Important: Verify your domain immediately to send envelopes using your organization’s email address
Hello everyone,
Many Zoho Sign users have configured their account settings so that document and envelope email delivery goes through their own sender email address (e.g., through gmail.com, outlook.com, or company domain).
A small number of these users have not yet verified ownership of these domains via the DKIM method within Zoho Sign. As a result of recent changes, document delivery via unverified domains will be disabled going forward, and the documents will instead be sent from the default Zoho Sign notification email address.
This change comes as a result of Google's recently published Email sender guidelines, which mandates DMARC alignment, DKIM-based verification, and SPF record presence for emails to be delivered from any domain to the mailboxes they serve. According to Google, emails that are sent from domains without these checks will be acted upon in line with their DMARC quarantine enforcement policy. We expect more email hosting providers to enforce similar guidelines in the future and have thus taken appropriate steps to address it in Zoho Sign and across all Zoho apps.
Therefore, we recommend adding your own business domain to Zoho Sign under Account settings > Domains and verifying ownership via DKIM/SPF authentication and DMARC alignment. This will allow you to start or continue sending Zoho Sign document emails from your own domain addresses. For more information on why this is important for you as a business owner or administrator, you can read this recent blog post published by our own Zoho Mail team.
For any further clarification or assistance, feel free to write to us at support@zohosign.com (non-EU) and support@eu.zohosign.com (EU).
Cheers,
The Zoho Sign Team
Topic Participants
Subhashinee P
imran
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