Zoho Cliq has two types of users: Internal users and external users.

Internal users:

Channels/Chats used: 

• Organization, Team, Personal Channels, Guest Chats, Group Chats and direct messages.

Who manages the organization's users? 

• The super admin/org admin and the custom admins can manage the org users from the admin panel.

Limitation in usage 

• The number of users that can be added to an organization depends on the plan chosen by the organization, as well as the number of licenses purchased.

• The internal users can be classified into active and inactive users based on the permission and license management opted by the admin. When a user is marked as inactive or is a free user, they will not be able to use Zoho Cliq.

Admin controls

• The admin can restrict users from performing certain actions at the organization level by applying policies and configuration settings for different modules. Admins can also set permissions depending on the role of the user.

Data ownership

• Data ownership will apply to the org admins or super admins. 

External Users: 

External users are users who do not belong to your organization. They can be categorized as follows:

• External contacts

• Guest users

• External users in Networks

External contacts 

Note: External users will have an active Zoho Cliq account within the same data center.

Channels/Chats used:  

• External Channels and one-on-one if the user has added you as a contact.

Who manages the external users?

Limitation in usage 

• External users will not be able to see files shared by the org users if the admin has disabled the policy.

• The channel admin can restrict external users from performing certain actions.

Admin controls

• The admin should enable the respective policies required in the admin panel.

Data ownership

• In external channels, the organization that creates the channel retains ownership of the data.
  
• For direct messages and group chats involving external users, all organization participating in the discussion share control and ownership over the data.
  

Channels/Chats used: 

• 1-1 Guest chat and Group guest chat

Who manages the guest users?

1. Individual users can add and manage guest users.

Limitation in usage

• Guest users can send messages, share files, and react with emojis.
• An organization can invite up to 10,000 guest users, with each group guest chat accommodating a maximum of 50 such guests.

Admin controls

• Admin can enable or disable the guest chat module for the org in the admin panel.

Data ownership

• Data ownership will apply to the organizational admins of the user who sent invitations to guests.

Users in Networks

Channels/Chats used: 

• Channels, Group Chats, and 1-1 Chats

Who manages the non-org users in networks?

• The network admin can add and manage non-org users in a network. 

Limitation in usage

• There are no restrictions on the actions performed by non-org users or org users in networks. However, permissions will vary based on the role.

Admin controls

• The network admin can manage users in the network.

Data ownership

• Data ownership will apply to the network admin.