ZohoAssust account security issue
24 hours ago I logged into my ZohoAssist account making sure not to trust the browser. When I was finished I did not log out but simply closed the tab. For 9 hours the browser was closed yet today I was able to get back into my ZohoAssist. This account
Quick Support App Stuck on Initializing
Version 2026.8.17.14293132 The Quick Support app for our entire company is not working. You give users the code and it just spins on initializing. I created a personal zoho assist account and tested it on a personal computer and received the same issue.
ZohoAssist Remote Support desktop icon option?
I have several client that are computer illiterate and even getting them to go to a URL is a struggle at times. I also have clients that have poor vision. Sure I can email them a link for a Remote Support session but if the person has an issues with email
Downloadable ZA_Connect.exe session launcher Certificate Mismatch
This started yesterday after the Quick Support application stopped working. Users downloading the support session ZA_Connect.exe, once it runs an error pops up that states “A required security certificate is missing on this computer. Would you like to
QuickSupport is rejecting a valid Connect.exe signature
We isolated the issue to the installed **Zoho QuickSupport** application. On a fresh Windows 11 personal PC, using a separate personal Zoho Assist account, QuickSupport installs and launches normally. QuickSupport verifies its own signature successfully.
Run As Service Option
Not complaining here ZA seems to be running stable but could we have a option to disable Run As Service in preferences for remote support sessions and not in the active session on many occasions when connected to machines which have no user groups or
Tip #85 – Never Lose Track of What Happened in a Session with Session Recording – 'Insider Insights'
Tip #85 – Never Lose Track of What Happened in a Session with Session Recording – 'Insider Insights' Hello Zoho Assist Community! A technician wraps up a complex remote session. The issue is fixed, the customer is happy, and everyone moves on. But three
reset password
Hi I need to reset my password and need help
Is Zoho Assist Secure Connect even practical for 1 person shop?
I was gun ho with Zoho Assist to replace my existing Remote Access product I have been using but I need to implement MFA on each unattended connection. Right now each of these connections in my other product has a rotating token that I have enter off
Frustrated with Zoho Assist QuickSUpport
Trialling Zoho Assist and I have a variety of clients. A lot are computer illiterate. Some have poor vision. The current support sessions are using apps which have desktop icons for the appropriate apps. I either connect on demand then the client approves
Horrible download speed
Using a trial of Zoho Assist and downloading a 316 MB file on a 500/500 fibre connection to a remote computer on the same network took 7 mins to complete. On AnyDesk it took 1 min or so.
Tip #83- Give Customers a Faster Way to Reach You with the Quick Support Plugin – 'Insider Insights'
Hello Zoho Assist Community! Think about the last time a customer needed urgent support. They emailed in, waited for a response, got a session link, couldn't find it in their inbox, called back, and by the time the session actually started, a good chunk
Zoho Assist Feature Update: August 2026
Web Forms Web Forms in Zoho Assist help you collect support requests directly from your website and route them to the right team. Embed a customizable form so customers can raise issue details or join an active remote session using a session ID. Depending
Tip #84 – A More Natural Remote Experience with Custom Cursor Support – 'Insider Insights'
Hello Zoho Assist Community! Anyone who has spent time in a remote support session knows the feeling. You're guiding a customer through a task, moving the cursor across the screen, and something feels just slightly off. The cursor doesn't behave the way
Tip #82 – Let Zia Answer Bot Handle the Questions So You Can Focus on the Fix – 'Insider Insights'
Tip #82 – Let Zia Answer Bot Handle the Questions So You Can Focus on the Fix – 'Insider Insights' Hello Zoho Assist Community! Imagine you're in the middle of a critical remote session. The customer, a project manager at a mid-sized firm, has been locked
Zoho Assist Feature Update: July 2026
Elevate to Admin Mode for iOS devices Technicians can now elevate an active session to Admin Mode directly from the iOS app. This feature lets the technician switch the remote computer from a standard user account to an admin account by entering credentials
Tip #81 – Turn every session into a story with Session Highlights – 'Insider Insights'
Hello Zoho Assist Community! Picture this: your team wraps up dozens of remote support sessions every week. Each one involved troubleshooting, tools, fixes, and back-and-forth with customers. But when it's time to review what actually happened across
Introducing the New Zoho Assist Quick Support Plugin
We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices,
Tip #80- Secure Connect: Add an Extra Layer Before You Connect – 'Insider Insights'
Tip 80 – Secure Connect: Add an Extra Layer Before You Connect – 'Insider Insights' Hello Zoho Assist Community! Picture this: your support team relies on unattended access to keep the business running. Servers need overnight patches. Remote workstations
Issue with Zoho Assist Unattendend Agents Showing Offline
Hello! I noticed that a large number of my unattended devices began showing as Offline earlier this morning (around 745am Mountain time). I checked the Zoho Assist status page but it's not showing any outages. The issue seems to be randomly occurring
Tip #79- Exploring Technician Console: Session Details- 'Insider Insights'
Exploring Technician Console: Session Details- 'Insider Insights' Hello Zoho Assist Community! Welcome back to our Technician Console series. This week we're looking at a panel that keeps everything you need to know about a session in one place: Session
Zoho Assist Feature Update: June 2026
Windows Quick Support The Quick Support Plugin enables customers to seamlessly connect with your support team by raising requests directly from their desktop. It also enables instant access to active remote support sessions to deliver faster assistance,
Zoho Assist Feature Update: May 2026
iOS Screen Sharing Enhancements Screen sharing on iOS is now faster and sharper. Zoho Assist now supports peer-to-peer connectivity within intranet environments for faster screen data transport, along with H.265 codec support for higher quality visuals
Zoho Assist Feature Update: April 2026
Zoho Assist’s MCP integration With Zoho Assist’s MCP integration, interacting with remote support is no longer tied to complex interfaces or manual workflows. Your AI agent understands your intent through simple, conversational language and instantly
Zoho Assist Feature Update: March 2026
File Manager for Windows, Mac & Linux The File Manager allows technicians to access and manage files efficiently on a remote device during a remote support session or even without connecting to an unattended device. It helps organize files on the remote
Zoho Assist Feature Update: February 2026
Virtual monitor in native viewer The virtual monitor feature which is available in the web-based viewer, is now supported in the Native Viewer. Technicians supporting headless or single-monitor devices can add a virtual display, enabling resolution scaling
Zoho Assist Feature Update: December 2025
Quick Support for MAC & Linux Zoho Assist Quick Support is a desktop plugin on the customer's remote machine. It allows customers to join a remote support session quickly or raise a support request directly from their desktop, streamlining the support
Zoho Assist Feature Update: November 2025
Customers’ Choice 2025 Four years strong! Zoho Assist is once again a Customers’ Choice 2025 in Remote Desktop on Gartner Peer Insights, thanks to your trust and feedback.
Zoho Assist Feature Update: October 2025
Introducing the Diagnostic Tools feature in the native viewer Similar to the web-based client, you can now directly access essential diagnostic tools such as Task Manager, Command Prompt, Device Manager, Registry Editor, and more when connecting from
Zoho Assist Feature Update: September 2025
Zoho Assist–Zapier integration Automate repetitive tasks with the Zoho Assist and Zapier integration. With the new integration, you can connect thousands of apps, eliminate manual work, and keep workflows moving—all without a single line of code. User
Zoho Assist Feature Update: August 2025
Department group export Technicians can now export user lists specific to their departments using filters. This allows for targeted exports of technician data to reduce clutter and improve efficiency. The exported files can be downloaded in CSV or PDF
Zoho Assist Feature Update: July 2025
Virtual Monitor Technicians assisting headless or single-monitor devices can now add a virtual display. This feature enhances resolution up to 2K to provide sharper visuals and improved troubleshooting for a smoother, clearer remote access experience
Zoho Assist Feature Update: June 2025
Move devices across departments—no group needed The list of devices configured for unattended access will be displayed here. You can now move unattended access devices between departments without adding them to a group. Just ungroup the device or create
Zoho Assist Feature Update: May 2025
iOS Technician – External Technician Support Technicians can now invite external experts from outside their organization to join a remote session. Simply enter the external technician’s email address to send an invitation instantly. Enables faster issue
Zoho Assist Feature Update: April 2025
Customer plugin bulk deployment for seamless remote support Easily deploy the Zoho Assist customer plugin across multiple macOS devices to enable seamless remote support. Once installed, end users can quickly join remote sessions for secure and efficient
Zoho Assist Feature Update: March 2025
Seamless deployment on iOS devices with MDM Organizations can now effortlessly distribute the Zoho Assist Customer app using mobile device management (MDM). By configuring a deployment link, businesses can enroll and deploy iOS devices in bulk, ensuring
Zoho Assist Feature Update: February 2025
Introducing Advanced Session Audit for Mac Enable Advanced Session Audit to track technician activities during remote sessions. This feature records actions under File Management, Processes, Clipboard Events, and Window Activity to provide a detailed
Tip #78- Exploring Technician Console: Multi-Monitor Navigation and Pop out- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. This week we're tackling a scenario every technician knows well: the remote machine has more than one screen. Meet Multi-Monitor Navigation. Picture connecting to a workstation
Zoho Assist Feature Update: December 2024
Streamlined remote support with Wayland compatibility for Linux Assist Now is compatible with Wayland, the secure and modern replacement for X11. Wayland enhances display management and communication for seamless remote support when connecting with Linux
Zoho Assist Feature Update: November 2024
Multiple department admins Building on the existing department admin feature, we’re excited to introduce a new update: Admin privileges can now be delegated to up to 15 team members within each department. Department admins have full control over their
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