Introducing ASAP Android SDK
Equipping the Help Center services as widgets to deliver instant assistance to your customers
What is ASAP?
The App Support Across Platforms (ASAP) widget in Zoho Desk is a stand-alone app that provides in-app
self-service to your end-users. It works in tandem with your knowledge
base and customer support resources to provide help center functionality
within the app. With ASAP, your customers do not have to navigate to a
different page on your website to access help articles or seek help from
customer service representatives or fellow users. They can find the
answers they need right within the ASAP help widget.
Key Highlights
- Home Screen Customization to match your brand.
- Greet your customers with a warm welcome.
- View the Recent and Popular Articles as widgets.
- Now follow/unfollow the Community.
- Multi-layout options for submitting tickets.
- We enhanced the Ticket Properties screen.
- View the Most Popular and Most Discussed topics on the Community module.
- Elevated the Ticket Filter options.
- Flutter Framework is now supported.
- Introduced text-to-speech for the KB Module.
- Helps to find the right content with the In-article search.
- Contextual support with multi-SDK.
- Filter the topics with Tags.
Why should you use ASAP?
ASAP help widget can be integrated with your Android mobile application to make the help center services available within your application.
You can deliver the following help center services to your customers:
- Customer support teams (to raise tickets)
- Knowledge base (to access help articles)
- User community (to interact with other customers)
- AI-powered virtual assistant (Zia and Guided Conversations)
- Chat with an agent (Customers can chat with agents)
Related articles
- Working with the ASAP SDK for Android
- How to Integrate the ASAP SDK with your Android app
- How to display the Help Center's services as modules on your Android app?
- How to authenticate users on your Android app?
- How to customize the ASAP SDK Help Widget UI?
- How to change your language settings for ASAP Android SDK?
- How to enable push notifications for the ASAP Android SDK?
- How to display details of anonymous users to your agents?
- How to customize the knowledge base module for the ASAP Android SDK?
- How to customize the community module for the ASAP Android SDK?
- How to customize the tickets module for the ASAP Android SDK?
- What are the configuration settings for the ASAP Android SDK?
- ASAP SDK Android - Release Notes
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