Resolving Error Messages
Error creating a time sheet - user is not available during the time
Error Encountered Reason The Start/End Time of the new time sheet you are trying to create for the service resource is in conflict with the Start/End Time of an existing time sheet of the service resource. Resolution You can try one of the following ...
Error adding an agent to a crew - agent is already part of a crew
Error Encountered Reason The agent you are trying to add to the crew is part of the same or another crew during the selected time. Resolution You can try one of the following options: Add the agent to the new crew but with a different Start/End Date ...
User not allowed to start work on an appointment as they are working on another appointment
Error Encountered Reason A field agent attempts to start work on an appointment (or starts a time sheet) when they are already working on another appointment (have an time sheet In Progress). Resolution Click on the appointment in the error message. ...
End time of a time sheet is before the start time of work
Error Encountered Reason The End Date/Time that you have provided while editing a time sheet is before the Start Date/Time. Resolution While editing a time sheet, provide an End Date/Time that is after the Start Date/Time.
Error creating a time off - A time off exists for the service resource at that time
Error Encountered Reason The Start/End Time of the new time off you are trying to create for the service resource is in conflict with the Start/End Time of an existing time off of the service resource. Resolution You can try one of the following ...
Error creating a trip - A trip exists for the service resource at that time
Error Encountered Reason The Start/End Time of the new trip you are trying to create for the service resource is in conflict with the Start/End Time of an existing trip of the service resource. Resolution You can try one of the following options: ...
Error creating an appointment - The chosen service resource has taken time off
Error Encountered Reason One or more of the Service Resources (field agent or crew) you want to assign to the service appointment have taken time off. Resolution You can try one of the following options: Remove the service resources who have taken ...
Error creating an appointment - The chosen service resource is assigned to another appointment
Error Encountered Reason One or more of the Service Resources (field agent or crew) you want to assign to the service appointment are already assigned to another service appointment. Resolution You can try one of the following options: From the ...

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