Setup
Call Disposition in Zoho Voice
What is Call Disposition? Call Disposition refers to categorizing or labeling the type, reason, outcome, or status of a call. It helps in tracking and analyzing call outcomes for reporting, future analysis, and workflow optimization purposes. In Zoho ...
ZDialer and Microphone Permissions
ZDialer and Microphone Permissions Microphone permissions are mandatory to make or take calls with Zoho Voice’s ZDialer browser extension. ZDialer requires microphone permissions from just one active “consent” tab to make or receive calls from any ...
How to configure Call Barging and Coaching in Zoho Voice?
The Live Calls page offers a real-time overview of all active agent calls. You can see who is calling who, and view an agent's queue, call status, and other details. This is where a supervisor can barge a live call and monitor ongoing calls between ...
Whitelisting your phone numbers (US only)
Zoho Voice offers virtual phone numbers that are used by customers to make calls to their clients. In some cases, the numbers are marked by the receivers as Spam, Fraudulent, Robo call, etc., and the providers label the numbers or block the calls. ...
ZDialer - Browser extensions for Chrome and Firefox
ZDialer - Zoho Voice browser extensions: Zoho Voice browser extension allows you to enable click-to-call in all webpages and make calls with a single click. You don't have to manually copy and paste a number in Zoho Voice dial pad to place ...
Types of Phone Numbers
Phone Numbers: Zoho Voice offers three types of phone numbers. Personal/ Personal Unlimited numbers (1 number - 1 user - 1 call at a time) Local numbers (1 number - multiple users - multiple simultaneous calls) Toll-free numbers (1 number - multiple ...
Basic Setup
Setting Up Zoho Voice Now that you have created your account and added your team, let's look at the basic details that you need to know to configure your Zoho Voice account. To start receiving and making calls, you will need to: Buy voice credits ...

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