Vonage integration

Vonage integration

We have been trying the Vonage integration for a few weeks now. This is what is offered:

Screen Pops: Comes up and stay "Calling agent..." forever.
Call Logging: The popup comes up only for outgoing calls and it remains "Calling agent..." forever, so it's failing. For incoming calls there is never popup, still there is a log in the popup integration showing all as Missed and never reach the CRM to be registered.
Click-to-Dial: It works with phone numbers in any website.
Quick-add Contacts: Incoming call have never popup, so, how can it be possible to have a call from a new customer?
Quick-add Next Action: While the popup remains "Calling agent..." it's impossible to register a Next Action ussing the integration.
Call Note Taking: Again, because the popup remains "Calling agent...." it's impossible to register a Note using the integration.
Call Time Reporting: Again the same, because the popup remains "Calling agent..." it's impossible to register call timing.

Now, Zoho says that because they can't trace the calls we need to talk to Vonage. Vonage says, because Zoho developed the integration it's an Zoho issue and they can only support until the point of a successful installation.

So we are in the middle. Is somebody getting this integration to work? We tried different computers, chrome versions, installations, extensions, etc and always the same results.

Any advise in how to fix it?



        • Recent Topics

        • RingCentral Intergration Fax

          Hello Zoho Community , I recently intergrated with ring central with zoho crm. Ring central is a fully loaded buisness VOIP and Fax system , however I think there should be a button in Zoho to allow users to fax out the same way users are able to fax

        • [Product update] Instagram Profiles Integration with Zoho Analytics

          Dear Customers, We want to inform you about an update affecting the Instagram Profile integration with Zoho Analytics. Meta is deprecating the "Impressions" and "Plays" metrics as per their announcement in this change-log document. To ensure uninterrupted

        • how to prevent some user to choose the stage in deal module when creating a deal record?

          I want to prevent some users to choose a deal stage when creating a deal record I want some users to follow the pipeline from top to bottom. can I do that? because it seems I can't hide this field . is there any workaround for this? can I hide it using

        • Quotes: Export to PDF and attach using API

          Hello, I would like to automate the following: - create a Quote for an account - export that quote to PDF - upload the PDF back into ZohoCRM, as an attachment for that Quote using API methods. Is this possible, has anybody done this before? Thank yo

        • Zoho CRM Contact Form style in website

          Hello, I am trying to embed the Contact Form from Zoho CRM into our existing WordPress website to replace our current contact form. The look on the website is not similar to the 'Preview' when I am setting up the form in the CRM, and I have limited html

        • Data Sync

          Hi, is there any scope for live data synchronization with CRM and Analytics, especially as TV channels for motivator is unable to provide charts, dashboards within Analytics seems the obvious solution?

        • I have integrated WhatsApp but it in vissible to sent message to customers

          I have integrated WhatsApp but it in vissible to sent message to customers.

        • Embedding SalesIQ in Zoho Creator within a (Internal) Widget - Not customizable

          I've been trying to integrate SalesIQ within an application in Zoho Creator. And since <script> tags can't be rendered within the HTML snippet, I've created a separate widget which is hosted internally (through packed .zip file) and added SalesIQ through

        • Zoho Campaigns - how to have distinct Lead and Contact segments?

          Hi, I have been using Zoho Campaigns for quite a while now. What is not clear to me is how to have distinct segments for Leads and Contacts. I tried and used filters to do the trick, but that doesn't always work as I expect. For instance, converted Leads

        • OAuth Error - {"error":"invalid_code"}

          curl -v --ipv4 -X GET \ --url 'https://accounts.zoho.com/oauth/v2/auth?response_type=code&client_id=[CLIENT_ID]&scope=AaaServer.profile.Read&redirect_uri=https://my-real-domain.com/zohocallback.xhtml&prompt=consent&access_type=offline' RESPONSE Location:

        • Zoho Campaigns Pop Up not scaling properly on phone browser

          The pop up for the sign up for my mailing list works fine on my browser on PC, but on phone, it only shows half of the pop up. How do I fix this?

        • 📣📣 Zoho Bookings - Feature Roadmap 2024

          Hi Everyone, Thank you for all the support you have been showing Zoho Bookings. We had a fabulous 2023, with a bunch of new features and over 60K new users. In 2024, our prime focus will be on user experience, and we have a few vital features coming in

        • Cannot add Outlook Calendar to Zoho Bookings

          Hello, When I try to add my Outlook Calendar to Zoho Bookings I get almost to the end, including accepting the permissions and authorising the Office 365 account then I get the error message "Something's not right on our side. Sorry about that. Please

        • booking link that expires

          I have a suggestion that is  crucial. When i send booking URL to clients they keep the link and they book appointment whenever they want multiple times. You should give us the Booking URL feature. We should be able to send it and the user can use it only

        • Bookings - How do you select more than 1 service?

          Hello - I'm setting up a client with CRM and Bookings. She is a beautician that needs to have people book more than 1 service at time. Some services are add-on and she wants to collect a deposit but not the full payment.  How do we allow the clients to book more than 1 service at a time? Can the system take partial payments?

        • Introducing ICR in Zoho CRM: Transform your printed text into digital data

          From writing on papyrus in the ancient times to creating a humble record in your CRM, the world may have evolved with how it used to record data, but data entry as such has not been simplified. It is still a repetitive and arduous chore on which businesses

        • Linking Reports and Projects to CRM Portal

          Is there a way to link reports and projects to a CRM portals?

        • How to filter deals for anything not yet delivered

          Hello I want to be able to filter my deals for anything where the Sales Order is not delivered. I'm stuck because I want to include deals with and without Sales Orders, and just exclude ones with an associated Sales Order which is stage Delivered Does

        • Currency fields and decimal places in CRM email templates

          Hi, How do I get more than the standard 2 decimal places showing in a Currency field, on an email template? In the Layout for my Currency field, it is set to 6 decimal places. I want to show up to 6 places in the email template (unrounded). See attached

        • Package Dimensions

          Packages need to have dimensions that are sent to carriers in addition to just the weight. Without the package dimensions being transmitted to carriers, the correct dimensional weight is not calculated for the label price, which results in corrections

        • Zoho One for Multiple Organisation under a Parent Company

          Dear Zoho One, We are a two companies running different business (service and sales) in Malaysia, with our parent HQ in Germany, and we have multiple sister companies scattered across the region of Asia.  Currently, our malaysia branch is using Zoho CRM and are in the process of upgrading our accounting system with Zoho One. However, there is one huge problem, and that is Zoho Apps does not allow us to run multiple organisations with a single subscription. This is our only deal breaker at the moment/

        • Track All Emails from Company Domain

          For our business model, it's almost impossible to keep track of all emails sent to clients, under the way ZohoCRM currently tracks emails to customer records via the user account only. We'd like to see a way of tracking emails via domain only, separate

        • New in Zoho Sign: Allow recipients to review and change associated recipients

          Greetings! We are happy to announce the addition of a new recipient role, Manages recipients, in our signature workflows. This role enables a recipient to review, modify, or add details for any recipients associated with them in the workflow. This ensures

        • Workable tutorials on Zoho RPA sorely needed - who can share?

          Hi folks, I own several RPA tools and would love to switch to Zoho RPA just to keep everything in the same ecosystem. However, Zoho RPA documentation lacks examples of how to do the most basic activities where RPA is most common. In particular: 1. opening

        • Need head start/ideas for a new application using the portal

          Hi, I am just looking for ideas, or direction, about a new app. Simply put, I have multiple vendors offering products, and multiple customers buying those products. BUT the administrator controls the product offering and prices. For example, Vendor "A"

        • SMTP zoho email + prestashop problem

          Hi,  i just created an email for my domain with an e-shop built on prestashop... however, after setting the SMTP (myemail@mydomain.com, password is correct, server is smtp.zoho.com, port 465, SSL) i still get an error message saying i should check my settings. with gmail address it works fine, but zoho has a problem.. anybody encountered this problem, or has any idea or solution? thanks a lot.

        • Cannot paste consistently

          When authoring and editing articles in Zoho Learn, I often find that I am unable to paste content. Some days, Zoho will let me paste a few times using keyboard shortcuts (Ctrl-V), but then will randomly stop allowing this function.  I have also tried

        • Recording stripe fees for sales w/out invoices

          In my business, people make many purchases w/out an invoice using a credit card. With invoice payments, I record them as sales and deposit the $ to credit card clearing, deduct stripe fees associated on the bank fees line, and then I record the stripe

        • Fields from Zoho CRM not appearing in merged document

          Hi, I have a custom CRM module where certain fields are looked up from "Contacts". When I then try to run a mail merge from my custom module, the date from the fields which were fetched from contacts do not appear in the document. I just see the field

        • Going back to older version

          Hi, One of our tech did a new version of our app, but created problems that we do not have time to repair, we just want to go back to an older version for the moment. To make sure we choose the right older version, we also want to double-check the dates

        • Zoho Creator HTML Page

          Hello Team, I have a query related to the HTML page I created in Zoho Creator. I would like to apply some filters on this page without passing them through URL parameters. Could someone please guide me on how this can be achieved? Thanks & Regards, Piyush

        • Remote Assist Reboot - User can't login

          Last night one of our support agents was using Zoho Assist doing a remote assist session.  A reboot was required. Upon rebooting the Windows 10 user says he can't login and that he is getting an invalid password error.   Is this a known problem? Any thoughts?  Awaiting customer to arrive at work today to attempt safe mode boot.

        • Move a ticket from one department to another without creating the product in both departments

          Hello everyone, I am having serious problems with the products. When a customer creates a ticket in a department and selects a product by mistake and we move it to the corresponding department it automatically creates in both departments the product.

        • How do I setup product syncing between Desk and CRM?

          How do I setup product syncing between Desk and CRM? I can see in Desk where to add products, but it doesn't show the existing products I imported into CRM. Where do I turn on the syncing? I assume there's an option somewhere similar to the option to

        • Important notice for WordPress users: SalesIQ plugin updates

          Hello everyone, This post would concern only the users who have SalesIQ integrated with their WordPress sites. We have now updated the method to connect your SalesIQ account to your WordPress site using the SalesIQ plugin. We now have a dedicated link

        • multiple users unable to view campaigns

          I have just added two users to zoho campaigns.  when they log in they don't see the details regarding the email campaigns already run.  i would like all users to access this.

        • If a contact is deleted from Zoho CRM, will all related activities be deleted related to the contact?

          I think question is clear.

        • Factur-X

          Bonjour, J'ai découvert dans la dernière release notes de Zoho Books, l'apparition du support du format Factur-X (Export Transactions in Factur-X Format | Help | Zoho Books), mais il faut apparemment activer une nouvelle fonctionnalité de taxes. Quelqu'un

        • On Duty Requests using API

          Currently we can only do attendance entries using API, we need to make on Duty Requests using API Use Case We are using different on premise devices to track meetings, we want to sync this data with Zoho People Currently we are manually making on duty

        • Zoho desk Instant messaging no notification

          We are using whatsapp inside zoho desk instant messaging, however my agents are not notified if there is someone who send a message. We all miss messages because there is no indication there has been a message send. No notification badge, no notifications

        • Next Page