have a task list in the Projects module that I want to attach to all of my campaigns in the CRM module. You can create tasks in CRM campaigns but it does not seem like you can create or import task lists. If there is a way to do this please let me know. Thanks, Will KK
CRM Macro: Can you allow to assign a task for the same day using macros?
We put tasks for some leads with the same day as due date because we need our agents to contact them right away. Trying to use a macro allow us to assign task with 1 day and more which means tomorrow and after. Can you allow tasks using macros to have 0 days after the macro has been run? so the tasks get the same day as due date?
#Zoho CRM - Insert and Fetch the details from MultiSelect Lookup field
Hi, I am using multiselect lookup field for adding list of contacts to my lead module record. I am struck with updating the multiselect lookup field , as it is working when I do it manually. Actually what am I need is to insert the records through custom functions. Let me know , if there is any possibility for solving this problem. Thank You!
Advice on filling in same telephone number - contacts and company
Hello all, I need some advice on filling in the telephone number with contacts and company. For example a company has one central telephonenumber -let's say 123 456 789- where the total company and it's contacts are reachable. Would you also add the telephonenumber 123 456 789 as the number of the contacts or would you leave that empty? Actually - the same question goed for emailadresses. Company mail adres - info@company.com. For example two employees who also use info@company.com as their mailadres.
Count the number of check-ins
Hello all, Is it possible to add a custom field to the customer record that automaticly counts all check-ins? For example: Customer/Company A has to be visitied by our sales-reps 6 times every year. If there have been three check-ins this is automaticly noted in Zoho CRM. Hope you are able to help me out. Regards, Sjoerd Koehorst
Cannot Send Email
When I try to send a email from a template I get this? Some of the URLs in the mail body may be inappropriate or blacklisted How do I fix it?
Community Digest - August 2018
Zoho CRM Meetups: The Zoho CRM meetups for the month of September are listed below. Register for a meetup in a city closest to you and meet our product experts and fellow users at a fun-filled learning experience to make the most of your CRM. Zoho CRM meetups in Canada Zoho CRM meetups in Switzerland Zoho CRM meetups in the US Automate using Functions Function #52: Automatically update the recent event date in the Accounts module. Function #53: Automatically name your deals during lead
API v2 campaign listing
Hi, I would like to use the API to retrieve the campaigns created. I have already been able to retrieve the accounts and contacts using the index but I am not sure how I should do for the campaign. I receive the error message "INVALID MODULE". here is my get: https://www.zohoapis.com/crm/v2/Campaign Thanks for the help!
How to mail merge pdf attach to workflow
Who could help me to find solution. I have to create mail merge document in PDF, attach it to email and send this document. Are there any ways of doing it? Have tried everything from Zapier to CloudConvert. I could manually crate PDF and download it but can't attach it to email template and assign to workflow. Will be glad if someone could help. Thanks!
New user invites not recieved
Hello, I am unable to add new users as the invites are not being received by the new user. We checked the spam of the new user email. We also tried a different email but the invites do not go out and so not able to add any new users. Can you please help?
Zoho Community Meetups in the US West Coast - September
Hello United States! Are you making the best use of your CRM? Do you think a little assistance, and getting to meet and learn from other Zoho users in your city, would help you out? Well, we are happy to announce that the Zoho User Groups are meeting in different locations all over the West Coast this September to discuss a few key CRM features and get their questions answered. This is a free event, so join the session that's closer to you and learn to make the most of Zoho CRM Topics: Email Integration
Automatic Case Creation From Records In A Custom Module
HI All, I want to automate Case Creation and Closure from activities in a custom module. I can set up the workflow easy enough my issue is the deluge scripting - it's outside of my experience. (which is limited). For example Based on a criteria i.e Deployment = "Problem" I then want to automate the creation of a case. This case will need to associate with the custom record ID. Then in order to close the loop, I want to then update the case from Closed to then send a new value in the Deployment
Brief overview of our recent enhancements
Hello everyone, In today's post, we will take you through the recent enhancements in Zoho CRM. Let us take a look at each of these in detail. Enhancements in the Zoho Projects Integration Mapping Projects and CRM fields - While configuring the integration, you will be able to map both standard and custom fields from Zoho Projects with the corresponding CRM fields in the Accounts and Deals modules. This will ensure that the fields are auto-populated every time a new project is created in Zoho CRM.
Zoho page 'unable to make a call to xxxx（‘dialed number’）'
I am useing Asterisk and zoho crm. now I configed the authtoken key ,and the Asterisk server details . And I click the phonenumber my extensitons rings, when I pick up,it can call out to the dialed number, but the zoho web page show unable to make a call to xxxx（‘dialed number’）. When I change the trunk name to the dialed number. it's runing will,no errors. So who can help me to reslove this problem? Thanks a lot.
Drupal 7 Zoho CRM integration
Hello, We are searching for a custom developed Drupal 7 module in order to integrate Drupal 7 with Zoho CRM. We cant find anything. Are there people interested in collaborating with us to develop a solution together? Regards, Juan C
How to enable convert option for non administrator user
Hi, I'm facing a challenge while giving permission for convert option for non administrative profiles. I have some custom modules, in that some custom convert functions are there.(Operation: if any one click the convert button, that perticular record will move to another custom module). And I have four active user's including a administrator. Here the problem is other then administrator user coudn't perform this convert action. So that I have tried to give permission in module permissions.
two accounts on mobile
I have two free accounts. I would like to use them both on my mobile android phone. It will not let me do this. Can you give me specific directions on how to do this? Thanks Bill Swartz
Is it possible to add CSS?
Hi, Zoho CRM is fantastic and very customizable, but is there a way to edit the modules view with css? Because now it's almost all black and white and we need to highlight many part. Thank you Camilla
Urgent - CRM Mail Merge stopped working
Hello Zoho CRM mail merge with Microsoft Word is suddenly getting many "Invalid Merge Field" errors. We have seen this error before when fields or templates change, but in this case, the error message is displaying a blank for the invalid field name and we have not knowingly made any field or template changes in recent weeks. Attached is a screen shot of the error message. 2 of us are having the same issue so it is not PC or user specific. We are both running Windows 8 64 bit. The problem is
Creating a task for just the deal owner when the stage of a deal changes
Hi everyone, I'm looking to create a workflow rule that creates a task for only the deal owner whenever the stage of a deal changes. In particular I need help with figuring out how I can code just the deal owner's email into the address line. Thanks
Unable to Link Lead to Event in Custom Function
I am able to create Event record using Custom Function with this Map {"SEMODULE":"Leads","Start_DateTime":"2018-06-29T08:00:00-05:00","SEID":1259849000008435235,"SMOWNERID":"jared@xxxxx.com","Event_Title":"Date held for John Doe Wedding","End_DateTime":"2018-06-29T15:00:00-05:00"} But the lead record is not linking. Why?
Return type of a function
Hi, Any function I build gets return type VOID and I can't seem to find a place to change it? I need it to return the value after searching records to use it in workflows...
Query - Automate user blocking
Hi, I would like to know if there is any automated way or any application that allows me to deactivate zohocrm users who have, for example, three months of inactivity? Thx,
Automatic date review for added Attachments
Hi There, Is there a way to create an automatic action that will create a 6 months review for any attachment added? For example - I add a attachment to an account, and in 6 months I get an email to review the attachment. I was looking at work flow rules and actions - but work flow rule doesn't have the attachment field. Hope you can help. Thanks
All Tab Groups missing for one user
Hello I have one user that cannot see the any of his Tab Groups and the tab bar is blank. When I give him admin rights he can see it but not standard right. all the other users are able to see it. What am I missing
Invalid oauth scope error when trying to read campaigns
Hi there, We are using v2 of the Zoho CRM API, and requesting the scope ZohoCRM.modules.campaigns.ALL during the authorization. However when we try to read the campaigns in the account (using the URL https://www.zohoapis.com/crm/v2/campaigns) we get the following error message: {"code":"OAUTH_SCOPE_MISMATCH","details":{},"message":"invalid oauth scope to access this URL","status":"error"} Is there anything we are missing? Many thanks, Luis
Trying to create a new Deal when a custom field is updated
Hi guys, I'm having truble in making a Custom Function that creates a new Deal when I update a custom fild in Accounts. Does anyone know how to do that?
Zoho Meetups to make a pit stop in Canada!
Hello Canada! Are you making the best use of your CRM? Do you think a little assistance, and getting to meet and learn from other Zoho users in your city, would help you out? Well, we are happy to announce that the Zoho User Groups are meeting in four different locations this September to discuss a few key CRM features and get their questions answered. This is a free event, so join the session that's closer to you and learn to make the most of Zoho CRM Topics: Email Integration | Outlook Plugin |
2 emails automatically on created email
When creadting an email within a Lead or Deal by clicking "Send E-mail" -the main email address on the account automatically appears in the "TO" ; however, come Leads and Deals have more than one email. It would be nice to have both addresses automatically added to the email.
Update lookup field
Hi I have this function that needs to update the account based on what happens in a custommodule account = zoho.crm._getRecordById("Accounts",account_id); trial = zoho.crm._getRecordById("CustomModule2",trial_id); trialLookup = trial.get("Name"); StartNote = trial.get("Start trial note"); MidNote = trial.get("Mid trial note"); EndNote = trial.get("End trial note"); account.put("Start trial note",StartNote); account.put("Mid trial note",MidNote); account.put("End trial note",EndNote); account.put("Trial",trialLookup);
Zoho CRM Events creation
How can i create a event in Zoho CRM using deluge function with "Related To" field? i tried the following code but it is not including Contacts as Related To. eventMap = map(); eventMap.put("Subject", "Test"); eventMap.put("SMOWNERID", 1066798000016996135); eventMap.put("Start DateTime", start); eventMap.put("End DateTime", end); eventMap.put("SEID", 1066798000016985001); eventMap.put("SEMODULE", "Contacts"); createEvent = zoho.crm._create("Events", eventMap);
BEFORE YOU SUBSCRIBE TO ZOHO CRM: BEWARE OF ZOHO CORP'S UNETHICAL UPGRADE PRACTICES
I am the Principal Advisor for a Business Consulting firm that specializes in helping start-up and small businesses achieve better returns through business process automation. During these past 7 years, my associates and I have always recommended Zoho CRM to HUNDREDS of business and have worked on customizing at least 15 Zoho CRM packages for our clients. We also have been using Zoho CRM ourselves since 2007, so we are expertly proficient with Zoho CRM and are VERY familiar with the life cycle
Help writing a custom function to call an API
Hello I am trying to write a custom function but not having much luck in getting it to work. Here is the API call I am making...... https://api.postcodes.io/postcodes/GL11JB Here is the code I have written in Zoho CRM..... resp = getUrl("https://api.postcodes.io/postcodes/GL11JB").get("result"); for each rec in resp { mp = Map(); mp.put("latitude",rec.get("latitude")); update = zoho.crm.update("Resale",contid,mp); } The response from the API call looks like this..... {"status":200,"result":{"postcode":"GL1
Setting objectives.....Squarefoot instead of a currency/$??
is it something possible to fix my objectives in something other than money?
Associate Contact Email to Potential Record in CRM
A potential record in CRM already shows the associated contact records including the contact name and contact email. The potential record module contains a merge field for the contact name, but there is no contact email. We added a new custom field "Contact Email" to the Potentials module. Question, how we can automatically map this new field to the contact record's email? If we use a workflow automation is only lets us perform one action in a module at a time, not across two modules.
How do I add a new lead source?
Sorry, I am having trouble identifying how to add new lead sources. My company needs the ability to track specifically which of our marketers and ad campaigns give us the most and most profitable leads.
Multiple unique fields
If I have more than one unique field on a module (be it Leads or even a custom module), would each field be unique individually, or would all fields be unique together? i.e. if I had Email and Phone as unique, would the system typically allow for multiple users with the same email as long as they have different phone numbers and vice versa, or would it fail even if the second attempt of creating the same email but with a different phone number fail?
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