Introducing ASAP Android SDK

This document pertains explicitly to help widgets created using the updated new ASAP Setup.

Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your app, use the latest ASAP Android SDK 4.0.

Equipping the Help Center services as widgets to deliver instant assistance to your customers

The ASAP SDK for Android provides easy access to help your Android app's end users. Using this SDK, you can create and customize a help widget within your app and provide end-users easy access to the help center services.

If you're new to ASAP, here's a quick intro.

What is ASAP?

The App Support Across Platforms (ASAP) widget in Zoho Desk is an app that provides in-app self-service to your end-users. It works with your knowledge base and customer support resources to provide help center functionality within the app.

With the ASAP SDK framework, your customers do not have to navigate to a different page on your mobile app to access help articles or seek help from customer service representatives. They can find the answers they need right within the ASAP help widget.

Key Highlights

Home Screen Customization to match your brand.
Greet your customers with a warm welcome.
View the Recent and Popular Articles as widgets.
Now follow/unfollow the Community.
Multi-layout options for submitting tickets.
We enhanced the Ticket Properties screen.
View the Most Popular and Most Discussed topics on the Community module.
Elevated the Ticket Filter options.
Flutter Framework is now supported.
Introduced text-to-speech for the KB and Community modules.
Helps to find the right content with the In-article search.
Contextual support with multi-SDK.
Filter the topics with Tags.

Why should you use ASAP?

ASAP help widget can be integrated with your Android mobile application to make the help center services available within your application.

You can deliver the following help center services to your customers:

Customer support teams (to raise tickets)
Knowledge base (to access help articles)
User community (to interact with fellow customers)
Guided Conversations (to build a conversation flow)
Answer Bot (for AI-based self-service powered by Zia)
Business messaging (to facilitate personalized and engaging conversations)
SalesIQ Chat (Chat service powered by SalesIQ)

Exploring the demo app to understand ASAP SDK's potential for enhancing your app's self-service capabilities and improving your customer support offering is recommended. Click here to download the Demo App now - Play Store
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The Events Callback feature in the Zoho Desk ASAP SDK is a powerful tool designed to enhance your mobile applications by providing insights into user interactions within the Help Center. By implementing this feature, you can understand how users engage with your resources, which can inform your strategies for content improvement and user experience optimization. Refer to this help doc for the event callbacks supported in ASAP SDK.