Unattended Access not working
When trying to connect to any server using Unattended Access the screen stays on Please wait Starting Support Session It never goes any further. As we support multiple Schools, during the Covid-19 crisis this is a complete disaster. Please advise asap Thank youZoho Assist added to Chrome Web Store!
We are glad to announce that Zoho Assist has been added to Chrome Web Store. With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook. Do install the app from here and let us know your feedback.Customer Plugin
Hello Am I correct in thinking my customers can install the plugin as per screen shot and I then give them a session ID to access there computer. I have tried it a few times with no luck. They get a message to check the ID is correct.Full File Browser Functionality
Right now users can select a specific file to transfer across. It works fine for single files. For more complex tasks it would be extremely helpful to have a view that showed a full file browser of both the local machine and remote machine side by side and let you browse and select files & folder to copy across. This is the one feature that keeps us from moving fully from Logmein Rescue for unattended access, and we hope this feature it's coming.Download Button in Internet Explorer
My team and I are noticing that users accessing through Internet Explorer cannot download the application. They click the download button but nothing happens. I have tested it myself as well.Can access remote Windows Machine from Mac running macOS 10.15.4.
Installed the system update to macOS 10.15.4 yesterday. Now I can't access my remote Windows computer. The remote screen appears, but no controls (the 2 side panels) appear and no mouse or keyboard input does anything.Start Now - Starting Support Session
When clicking on "Start Now" it constantly loops through "Starting Support Session". At no point does it connect or allow customers to join the session.Unattended Access not working
Click on Connect and it comes up with Please wait Starting Support Session Trouble is, it never goes any further. Same issue on multiple sites. With the Covid-19 crisis this is disasterous and I would have expected Zoho to have some sort of acknowledgement of the issue on their website. Unfortunately i cannot see any reference other than on this forum.Zoho Assist Down For Hours
Zoho realizes that Assist has been down for hours, despite their Twitter account insisting to everyone that it's working?My Zoho Assist page just keep loading.
Hello, My Zoho Assist page just keep loading, and if I click on "Start Now", It shows the following message: This page isn’t working If the problem continues, contact the site owner. HTTP ERROR 400 I made some tests like try to connect in another site, reboot the PC e some others troubleshootings. I really have to use Zoho to access machines of my company that are in another countries, so it would be great if you guys can help me.Grant Access to 1 machine for 2 users
We have an issue where 2 ZoHo Assist users need access to the same PC for a duration of time. (One user is training the other and both will need access to the one PC) In installing the free version, it wouldn't allow 2 users to have access to the same PC. Is there a way around that? I had to say it was OK for the installer to replace to prior person's email/account for the new person. Thank youCreating a Department in the Organization
Does anyone else have an issue with creating a department? I am just getting the fun spinning circle!Rename Deivce in Unattended List
Hello! Looking for the rename option in the Unattended Device list. It seems to have been replaced with a whole bunch of options that are not available to me since I do not have the professional version.Users are experiencing a problem with the Unattended Access services in Zoho Assist
Some users are seeing a problem with connecting to Unattended Computers even though they are online. We are aware of the issue and are working on it urgently. The Remote Support services are up and accessible all across the globe, while we have an intermittent network issue with our primary Service Provider for Unattended Access. Due to this intermittent connection, some users may not be able to use the Unattended Access services. We have our tier 3 team and network team working with the ServiceCannot Log ing
I can't log in to my devices and I can't get in touch with technical support. Please let me know if this is going to be the norm. We work remotely and can't access the system for hours. We'd like to know was going on. We'll switch providers if you can't provide support in a timely manner. Thanks, 929-466-8674ManageEngine Vulnerability
I have a license/subscription to Zoho Assist and I received a notice there is a security vulnerability for ManageEngine per us-cert.gov. Does this vulnerability affect Zoho Assist or other Zoho applications? https://www.us-cert.gov/ncas/current-activity/2020/03/06/zoho-releases-security-update-manageengine-desktop-centralCheaper Plans
I am sure this has been mentioned before but i wish there were a few more plan options. IM just a home user interested in unattended access and i dont need 25 computers. I wish there was a $50 a year plan option that i would be able to justify. While the free plan does work for me there are some feature (like file transfer) that are really needed for myself. Thing is, $100 a year isnt really unreasonable but i only have 3 computers and i just cant justify that cost. I could justify about half thatSetting up Security and Compliance
Hi, When I got to the Settings -> Security & Compliance, I try to edit the Data Protection -> Confirmation Prompt settings, however when I click on the gear highlighted for any of the options such as the "File Transfer", it just takes me back to the top of the general settings page.Zoho freezing immediately after connecting to clients
Not sure why...but Zoho Assist is freezing immediately after connecting to clients. It seems to only happen to clients that are on a WiFi connection at their office. The wired PCs connect and do not freeze. UPDATE:: I closed all browser windows with Zoho and cleared my browser cache and that seems to have taken care of it. Strange that it only affected laptops on WiFi and strange that my cache would affect that at all.File Transfer Entire Folder (Exceeds 40 files)
If this capability exists, please explain how to use it. If it does not exist are there plans to include it?Unattended VS One-time remote session
Hi, I'm looking to have a downloadable file for customers to use when going to my website, and they would click on a link which would then download a file. They open the file which gives me a one-time access screenshare with their computer. I see that you have this for the unattended installer, but where can I get this for the one-time session? The attached screenshot is where I thought that it would be: But this assumes that my customer can get into his email, and I know that I can have them openBitdefender 2020 labels Zoho Assist as Trojan
After installation of Zoho Assist, Bitdefender labels the connect.exe file as Trojan. Name of threat Trojan.GenericKD.32880816 Blocked file C:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\Connect.exetr_TR keyboard Special Char
I'm using the Zoho Assistant Standard Edition. I like it so much. Introducing my friends. However, I have a problem with keyboard usage. I can pressing ALT GR + 4 type $ but this shortcut is does not work. Instead, the file menu opens in the application (File>Open....). I need to use alternative methot CTRL + ALT + 4 to type $ in the application. This technique is quite difficult for a staff member and disrupts habits. The same problem also applies to the characters I specify below. @, |, #, $,Free forever plan - number of technician installations?
I've decided to try Zoho Assist since other vendors offering similar services have issues when it comes to trusting that users truly are practicing personal use. With the Zoho Assist free plan, this shouldn't be a problem anymore. So, my basic setup is the need to remotely manage the number of computers that is well within the scope of the free plan (5 unattended computers). I know that there is only 1 technician possible in the free plan. My question is; is it possible to have multiple installationsUnattended Access on Linux = Grey/Black Screen
Hi Guys I am currently trialling ZohoAssist to provide remote support and remote user access to some of our office based PCs. Half of our workforce use Fedora Linux, and though I have succeeded installing the Linux ZohoAssist agent, and confirmed that the service is active, I am having difficulties. I see the machines in the ZA console and they show as online. I am also able to connect successfully, but once connected, all I see is a grey screen with the ZohoAssist blue bar on the left side of theAssist - ActiveX Window
It would be nice to see the name of the connect device somewhere. Currently, the only place to see the name is in the taskbar when hovering over the assist application. It would also be nice to have to option to have the Assist window resize to the remote screen resolution or to be full (which is the current behavior) Even though there is an option to keep the toolbar always visible, there is no way to hide it. It's always visible regardless of the setting.GPO Deploy - Step 4 instructions are wrong
4. In start-up properties, choose "Add in Scripts" tab browse to choose the ZohoAssistStartupScript.zip file and apply. This needs to be corrected. Should be, choose "Add" in scripts tab, browse to network share location where the startup scripts are stored, select ZohoAssistSetup.bat, click OK, click OK to save the Startup Scripts Properties.Extension for GPO deployment file ZohoAssistStartupScript.zip
It's not a big deal but at the same time it should be a quick fix. I used the link to download the "ZohoAssistStartupScript.zip" from the GPO deployment page but the file is downloaded and saved as "ZohoAssistStartupScript_Support" without the .zip extension, so whatever application is registered to handle .zip files is not associated with it and causes the application selection window to open asking for the application that should be used to open the file.Allow file transfer window column sorting
It would be nice to be able to sort in the file list window. I wanted to sort by modification date and was surprised that you can't sort by any of the columns.Can we add a meaningful note or name (like devices) to a temporary remote session that is visible in top left screen? You currently have this function for unattended access screen.
Like to use a custom entry like "Devices" in unattended access. Temporary sessions do not have custom or remote session screen just has number - would like to be able to name it something meaningful when we have multiple screen open and need to know who we are talking to.Blank screen on an Ubuntu client prior to logon.
Connecting to an Ubuntu 19.10, all I get is a blank screen (in Zoho). Once I log in to the system, I am then able to see the remote desktop. I am currently using GDM/Gnome.Is there a Zoho Assist free forever version?
This web seems to suggest there's a free forever version: https://www.zoho.com/assist/pricing.html https://www.zoho.com/assist/plan-comparison.html However, when I installed and tested it, it's offering me to pay after the 15-day trial period and on my Zoho account, under subscriptions, it doesn't show what account type this is. I wonder also if the free version includes unattended access, the two webs above seem to contradict themselves. Is there a free version? Any help much welcomeError when trying to download unattended agent.
Good day, We are attempting to download the Unattended agent from our portal and we get the following message. {"error":{"code":1022,"message":"User Action not allowed"}} Also, to go along with another error I saw in another thread, we are also getting the issue where the proxy is being requested. Lastly, we get a message that the server is acknowledging the request, but refusing it if we use a copy of ZA_Access_Support.exe for unattended access that we have downloaded previously. I'm assuming thatZoho assist errors
Hi guys, Having a couple issues: 1. {"error":{"code":1022,"message":"User Action not allowed"}} appears when attempting to download unattended installer when clicking on the download link. It also appears when clicking COPY for a weblink. This account is the OWNER. 2. I have tried to change owner to another member and it says its "successful". However, no changes are actually made and this account is apparently still the owner.Assist is not opening
I am a new user to Assist and when opening I am just seeing a spinning circle on screen - why is this?Slow File Transfer
I purchased Zoho Assist to further evaluate the product. When I send a file to a client PC the speed maxes out at 6 Mbps. On the same PC's and the with same file using Splashtop I get 60+ Mbps. I have 1 Gig fiber and the client has 200 Mbps download speed. I tried at different times and made sure the client network was idle. Is this normal?Unattended Access Installer Suddenly Requiring Proxy Settings
Hello, We have been using Zoho Assist and the unattended access portion for some time now. We have a giant list of computers that we unattended access to and have never run into this issue before. Whenever we try to install the unattended access, it refuses and asks for proxy settings. I read that it is supposed to, on its on, grab the correct proxy settings from the browser. However, it does not seem to be doing that now. Any reason why? Thanks!Descarga de acceso desatendido
ERROR en la descarga de archivos para acceso desatendido, apoyo por favor.Error en descarga acceso desatendido
Error en Descargar el instalador de «Acceso desatendido» para configurar su equipo para el acceso desatendido. Solicite su apoyo por favor. Error al descargar el instalador de "Acceso desatendido" para configurar su computadora para acceso desatendido. Solicite su apoyo por favor.Error al bajar la liga para soporte desatendido
Hola, me envia este mensaje al bajar la liga para soporte desatendido. Requiero ayuda me urge. GraciasNext Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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