HR Help Desk - FAQ
FAQs are Frequently Asked Questions, they serve as a resource where employees can find answers to common questions before submitting a case request. Administrators or agents can add FAQs to specific categories, allowing employees to quickly find resolutions to their queries. The goal of an FAQ section is to provide straightforward access to information, address routine concerns, and procedures to decrease the number of repetitive case requests.
- Employee can search and find FAQs related to their query in HR Help Desk > FAQ
- To add FAQ to a category, refer to Add FAQ in Case - Categories section.
- Alternatively, administrators and agents can add FAQ when resolving a query in a specific category.
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