Feature availability across data centers
This help page is a work in progress and will be updated whenever new data centers are added or feature availability changes.
1. Overview
Data centers act as centralized hubs to manage, store, and analyze data efficiently and securely. At Zoho, we operate multiple data centers worldwide, accessible through different domains, to securely store user data while also adhering to regional data protection and privacy requirements. The availability of features may vary across these data centers depending on local laws, supported services, compliance approvals, and technical setups.
1.1 Why feature availability varies by DC in Creator
Note: Data protection and privacy laws in multiple countries state that user data can only be stored in data centers located on that country's soil. In compliance, each data center only holds the data of users who have registered in that domain.
A few Zoho Creator features are data center-specific due to technical, compliance, or regional reasons, which limits their availability across the globe. You can refer to the table in section 3 (Unavailable features by data center) to find out which features aren’t supported in which DCs.
- Regulatory compliance: Different regions have different laws. For example, in the EU region, GDPR places strict rules on data handling, so features relying on external providers (like SMS-based OTP) may be restricted.
- Third-party dependencies: Some features depend on third-party services that aren’t available everywhere. For example: Google Translate API for localization is unavailable in China, so that feature isn’t offered in the CN DC.
- Infrastructure rollout: New or complex features may be introduced gradually across DCs. For example, AI modeler (powered by ZLabs) is not yet supported in certain DCs, as the required infrastructure support has not yet been provisioned.
2. Find your data center
Refer to the below table to find out datacenter contains your data.
Info: In case you relocate to a new country or region, you also have the flexibility to migrate your account to a different data center. You can write an email to migrations@zohoaccounts.com and our team will guide you through the process. This ensures that your data continues to remain accessible while respecting both your business needs and local compliance standards.
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Data center
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Domain URL
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United States (US)
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Europe (EU)
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India (IN)
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Australia (AU)
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Japan (JP)
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Canada (CA)
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Saudi Arabia (SA)
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United Arab Emirates (UAE)
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China (CN)
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The below map shows Zoho’s global data centers, each serving users in its respective region.
3. Unavailable features by data center
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Data centre
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Unavailable features
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United States (US)
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European Union (EU)
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China (CN)
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Payment workflows, cloud functions, AI modeler, localization (via Google Translate), portal SMS-based OTP login, Zia assistance (using OpenAI & Zoho GenAI)
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Japan (JP)
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Gallery apps, cloud functions, custom apps and extensions (Zoho Marketplace), AI modeler, portal SMS-based OTP login, Zia assistance (using Zoho GenAI)
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India (IN)
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Not applicable
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Australia (AU)
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Canada (CA)
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Saudi Arabia (SA)
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Cloud functions, rebranded mobile apps, AI modeler, metrics, Portal SMS-based OTP login, Zia assistance (using Zoho GenAI)
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United Arab Emirates (UAE)
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Payment workflows, gallery apps, custom apps and extensions (Zoho Marketplace), rebranded mobile apps, AI modeler, localization (via Google Translate), metrics, portal SMS-based OTP login, Zia assistance (using Zoho GenAI)
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