SalesIQ - Answer Bot - Seeming issues with language/localization
Hello everyone, I am currently evaluating SalesIQ Enterprise to see if it suits our requirements, and I have the following comments/questions. Could you please help? The Answer Bot doesn't seem to recognize the language I am using in my initial approach
Zobot doesn't search for faqs and articles
Hello everyone! I've encountered an interesting obstacle on my way that I can't solve. I'm configuring Zobot using the Codeless Bot Builder, and unfortunately, the Answer Bot option doesn't retrieve data from either articles or FAQs. In both cases, the
Optimizing Chatbot Versatility by Combining Answer bot and Zobot
Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer
Webhooks for WhatsApp/Telegram in SalesIQ
Good day! I have a webhook configured for events 'conversation.created', 'conversation.visitor.replied' and 'conversation.operator.replied'. And I send a few messages as user and as operator via a widget on the site, connected telegram bot and WhatsApp
Chatbot
Can someone please guide me to create chatbot for zoho crm? Step by step
Now connect your existing WhatsApp business account with SalesIQ
We had a great response from our customers for our SalesIQ - WhatsApp channel that we released a while back. The WhatsApp channel used Twilio, a third-party app, to connect your SalesIQ portal to WhatsApp. However, there were a few limitations, and one
Tip & Tricks: Make your Chatbot personal with Criteria Router!
Hi everyone 🤖 Ever wished for a bot that understands your visitors' needs and acts accordingly? We got you! Meet Criteria Router card – your ticket to an intelligent, customer-centric bot without breaking a sweat or code! Let's sprinkle some magic on
Idle chat handling Customiziation
I am very much attuned to my customer's habits regarding our chat support system. They will initiate a chat, receive a generic response from Zobot, and then request to speak with a human. When they request a human, our team responds accordingly, or another
What does this Default Line do? And how do I get rid of it?
Won't allow me to publish without connecting it to something, and I don't see it's inherent purpose for the context of a 'button'. Also If I could receive some support integrating with Whatsapp if possible? Because every time I go to integrate it, its
Custom fields from react project
Hi, How I can add custom fields to SalesIq chat from my react project, just calling this API not working for me .customfield.add()
Sales IQ needs to capture both first and last names
Sales IQ chat only has one field for name. When this then syncs with Campaigns, the field populates the "last name" field in Campaigns. However most people fill in the "name" field of Sales IQ with either their full name or their Christian name. This
How can I pause visitor score from increasing based on lead status?
Is it possible to freeze a visitor score or to copy it to another field in the crm when the lead becomes sold?
React Native SDK Build error
* What went wrong: > Could not find com.zoho.salesiq:mobilisten:7.0.2. Searched in the following locations: - https://oss.sonatype.org/content/repositories/snapshots/com/zoho/salesiq/mobilisten/7.0.2/mobilisten-7.0.2.pom - https://repo.maven.apache.org/maven2/com/zoho/salesiq/mobilisten/7.0.2/mobilisten-7.0.2.pom
I can't set office hours in SalesIQ.
I can't find the option to enable business hours in SalesIQ. Can someone please help me? Thank you.
How to route trigger initiated chats to specific departments?
I am exploring the triggers option on my SalesIQ, however I dont see an option to direct the initiated chats to specific departments, I dont want the chats initiated by the trigger to be forwarded to all my operators, only to the ones belogning to an
Auto End Chats After Customer Inactivity
Hello Everyone, I may be missing something, but is there a way to auto-end chats when a customer has been inactive for an amount of time? I have several operators (we use a shared set of account with schedules for people... that's another story) but at
SalesIQ and Zoho CRM Integration - Chat creates a Lead = Lead Source is UnAccounted
Hello, I set up a SalesIQ and Zoho CRM Integration so the website chat creates new Leads in the CRM. However, all Leads are created with the field Lead Source is UnAccounted instead of Chat website. How can I fix that? I think Zoho needs to create a document
Zoho IQ IP Address
Hi there. How can we capture the customer IP address from Sales IQ Chat and connect it with Zoho CRM?
Error in SalesIQ account features
https://www.zoho.com/salesiq/pricing.html The above URL says 3 operator licenses for free level. Trying to change to the free level, the screen says 2 operators. Hell, I'm not going to select a Category in the pulldown below this window. The list seems
ZOho desk article integration.
Hello, We added the chat bot fonction in zoho desk using Sales IQ. We enable the integration of the articles from Zoho desk. But we are having an issue. All our articles are in multiple languages but the synch only bring the english version. Any ideas
My restart / previous button is not showing on my Facebook Chatbot
Hi, Is there something I'm missing ? Zoho (with the restart and set back buttons) Facebook (without the restart and set back buttons)
Zobot not working as intended/usual
Hi, My Zobot is not working as intended. Here is what should appear on Facebook : BUT what is does on Facebook is : It's skipping the second frame, the card button with 8 options and it goes directly to another button card... This comportment changed
Hebrew Right-to-Left (RTL) support is now live on SalesIQ!
Hello everyone! In our ongoing commitment to diversify SalesIQ for a wide range of users, we are happy to share an update that enhances the SalesIQ experience for our Hebrew-language users. The Hebrew Right-to-Left (RTL) support has arrived on SalesIQ
Conect chat of salesiq with zoho cliq
Is there any way to answer from zoho cliq the chat of salesiq initiated by customers?
Enhancing Your Customer Experience: Integrating Zoho SalesIQ Chatbot with Chat GPT
Dear Zoho SalesIQ Team, I am writing to request the integration of Chat GPT with our existing Zoho SalesIQ chatbot. Our company has been using Zoho SalesIQ for some time now, and we have found it to be an invaluable tool for communicating with our clients
Attention Deluge Developers: Important Update Regarding "Send Email Deluge Task"
Hi Deluge Users, We hope this message finds you well. We would like to inform you about a recent update on the Send emails deluge task. If you are using this deluge task (SalesIQ Scripts) for your Zobot, widgets, or form controllers to send emails, please
Increasing conversions and simplifying the workflow
Hi Is it possible to display a chat screen after the sales IQ/Zobot bubble is clicked? The workflow currently displays a button The button is clicked, then it asks to click phone or chat Then it asks for name, phone, email and message Then it allows the
"Visit Summary" section is not populated in Zoho CRM
I integrated Sales IQ using JavaScript API, and when form is submitted - CRM contact is created. Zoho Sales IQ gets visitor's name and email, and in UI link to CRM contact appears. But in CRM "Visit Summary" section is still empty. I need some help finding
ZohoCRM not displaying "Visit Summary" information
Hello, I've been trying to resolve this issue for days now and nothing seems to be working properly. I have Zoho CRM+ and Zoho SalesIQ integrated, but it does not seem to be working. In all the examples i have seen online, once the 2 are integrated together the SalesIQ information should be possible to see in the Zoho CRM. When someone submits a form on my website, the information such as most recent visit, referrer, visitor score, etc. should be visible in my Zoho CRM but it does not transfer over.
Unveiling the SalesIQ Desktop Apps! Now available for Mac & Windows
Hello SalesIQ users! We are happy to reveal the official launch of the SalesIQ Desktop apps to the App Store on Mac as well as the Microsoft store on Windows! Yes, these apps are now available for you to download right from the stores on Mac and Windows,
How to block a WhatsApp user for sending spam
Is there a way to block those whatsapp users that just come to play and annoy our service, they also spam us. We have a waba service with sales iq
company name display
i want to display holidayys.com instead of Holidayys.Com and also want to add company logo instead of the bulding icon
How to change billing cycle
Hello, Can you please change the billing cycle from Monthly to Yearly for the below subscription? Subscription ID- RPCW2004213356704
Need Support of Zoho developer to develop and integration with zobot
We're seeking the expertise of a Zoho developer to create a customized Zobot that seamlessly integrates with our Myclassboard platform. The bot will serve as a valuable channel for customer interaction and data collection, enhancing overall user experience,
Increasing Chat Engagement
I've been sending lots of proactive chats, and have now also set up custom triggers for various pages and topics. And yet, despite dozens of triggers firing every hour (or me sending out obviously custom messages), very few of them actually turn into
Will Triggers overlap?
Hi, if I set up multiple triggers and a user hits more than one, will both fire? If not, which will fire - the one that is set to trigger first will automatically be the one that fires?
Can Zoho Sales IQ be linked to Bigin or Zoho Books?
I have seen you can link it to Zoho CRM but not to Bigin, it also seems like you can link to contacts on Zoho CRM, campaigns or Desk but not to Books. I am missing something or is this feature missing?
Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.
Disabling Live View and notifciations by country
Currently we only accept customers in U.S. and Canada. How do we prevent visitors from appearing in Live View and mobile/desktop notifications for outside of that region? We don't want our sales team spending time on leads we cannot convert. Thank y
Embed floating button
It would be helpful if Booking offered a floating button in addition to the iframe, similar to what Calendly offers (https://www.calendly-embed.com/popup-widget/). I looked into using SalesIQ for a floating button that "just works" but their Booking integration
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