ZDialer and Microphone Permissions

ZDialer and Microphone Permissions

ZDialer and Microphone Permissions


Microphone permissions are mandatory to make or take calls with Zoho Voice’s ZDialer browser extension. ZDialer requires microphone permissions from just one active “consent” tab to make or receive calls from any tab in the browser.

 


For a browser window with empty tabs or just one new tab, you’ll need to load a website—any website will work—for ZDialer to secure microphone permissions and work seamlessly.

 

Special considerations for the Firefox browser


Firefox's browser permissions will secure device permissions only from the active tab you're currently working on. On the other hand, Zoho Voice's ZDialer seeks microphone permissions on the same consent tab from where it first obtained those permissions.


For instance, when you try to make a call using the Click-to-call button from a tab other than the consent tab, ZDialer installed in the Firefox browser automatically navigates to the consent tab and makes it the active tab.


In the consent tab, one of the following actions takes place:

 

  • If the microphone permissions are disabled or deliberately denied in the consent tab, ZDialer will prompt you to enable the microphone manually. Once you've enabled the microphone in the consent tab, you’ll have to navigate back to the tab from where you want to initiate the call.

 

  • If the microphone permissions are already enabled in the consent tab, the ZDialer stays on it for a second or two to make it the current active tab. Here, it secures microphone permissions automatically and quickly returns back to the tab from where the call is to be initiated.  


Regardless of whether the microphone permissions have been enabled or disabled in the consent tab, by default ZDialer simply navigates to the consent tab to make it the active tab.


When the microphone is enabled in the consent tab, ZDialer will automatically keep navigating back and forth between the consent tab and the active tab on each consecutive call initiated from the active tab, as described in the second scenario.


For other browsers, when permissions have already been enabled in the consent tab, theres no such automatic navigation to the consent tab so ZDialer automatically initiates calls from the tab requesting the call.



When the microphone permissions have been disabled or deliberately denied in the consent tab and calls are initiated from a different tab, ZDialer will prompt you to enable the microphone permissions in the consent tab from the current tab. 

 

 

 


When you click OKAY, ZDialer will quickly navigate to the consent tab, where it will request you to enable microphone permissions manually.


Once you've manually enabled the microphone permissions in the consent tab, you’ll have to navigate back to the tab where you want to make the call.


Enabling permissions manually 


If you deliberately deny microphone permissions in the consent tab, you can enable it manually by following the steps below.



 

  • Click on the padlock icon inside the address bar.

  • Enable Microphone.

  • If the Microphone option is not visible, go to Site Settings.

  • Select Microphone and enable microphone permissions by selecting Allow from the drop-down box to the right of the microphone.

 

 

 


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                        Zoho Marketing Automation

                                          Zoho Sheet Resources

                                           

                                              Zoho Forms Resources


                                                Secure your business
                                                communication with Zoho Mail


                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times


                                                  Carry your calendar with you
                                                  Anytime, anywhere




                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now




                                                                  Zoho TeamInbox Resources



                                                                          Zoho DataPrep Resources



                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW


                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now







                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.



                                                                                                  • Related Articles

                                                                                                  • ZDialer - Browser extensions for Chrome and Firefox

                                                                                                    ZDialer - Zoho Voice browser extensions: Zoho Voice browser extension allows you to enable click-to-call in all webpages and make calls with a single click. You don't have to manually copy and paste a number in Zoho Voice dial pad to place ...
                                                                                                  • Create Your Account & Add Your Agents

                                                                                                    Introduction to Zoho Voice Zoho Voice is a cloud-based business phone system that allows you to make or receive local and international calls from the Zoho Voice web and mobile apps. Add your team members as users in Zoho Voice, purchase voice ...
                                                                                                  • How to configure Grandstream desk phones with your Zoho Voice account

                                                                                                    Zoho Voice now enables you to connect your Zoho Voice account with any Grandstream IP-enabled hardphone which are one of the prominent workstations in major call centers. This enables you to easily make and receive Zoho Voice calls using Grandstream ...
                                                                                                  • Types of Phone Numbers

                                                                                                    Phone Numbers: Zoho Voice offers three types of phone numbers. Personal/ Personal Unlimited numbers (1 number - 1 user - 1 call at a time) Local numbers (1 number - multiple users - multiple simultaneous calls) Toll-free numbers (1 number - multiple ...
                                                                                                  • Whitelisting your phone numbers (US only)

                                                                                                    Zoho Voice offers virtual phone numbers that are used by customers to make calls to their clients. In some cases, the numbers are marked by the receivers as Spam, Fraudulent, Robo call, etc., and the providers label the numbers or block the calls.  ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace

                                                                                                      Resources

                                                                                                      Videos

                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                      eBooks

                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                      Webinars

                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                        Zoho Show Resources