Notify When Offline
Is it possible to have the system notify a user or group of users that a device with unattended host has gone offline? For example, if I were to have unattended host installed on a server and want to be notified when it goes offline due to an outage or
Tip #13- How to install Assist unattended access agent using SCCM- 'Insider Insights'
Introducing the second bulk-deployment method: using Microsoft System Center Configuration Manager (SCCM). SCCM is an intranet-based high-speed bulk-deployment tool, ideal for deploying software to all computer systems within the same intranet under the
Awaiting session confirmation althou being deactivated in settings
Hi there, sometimes (not always) using the zoho assist app we get to wait more than a minute until the connection gets established. Following the message displayed it seems to await confirmation from the target PC. Also visible in the sceenshot the user
Tip #12- How to install Assist unattended access agent using Microsoft Intune- 'Insider Insights'
We are back again with another tip for this week. Over the next few weeks, we'll be looking into multiple methods of bulk deployment of the Unattended access agent. Let's check out the first bulk deployment method. Microsoft Intune is used for centralized
Disconnects, Dropped Characters, Blank Screen, Can't Get Session Screen Back After Minimizing
Since the latest update to Zoho Assist I've been experiencing numerous issues with unexplained disconnections, dropped characters when typing on the remote machine, session screen suddenly going blank (black) and when minimizing session window it doesn't
I can connect to the Unattended machine but the keyboard won't type.
From time to time I access my other computer via ZoHo Assist remotely and can use mouse but it doesn't respond when I try to click Desktop Folder. What is causing this? Both computers are PC.
zoho.com is not accessible
Hi Zoho Team, I would like to seek for your assistance for one of our branch cannot access the zoho. May you help us on resolving this issue. Thank you!
Tip #11- Install unattended access using a Download Installer- 'Insider Insights'
Welcome back! Last week, we explored one of the methods for configuring unattended access: using a deployment link. This week, we will discuss how to configure a device by downloading an installer. This method requires a technician to have physical access
User cannot delete trial account
Hello, One of our users who we sent invite for ZOHO assist to cannot delete / remove her trial account created in error prior to being invited to our company ZOHO Assist. Error is in screenshot below. No matter what website we get her to go to and attempt
"Chat with our experts" leads to nowhere.
Come on guys. I have screenshots and data to provide to the team to help improve your product but you're trying to make me jump through hoops(50000 products to choose from) to supply that information. My problem simply right now is: I can not connect
Assisst zoho account reactive
Hi there I need your help to reactive my asssist zoho account. I cannot proceed the payment because my country is Indonesia. Your system only allowed if the currency is IDR.. but I don't know how to change the currency from $ to IDR. Please help I need
If you need help!!!
Hello I am here to help anyone that needs it.
Would like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. Jalley
Mutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time.
Tip #10- Install unattended agent using an installer link- 'Insider Insights'
Welcome back! As always, Zoho Community is buzzing with fresh insights to turbocharge your remote work capabilities. Last week, we explored configuring devices for unattended access with Zoho Assist. Today, let's take a closer look at one specific method:
Tip #9- How to configure devices for unattended access with Zoho Assist- 'Insider Insights'
Welcome back! This week, Zoho Community is buzzing with fresh insights to turbocharge your remote work capabilities. In our previous post, we discussed getting started with unattended access. This week's tip covers your options for configuring devices
Tip #8- Getting started with unattended access- 'Insider Insights'
Hello everyone! We are excited to reconnect with you this week and share a new tip. So far, we have covered how to launch a remote support session. Click here if you missed it. This week, we'll explain how to initiate unattended access and explore some
Update Payment Method
Hi Zoho, I need to update my payment method. Where can I click to update payment method, please? Thanks, Jonah
Tip #7- How to set up screen sharing in Zoho Assist- 'Insider Insights'
Hey Zoho Assist Community! We've got another remote support tip for you. This week, we'll discuss the Screen Sharing feature in remote support. This feature is designed to help you connect with people worldwide. Whether it's for online meetings, demos,
" Failed to join session on the server due to failed invalid syntax " on all workstations
Hi Team, When we are trying to launch ZA_Connect.exe we are getting an error " Failed to join session on the server due to failed invalid syntax ". First is that the ZA_Connect.exe is stored on Network folder, so we moved it to the local disk and launch
How do I change the "org" name that my customers see in zoho assist unattended; It's currently "zoho"
When a user of a remote machine with unattended access clicks on the Zoho icon in the system tray (notification area) they can click on "Representative Info" and they get a pop of of information. The "org" defaults to "Zoho". How can I change/customize
Tip #6- Steps to create custom email templates in Zoho Assist- 'Insider Insights'
We're excited to share another valuable tip with our Zoho Community members. So far, our Insider Insights series has covered the basics of remote support sessions. Today, we'll guide you through the process creating custom email template. Let's dive right
Tip #5- What are the steps to schedule sessions in Zoho Assist?- 'Insider Insights'
Hey there, Zoho Assist Community! We're excited to bring you another informative tip this week. If you didn't catch our previous post about joining a session, you can revisit it here. In this edition, we'll be guiding technicians through the process of
Tip #4- How to join a remote support session in Zoho Assist- 'Insider Insights'
Hello everyone! We're excited to be back with another helpful tip this week. In our previous post, we covered the process for initiating a session. If you missed it, you can catch up by clicking here. This week, we'll dive into the details of how a customer
Zoho Assist is slow and sometimes not connecting
I purchased a license for Zoho Assist and have been testing it with my desktop PC and my laptop. The connection between the two is very, very slow, and sometimes there is no connection. And if it does connect, the window on the control computer is updated very slow. How can this situation be fixed?
Are there step by step instructions with pictures for Zoho Assist Client download, install, init, start-up on Android?
These steps are many and confusing for many users. Downloading from play store. Open. Many, many security warnings screens. That tiny play button on the top.
ZA-Connect.exe is marked as untrusted in Edge
We are encountering a problem with the assist desktop plugin on download. In Edge the download is getting marked as untrusted and users are unable to run the exe. We are having to spend time re-assuring the clients that the download is safe and have to
Tip #3- How to invite customers to join a remote support session in Zoho Assist- 'Insider Insights'
Hello, everyone! We're back with another tip for the members of Zoho Community. In our previous post, we discussed the ways to start a session. This week, we'll explain how to invite customers to a remote support session. Once you've started a session,
Tip #2- How to start a session in Zoho Assist- 'Insider Insights'
Hello everyone! We, at Zoho Community, are thrilled to reconnect with you this week and share another new tip. In our previous post, we talked about remote support and unattended access. Click here to read about it if you missed it. This week's tip explains
Unattended access on Mac fails
I can get the unattended to work but if the device reboots then the Mac never reconnects unless I uninstall and reinstall the program. The private IP always changes to 127.0.0.1 on reboot in Zoho Assist even through the device has a proper IP address.
Please wait... starting support session
Windows 10 Pro 64-bit, with the desktop client and browser based, I get stuck on this message both when attempting to connect to an unattended client and when starting a remote support session.
Interface Issues
Hi! There is a issue by scheduling a remote session with the Time Zone drop down. See the screenshot.s It's sometimes annoying when changes are made under the hood and features break or no longer work as usual. BR
Tip #1- Remote support vs. unattended access: Contrasting two key concepts in tech assistance- 'Insider Insights'
Hello everyone! We, at Zoho Community, are excited to introduce Insider Insights, a new series where we will look into various aspects of remote support technology and how they might help you. We'll be sharing tips, methods, and insights acquired from
Infinite loading circle on customer device after session ends
Hi! I've just started using Zoho Assist and am overall a fan! However, while testing it out before asking any customers to use it, I noticed that the Zoho Assist Customer android app ("Customer App - Zoho Assist") seems to get stuck on an infinite loading
Blank screen (client) when using ZOHO Assist
What is the correction when I get a blank screen from a client I have brought to a remote session. Is there a setting that causes that on the remote desktop? and which I can inform the client to change?
zoho assist remote support on mac
I tried to get my customer to download, install, and run zoho assist on their mac, but they were not able to. Are there instructions I can give to mac on-demand remote support users on how to download, install, and run (and change settings to run) the
Not working in Windows 11 when laptop lid is closed
Hello, I am trying to use Assist Unattended to access a laptop, using Windows 11, whose lid is closed. The power settings are set to "Do Nothing" when it's closed, but I can't control anything. The mouse doesn't work, the keyboard doesn't work, and sending
Silent install parameter required
Hi - we have an issue with this platform, the Bulk Deployment manager doesn't work on our (very simple) domain, it deploys the package then simply fails - Zoho support have looked at the logs for this and failed to respond to our ticket. The instructions
Configuration Manager Malware Detected Alert: Malware detection alert for collection: All Desktop and Server Clients
Hi all, today we are getting numerous, concerning anti virus alerts regarding the following: System Center Endpoint Protection has detected malware on one or more computers in your organization Collection name: All Desktop and Server Clients Malware Name:
Free version of Assist for personal use?
I have a Zoho account already, and stumbled on info on Assist while looking for a way to control my iPhone from my notebook computer. I saw the Free version info, so I signed up for Assist and downloaded the app to my phone. Do I understand correctly,
Next Page