Tip #36- How to use Survey in Zoho Assist to capture valuable feedback from remote sessions- 'Insider Insights'
How to use Survey in Zoho Assist to capture valuable feedback from remote sessions The survey feature allows technicians and customers to share their valuable feedback, contributing to the improvement of remote service quality. After the completion of
Unattended Access on Android without Play Store
I'm testing Zoho Assist for remote config and maintenance of our IoT devices. The devices are running Android 8.1 and do NOT have Google Play Store installed, nor can it be installed. I've been able to install Zoho Assist on the devices and load the enrollment
Tip #35- How to use Notifications in Zoho Assist to stay on top of session activities- 'Insider Insights'
Hello Zoho Assist Community! This week, we’re exploring Zoho Assist’s built-in notification system for improved visibility and accountability. Keeping track of session activity is crucial, especially when you're managing multiple remote devices and technicians.
Can't type latin characters Mac x Windows
I access a Win XP machine using Chrome on Mac OS X High Sierra and I can't get special characters like á é ó â ê ô ã õ à í ú to work. I tried a few different keyboard layout setups, but nothing worked. I end up having to type a lot of stuff in a local notepad for further copy and paste, which is not convenient at all. Am I missing anything? How can I make this work? Thanks.
Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.
Include Audio in Zoho Assist Session Recordings
Hello Zoho Assist Team, We hope you're doing well. We’d like to formally submit a feature request regarding session recordings in Zoho Assist. 🎯 Current Limitation When conducting a Zoho Assist session that includes voice and/or video chatting, the recording
Zoho Assist
Hi, We are using zoho assist unattended access in some windows server 2012 and recently the agent lets you connect but not let you do anything on the remote machine. Sometimes you can click on something but nothing happens. There's a issue with this new
Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browser
Image Quality Issue on Zoho Assist
Hello, For the past two days, I've been experiencing a significant image quality issue on Zoho Assist when connecting to one of my computers. I’ve tried reinstalling the application, but the issue persists across multiple devices. The internet connection
Multiple team members to access one office PC
Hello, We have a high-performance PC in our office that we use for resource-intensive tasks. All team members need to remotely access this PC from time to time. However, when I enable remote access for myself through Zoho Assist, the PC does not appear
Zoho Assist Unattended Access prevent my Windows 10 Pro business computers to sleep (ever)!
Since I begin my trial period of Zoho Assist (Unattended Access) for business, I have sleep mode issues on all my business computer. In fact none of the sleep delay worked or even if I manually click the "Sleep" button into the Start Menu... After using the "powercfg -requests" command from Microsoft to troubleshoot sleep issues, I see that Zoho was responsible to all my sleep issues. Of course after uninstalling Zoho Assist Unattended Access from my test computer, the sleep mode returned to normal
Tip #34- How to Configure Proxy Settings for Unattended Access in Zoho Assist- 'Insider Insights'
Hey Zoho Assist Community! For those using Zoho Assist's Unattended Access feature, you may come across a need to configure your device through a proxy server. This setup is particularly useful if your network requires strict proxy configurations for
why is zoho assist server so slow
Hello why is zoho assist server so slow, i use it every and and have fast speed at either end of the connection but zoho assist take upto 10 seconds per click, I connect on the chat they we will have a look and come back saying they have done a reset
Remote Assist Reboot - User can't login
Last night one of our support agents was using Zoho Assist doing a remote assist session. A reboot was required. Upon rebooting the Windows 10 user says he can't login and that he is getting an invalid password error. Is this a known problem? Any thoughts? Awaiting customer to arrive at work today to attempt safe mode boot.
Zoho Assist not rendering NinjaTrader chart properly
Hi everyone. Just installed and testing Zoho Assist. I want to display my laptop' screen (Windows 11) on a monitor connected to my Mac mini. The laptop is running a stock trading program called NinjaTrader. Basically, when running, this program displays
Solution for connections to HDR desktops looking overexposed in Zoho Assist
I have been having issues when connecting to HDR desktops (my monitors are also using HDR) from Zoho Assist and I managed to find a solution. Zoho support told me to turn off HDR but that was not an option in our current workflow. The issue was that the
Combine Zoho Social/Assist/Site24x7 and Patch Manager accounts
I have an account (info@b__.org) account that I use to admin Social/Assist/Site24x7 and an account I manage Patch Manager with (kitv@b__.org). I'd like to combine the 2 and just use the info@ account to manage all products. Is that possbile?
Zoho Assist: soft focus remote image (remote is macOS)
Hello Scenario: - Technician: macOS Sequoia - User: macOS Sequoia - Problem: The image on the technician side is a little blurry. I can describe it only as "soft focus". No changes to color quality of remote screen resolution make any difference. But
Windows Security Alert
Hi, I'm using Zoho Assist with feature remote support session. I'm inviting a end user to a remote support session. When a user connects to a Zoho Assist remote support session we’re seeing Windows Security Alert pop up requesting changes to the firewall.
Issue with Merging PCs in Zoho Assist
Hi everyone, We've encountered an issue in Zoho Assist that we hope someone can help with or has experience solving. When installing Assist on two identical PCs (same model and ID but physically separate machines), they end up being merged into a single
Recording Control - start/stop functionality + local saving
We are currently exploring Zoho Assist as an alternative to our current unattended access software. One feature that would allow us to look at the professional version of Assist vs standard is the recording feature. However, there are a couple of options
Unattended Sessions - Groups and Access
I would like to see Groups to organize Unattended Computers (what is currently labeled "My Computers") and a way to restrict access to individual users to specific groups.
Windows Desktop App - request to add minimization/startup options
Support Team, Can you submit the following request to your development team? Here is what would be optimal in my opinion from UX perspective: 1) In the "Application Menu", add a menu item to Exit the app, as well as an alt-key shortcut for these menus
I cant elevate to admin mode with a remote pc using windows 11 home, first shows agent relaunching never finish so i reload assist webpage then says "Unable to Elevate to Admin mode due to an active
I cant elevate to admin mode with a remote pc using windows 11 home, first shows agent relaunching never finish so i reload assist webpage then says "Unable to Elevate to Admin mode due to an active concurrent session running in Admin mode on this c
Copy button for unattended installer broken.
Come on guys this is a simple fix on your website. Why is this not been attended to? I keep getting pushed into support cues and the technicians don’t even address the question I’m asking. This is a great product do not let support technicians damage
Enable Email Reply to Clients from Session End Window in Zoho Assist
Dear Zoho Assist Team, We would like to request an enhancement to the Zoho Assist – Zoho Desk integration that allows agents to send a direct email reply to the client when ending a remote session. Current Limitation Currently, after completing a Zoho
Storage Limit Alert Notification for Zoho Assist
Dear Zoho Assist Team, We would like to request a new feature that provides automated alerts when our recording storage is nearing its limit. Current Limitation Currently, Zoho Assist only displays a notification within the console when storage is approaching
Full Hebrew Language Support for Client-Side Zoho Assist Interface
Dear Zoho Assist Team, We would like to request an enhancement to Zoho Assist's client-side interface to support full Hebrew language customization, including all popups, notifications, and session-related messages. Current Limitation The Join page allows
Automatic Transfer of Zoho Assist Session Recordings to External Storage
Dear Zoho Assist Team, We appreciate the session recording feature in Zoho Assist, which automatically saves recordings to the cloud once a session ends. However, we would like an automated way to transfer these recordings to external storage, such as
Full Email Whitelabeling for Zoho Assist Emails
Dear Zoho Assist Team, We appreciate the ability to customize Zoho Assist emails, including adding our own content to the email body. However, we have encountered a limitation that prevents full white-labeling of these emails. Currently, while we can
Zoho Assist no longer works using VPN
I have been using Zoho assist for a bit longer than a year. I have been using the VPN Private Internet Access for even longer. For the first year of using Zoho assist I could remote into a pc, turn on a vpn, it would disconnect but then reconnect my
High cpu load on client side by process sessionaudit.exe
Hi, as stated above. This happens every time with different clients. Now, the first thing I have to do after making the connection is to go to taskmanager on client computer and kill the process 'sessionaudit.exe' If I don't their cpu is very high and
Unattended Installer failure Error 1001
I found by renaming the PC I was installing and trying again it work. This has happened several times when cloning and installing many pcs and forgetting to change the computer name before installing Zoho assist. Somehow I think the computer name is getting
End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
Requiring Proxy
We are trying to get support from a company that uses Zoho assist. When we download the helper it is questing that we put in a proxy. What info do we need for the proxy / or to not need a proxy? I have tried a hot spot and allowing the program through
Zoho Advanced Session audit is hogging RAM
Hi! I've been noticing an issue with Zoho Unattended where it occasionally takes up a lot of the RAM on our computers. It's causing issues for me on PCs that are alreayd low on RAM. Does Advanced Audit have to be disabled for our entire organization to
INVALID_OAUTHTOKEN using Self Client Access Token (Android)
Hi, I using the Zoho Android Demo app to try to evaluate Zoho Assist. https://github.com/zoho/Assist-Customer-Android-SDK-Demo I am successfully able to get an access token by POSTing the generated code from Self Client via POSTMAN. scope = ZohoAssist.sessionapi.ALL
in zoho assist I would like to temporarliy go into view only mode
During a zoho assist remote support / remote control session, I would like an option to turn off control, and go into view only mode. Then later, turn back on control, all within the same session. (Many other remote login apps have this feature.) For
Capture hotkeys inside the remote session and allow file exchange via clipboard
Hi guys, assist is a really good app, and to become great it would be nice to have some features other vendors have in place and we take them for granted. For example, ScreenConnect, TeamViewer and others allow you to send hotkeys via the remote connection,
Tip #1- Remote support vs. unattended access: Contrasting two key concepts in tech assistance- 'Insider Insights'
Hello everyone! We, at Zoho Community, are excited to introduce Insider Insights, a new series where we will look into various aspects of remote support technology and how they might help you. We'll be sharing tips, methods, and insights acquired from
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