HR Help Desk User Service

HR Help Desk User Service is a platform where employees can submit case requests, and agents can manage and resolve them. It also features a watchlist that displays cases in which you’ve been @mentioned, along with a FAQ section that provides answers to common questions related to case categories.

HR Help Desk user service has the following sections to raise and resolve the case:

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HR Help Desk Service Glossary

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Related Articles
HR Help Desk Service Overview
What is HR Help Desk Service in Zoho People? Zoho People's HR Help Desk service is an advanced employee query management system through which you can handle queries, requests, and inquiries swiftly and systematically within your organization. It ...
HR Help Desk - Settings
The HR Help Desk settings allow you to configure service preferences. You can add categories, assign agents, set up FAQs, and define SLAs for different case categories. Additionally, you can rename request status and source terms, and set ...
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Assign any administrator role users as HR Help Desk service administrators to oversee and manage the cases service. A Case Administrator will be able to access the settings and data of cases. Additionally, Case Administrators can assign another other ...
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Agents tab in HR Help Desk service is an administrators and agents space where they can manage and resolve the case requests raised by the employees in the organization. The following sections detail the views and actions that can be performed on the ...
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