Highlights of Zoho Social 2025: Milestones and moments
Highlights of Zoho Social 2025: Milestones and moments
Hey everyone!
As we step into 2026, it’s a great time to look back at everything 2025 brought to Zoho Social. This year was big, packed with powerful new features, smart enhancements, exciting events, and a major milestone: a whole decade of Zoho Social.
And that’s not all. Along with product updates, we also introduced two brand-new apps under the Zoho Social umbrella, Linkthread and Social Toolkit, designed to add value to your social media strategy.
So let’s dive into a quick flashback of 2025 and relive the highlights that made this year unforgettable.
Zoho Social turns 10!
Ten years. One incredible journey.
A decade of connections, growth, and endless learning.
What began 10 years ago with a simple goal to help businesses build meaningful relationships with their audience has grown into a platform trusted by brands worldwide.
As we celebrate this milestone, we’re taking a moment to reflect on the journey, the people behind the product, and the community that grew with us along the way. To mark 10 incredible years, we released a special video that captures our evolution of the product, the team, and the vision that continues to drive us forward.
As we step into the next decade, we're excited to evolve, adapt, and grow together.
This year, we didn’t just upgrade Zoho Social, we expanded it. Introducing Linkthread by Zoho Social, our very own link-in-bio tool.
Linkthread lets you create a single, centralized link that brings together all your important pages, content, blogs, and media in one place. Whether you're a business, brand, or creator, it helps you share everything your audience needs through one clean link in your social bio.
The Social Toolkit is a free, in-house solution designed as a one-stop dashboard to simplify content creation and social media planning.
Instagram Grid Builder helps you plan and split images to maintain a visually consistent and well-organized Instagram grid.
Instagram Regram allows you to reshare posts while giving proper credit to the original creator, making collaborations and reposts easy.
Campaign URL Builder lets you create trackable URLs with campaign parameters to measure performance and understand traffic sources.
Postify converts URLs into visually engaging images, making links more shareable across social platforms.
InstaScript helps you style Instagram captions using custom fonts, emojis, and formatting for more expressive content.
QR Code Generator helps you generate QR codes for URLs, media, text, or apps, enabling quick and easy content sharing.
Social Media Bootcamp
Zoho Social went beyond features and updates to invest in learning and community. We hosted our first-ever Social Media Bootcamp in Chennai, Tamil Nadu. The event brought together passionate minds from across the state—startup owners, students, partners, and social media marketers, all united by one goal: to learn, create, and level up their social media game.
Our team shared insights on different content formats, brand storytelling, and ways to craft more narrative-driven, engaging content. We also showcased how the right tools can simplify social media management and improve consistency. With an interactive, hands-on session, attendees put their learnings into action by building their own social media pages using practical strategies, insider tips, and best practices, making the experience both impactful and memorable.
Zia, Zoho’s built-in AI assistant, makes composing posts and responding to customers smarter and faster. We've introduced a credit-based model that gives you access to Zia’s AI features at no extra cost.
Your subscription now includes monthly Zia Credits, with each plan offering a specific credit allocation. These credits are automatically renewed and consumed based on the complexity or length of the content generated, making AI-powered creation and replies within Zoho Social easy, seamless, and always accessible.
Hashtag Reports offer detailed insights into the hashtags you’ve previously used across your connected social channels. With key metrics such as total posts, likes, comments, shares, and overall engagement, you can easily track hashtag performance from the Reports dashboard. These insights help you identify top-performing hashtags and fine-tune your content strategy for better reach and engagement.
The Zoho Social Android app received a major upgrade this year, making channel setup more seamless than ever. You can now connect and manage your social channels directly from the mobile app with no web access required. Whether you’re a first-time user setting up your brand or an existing user adding new channels, everything can be done right from your Android device. This update gives you the flexibility to manage Social anytime, anywhere.
Post Preview
Your compose window got a smart upgrade with Post Preview. This feature lets you see exactly how your content will appear once it’s published across different social channels before you hit publish. By previewing your post in advance, you can quickly fine-tune the layout, copy, or visuals to match each platform and maintain a consistent feed aesthetic. With Post Preview, you can review, refine, and publish with confidence, knowing your content looks just the way you intended.
Zoho Social, in partnership with LinkedIn, has launched LinkedIn Profile Analytics, enabling deeper insights into your personal profile performance. This feature allows you to track how individual posts are performing through engagement metrics such as reactions and comments, helping you understand what content resonates most with your audience. Along with post-level insights, you also get a consolidated view of your profile, including follower growth, audience demographics, and overall activity—giving you a complete picture of your personal branding efforts over time.
When your story needs more than a single post, Threaded Posts step in. This feature lets you break long-form content into a connected series of posts, making it easy to share detailed updates without limits even if you’re not on a premium plan. You can create threaded posts across platforms like X, Bluesky, and Threads, making them ideal for customer stories, step-by-step guides, product launches, and announcements. With threaded posts, your content stays structured, engaging, and easy to follow.
Key enhancements across modules and mobile apps
This year, Zoho Social rolled out several important enhancements across core modules. The Messages tab now supports sending audio and video messages, while the Inbox allows you to manage and respond to threaded posts, reply to Facebook and Instagram ad comments, and send private replies—all from one place. The Compose window saw key updates, including the ability to publish images to TikTok and receive recommendations for popular hashtags based on past usage. Additionally, the Monitor tab was updated to support tracking Bluesky channels and monitoring Instagram tags more effectively.
Along with web enhancements, Zoho Social also introduced a few updates to its Android and iOS apps to improve the overall mobile experience.
Social overview video
We also rolled out a new Zoho Social overview video that showcases the complete user journey. From channel connection to content publishing and performance reporting, the video offers a simple and engaging walkthrough of the journey from start to finish, giving users a clear picture of how Zoho Social supports their day-to-day social media management.
As we wrap up 2025, our 10th year, we’re thankful for your trust and support throughout this incredible decade.
And this is just the beginning. 2026 awaits!
We’re gearing up for an exciting year ahead, packed with powerful new features, smarter AI capabilities, more channel integrations, and enhanced reports and analytics to help you do even more with Social.
Thank you for being part of the Zoho Social journey. The best is yet to come!
Hello everyone, We’re back with the first edition of The Social Wall of 2026. There’s a lot planned for the year ahead, and we’re starting with a few useful features and improvements released in January to help you get started. Create a GBP in Social
Hey everyone! As we step into 2026, it’s a great time to look back at everything 2025 brought to Zoho Social. This year was big, packed with powerful new features, smart enhancements, exciting events, and a major milestone: a whole decade of Zoho Social.
Hello everyone! As we wrap up the final edition of the Social Wall for 2025, it’s the perfect time to look at what went live during December. QR code generator From paying for coffee to scanning metro tickets, QR codes are everywhere and have made everyday
We’re nearing the end of the year, and the holiday season is officially kicking in! It’s that time when sales peak and your social media game needs to be stronger than ever. We’re back with exciting new updates across AI, analytics, and the mobile app
Hello everyone, As we head toward the end of the year, we’re bringing you a few updates to help give your social media efforts a strong finish. This month, we’re rolling out new enhancements across both the web and mobile app. Post Preview Have you ever
Hello Everyone! With Halloween just around the corner, we'd like to let you know the Zoho Desk team is always there to sweep away your customer service troubles! This week, we’re excited to introduce a custom function that tracks tickets moved between
Hello, We are attempting to integrate our Microsoft 365 email with Zoho CRM. We are using the documentation at Email Configuration for IMAP and POP3 (zoho.com) We use Microsoft 365 and per their recommendations (and requirements) for secure email we have
Hello all, Our most anticipated and crucial update is finally here! Organizations using Microsoft Teams phone system can now integrate it effectively with Zoho CRM for tasks like dialling numbers and logging calls. We are enhancing our MS Teams functionality
Hello Everyone! Welcome back to the Community Learning Series! Today, we explore how Zylker Techfix, a gadget servicing firm, boosted productivity by tracking the time spent at a particular ticket status in Zoho Desk. Zylker Techfix customized Zoho Desk’s
Hello Everyone, This week's edition introduces a custom function designed to automate Guided Conversations in Zoho Desk, based on your business hours. With this feature, you can align the bot's behavior with your business schedule, ensuring a smooth and
When entering a quote, the first piece of information required is the Account, which properly populates the billing and shipping address fields. Then I use the lookup function to select a contact, and when I do, the billing and shipping addresses are
Hello Everyone! Welcome back to the Community Learning Series! This episode dives into how Zylker Techfix streamlines account-related ticket references. Previously, employees had to manually check account details to retrieve specific customer information,
Hello everyone! Welcome to another week of Kaizen. In today's post lets see how Client Script can be used in Canvas List Page to mask sensitive information from specific roles and add colors to Canvas List Page records based on custom criteria.This use
Dear Zoho Desk Support Team, We are writing to request a new feature that would allow for the creation of workflows triggered by specific date-time conditions. Currently, Zoho Desk does not provide native support for date-time-based triggers, limiting
Hello Everyone, Welcome to this week's Community Series! 'Tis the holiday season—a time when work often takes a brief pause. The holiday spirit is in full swing at Zylker Techfix too, with employees taking some well-deserved time off. During this period,
Hello Everyone! This week, we present to you a custom function that retains the ticket owner when a ticket is moved from one department to another. Here’s more to help you understand the custom function: At Zylker Techfix, Alex, the Support Engineer manages
Hello Everyone! This week, we’re bringing you a feature that notifies your team when articles in the Knowledge Base are set to expire to keep your content relevant and helpful for customers. The Zoho Desk's Knowledge Base is an asset for customers to
Hello Everyone, Hear out Zylker Techfix’s Success Story on Smoother Ticket Transitions! Zylker Techfix, a gadget servicing firm committed to quick repairs and timely deliveries, faced a challenge when ticket statuses changed automatically while moving
Hello Everyone, Introducing a custom function that automates the process of adding new portal users to Help Center user groups, making user management effortless! By default, Zoho Desk allows you to assign new portal users to groups manually. But with
Hello Everyone, It's been a while since we've presented an automation. However, our community has been buzzing with ideas, use cases, and discussions with our community experts and Ask the Experts session. So, here we are again, presenting an automation
Hello Everyone, This week's custom function provides simple steps to configure a Macro for adding comments to tickets with the name of the Comment owner. When managing tickets, you can use the Comment feature to communicate internally with your team and
Hello Everyone, This week’s edition focuses on configuring a custom function within Zoho Desk to streamline time tracking within the Blueprint. In this case, we create a custom field, and request the agent to enter the spending time within the single
An organized directory – who doesn't love one? Previously, we explored how to split contact names into First Name and Last Name for new contacts in Zoho Desk. But what about existing contacts already in your database? This week, we bring you a custom
I really like the idea of the Workqueue generally - it will be really useful. What it seems to lack however, is the ability to customise it properly. I want to be able to show a custom view rather than just "My Leads" and "Leads Assigned in Last 3 hours".
Hi, We set up 2 webform on our website, fowarding the content to Zoho CRM. Since it has been opened up, we are getting lot of spam message (for now about 20 a day). To lower the amount of false new leads we added the captcha field and new enquieries are
Hi there, I am getting quite a bit of spam through my Zoho CRM Web form and want to restrict the URLs it is submittable from. I can see that I can add Location URLs but I need to be able to just add a domain so can I enter mydomain.com/* to cover all
I am receiving so many junk leads from web forms created by zoho's platform. The junk queries are increasing day by day and are affecting our business. I am continuously following up with zoho team from the past one year but not getting any satisfactory
Hi there, I created a Mail Merge template for the Deal module. I would like Deal owners to mail merge their Deal records, download the Mail Merge document as a Word doc and make a few changes before sending it to the customer. Thing is, neither the "Merge
Hello, I am having an issue finding a way to sort a related list within a canvas detail view. I have sorted the related list on the page layout associated with the canvas view, but that does not transfer to the canvas view. What am I missing?
Hey guys, I have a question. I want to create a new product using the workflow. The problem is with the product name field; I don't know how to fill it in. The workflow starts with retrieving information from the leads table, retrieving links to scrape
When you create an invoice in Zoho Books, the 'Amount' of a line item is typically calculated as the product of the "Quantity" and the "Rate" of the item. For instance, if an item has a sales rate of $50 and a quantity of 5 is sold, then the amount would
We currently extract TDS data from Zoho Books and manually input it into a separate TDS software to generate the FUV file and file returns. Previously, while using Tally, we benefited from an integrated feature that seamlessly recorded transactions and
I own a food business and every order is entered into Zoho with: a unique Customer ID total order amount date of order With this information, I want to be able to see a list of my "best" customers. In other words, descending lists arranged according to:
We've been using Zoho for many years now. Across all apps, entering phone numbers in standard formats was enabled in all apps. These formats are: xxx.yyy.zzzz xxx-yyy-zzzz (xxx) yyy-zzzz and we were able also to add extension numbers in these formats:
At Zoho, privacy is our principle. Every Zoho product is built with privacy as the foundation and the finishing touch, guiding every decision we make. Security, privacy, and compliance are woven into the software development lifecycle, starting from how
When setting conditional formatting, it only allows me to set a specific calendar date when choosing "Before" or "After" conditions. Typing "today" returns the error "Value must be of type date". Is there a workaround? Thanks for any help!
Hello Zoho Creator Team, We hope you are doing well. Zoho Creator recently introduced the option to set a client’s display name in the Client Portal settings, which is very helpful for providing a personalized portal experience. However, there is currently
Anyone know when these roadmap items are scheduled for release? They were originally scheduled for Q4 2025. https://www.zoho.com/creator/product-roadmap.html
My organisation subscribed to Zoho One looking at the opportunity to integrate Amazon.in with Inventory. But during the configuration, we understood the integration has severe limitations when it involves multiple warehouses in the same Organisation.
Hi Zoho CRM Team, It would be very useful if we could set default values for meeting parameters. For example, if you always wanted Reminder 1 Day before. Currently you need to remember to choose it for every meeting. Also being able to use merge tags
Support Team, Can you submit the following request to your development team? Here is what would be optimal in my opinion from UX perspective: 1) In the "Application Menu", add a menu item to Exit the app, as well as an alt-key shortcut for these menus
Currently in zoho form only form owner can make the changes in the form and if someone else has to make changes then we have to transfer the ownership to them and even admin also cant access it . So i think admin must have the ability or option to access
We are facing issues while creating and using WhatsApp message templates through Zoho Bigin, and we request your clarification and support regarding the same. 1. Utility Template Approval Issue Until December, we were able to create WhatsApp templates
Hello Zoho team, We need desperately a calendar view next to list, kandan and other views. I think it should be easy to implement as you already have the logic from Projects and also from Kanban View in CRM. In calendar view when we set it up - we choose