User Management
Unable to deactivate the user in Desk
Description You may encounter this error when you are trying to deactivate a user. Reason This error occurs because the user you are trying to deactivate either has an integration with the Zoho Finance Suite or has been assigned as a DRE (Deluge ...
Unable to add standalone app to Zoho One
Description Users may encounter this issue when attempting to add a standalone application (for example, Recruit) to their Zoho One suite. This can lead to the app being unapproved or not added at all. Reason The user is only an admin in Zoho One: If ...
Custom field is being used in the custom Name ID attribute to provide SSO
Description You may encounter this error when you're trying to disable or delete a custom field. Reason When setting up single sign-on (SSO) for Directory apps and non-Directory SAML apps, a value called Name ID can be passed from Zoho Directory to ...
Unable to sync user details in Zoho One
Description: You may encounter this situation when editing a user's information in Zoho One's Directory when the user is already a part of a Zoho app (such as Zoho People or Zoho Expense), and want the field information entered in Zoho One's ...
Unable to deactivate user in Books
Description You may encounter this error when you are trying to deactivate a user. Reason This error occurs because the user you are trying to deactivate has set up integrations in Zoho Books with other Zoho apps. Solution To deactivate the user, you ...
Unable to deactivate user in Backstage
Description You may encounter this error when you are trying to deactivate a user. Reason The user is the Portal owner of Zoho Backstage: Portal owner or App owner is a special type of Service Admin. Backstage requires a user to be assigned as the ...
At least one administrator is required in {app name}
Description You may encounter this error when you are trying to deactivate a user. Reason This error will occur because of the following reasons: The user is the only service admin in an app: Most apps in Zoho One must have at least one service ...
This email address is already registered with another Zoho account
Description You may face this error when you are trying to add an alias for a user. Reason The email address you are trying to add is already associated with a separate Zoho account. If anyone has started a trial or opened an account in any of the ...
You are trying to activate more users than the allowed license limit of 'n' users
Description You may face this error when: You are trying to add a new user You are trying to activate an inactive user Reason In Zoho One, you will have to purchase a license for every active user in your organization. If you are trying to add a user ...
The email you have entered belongs to another deployment/region
Description You may face this error when: You are trying to add a new user You are trying to add an alias for a user When trying to add a new user Reason In Zoho One, the accounts of the users must be present in the same Data Center (DC) as the ...
Email address is already used
Description You may face this error when: You are trying to add a new user You are trying to add an alias for a user Reason In a Zoho One organization, an email address can only be associated with one user. So if an email address has already been ...