Advanced Analytics for Klaviyo

Advanced analytics for Klaviyo offers a powerful solution for data-driven marketing. It empowers businesses to gain deeper insights into campaign performance, customer behavior, and trends, enabling informed decisions and enhanced marketing strategies.

You can also import selected modules of Shopify along with Klaviyo's customer engagement data, if you have enabled Klaviyo's Shopify Integration.

The connector comes with a unique set of hand-picked reports and dashboards that enable you to jumpstart your analytics easily.

General

1.What is Zoho Analytics?

Zoho Analytics is a self-service BI and data analytics software that lets you analyze your data, create stunning data visualizations, and discover hidden insights in minutes.

Zoho Analytics offers the following important capabilities:

Complete Online Business Intelligence and analytics service, accessible anytime, anywhere!
Easy to adopt 'spreadsheet-like' interface with powerful drag & drop based reporting features for quick report creation.
Visual Analysis capability for in-depth analysis and to slice & dice your data.
Wide range of reporting capabilities like Dashboards, Charts, Pivot Table, Summary View, Tabular View, and KPI Widgets.
Data import from various sources such as data stored in local drive (CSV, Excel, JSON,HTML, XML, JSON, Statistical & MS Access files), Web Feed and Cloud Drive. Also supports data import from local/hosted Databases and cloud databases. Supports periodic scheduling of importing data.
Integrated with a suite of 15+ Zoho products such as Zoho Finance, Zoho Desk, Zoho Project, Zoho People, Zoho Campaign, Zoho Survey, etc.
Integrated with 45+ popular business applications like Google Ads, Facebook Ads, Bing Ads, Salesforce CRM, Mailchimp, Zendesk, etc.,
Integrated with Zapier and Zoho Flow to power up import from over 500+ apps.
Integrates with custom applications using APIs.
Blend/merge data from across different sources to create meaningful business reports and get end-to-end cross-functional analytics.
SQL (Structured Query Language) driven querying for powerful data preparation and report creation.
An advanced formula engine for deriving key business metrics from your data.
Ability to create reports with ease by simply Ask Zia in natural language. Zoho's Intelligent Assistant will comeup with attractive and relevant visualizations over your data.
Derives insights instantly with Zia Insights in the form of digestible narrations. Instead of interpreting the visualization manually.
Effectively predicts future data trends with its powerful forecasting algorithms. This analyzes past data deeply and comes up with the best forecast for the future.
Data alerts to track vital changes in your key business metrics.
Capacity to deliver consumable insights through familiar everyday business workflow by crafting stories with immersive presentations.
Provides analytical portals for sharing insights.
Collaborative reporting and analytics with fine-grained permission control over your Sharing Views and reports with your colleagues & friends.
Efficiently collaborate with your users by setting up real-time commenting on a shared view.
Publish reports for wider consumption. Embed reports/dashboards within your websites, web applications, and blogs.
Export, Email, and Print reports in a variety of formats.
Highly secure as all users login only over HTTPS (SSL connection). All your data and reports are hosted in secure data centers. (Refer to Security and Privacy)
Supports Logo Rebranding.
Get the mobile apps (optimized for both IOS and Android platform) and access the reports and dashboards on the go.

2. Why Advanced Analytics connector for Klaviyo?

This connector brings in all the capabilities of Zoho Analytics described above to Klaviyo users.

A full-featured business intelligence (BI) and reporting tool that can slice & dice the Klaviyo data to create any reports/dashboards you require.
Create your own reports and dashboards based on not only your Klaviyo data but also by blending data from other data sources.
Share reports and dashboards with your colleagues.
Set up Alerts to get notifications on key business metrics.
Schedule and email your reports whenever you want.
Export your reports as PDF, HTML, Excel, CSV, and image files.
Embed your reports on websites, blogs, etc.

3. Who can subscribe to the Klaviyo - Zoho Analytics connector?

Users in any paid plan of Klaviyo along with a paid plan of Zoho Analytics, Zoho CRM Plus or Zoho One can subscribe to this connector. Users with the Administrator roles can configure this connector.

Pricing and Trial

1. How much does this connector cost?

Klaviyo Analytics is bundled free for all the paid users of Zoho Analytics. The Zoho Analytics paid plans start at $25 per month. Click to learn more about Zoho Analytics pricing.

2. Do you provide trial evaluation for this connector?

Yes, we do provide a 15-day free trial for this connector from the date of set up.

3. What do you mean by 'Users' in the (connector) pricing plan?

Any individual with whom you share your workspace, tables (data), reports and dashboards, created in Zoho Analytics for collaboration is considered a 'User' in Zoho Analytics. A user is identified by his/her unique email address, with which their Zoho Analytics account is registered. Suppose you subscribe to the Zoho Analytics Standard plan, you can privately share the data/reports in your account and collaborate with 4 other people. Now your Zoho Analytics account is said to have 5 users (including yourself).

4. What do you mean by 'Rows'/'Records' and how is it calculated in the pricing plan?

In Zoho Analytics, a row or record is defined in the same context as in a database (or spreadsheet). In simple terms, a table consists of rows (records) and columns (fields). Each row in a table represents a set of related data that has the same structure.
For example, In the Tickets table, each row would represent a single tickets' record such as created at, resolved at, due date, resolution time etc. The number of rows calculated for pricing is the sum of all rows/records stored across all your Workspace tables in your Zoho Analytics account.

Setup

1. Who can setup the Klaviyo Advanced Analytics Connector?

The Account Administrator and the Organization Administrators can set up the Advanced Analytics connector. Click here to learn about Managing Users.
The credentials of the Administrator who set up the connector, will be used for establishing any connections with source application by other administrators.

2. How do I setup the Klaviyo Advanced Analytics connector?

3. How long should I wait for my Klaviyo data to initially appear in Zoho Analytics?

Initial data import will take a few minutes to a couple of hours, depending on the volume of data in your Klaviyo account. You will receive an email notification once the import is complete. If you access the Workspace before the initial fetch is completed, you may find some data missing.

4. What are the modules and fields in Klaviyo that will be synchronized in Zoho Analytics Workspace?

Modules	Fields
Lists And Contacts	List ID, List Name, List Type, Created At, Updated At
Email Campaigns	Campaign ID, Campaign Name, Campaign Status, Campaign Send Time, Campaign Created, Campaign Updated
Email Campaigns Vs Lists Included	Campaign ID, List ID
Email Campaigns Vs Lists Excluded	Campaign ID, List ID
Flows	Flow ID, Flow Name, Flow Status, Trigger Type, Created At, Updated At
Profiles	Profile ID, First Name, Last Name, Email, Phone Number, Organization, Address 1, Address 2, City, State, Country, Latitude, Longitude, Zip, Created At, Updated At
Bounced Email	Event ID, Campaign ID, Flow ID, Campaign/Flow Name, Campaign Subject, Email Domain, Event Created, Bounce Type, Profile ID
Clicked Email	Event ID, Campaign ID, Flow ID, Campaign/Flow Name, Campaign Subject, Email Domain, Event Created, Bounce Type, Profile ID, Client Name, Client Type, Client OS Family, Client OS
Opened Email	Event ID, Campaign ID, Flow ID, Campaign/Flow Name, Campaign Subject, Email Domain, Event Created, Bounce Type, Profile ID, Client Name, Client Type, Client OS Family, Client OS
Received Email	Event ID, Campaign ID, Flow ID, Campaign/Flow Name, Campaign Subject, Email Domain, Event Created, Profile ID
Dropped Email	Event ID, Campaign ID, Flow ID, Campaign/Flow Name, Campaign Subject, Email Domain, Event Created, Profile ID
Marked Email As Spam	Event ID, Campaign ID, Flow ID, Campaign/Flow Name, Campaign Subject, Email Domain, Event Created, Profile ID
CustomersMarked Email As Spam	Event ID, Campaign ID, Flow ID, Campaign/Flow Name, Campaign Subject, Email Domain, Event Created, Profile ID
Checkout Started - Shopify	Event ID, Item Count, Value, Total Discounts, Currency Code, Event Created, Profile ID, Order ID
UsersPlaced Order - Shopify	Event ID, Item Count, Source Name, Value, Total Discounts, Currency Code, Event Created, Profile ID, Order ID
Ordered Product - Shopify	Event ID, Product Name, Value, Variant Name, Vendor, Quantity, Event Created, Profile ID, Product ID
FulfilmentsFulfilled Order - Shopify	Event ID, Item Count, Value, Total Discounts, Currency Code, Event Created, Profile ID, Order ID
Cancelled Order - Shopify	Event ID, Item Count, Value, Total Discounts, Currency Code, Event Created, Profile ID, Order ID
Refunded Order - Shopify	Event ID, Item Count, Value, Total Discounts, Currency Code, Event Created, Profile ID, Order ID

5. I got this email which said 'Setup Process Failed'/'Synchronization Process Failed'. What should I do?

The import process of your Klaviyo data can sometimes fail for a variety of reasons. Hence, you may receive such emails occasionally.
You will receive the 'Integration Setup Failed' mail when there is a failure during the initial fetch. In this case, we request you to:

Open the Workspace in which you have set up the connector.
Click the Data Sources button in the Explorer tab.
In the Data Sources page that opens click the Retry Now link. If the issue persists please do write to support@zohoanalytics.com. We will look into it and get back to you immediately.

Note: The Account Administrator and the Organization Administrator can use the Retry Now link to resume the integration process.

6. I got this email which said 'Klaviyo Data Synchronization Failure'. What should I do?

Data sync may sometimes fail due to a variety of reasons such as Authentication Failure, your business application is down etc. In that case, you will receive the "Data Synchronization Failure" mail with the reason for the failure and its solution. Click here to learn more about Synchronization Error Failures and its solutions.

7. Is there a link to the data source tab that can be shared with the other team members?

The Data Source permalink helps you easily access the data source tab, and this link can be pasted in dashboards to stay informed about the synchronization status. The Account Admin and the Organization Admin can edit the setup, view the sync and audit history. The Workspace Admin can view the data sync details.

To copy the data source permalink,

Click the Data Sources tab from the side navigation panel.
Click the Copy icon to copy the Data Source URL.

The Workspace Admin can view the data sync details as shown below.

8. How frequently can I synchronize my data with Zoho Analytics?

You can choose to synchronize data at one of the intervals mentioned below.

1 Hour (Enterprise plan Only)
3 Hours (Standard Plan and above)
6 Hours (Standard plan and above)
12 Hours (standard plan and above)
Every day (Basic Plan)

Note:

Users in Enterprise plan alone can choose to synchronize data at every 1 hour.
Users in Basic plan can synchronize their data only once everyday.

9. Can I edit the Klaviyo Advanced Analytics connector's synchronization setting?

Yes, you can edit the Klaviyo connector synchronization setting. The Account Administrator and the Organization Administrators can edit this setup. To do this,

Open the corresponding Klaviyo Advanced Analytics Workspace in Zoho Analytics.
Click Data Sources on the left panel.
In the Data Sources page that opens, click Edit Setup.
The Edit Setup - Klaviyo dialog will open. Modify the settings as needed.
Click Save. The synchronization setting will be modified and data will be synced in the next synchronization interval.

Note: The credentials of the Administrator who set up the connector will be used for establishing any connections with source application by other administrators.

10. Can I view the data sync history?

Yes, the Account Administrator and the Organization Administrator can view the data sync history. Follow the below steps to view the data sync history.

Open the corresponding Klaviyo Analytics Workspace in Zoho Analytics.
Click Data Sources on the left panel. All the data sources of the workspace will be listed.
Click Klaviyo. The Data Sources page for Klaviyo will open.
In the Data Sources page that opens, click Sync History.
A calendar with the Sync History of the last 45 days will open. The date when the data sync has happened will be highlighted. Hover to view the number of times the data had got synced on a specific date.
Click the date to view more details.
- Time - Displays the time when the data is synced.
- Status - Shows whether the sync was a success or a failure.In case of failure, the reason will be displayed.

11. Can I synchronize my Klaviyo data instantly?

Yes, you can synchronize your Klaviyo data instantly when needed.

To synchronize your data instantly:

Open the corresponding Klaviyo Advanced Analytics Workspace in Zoho Analytics.
Click the Data Sources icon on the left panel.
In the Data Sources page that opens, click the Sync Now link. Klaviyo data will get instantly synchronized.

Note: This option can be used up to five times between the schedules.

12. How can I fetch the entire data from Klaviyo into Zoho Analytics? What is the difference between Sync Now and Full Data Fetch?

The Account Administrator and the Organization Administrators can fetch the entire data from Klaviyo into Zoho Analytics.

The key difference between the Sync Now and Full Data Fetch are,

Sync Now - This will synchronize the recent data from the source application with the existing data in Zoho Analytics.

Full Data Fetch - This will fetch the entire set of data from the source application and replace the existing data in Zoho Analytics with it.

Follow the below steps to perform the full data fetch:

Open the corresponding Workspace.
Click the Data Sources icon on the left panel.
In the Data Sources tab that opens, click Full Data Fetch link.

13. Can I set up the Klaviyo Advanced Analytics in any other existing Workspace or in any other Advanced Analytics Workspace?

Yes, you can set up the KlaviyoLiveAgent Advanced Analytics in any of the existing Workspaces, or in any of the Advanced Analytics workspace to analyze data together. To do this,

Open the Workspace into which you would wish to import your Klaviyo data.
Click the Import Data button in the Explorer tab, or Select New > New Table/Import Data.
In the Create New Tabl e tab that opens, select Import from Klaviyo.
In the Import from Klaviyo dialog that opens, authenticate your Klaviyo account.
Select the form and the corresponding fields that need to be imported into Zoho Analytics.
Select the necessary schedule import options in the Schedule Import Settings section and click Next.

Your Klaviyo data will be imported into your workspace. Refer to this setup presentation.

14. Can I add/modify data in the Klaviyo Analytics data tables within Zoho Analytics?

No, you cannot add/modify data in the Klaviyo data tables. Data from Klaviyo application will automatically get synced into Zoho Analytics in the different tables. You cannot edit any of this data or add new data records from within Zoho Analytics.
However, you can add new tables and import data into there. You can then create reports combining data in those tables with the data from Klaviyo.

15. Can I add new columns to the Klaviyo data tables within Zoho Analytics?

No, you cannot add new columns. But, you can add Custom and Aggregate Formulas (i.e., calculated fields) to these tables to help you create powerful reports. Refer Adding Formulas to know more on this.

16. Can I add new data tables in this Workspace to create reports & dashboards?

Yes, you can add new data tables. Click New > New Table to add a new table in the existing Klaviyo Advanced Analytics Workspace.
With this feature, you can import data from other sources or add them manually into your Workspace to analyze and create reports combining this with your Klaviyo data.

17. Can I transfer my connector to another admin account?

Yes, the Klaviyo connector in your account can be transferred to another Administrator in the Organization.

Account Transfer: An Account Administrator can transfer the connector by transferring the account to an Organization Administrator. Click here to know more about Managing Organizations.
Leaving the Organization: An Organization Administrator can transfer the connector setup to another Administrator by unsubscribing from the Organization.
Transfer connector : Write to support@zohoanalytics.com, if the organization administrator continues to be part of the organization but wishes to transfer the Klaviyo connector to another user(Organization Administrator).

18. Can I re-authenticate my Klaviyo account in Zoho Analytics?

Yes, only the Administrator who created the connector setup can re-authenticate. Follow the below steps to re-authenticate,

Open the corresponding Klaviyo Advanced Analytics Workspace in Zoho Analytics.
Click Data Sources on the left panel.
In the Data Sources page that opens, click Re-Authenticate.
Click Re-authenticate Klaviyo. You will be prompted to provide the credentials.
Enter your credentials and re-authenticate your account. Your account will be successfully authenticated.

19. Can I track the action by all users in the connector workspace?

Yes, you can track all activities performed in Connector-configured workspaces by all users, using Audit History. The Account Administrator and the Organization Administrators can view the audit history.

Follow the below steps to do so.

Open the corresponding Klaviyo Advanced Analytics Workspace in Zoho Analytics.
Click Data Source s on the left panel.
The Data Sources page will open. Click Audit History.
A dialog with audit history for the last 180 days will open with the following information.:
- Date and Time of the action
- Action done
- User who performed the action

The following are the actions that are logged in Zoho Analytics.

User Actions
- Create - Connector setup created
- Edit Setup - Edit connector setup to do the following changes.
  - Modules Added
  - Modules Removed
  - Fields Added
  - Fields Removed
  - Schedule Change and
  - Entities (Campaigns, Org, Handles) Modified
- Delete - Remove integration
- Take Ownership - Transferred connector to other admin.
- Re-authenticate - Re-authenticate business app
- Sync Now - Sync data instantly
- Retry Now - Retry to import data after initial setup failure
- Connector Activated (when you upgrade from Basic plan to Standard plan)
- Connector Disabled (when you downgrade from Standard plan to Basic plan)
System Event - Any action done by Zoho Analytics
- The Connector is automatically deleted when you downgrade to free plan.
- The Connector is automatically restored when you upgrade from free plan to a higher plan.
- The Connector is automatically deactivated when you downgrade your plan.
- The Connector is automatically activated when you upgrade to a higher plan.
- The Connector is manually restored by the Zoho Analytics support.
- Data synchronization schedule automatically changed to interval supported to your new pricing plan.

20. How can I remove the Integration?

The Account Administrator and the Organization Administrators can remove the connector integration from the Data Source page. To remove the integration,

Open the corresponding Klaviyo Advanced Analytics Workspace in Zoho Analytics.
Click Data Sources on the left panel.
Hover the mouse over the Data Source name in the left corner. A Settings icon will appear.
Click the Settings icon.
Select Remove Data Source.

The data synchronization from Klaviyo in this Workspace will be removed. However, you will still be able to access this Workspace with existing data.

Reporting Features

1. In which modules of Klaviyo can I create reports?

Zoho Analytics will synchronize the data specified in this question into the Klaviyo Analytics workspace. You can create reports using this data.

2. How do I create my own reports with this connector?

3. Can I create reports using the columns from different tables?

Yes, you can create reports using the columns from different tables. All the modules (tables) from Klaviyo will be linked by default. You can create reports by simply dragging and dropping the required columns into the reports designer.

4. What are the report types supported by Zoho Analytics?

Zoho Analytics supports a wide variety of reports.

Charts
- Bar
- Stacked Bar
- Histogram
- Butterfly
- Line
- Smooth Line
- Step
- Combination (Line & Bar)
- Pie
- Doughnut
- Funnel
- Bubble
- Bubble Pie
- Packed Bubble
- Scatter
- Area
- Stacked Area
- Web
- Word Cloud
- Geo Map
- Heat Map
- Table View
- Dial
- Bullet
Pivot tables (Matrix Views)
Summary view
Tabular view
KPI Widgets
- Single Numeric Widget
- Dial Chart Widget
- Bullet Chart Widget
Dashboards (multiple reports arranged in the same page)

5. What are the default reports & dashboards created by Zoho Analytics, on setting up this connector?

When you setup/configure the Klaviyo Connector, set of default reports & dashboards are automatically created. These hand-picked reports will be pretty useful in analyzing your help data effectively.

6. What is Ask Zia? How can I create reports using Zia?

Zia is Zoho's Intelligent Assistant. Ask Zia understands your questions asked in plain English and gets you powerful insights as answers in the form of attractive and relevant visualizations.

You can simply Ask Zia questions and it will interpret these questions, fetch data from the relevant tables, and generate the most appropriate reports immediately.

7. What are Formulas in Zoho Analytics?

Formulas, as the name indicates, are calculations that help you derive key business metrics that can be used for reporting and analysis. Zoho Analytics provides a powerful formula engine to create any type of calculations required, to enable creating the required reports.

Refer to Adding Formulas in Zoho Analytics to know more.

8. What are the default formulas that gets added by Zoho Analytics when this connector is setup?

The default formulas added by Zoho Analytics are listed below. You can view these formulas by opening the corresponding table and selecting Add > Edit Formulas from the toolbar.

The below table lists all the default formulas that will be created in the Profiles table.

Formula Name	Formula Type	Formula	Description
Profile Name	Formula Column	concat_ignore_null("First Name",' ',"Last Name")	Gives the full profile name.

The below table lists all the default formulas that will be created in the Placed Order - Shopify table.

Formula Name	Formula Type	Formula	Description
Orders Placed per Profile	Aggregate Column	count("Placed Order - Shopify"."Event ID")/count("Profiles"."Profile ID")	Gives the count of total orders placed per profile.
Placed Order Value per Profile	Aggregate Column	sum("Placed Order - Shopify"."Value")/count("Profiles"."Profile ID")	Gives the total value of orders placed per profile.

The below table lists all the default formulas that will be created in the Ordered Product - Shopify table.

Formula Name	Formula Type	Formula	Description
Products Ordered per Profie	Aggregate Column	sum("Ordered Product - Shopify"."Quantity")/count("Profiles"."Profile ID")	Gives the count of total ordered products per profile.

The below table lists all the default formulas that will be created in the Fulfilled Order - Shopify table.

Formula Name	Formula Type	Formula	Description
Fulfilled Orders per Profile	Aggregate Column	count("Fulfilled Order - Shopify"."Event ID")/count("Profiles"."Profile ID")	Gives the count of total fulfilled orders per profile.
Discount Value per Profile	Aggregate Column	sum("Fulfilled Order - Shopify"."Total Discounts")/count("Profiles"."Profile ID")	Gives the total discount value per profile.
Fulfilled Order Value per Profile	Aggregate Column	sum("Fulfilled Order - Shopify"."Value")/count("Profiles"."Profile ID")	Gives the total fulfilled order value per profile.

The below table lists all the default formulas that will be created in the Cancelled Order - Shopify table.

Formula Name	Formula Type	Formula	Description
Cancelled Orders per Profile	Aggregate Column	count("Cancelled Order - Shopify"."Event ID")/count("Profiles"."Profile ID")	Gives the count of total cancelled orders per profile.

The below table lists all the default formulas that will be created in the Refunded Order - Shopify table.

Formula Name	Formula Type	Formula	Description
Refunded Orders per Profile	Aggregate Column	count("Refunded Order - Shopify"."Event ID")/count("Profiles"."Profile ID")	Gives the count of total refunded orders per profile.

9. Can I create my own custom formulas in Zoho Analytics? If yes, how do I create?

Yes, you can create your own custom formulas in Zoho Analytics. To know how to create your own formulas, refer to the Adding Formulas in Zoho Analytics help page.

10. Can I combine/blend data from other sources with the data from Klaviyo to create reports and dashboards?

Yes, you can combine data from other sources with your Klaviyo data for analysis.

To do this, you need to add/import a new data table into the Klaviyo Advanced Analytics Workspace as explained in the previous question and then define a look-up to join it with the table from Klaviyo.

To define a lookup relationship between two tables, it is essential that the tables have at least one column which is common between them. Follow the below steps to look up a column from Klaviyo along with the data from any other source.

Open the corresponding table, right-click the column header, and select Change to Lookup Column.
In the Change to Lookup Column dialog that opens, select the column to look up.
Click OK.

.Click to learn more about Lookup Column

11. Can I join data from multiple tables to create reports?

Yes, you can join data from multiple tables to create the reports. Refer to Joining Tables in Zoho Analytics for detailed help on this.

12. What are Query Tables?

Zoho Analytics allows you to drive the data required by writing standard SQL SELECT Queries. This feature is called Query Tables. With Query Tables, you can also combine data from different tables and create reports from the same. Click here to know how to create Query Tables in Zoho Analytics.

Cross-Functional Analytics with Shopify

1. Can I combine Shopify with Klaviyo for cross-functional analytics?

Yes, you can combine the Shopify data with Klaviyo for cross-functional analytics, if you enable Klaviyo's Shopify Integration. Click here to learn more about Klaviyo's Shopify Integration.

2. How can I analyze the data from Shopify with Klaviyo?

You can import the data from the Shopify into the Klaviyo workspace to analyze the data together.

To import data from Shopify,

Open the Klaviyo workspace.
Click the Create button on the side navigation panel.
Select the New Table/ Import Data on the Create New Table section.
From the Import Your Data page that opens, select Shopify initiate the import using the login credentials.
Select the necessary modules and fields.
Click the checkbox " Data Blending " to connect Klaviyo with Shopify automatically.
Click Create.

3. Will a lookup relationship between the related modules of Klaviyo and Shopify be created automatically?

A lookup relationship will be created automatically between the related modules of Klaviyo and Shopify, if you have enabled data blending between Klaviyo and Shopify during the import. You can also manually create a lookup relationship, refer Joining tables for more details.

Users, Sharing & Collaboration

1. How do I share the reports in Zoho Analytics with my colleagues?

You can easily share the reports that you create with the other users in your organization. Refer to the Sharing and Collaboration help page for more details on this.
Once you privately share a report with your colleagues they will be able to access the reports as you do. Refer here to know how to access the reports.

2. What are the user roles available in Zoho Analytics?

Zoho Analytics offers four user roles - Account Administrator, Organization Administrator, Workspace Administrator, and User. Click to know more about the Zoho Analytics Organization Model and User Roles.

3. Why can't other users edit the reports that I have shared with them?

This is the expected behavior. Only when the users to whom the reports are being shared is set as a Workspace Administrator, they will be able to edit the reports. If a normal user wants to edit the report, he/she will have to save the report with a new name using the Save As option toolbar. The User can edit this report. To know more about user role, click here.

4. Can I share the same report created, to multiple users with different criteria associated so that they see different data?

Yes, you can. Refer to the topic Apply filter criteria.

5. Can I export a report/dashboard?

Yes, you can export the report/dashboard in various file formats such as CSV, EXCEL, PDF, HTML, and Image. Click to know more.

6. How can I print the reports & dashboards created in Zoho Analytics?

To print the report/dashboard, you first need to export it. You can export the report in various file formats such as CSV, EXCEL, PDF, HTML, and Image. Click to know more.

Note:

If you are a user with whom a report has been shared and you want to take a print, ensure that you have been provided the Export permission by the Administrator to the report. Only then will you be able to print the report.

7. How can I email reports & dashboards created in Zoho Analytics in a scheduled manner?

If you are the Administrator of the Zoho Analytics or a 'Workspace Administrator', you can schedule reports and dashboards to be emailed automatically. Refer to the email schedule section in this help documentation.

8. Can I embed/create permalink for reports & dashboards created in Zoho Analytics?

Yes, you can embed/create permalink for reports & dashboards. You can also create a slideshow of views. Refer to the Publishing Option section to learn how to do this.

Solutions

1. Does Zoho Analytics offer Embedded Analytics or rebranding?

Yes, Zoho Analytics supports various rebranding options such as Portal rebranding/white labeling and Logo Rebranding.

Help & Support

1. How do I get technical support on Zoho Analytics?

We offer 24x5 technical support (Monday to Friday). In case if you need our assistance kindly do mail us your questions to support@zohoanalytics.com.

You can also reach out to us on our toll-free numbers.

United States : +1 (888) 900 9646
United Kingdom : +44 (20) 35647890
Australia : +61-2-80662898
India : +91-44-6965 6060

2. Can I have someone from Zoho do a demo for me?

Yes, certainly. Register for a demo in this page.