Troubleshoot sign-in related issues | Troubleshooting - Zoho Accounts

Troubleshoot sign-in related issues

Please select the issue you have while signing in to your account:

Getting an error when trying to sign in

Having issues with multi-factor authentication (MFA) and couldn't access the account

Having issues connecting to mail client

Forgot the account password and couldn't access the account

Other issues

Getting an error when trying to sign in

If you encounter any of the following errors when you are trying to sign in, go through their respective troubleshooting articles to try to resolve them.


Having issues with multi-factor authentication and couldn't access the account

MFA mode: SMS-based OTP

Issue

What to do

Lost access to my mobile number and no longer able to sign in.

Go through our account recovery help for instructions on how to recover your account.

 

Alternatively, contact our support team at support@zohoaccounts.com. You will be given a backup verification code to sign in after validating your identity.

Switched to a different number and no longer able to sign in.

Lost access to my device associated with the mobile number.


MFA mode: OTP authenticator

Issue

What to do

Uninstalled the OTP authenticator from my device.

Go through our account recovery help for instructions on how to recover your account.

 

Alternatively, contact our support team at support@zohoaccounts.com. You will be given a backup verification code to sign in after validating your identity.

Lost access to my device associated with the OTP authenticator.

Receiving the "Incorrect OTP" error when trying to sign in.

This issue may occur if time is not synced properly on your app. Go through our help article to troubleshoot the issue.


MFA mode: OneAuth

Issue

What to do

Uninstalled OneAuth from my device.

Go through our account recovery help for instructions on how to recover your account.

 

Alternatively, contact our support team at support@zohoaccounts.com. You will be given a backup verification code to sign in after validating your identity.

Lost access to my device having OneAuth.

Push notification is not being received when trying to sign in.

Go through our help article to troubleshoot notification issues.

Or,

Sign in using OneAuth's alternate verification modes.


MFA mode: YubiKey

Issue

What to do

My YubiKey is not working.

Go through our help article to troubleshoot this issue.

My Yubikey is lost/stolen.

Go through our account recovery help for instructions on how to recover your account.


Having issues connecting to mail client

Issue

What to do

Unable to sign in to my mail client after enabling MFA for my account.

If your mail client doesn't support MFA, generate an application specific password and then use it as password to sign in to your mail client.

Unable to connect to my mail client that I set up previously.

Go through our help article to troubleshoot this issue.


Forgot the account password and couldn't access the account

If you have access to your recovery email address or recovery mobile number, you can reset your account password, then proceed to sign in to your account with the new password. If you have configured any MFA mode for your account, you will also be asked to verify using them while resetting your password.

If you don't have access to recovery email address or mobile number, contact our support team at support@zohoaccounts.com to recover your account. If you are an organization user, you can also contact your administrator to reset your password.

Other issues

  1. Asked to sign in to your account every time you quit your web browser.

If you encounter an issue not mentioned in this article or are not able to troubleshoot the issues, write to our support team at support@zohoaccounts.com for further assistance.


    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now


          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide





                    Secure your business
                    communication with Zoho Mail


                    Mail on the move with
                    Zoho Mail mobile application

                      Stay on top of your schedule
                      at all times


                      Carry your calendar with you
                      Anytime, anywhere




                              Zoho Sign Resources

                                Sign, Paperless!

                                Sign and send business documents on the go!

                                Get Started Now


                                    Zoho SalesIQ Resources



                                        Zoho TeamInbox Resources



                                                Zoho DataPrep Resources



                                                  Zoho DataPrep Demo

                                                  Get a personalized demo or POC

                                                  REGISTER NOW


                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now











                                                                          • Related Articles

                                                                          • Maximum concurrent session limit reached.

                                                                            What happened? By default, Zoho Accounts supports a maximum of  50 concurrent sessions for an account to prevent multiple users from using the same Zoho account. If you have exceeded the maximum concurrent session limit, you won't be able to access ...
                                                                          • What is meant by concurrent session limit?

                                                                            By default, Zoho Accounts supports a maximum of 50 concurrent sessions for an account to prevent multiple users from using the same Zoho account. If you have exceeded the maximum concurrent session limit, you won't be able to access your Zoho account ...
                                                                          • You've reached your daily sign-in limit. Please contact Zoho Accounts support.

                                                                            What happened? For security reasons, we have restricted the daily sign-in limit for a Zoho account to 20 times per day. If you exceed the limit you won't be able to access your account. There are two possible reasons for this error: Too many users ...
                                                                          • Why have I been locked out of my Zoho account?

                                                                            Our service temporarily blocks users from signing in to Zoho services if it detects any threat in the network. We manually analyze the problem and if we find that there is nothing wrong with the network being used, we enable the user's account after ...
                                                                          • Troubleshoot MFA related issues

                                                                            Introduction If you have set up multi-factor authentication (MFA) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access ...
                                                                          Wherever you are is as good as
                                                                          your workplace

                                                                            Resources

                                                                            Videos

                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                            eBooks

                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                            Webinars

                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                            CRM Tips

                                                                            Make the most of Zoho CRM with these useful tips.



                                                                              Zoho Show Resources