Improve user engagement with Zoho Forms

Improve user engagement with Zoho Forms

Tired of half-completed forms skewing your analytics? Struggling with low conversion rates for your forms? Let's look at how adding some key elements to your form can help keep respondents engaged and motivated to complete it.

Whether it's a simple signup form or event registration form, or any other type of form, user engagement plays a crucial role. Long, boring forms that ask for too much information often drain respondents' interest and result in form abandonment. This article provides insights to help you craft intriguing forms that maintain respondents' interest and improve user engagement.

Try different question types

Don't just repeat the same "Single Line" field to get answers from respondents. Choose from a variety of engaging fields, like Dropdown, Multiple Choice, Slider, and Rating, to keep things interesting for the user and capture the specific information you need.

Use dynamic field labels to grab attention

Go beyond generic labels and add a personalized touch to your field names by using Rich Text to incorporate user input and customize field labels dynamically.




Show custom hints and messages to guide respondents

Provide concise hints directly within fields explaining what information is needed to help respondents fill out the form. Utilize Zoho Forms' "Instructions", "Hover text" features to offer detailed descriptions for each field and "Custom Messages" to provide instructions in live form. This reduces confusion, enhances the user experience, and increases completion rates by making your forms easier to navigate.


Custom message


Split long forms into multi-page forms

Another way to keep your form organized and engaging is by creating multi-page forms. Respondents often hesitate to fill long forms as they overwhelm them. Multi-page forms helps by splitting long form into series of small sections, which makes them look less intimidating and completion process more quicker. Break the page logically to create a clear structure and display a progress bar to show how far respondents have progressed through the form.



Show only relevant questions with conditional rules

Conditional rules can route respondents to different pages and show or hide questions based on user responses. It ensures that respondents only see relevant questions based on their choices, providing a more engaging and personalized experience. Imagine a travel booking form. With conditional rules, users seeking a flight only wouldn't be bombarded with pickup and accommodation options.



End with a customized Thank You page

Customized thank you page will let respondents know that you value their time and create a lasting positive impression. By personalizing the message based on form submission you can create a more relevant and personalized experience.



Send email notifications with customized PDF templates

No one wants to be left wondering about the status of their form submission. Automatically sending a customized PDF with the submitted form response as an email notification eliminates the need to worry and builds trust with respondents.



Start increasing engagement today

By prioritizing user engagement, you can elevate your form from a mere data-collection tool into an interactive experience that users enjoy. Incorporating these tips will increase completion rates, boost customer satisfaction, and improve your brand's image. Start putting these tips into action and witness the difference user engagement can make.






      • Sticky Posts

      • Easily track referrals with Zoho Forms

        Referral tracking can be a powerful way for businesses to understand where their leads are coming from. With Zoho Forms, tracking the referral sources of your leads is an easy and straightforward process. Here are some tips to help you make the most of

      • 9 Ways to use Zoho Forms this Navratri

        Hello form builders!Navratri is almost here! It is a time for celebration and culture in the Indian community, and organizing such a grand event can be overwhelming. But with the right tools, you can streamline the process and focus on creating unforgettable

      • The secret to collecting data from valid users

        Collecting accurate data is crucial for making informed decisions. Zoho Forms offers two efficient ways to validate user data and ensure that you collect entries exclusively from valid users. Double Opt-in: Double Opt-in is a privacy feature that ensures

      • Storage space in Zoho Forms: The ultimate guide to efficiently managing your data

        Are you using Zoho Forms for data collection? As with any data-intensive application, understanding how storage space is calculated is essential. That's why we've created this guide— to show you everything you need to know about managing storage space

      • Linking primary form submissions to a second form submission

        Let's imagine you have a form that you use to request a minimal amount of data from your users. To collect additional information, you redirect them to another form either automatically or based on a condition. During the course of redirection, you can

        • Recent Topics

        • Add an background image to an email template in CRM

          Hi all, We wants to put an background image behind all our email templates. Is there a way to import this thru html. If i put the option background image in <body style="background-image:...</body> and i look to the preview it shows our background, but

        • Is there a way to show contact emails in the Account?

          I know I can see the emails I have sent and received on a Contact detail view, but I want to be able to see all the emails that have been sent and received between all an Accounts Contacts on the Account Detail view. That way when I see the Account detail

        • How do I bulk archive my projects in ZOHO projects

          Hi, I want to archive 50 Projects in one go. Can you please help me out , How can I do this? Thanks kapil

        • Copy contents of File Upload Field into Workdrive

          Hello, I have set up our CRM so that a Workdrive folder is automatically created for each Deal via workflow, this adds the id of the folder into a dedicated field. We also have a field on each Deal called 'Approved Layout', which is a file upload field.

        • Deleting a memorized email address

          How can I delete a memorized email address? Even though the address has been deleted from Contacts, Zoho mail still auto suggests the address when typing it into the TO field. Thanks!

        • 553 Relaying disallowed. Invalid Domain - gzkcompany.ro

          Hi there, Can you please assist me in getting the right domain settings? I just renewed my domain subscription, after expired and i got error: 553 Relaying disallowed. Invalid Domain - gzkcompany.ro Zoho mail can receive emails, but its impossible to

        • Not able to receive emails for a while

          I am not able to receive emails for a while now.

        • Confirmation requested: eligibility and process to downgrade to Forever Free — tenant bigbanghawking.com

          Thank you for your reply. I am testing Zoho Mail from Brazil with the tenant bigbanghawking.com (endpoint: mail.zoho.com) and we are currently on the Premium trial that expires 21/01/2026. Before deciding whether to pay or cancel, I need written confirmation

        • Create Tasklist with Tasklist Template using API v3

          In the old API, we could mention the parameter 'task_template_id' when creating a tasklist via API to apply a tasklist template: https://www.zoho.com/projects/help/rest-api/tasklists-api.html#create-tasklist In API v3 there does not seem to be a way to

        • Zoho API v2.0 - get ALL users from ALL projects

          Hello,        I've been trying to work on an automatization project lately and I find it difficult to work with this strict structure. To be more explicit, if i would like to get all users participating in a project i would need to get all projects first.       Same thing with projects. If i want to get all projects, I would need to get all portals first.        The problem with this aproach is that it consumes a lot of time and resources.             I want to ask if there is another way of getting

        • [Webinar] Solving business challenges by transitioning to Zoho Writer from legacy tools

          Moving to Zoho Writer is a great way to consolidate your business tools and become more agile. With multiple accessibility modes, no-code automation, and extensive integration with business apps and content platforms, Zoho Writer helps solve your organization's

        • الموقع لا يقوم بالسداد

          السلام عليكم ورحمة الله وبركاته وبعد من أمس وانا احاول السداد للدومين YELLOWLIGHT ولا اتمكن من السداد اقوم بتعبئة جميع البيانات ولكن دون جدوى يطلع لى حدث خطأ ما

        • New in Office Integrator: Enhanced document navigation with captions and cross references

          Hi users, We're pleased to introduce captions, table of tables and figures, and cross-references in the document editor in Zoho Office Integrator. This allows you to structure documents efficiently and simplify document navigation for your readers from

        • Where Do I set 24h time format in Cliq?

          Where Do I set 24h time format? Thanks

        • 🎉 ¡Seguimos trayendo novedades a Español Zoho Community! 🎉 Confirmada la agenda y ubicación para los Workshops Certificados

          Si todavía no te has hecho con tu entrada para nuestros Workshops Certificados del próximo 26 y 27 de marzo o, por el contrario, estabas esperando que confirmáramos dónde los celebraremos, ¡este post es para ti! 📍¿Dónde nos vemos?📍 Nuestros Workshops

        • User is already present in another account error in assigning users to marketing automation

          Hello everyone Greeting, I had a problem in assigning user in marketing automation, when I try to add it I see this error: (User is already present in another account error) what should I do?

        • How do I get complete email addresses to show?

          I opened a free personal Zoho email account and am concerned that when I enter an email address in the "To", "CC", fields, it changes to a simple first name. This might work well for most people however I do need to see the actual email addresses showing

        • What's New in Zoho POS - January 2026

          Hello everyone, Welcome to Zoho POS’s monthly updates, where we share our latest feature updates, enhancements, events, and more. Let’s take a look at how January went. Sort and resolve conflicts Conflicts are issues that may arise when registers and

        • Outlook is blocking incoming mail

          Outlook is blocking all emails sent from the Zoho server. ERROR CODE :550 - 5.7.1 Unfortunately, messages from [136.143.169.51] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). It looks

        • Not receiving email from customers and suppliers

          I am getting error . most of the customers tell me not able to send me email please check i have attached screenshot

        • Create user

          Hello I want to create user, but i get this error Unusual activity detected from this IP. Please try again after some time.

        • File emails in Shared email folder

          Hi, I am unable to allow users to collaborate in Shared email folders: User 1 shares a folder let's say "SharedTopic" with full permissions Users 2 and 3 can see this folder but are unable to add emails to this folder or search in this folder. For example,

        • Consolidated report for multi-organisation

          I'm hoping to see this feature to be available but couldn't locate in anywhere in the trial version. Is this supported? The main aim to go to ERP is to have visibility of the multi-organisation in once place. I'm hopeful for this.

        • Integrating Zoho Suite and apps more with Linux

          I just got introduced with Zoho just couple of months ago, and I've already planned to contribute to it, even though it's not an open-source software. Still I have found it's potential to beat the tech giants and still being respective towards data privacy

        • How to Switch from Outlook for Mac to Outlook for Windows

          The most often used file formats for users to manage crucial data are OLM and PST files. PST files keep a copy of data on the configured system from Outlook, while the OLM file contains the Mac Outlook data items, which are only accessible with Outlook

        • Name autocomplete

          Hi, During searching emails the web tool does not always propose the auto-completion of the saved emails. As a result I either have to go to contacts and look up the exact email, or the exact full name including the middle name and any dots, which is

        • Are custom portals accessible on the Zoho learn smartphone app?

          In other words, can users external to my organisation, once signed up, use the app in the same way as internal users? Thanks

        • How to increase my Zoho sign limit.

          I cannot send a document/contract for signature. Zoho sign says I reached my monthly limit. May I know how to fix this please? Thanks! 

        • Can not add m365 outlook account to zohomail.

          I am attempting to use zoho mail as an imap client to add my outlook.com m365 account. In the m365 exchange admin center i have made sure the imap is enabled. In zoho mail i go to settings, mail accounts, add account, add imap account, i select "outlook",

        • Unable to attach Work Order / Service Appointment PDF to Email Notifications (Zoho FSM)

          I’m trying to include the Work Order PDF or Service Appointment PDF as an attachment in Email Notifications (automation/notification templates), but I don’t see any option to attach these generated PDFs. Is this currently supported in Zoho FSM? If not,

        • local file csv import problem

          The issue occurs when I upload a CSV file via Databridge. In the preview, everything looks correct — the values are in the proper columns. However, after clicking Import, the first column becomes empty, and the values from that column appear in a new

        • Función Deshacer y Rehacer

          Hola. Soy un reciente usuario de Zoho Notebook que he migrado desde Evernote. He encontrado en falta una función que considero muy importante: un botón para "deshacer". Es frustrante cuando se borra un parte del texto o un archivo de una nota, generalmente

        • Tip #59- Technician Console: Exploring View option- 'Insider Insights'

          Hello Zoho Assist Community! Ever wondered how technicians adapt quickly during a live support session? Imagine a customer reaching out with an issue that’s disrupting their work. The technician starts a remote session and begins troubleshooting right

        • MRP or Manufacturing Module for Zoho

          We have been searching for options for a production planning or MRP that will integrate with Zoho.   Zoho Creator is pushed as a platform that can have an MRP built from scratch but we would like to find more of an out of the box solution and modify it to fit our needs.  Are there any recommendations? Would Zoho consider creating a custom solution in Creator to support this need?

        • encountering an error when attempting to associate an email with a Deal using the Zoho CRM extension in Zoho Mail.

          When I click "Yes, associate," the system displays an "Oops!! Something went wrong" error message. I have attached a screenshot of the issue for reference.

        • Can 1 Zoho CRM instance sync with 2 Zoho Marketing Automation instances?

          Can 1 Zoho CRM instance sync with 2 Zoho Marketing Automation instances?

        • Can I add Conditional merge tags on my Templates?

          Hi I was wondering if I can use Conditional Mail Merge tags inside my Email templates/Quotes etc within the CRM? In spanish and in our business we use gender and academic degree salutations , ie: Dr., Dra., Sr., Srta., so the beginning of an email / letter

        • Zoho mail account ownership transfer

          We recently took over another company and have assumed responsibility for its Zoho account, including Zoho Mail and all related services. We would like to formally transfer ownership of this account to our organization. Could you please outline the complete

        • Email Authentication is Failing

          I'm trying to setup gitlab with email authentication. I used the following configs picked up from: https://docs.gitlab.com/omnibus/settings/smtp/ gitlab_rails['smtp_enable'] = true gitlab_rails['smtp_address'] = "smtp.zoho.com" gitlab_rails['smtp_port']

        • DMARC reports for mail I didn't send: how to deal with?

          I know the enthusiastic amateur's bare minimum about e-mail; am able to set up a Thunderbird account and know the basic acronyms. I have a Zoho Mail account connected to my domain, and have set up SPF, DMARC and DKIM successfully according to Zoho's instruction

        • Next Page