Email integration
Dear, I am a free Zoho CRM user since several years. Due to the amount of clients and in order to have total controll, I wanted to upgrade to a version that has email integration. This starts from the Professional version, so I decided to subscribe but the system only admits at least 2 users. I'm the only user! Is there any way to have a version that includes email integration for only ONE user? Thanks in forward
Fields missing from "List of Removed Fields"
I am customizing Zoho for our sales process. I removed the Sales Cycle Duration and Overall Sales Duration field from the Potential section in the Potential: Edit Page Layouts page. I want to add it back now but now it is not in the List of Removed Fields Please help
Migration from Sugar CRM to Zoho CRM
Hello I have a client query who wants to migrate from Sugar CRM to Zoho CRM. Basically they're asking for multi-generation relationship and hierarchy. Like grandparents to parents to children, siblings, cousins, in law etc... it's like a multi-generation family tree relationship. He mentioned that this sort of hierarchy helps them track and group their external sales structure. They are using this functionality with their current CRM i.e. Sugar CRM. I don’t know if this type of functionality
Adding Leads Using CRM APi
I am adding leads in approval section and generating XML before posting data, it is adding my record as required but not generating a notification email, kindly let me know where I am getting wrong: Also adding "<FL val="Send Notification Email">True</FL>", but no notification email generated.
Dynamic View filters merged into an email template.
I'm aiming to get a dynamic filter working across my Zoho datafile to answer enquiries from web visitors, I currently search manually thru my Outlook 2010 Contacts database and cut & paste selected details from each vendor into an email reply. I envisage using a dynamic filter like the ones available in MS Access [and Excel worksheets, see attached sample] to select the vendors for inclusion in the report to be embedded or attached to the guest email with my standard email signature/logo etc..
Fields from Related modules appear blank in Zoho reports
I am trying to create a report pulling fields from Related Fields but they appear blank. Can anyone help?
Workflow Email Template
Is it possible to create a workflow email template that automatically includes the corresponding quote attachment?
Document storage
I have the standard (old professional) version with 2 user-ids at $12 per month per each. Is there a limit to the number or size of documents that I can upload to my lead records? Thanks David
Add Contacts to Prospect
How do I tie contacts to specific deals or prospects? Some contacts will relate to 2 or more deals, but other contacts are just for one prospect. I can't seem to add a contact and tie it to a specific prospect.
Why am I missing content?
I've had info from 1 or 2 leads and an account that has now mysteriously disappeared!!!! What's going on!!!
"Already added" failure to export contact using Outlook Plugin
In my evaluation phase for CRM, I exported all of my contacts to Zoho using the Outlook plugin. I subsequently deleted them all from CRM, but now whenever I try to export one again, the operation fails with the message "already added." I tried permanently deleting a contact from the Recycle Bin (I am the administrator) but that didn't help. What can I do to fix this problem?
Zoho Phone Bridge integration
I need to ask that for Zoho Phone Bridge adapter installation we need to have linux system and JDK enabled to run its adapter, and Group iDentification user will generate a token and adapter will be run, but all the users in a Phonebridge group need to have the linux system or they can use the Zoho Phonebridge on any system? kindly suugest
Completely Remove Outlook Plug In
I am having an issue with the Outlook add in. I need to completely remove it. More than just removing a program. Does anyone know how to remove it including any registry entries etc? Currently I am showing all items as "deleted". See attached photo. I want to do a complete re-install.
course schedule
our clients are students, is there a way to have our course schedule updated in the system, and for each contact to have his/ her own schedule linked to the contact details?
Can Leads be consumers
Just started using Zoho. Seems Leads are businesses and contacts consumers. My business is aimed at consumers and I'd like to use Leads as Customers not other businesses. What I'm asking is does Zoho operate Leads as B to C or is it strictly B to B? Is B to C possible in Leads?
How do you close an invoice in Zoho CRM
Hi there, I am new to Zoho. I have Zoho CRM and Zoho Invoice. We are a sales driven industry and we create sales orders for our services. Once the service is complete we convert the sales order into an invoice. The problem I have is that an invoice in the CRM does not transfer to Zoho Invoice. I do not understand why they don't transfer because if you have an invoice you need to track payment for it etc. The invoice needs to be tied to the sales order. The solution I was given was to create
Apps & Add-ons Tab/Section Not Available In Setup
I did a search in the forum and did not find any info. in regards to this... I am trying to integrate my email more fully into Zoho CRM. I am currenlty on the Free edition. But when I go to 'Setup' I do not see the "Apps & Addons" section to start integrating this. Realizing that this feature may only be available on one of the paid editions, which edition allows this so I signup for the right Zoho CRM paid subscription.
Automatic emails sent just because a certain date is reached
How can I automatically send emails to leads without editing a record and without changing a status but just because it reached the date that I entered in the workflow. Currenty nothing happens because ZOHO doesn't get a status change on that specific day but if I define a status change the change is made on the same day and not a week later when the email should be sent automatically. So how can I sent 2 or 3 planned emails automatically to leads. After the last email is sent and we received no
Missing last decimal point on mail merge & email templates
Hello, When i merge a number / currency field in to an email or document it misses off the last digit if its a zero as follows:- £800.00 will merge as £800.0 £800.10 will merge as £800.1 Whats does work is this:- £800.12 will merge as £800.12 Its only a problem when the last digit is a zero. How do i correct this?
How to fix 3 decimal no price list
Hello, I sell diesel at petrol stations in Europe thought plastics cards. My clients can obtains discounts if use as payment mode my card. I need trace de discount plan for each client. Normally my discounts can be 0'066, 0,054, 0,042 € per liter. I'm using products modules for record the cards (card tipe 1, card tipe 2). And to trace discounts I'm using price book. The problem is that I only can put two decimals at price list field. I have tried to fix to 3 decimal but I can not do it. Can you explain
How to add MailMagne in my CRM?
How to add MailMagne in my CRM? Any advice will be helpfully.
I can't send my campaign for preview.
I am a new user and I am trying to "send for review" a campaign and nothing is happening. I create a new campaign and also is not working. This is my fifth campaign and everything was working before but now isn't. Can someone help me? Thanks, Felix Zayas
Fields from Related Modules in Reports do not show up.
Hi, I am preparing a custom report from the Cases module (where we register visits to our development) and the Potentials Module (which is linked to the Cases Module through the Potential Field). Even though I can choose columns from the Potentials Module to create the report, when running the report the fields that belong to the Potentials Module appear blank, and only date from the Cases Module is displayed. Can anyone help me figure this out? Thanks Manuel
Gmail gadget is suddenly not working in my Zoho CRM
Dear sirs, my zoho gadget in my gmail has been working fine. However today it has decided not to work. Any idea why that is? This is the error message. Looks like you are logging into Zoho from Google for the first time. We'll open a new window to associate your Zoho ID with google. Note: Please make sure popup's are allowed in your browser settings. I also get a box saying this. Looks like you are logging into Zoho from Google for the first time. Please save any unsaved data in Zoho and click here to
auto fill field in event from contacts
I would like to enter my contact in events and have the CRM autofill an address, phone, and notes field from the contact database. how do I do this?
Lead Generation with Survey
Zoho - I want to create a survey that will have 2 purposes. 1.) Gather important feedback 2.) Gather contact information about the person who took the survey - example: First Name, Last Name, phone, email, etc... Web to Lead Forms is NOT an options... because I have to create more questions than the allowed 150 custom fields and I do not want every single question I ask to be a custom field in the CRM (that not only doesn't make sense, it is not the best use of a custom field) If I am using a Zoho
Adding a custom field
I dont undertsand how to add a custom field. The instructions show that it should look like this But instead it looks like this Any thoughts?
Is it possible to make reports showing developments over time in Zoho CRM?
For instance I would like to make reports such as these: - sum of all potential amounts for each month, showing developments from month to month - number of all potentials with probability > 7% per month I cannot find a way to make these reports. Thanks, Claus
CRM Report on date field selecting all incidents scehduled for 10 days in future (from today)
Hello, I like to run a report that catches all Arrivals (Date field) occurring in 10 days from now. Can someone advise how to add this +10 days in the REPORT CRITERIA? Thank you in advance for help! None First Name Last Name Language Email Home Country Lead Created Time Lead Modified Time Salutation Lead Last Activity Time Date of ARRIVAL No.of ADULT Pax Definite / Estimated No. of CHILD Pax Approx Date of Travel Child Ages Duration (NIGHTS) Arrival / Start Point Date of DEPARTURE Accommodation
Using iphone app
I just started using this system. When I use my Iphone, i can make changes such as add task or anything. Is there a way to make changes on the phone.
ZohoCRM integrate with Outlook.com
I see that there is an Outlook plugin to integrate with ZohoCRM, but is there any way to sync ZohoCRM and Outlook.com? Thanks!
Best way to group leads, accounts, contacts and potentials?
Hello! I am setting up a new Zoho CRM with four geographical areas. It will be a lot easier if you can just view the clients in one geography at a time. What is the best way to do this? Adding a field to each client that can be filtered seems a bit cumbersome, I'd like it to be the default view, defined by the person using the system. Thank you in advance, Viki
Search Field should be Static at the Top of Screen
kills me that I have to scroll up every time to do another search
Problem with mobile edition
Hello, On Ipad 2 IOS 7 My mobile CRM don t accept edition and i m in a monthly paiement mode; How can i fix that?
CRM Products Will Not Delete...How do i fix this?
I am trying to clean up the products portion of CRM. I have many unused products that are cluttering up my products list. I also have the new line of products coming out in january and i will need to update all of them again at that point. I am getting a message that says "selected products cannot be deleted as they are involved in inventory management(quote/sales order/purchase order/invoice)" i can only assume this message is saying they cannot be deleted because they are associated with other
LOG-IN AS ANOTHER USER NOT AS ADMIN
Hi, I need some help re logging in as a different user - not as admin or owner. I am authorized to do so and make changes. Can you please help? Thanks for your response.
Error in Mapping Industry fields
Hi, I have added custom list for the field "Industry" in the leads. But I can't map the same field to those in accounts and potentials. For the custom values I have put in for the field Industry in leads, it remains blank in accounts and potentials. When i try to map the fields industry for all three like leads, accounts and potentials it is also not possible... Please advise... This is frustrating...
Zoho CRM and Zoho Mail sent mail
Sorry if this is the wrong area, I am not sure if this is a Zoho Mail issue or Zoho CRM issue. I have set up a free Zoho CRM account and Zoho Mail account, for testing, using the same login email for both. I have enabled IMAP, and mail sent and received in my desktop mail client appears correctly on the webmail and vice versa. Also, mail related to a contact is viewable in the Zoho CRM Contacts module. However, mail sent directly from Zoho CRM Contacts module is stored in that Module but a copy is
Zoho form on website doesn't generate notificaiton to me when user has submitted
Hello - I have integrated a web form to capture leads but do not see the option to receive an email notification that a new lead has been generated. I am using the free edition. Can you please advise if this is available in the free edition? Thank you,
Convert lead to contact and opportunity
When I convert a lead to contact/oppty, it does not take the notes and history along with it. I can't imagine all that information would be lost by design. Am I doing something wrong?
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