Problem with new users registration
We have the "Professional" Version and i added users to the platform, they received the e mail with the link to register but then they have a screen that says they are not allowed to connect to the platform .... We tried several times with multiple user accounts its always the same except me no one can access the platform. Thank you in advance for your reply.
Question regarding Reports ~ Can I add multiple Product Name fields?
We're creating reports based on the INVOICES & PRODUCTS tab to record sales entered in the system, but we're running into a small problem. For many of our invoices we have added additional products to the SALES ORDER, as customers are often buying our hardware and accessories to match; however, when adding the field PRODUCT NAME (and QTY) into the report we are unable to add an additional PRODUCT NAME field/column for invoices with multiple products listed. Is it possible to display more than one
I would like to design a new quote template without HTML? How can this be done
Can I use Microsoft Word to do the design and then cut and paste it into Zoho CRM ?
Deleting Items from Recycle Bin
Team, I am the administrator, when I go to my recycle bin and click on empty recycle bin it just says loading and after a couple of hours displays a blank screen and when I check back nothing is deleted. The delete function works but the problem is it can delete only 100 records at a time and I have over 1 Lakh items in my recycle bin. This is causing a lot of problems as these items are showing up in reports. Request a speedy resolution Regards, Suraj Sreenath
Creating a View For Both Contacts AND Leads
Is it possible to create a view so that I can manage a group of both contacts + leads in the one list?
Is this possible
Hi, I want to have a form come in thru Wufoo into the leads module which I know can be easily done. I am looking to see if after the lead is received in the system if Zoho can I call it (Leads delivered using ordered delivery to the next 3 accounts in a group.) 1. Take lead and send email to 3 different email addresses (Accounts) in a group 2. the next lead that comes into the system sends the lead information to the NEXT 3 Accounts of said group 3. the lead after that goes to the next 3 Accounts
Use other feilds values in a pick list?
Is it possible to use other fields values in a pick list? BJ
Creating View that includes both Leads AND Contacts?
Is it possible to create a view that includes both Leads AND Contacts? To put it in to context, I have a list of emails (some are in our Zoho as leads and others as contacts) and I want to put everyone from the email list in one group (so I can send group emails etc). How would I create a view or macro to do this? Thanks.
Reminders for Recurring Activities
Hello, I'm trying to setup an Activity Task for an annual support contract renewal. I'd like this to be a recurring yearly event but I also would like to be reminded one month in advance of the contract renewal date each year. This one month reminder will let me reach out to the customer 1 month before there contract expires. My problem is Task Activity will not let me choose both a recurring activity and a reminder for the same Task. Am I missing something? or is this not "doable" in the
Tasks - Not showing up inside potential
When I create a new Task inside of a Potential and save it, it doesn't show up in the Open Activitie section inside the Potential? It shows up in my Activities area and on my Home page under Open Tasks, just not inside the Potential itself... Can someone help me with this?
search by date?
is there a way to search either contacts or leads by the date the lead or contact was created? any help greatly appreciated. thanks
I can not add users/roles
When I go to add users it will not let me enter any text into the 'roles' box and then will not let me add users. When I go to then add a role there is no where to do this in Users/Permissions
export data
Hello, i need help with exporting data,i have more than 4000 records on my leads tab, everytime i export it only exports from 0001 to 3000 andi want to export from 1001 to 4000 as an example, how do i do this? please help i have the enterprise edition.
Mass Email Scheduler does not know where you left off
first off, 250 emails per day is insufficient. Second, how can you schedule mass emails with this limit? Only the first 250 people will receive the emails each time. ZoHo has a problem that needs to be fixed. What is the easiest way to use this function so that 1-250, 251-500, 501-750 etc get the messages? Or can this limit be removed for paying customers???
can security in professional edition do this?
We have a field on all our accounts called Account Type. The type of account equals our different lines of business, let's call them ServiceA, ServiceB, ServiceC. I have a new rep who only supports ServiceB, is there a way that I can restrict them so they only see accounts where Account Type = ServiceB? I am using Professional Edition, can I do this? thanks
Scrolling Through Accounts
When we sort our accounts and then go to a particular letter, such as "C", when we click the arrow at the top to scroll to the next record, it takes us back to the A's. But, it doesn't take us back to the first record in the A's. It's random. Are we doing something wrong or what is the point of the scroll forward and backward buttons? We need an easy way to go through each account without have to search for the account name or go back to the complete list of accounts. Thanks, Roxanne
Why can't I assign an existing potential to a campaign?
There are some leads that have already been converted to potential and now need to be assigned to potential for creating marketing based reports. Why can I assign leads and contacts to a campaign but not a potential??
Import Lookup Fields
I have several lookup fields in my products (vendor, manufacturer, etc). I am unable to import records containing data for these columns regardless if there is a match or not with existing vendors or manufacturers. Is there some way to specify these columns in the import records so that I do not have to manually edit each imported record after importing without these columns specified? I have found no detail documentation of import that discusses this issue.
Question about pricing and users
Hello, Just looking to clarify: I was on ZOHO several years ago and it used to be that with a paid professional plan, the first three users were 'free' and the fourth and up were $12/mo ea. Or for a 20 person organization, it would cost (20-3)*$12/mo. Has that policy changed or is this still the arrangement? Thank you!
How can we add multiple contacts for a single Lead
We need to be able to have multiple contacts for a single Lead. We could try and create custom fields, but we really just want to be able to have contacts tied to a lead. Is this possible? Thanks, Dave
Feature request: Being able to track emails from more than 1 email address per contact
Hi, In all departments within an organisation the ability to track previous send and received emails to and from a contact is essential. With the Email add-on for Zoho CRM this option is offered for an additional price. But this add-on currently has some downsides that should (at least it seems) be quite easy to solve. 1: Contacts using several email addresses or changing email address. The add-on only shows emails TO and FROM the contacts MAIN email address. In case a customer is using both work
How to avoid sending automated emails into customer's spam folder?
What do I need to do to automated emails so they do not go into a customer's spam folder? Thank you, Ryan
contact name not showing in potential and reporting bug
I have several potentials that there is contact names associated with but in the custom potential views and reporting, those contact names would not show up. please advice
Created a Mobile Lead - All information does not show on web login
I created some leads through my iphone app the other day, and the lead is showing up in the CRM. However, the phone number is not coming up, the field is just blank. Is there something that needs to be done, or something I am possibly doing wrong in regards to syncing. Thanks -Terry
ZoHo calendar
Ok , so I'm two weeks into this and am figuring out that there are multiple sites and functions that you'd think are linked or compatible but aren't. For instance, zoho.com/calendar.com is not linked or sync'd with zoho CRM, right? Is this a separate service?
Recipients of an email
Can I print a view of all contacts who received a particular email? Or who were emailed today? (I can't figure out if sending an email is an activity, and if it is how to filter for it)
separate database creation
Hi All, In my company i have 2 types of contacts: Customers and Dealers. Is it possible to create a separate database for those two? Who can give me a tip?
Access for multiple users
Hello, we have two users on our account but can only access it through one email address. Is each user supposed to be able to access the account separately? My office manager did not get an invitation email when I added her as a user. There is no "re-invite" button on the Users screen. We have the Professional edition. Thanks for your help.
Call Logging...Best Practices???
Anyone out there do any call logging? If so how do you do it? Currently there is not a very efficient way to log a call. If you make it an activity, you have to schedule it like its a future event and then it will download into Outlook, making the Outlook sync even slower, but if you make it a note, you can't tie it to a product. How are you sales people out there logging calls?
Importing xsl with Products et al
Could anyone tell me: 1. Why Zoho does'nt have an example xslx file with the propper data input in Zoho? 2. Who should I organize an xslx for Zoho in the smartest way? Looking very forward to the answers, Thanking you in advace, Jim Wiese LENS-energie.nl
High Level of Frustration with Zoho CRM Support Reponsiveness
I want to make the support team for Zoho CRM aware of a growing level of frustration with the lack of timely and appropriate response to customer issues. Many of the participants here are responsible for administering the CRM programs for our respective companies. We are judged by our employers and by our internal customers by how well Zoho CRM works and by how quickly we can address issues when they occur. We have a very personal stake in the successful deployment of your product. The Support by
Creating new activity listing > criteria field missing!!!
Hi Zoho Forum, I am a new Zoho User (German Zoho Version) and I am a Sales Rep; Therefor I want to create my own new Activity List which must contain a certain criteria: the remember me date. In the activity I know where and how to set or change the remember date and time. But if I try to create the new Activity list "My activities today", I can´t find the criteria field "Remember date/time". What´s wrong? Is this field a victim of the english - german translation process or can it be this field
Email Thread in Vendor, Account?
Is there a way to allow company emails thread (like contacts) to show up in the Organize Vendor (or accounts) details? I have several instances where there are emails that are more suited for a vendor itself, not a contact. I would like to maintain a thread of these emails in the vendor register, but cant seem to find a way. I use this feature in all contacts and it is awesome. Account and Vendor lists should have the same feature as it is possible to link a company email to a vendor.
Beginner's Question - Percentage Formula
I'm trying to add a formula to one of my fields that shows me the amount of commission earned on a deal, for example: Deal Amount: 10,000 Commission: 6% Commission Amount: ??? Please can someone explain how I can do this?
Update Contacts from CSV file
When updating contacts with csv file it requires a contact id What do I insert Thanks Gary
Different kind of users
Hello, I want to know if its possible to create different type of users, that have different tasks.
Zoho CRM vs iPad calendar
I am trying to get my events to move over auto to my default iPad calendar. It tells me to go to settings and fix but when I do, it shows that Zoho isn't even listed as asking for access to my calendar. I am assuming its a simple fix, but I don't know it. Thanks in advance. Dominick
How to reset the top page?
I accidentally click the button that said "display no more (or something)", how should I reset the top page design? I mean I would like to show the page that I can customize.
Navigation in the GUI - easier editing of fields
We are migrating to Zoho from Solve360 to take advantage of Zoho's more powerful and customizable CRM functionality of Zoho. However, we are still finding that the simple task of entering data into a field (lead, contact or company) is much slower and clumsier than Solve360. May I suggest that you make it easier to do this? Instead of having to click a tiny "edit" button beside the field, the user could simply double click the field's box. If the user wants to save the data just entered, clicking
Events and emails
For each event I create can I set up automatic emails sent to contact 3 days, 2 days, 1 day before event.
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