Troubleshooting Guide—Trident Windows
Installation error: Windows cannot find 'Trident.appinstaller'
Workaround: Navigate to the location where the .appinstaller file was downloaded. Right-click the file and select Open with > App Installer to start the installation process. Notes: This error occurs when the downloaded .appinstaller file is not ...
Installation Error: Error in parsing the app package
Workaround 1: Check whether a VPN is enabled. If so, disable it and reinstall Trident. Workaround 2: Navigate to Settings > Network & Internet > Proxy. Under Manual proxy setup, check if Use a proxy server is turned on. If it is, turn it off. ...
App installation failed with error message: Windows cannot install package Zoho.Trident.SideLoad_1.4.0.0_neutral__p2mzwbqt4767m because a different package ZohoCorp.ZohoTrident.Sideload_1.3.2.0_neutral__wxj3s6sf1hbs0 with the same name is already installed.
Workaround: Navigate to Start > Settings > Apps > Installed apps. Click the More options icon beside Trident. Click Uninstall. Once uninstalled, go to www.zoho.com/trident to install the latest version. Note: For Windows 10 users, navigate to Start > ...
App installation failed with error message: The appinstaller uri https://downloads.zohocdn.com/trident/windows/Trident.appinstaller is already being used by another package and cannot be applied to package Zoho.Trident.Sideload_p2mzwbqt4767m until the association is removed. (0x80004005)
Workaround: Navigate to Start > Settings > Apps > Installed apps. Search for Trident using the search bar. Click the More Options icon beside Trident and select Uninstall from the drop-down menu.. Once uninstalled, go to www.zoho.com/trident to ...
Alert: Uninstall Trident's Old Version
Issue: When updating the app to 1.4.0.0 or a higher version, users may encounter an alert message indicating that the old version of Trident has not been automatically uninstalled or might notice two apps installed in their system. Workaround for ...
Error: License Required
Issue: Encountering the "License Required" error despite having an active trial or paid subscription plan. Workaround 1: Verify subscription status. Ensure that your subscription or trial period is active and has not expired. Trident can be accessed ...
App launch failed with the error message: This app has been blocked by your system administrator.
Workaround: Open the Start Menu and type Registry Editor in the search bar, and click on it. Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\Policies\System In System, open the BlockHostedAppAccessWinRT registry ...
App installation failed with error message: error Ox8007007E: Failed to load the extension DLL due to the following error. The specified module could not be found. (Ox8007007e)
Workaround: Navigate to Start > Settings > Apps > Installed Apps. Search for Trident using the search bar. Click the More options icon beside Trident and select Advanced options from the drop-down menu. In the window that appears, scroll down to app ...
Troubleshoot installation issue
Steps to get Event Viewer logs to debug app installation issues: Open the Start Menu, type Event Viewer in the search bar, and click on it. In the left pane, expand Applications and Services Logs > Microsoft > Windows > AppxDeployment-Server. ...
Appinstaller operation failed with error code 0x80D05011. Detail: Unknown error (0x80d05011)
Workaround: Restart the system and attempt to install the application again. Or Navigate to https://downloads.zohocdn.com/trident/windows/index.html Select Package Bundle from the Additional Links drop-down menu to begin downloading the file. 3. Open ...
App installation failed with an error message: An internal error occurred with error 0x80073D05.
Workaround: Restart the system and attempt to install the application again.
App installation failed with an error message: Deployment Add operation with target volume C: on Package ZohoCorp
Note: This error occurs when the app installer cache is corrupted. Workaround: Restart the system and attempt to install the application again. Or Open the Start Menu, type PowerShell in the search bar, and select Run as Administrator. In the window ...
App installation failed with an error message: Appinstaller operation failed with error code 0x87AF0205
Workaround: Open the Start Menu, type PowerShell in the search bar, and select Run as Administrator. In the window that appears, paste the command listed below and hit Enter to begin the installation process. Add-AppxPackage ...
App installation failed with an error message: error 0xC00CEE23: The XML in the .appinstaller file is not valid: Line 40, Column 7, Reason: '>' expected. (0xc00cee23)
Workaround: Navigate to https://downloads.zohocdn.com/trident/windows/index.html in the web browser. Select Package Bundle from the Additional Links drop-down menu to begin downloading the file. Open the downloaded file from the browser/system ...
App installation failed with an error message: The remote procedure call failed. (0x800706be)
This error usually occurs when SQL Server 2008 or SQL Server 2008 R2 are installed on the same machine as SQL Server 2012, or when Visual Studio 2012 is installed with SQL Server 2012 components. Workaround: Open the Start Menu, type PowerShell in ...
App installation failed using the app bundle
Scenario 1: When you try to install the app using the Get App or App Installer options, but get the following error messages: Sys Model: Dell Precision 5540 - Windows 10 Error message:App Installer failed to install package dependencies. Ask the ...
App installation failed with an error message: Catastrophic Failure (Ox8000ffff)
Workaround: Open the Start Menu, type PowerShell in the search bar, and select Run as Administrator. In the window that appears, paste the command listed below and hit Enter to begin the installation process. Add-AppxPackage ...