Session tools
Network Performance
When using Zoho Lens, whether through video overlays, annotations, or real-time collaboration, network performance directly influences the overall user experience. Poor network conditions, such as high packet loss, unstable latency, or erratic ...
Work Instruction
The Work Instruction feature in Zoho Lens helps streamline field operations by enabling technicians to create, assign, and execute step-by-step task flows. Whether used during a live session or independently via a scanned QR code, it ensures ...
Geo Location
Accurate location verification is crucial across a range of scenarios, including validating insurance claims, securing transactions, confirming service areas, and conducting virtual inspections. Zoho Lens addresses these challenges with its ...
Virtual Pointer
The Virtual Pointer is an annotation tool, much like the arrow or pencil. It can be used by all participants (customer, primary technician, secondary technician, and guest technician) in a remote assistance session. Its main purpose is to direct the ...
AR Measurement
The AR Measurement tool in Zoho Lens can be used to remotely calculate the distance between two points, measure the length of objects such as wires, and get the dimensions of electrical equipment or household appliances. If a measurement needs to be ...
Flashlight
Having trouble resolving issues in dark spaces? With the Flashlight feature, technicians can control the camera flash of a remote device to illuminate specific areas of the live stream, making it easier to identify and troubleshoot issues. Currently, ...
File sharing via chat
While technicians can take snapshots and record sessions for their reference, customers don't have the same option. With the file sharing feature, technicians and customers can exchange a wide variety of information in the form of images, videos, ...
Guest technician
On occasion, technicians working on complex issues will need assistance from other technicians who are specialists in that particular field. However, they may not be in the technician’s organization, so they’ll be required to join as a member to ...
Offline recording
Network connectivity can be unpredictable in remote locations. At times like these, technicians and customers can record real-time information using AR tools with the offline recording feature. This allows them to capture issues the moment they ...
AR Comments
During remote maintenance or repair, annotations are your go-to tool for pointing out problematic areas and providing step-by-step instructions to your customer via VoIP or text chat. What if you had the option to add text along with the annotation? ...
Supported barcode formats
Using the Scan QR/Barcode feature, anyone in the session can scan a QR or barcode visible on the camera stream from their device. However, the QR or Barcode formats that can be scanned depend on the device that is sharing the camera stream. Here's ...
Scan (QR/Barcode)
If you spot a barcode or a QR code during a remote assistance session that you would like to decode in an instant, you can use the QR/Barcode scanner in Zoho Lens. QR codes and barcodes store essential information of a component which technicians ...
Share camera
By default, a technician can access and view the customer's smartphone camera stream as soon as they join the session. What if the technician has an important product to show and wants to switch to their camera feed during the session? In this case, ...
Live text
Optical Character Recognition (OCR), also known as text recognition, is a functionality used to recognize printed characters from a scanned or photographed document. This functionality is available to both technician and customer on their respective ...