【開催報告】Zoho CRM を業務のWorkdeskとして使おう! ユーザー交流会 大阪 2023 vol.2

【開催報告】Zoho CRM を業務のWorkdeskとして使おう! ユーザー交流会 大阪 2023 vol.2

皆さま、こんにちは。コミュニティチームの中野です。
 
Zoho コミュニティでは、12/7(木)にオフライン形式にて「ユーザー交流会 大阪 2023 vol.2」を開催しました。本投稿では、その様子をお届けします。事例セッションのみ当日の登壇資料をこちらに共有いたしますので、ご参加できなかった皆さまもご確認ください。
(Zoho セッションの登壇資料については、東京開催分の開催報告で共有いたします)



本イベントでは、ビープラスシステムズの石井様がZoho CRM を仕事机(Workdesk)として活用し、業務の効率化を実現した事例を紹介しました。
お楽しみ会は、Zoho サービスを活用し、業務効率化・自動化を実現したこと、または今後それらを実現するために取り組みたい内容を共有し合うグループワークを行いました。
 
登壇いただいた石井さん、そして参加いただいたZoho ユーザーのみなさん、ありがとうございました!
 
 
事例セッション Zoho CRM を業務のWorkdeskとして使おう!

10年前からZoho CRM を利用しているビープラスシステムズの石井様が、Zoho CRM の活用を通じてどのように請求業務の効率化や定型業務の自動化を実現したかを解説しました。

 
ビープラスシステムズ社 事業内容 




1. サービス導入背景・課題 
Zoho CRM を導入した目的は、エクセルなどで管理していた顧客情報をCRM に集約し、一元管理することでしたが、案件増加に伴い毎月の請求業務が複雑化し、請求漏れやミスが発生していました。
 
 

2. 解決策と取り組み 
Zoho CRM の活用を検討し、使いこなせなければ解約するという覚悟で臨みました。以下が請求業務の改善に向けた取り組みです。

・ボトルネックの認識:ルーティーンワークを洗い出し、負荷の高い領域を把握。


・取引先・リードデータの整理:不要なリードを削除し、重複データを統合。抽出に必要な情報をフィールドに追加・入力・チェック。


・データの転記作業を自動化:Zoho のレポートから出力したファイルをRPA(業務プロセスの自動化)の指示書として活用し、業務時間を3時間削減。顧客情報の整理と請求管理の省力化を実現。
 


3. 定型業務の効率化 
CRMをリード獲得から成約までの定型業務に活用し、以下の手法を導入しました。
・タグ機能の活用:ワークフローでリード作成時に自動でタグを追加し、リード獲得から契約までのタスクをタグ機能で管理。


・テンプレート活用:定型メールや契約書・申込書のテンプレート化により、作業時間を大幅に削減。手入力をしていた名入れ作業もCRMの情報を使用し、作業負荷を軽減。さらにはZoho Writer で作成したテンプレートに電子署名を行うため、Zoho Sign の検討を進める。
 





・Gmailとの連携:Gmail上ではなくCRM上で業務を開始し、タスクリストやToDoもCRMに集約することで、別サービスを行き来することがなくなる。

 


4. まとめ 
CRMを活用し、請求業務の省力化とリード獲得から成約までのToDo管理を実現し、作業しながら最新のデータ更新を行う業務フローへの変更が成功しました。今後はSalesIQ の活用や、CRMのデータを活用したマーケティング・顧客対応の自動化をZoho で実現したいのことです。
 


事例セッションで使用したスライド



お楽しみ会 「Zoho でここが楽になりました! Zoho サービスを活用した業務効率化・自動化について語り合おう」
Zoho サービスを活用し、業務効率化や自動化を実現したこと、または今後取り組みたい内容を共有し合うグループワークを行いました。
 


 
最後に
 
次回のユーザー交流会・大阪開催については、2024年6月あたりにオフライン形式にて開催を予定しています。開催時期やテーマなど詳細が決まり次第あらためて当フォーラムでお知らせします。
 
【12/15開催 一部配信あり】東京 ユーザー交流会
▶︎▶︎参加登録はこちらから: https://www.zohomeetups.com/Meetuptokyo2023vol4
*まだ残席がありますのでよろしければぜひご登録ください。事例セッションについては大阪・名古屋開催時と異なるプログラムを用意しています。
 
今後ともZoho コミュニティをよろしくお願いいたします!
 
ゾーホージャパン コミュニティチーム



      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • 【6/22〜6/24開催】Zoho CRM 管理者向けトレーニングのご案内

            「Zoho CRMを導入したばかりで、初期設定や基本操作に不安がある」、「短期間で基礎から理解を深め、運用開始までをスムーズに行いたい」「Zoho CRMを基礎から再度学び直したい」といった課題や要望をお持ちの管理者に向け、Zoho CRM 管理者向けオンライントレーニングを実施します。 2022年6月の開催回よりトレーニング内容を刷新し、有償にて実施いたします。   ─────────────────────────────────── >詳細・お申し込みはこちら:https://www.zoho.com/jp/crm/crmtraining/
          • 【12/17(金)Meetup開催】参加者にはノベルティプレゼント!Zoho サービス相談会/情報交換会もあります

            こんにちは、Zoho Japan コミュニティチームの今成です。 12月17日(金)16:00から、今年最後のMeetup(ユーザー交流会)を開催します! ●詳細はこちら:https://www.zohomeetups.com/ZohoJapanCommunityMeetup2021vol4/ 前半は今年9月にZoho サービスを導入したユーザー様のセッションとして、現状の利用状況とこれからどのようにZoho サービスを利用していくか、これからの構想談をお話いただきます。 後半では、Zoho CRM
          • 【6/29(火) 初心者向け】カスタム関数勉強会のご案内

            先日のMeetupでも告知しましたが、以前より多くのユーザーさまからご要望いただいていたZoho の「カスタム関数」に関する基本の勉強会を6/29(火) 17:00に、開催します! 関数の基本的な書き方や、Zoho CRM で活用できる関数例のデモなどについて、Zoho の技術メンバーがわかりやすく解説します。 関数の基本を掴みたい方はぜひ、ご参加くださいませ。 >>申し込みはこちら:‌attend.zoho.com/luy0 以下詳細です。 ーーーーーーーーーーー 日時:6月29日(火) 17:00~
          • 【3/19(金)】Meetup(ユーザー交流会)開催のご案内。Zoho CRM ユーザー事例やZoho Sign の紹介、Zoho CRM 相談会など

            こんにちは、Zoho Japan コミュニティチームの今成です。 2021年1回目となるMeetupを、3月19日(金)16:00~ 開催いたします! ●詳細はこちら:https://www.zohomeetups.com/ZohoJapanOnlineMeetup2021vol1 毎回好評のZoho ユーザーさまによる活用事例をはじめ、Zoho の電子署名ツール「Zoho Sign」の製品デモや、グループディスカッションをご用意しています。 前半/後半のみのご参加も可能ですので、お気軽にご参加ください!
          • 【12/17(木) 16:00-】ユーザー同士で情報交換を行う、グループディスカッションもあります。オンラインMeetup Vol.4 開催のお知らせ

            Zoho コミュニティチームの今成です。最近寒くなってまいりましたが、みなさまいかがお過ごしですか? Zoho Japan Communityでは、今年最後のオンラインMeetup(ユーザー交流会)を開催いたします!以下、詳細のご案内です。 ーーーーーーーーーーーーーーーーーーーーー <日時>2020年12月17日(木) 16:00-18:00 <参加費>無料 <開催方法>オンライン <概要> 前半(16:00〜17:00)  自社活用事例「Zoho 社員は、1日の中でどのサービスをどれくらい使っているのか」(ゾーホージャパン株式会社 コミュニティチーム)

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ






                                ご検討中の方

                                  • Recent Topics

                                  • Zoho Books Finance Modules Not Accessible in Zoho CRM Mobile App

                                    We have integrated Zoho CRM with Zoho Books using the Zoho Finance Suite integration. In the CRM web version, we can see the Finance modules (Estimates/Quotes, Invoices, Sales Orders, Items, Payments) and are able to create invoices and quotes directly
                                  • [Live Webinar] New in Zoho WorkDrive: AI enhancements, Data Loss Prevention, Version Controls, and more

                                    Hello everyone, We're excited to bring you another round of powerful updates in Zoho WorkDrive! Join us on May 15 for an exclusive live webinar where we’ll unveil the latest features designed to enhance your team’s productivity, collaboration, and data
                                  • Live webinar: Streamlining legal operations: Leveraging Zoho WorkDrive for law firm success

                                    Hello everyone, Managing legal documents across departments and jurisdictions can be complex, but it doesn’t have to be. Join us on March 6 for an exclusive webinar where we’ll show you how Zoho WorkDrive empowers legal teams to stay compliant, organized,
                                  • Live Webinar: Optimizing back-office operations in the manufacturing industry to maximize profitability

                                    Hello everyone, We’re excited to invite you to our upcoming live webinar on February 6! Discover how Zoho WorkDrive can help manufacturing businesses optimize back-office operations, improve efficiency, and boost profitability. Our product experts will
                                  • Live webinar: 2024 recap of Zoho WorkDrive

                                    Hello everyone, We’re excited to invite you to our year-end live webinar! This session will take you through the transformative features and updates we’ve introduced in Zoho WorkDrive this year, helping you streamline document management like never before.
                                  • Live webinar: Explore WorkDrive's seamless integrations with key Zoho apps

                                    Hello everyone, We’re excited to invite you to our upcoming live webinar, where we'll delve into the seamless integration of WorkDrive with other key Zoho applications! This is a fantastic opportunity to enhance your productivity and streamline your workflows
                                  • Live webinar: Getting the most out of WorkDrive in Zoho Workplace

                                    Hello everyone, We’re excited to invite you to our upcoming live webinar, where we’ll explore how to maximize your use of WorkDrive as part of the Zoho Workplace bundle. This is a fantastic opportunity to elevate your productivity and streamline your
                                  • Live webinar: Mastering data migration, organization, and team collaboration

                                    Hello everyone, We’re excited to invite you to our upcoming live webinar! Discover how to seamlessly migrate your data, optimize file organization, and boost team collaboration using Zoho WorkDrive’s powerful features. This is a fantastic opportunity
                                  • BARCODE PICKLIST

                                    Hello! Does anyone know how the Picklist module works? I tried scanning the barcode using the UPC and EAN codes I added to the item, but it doesn’t work. Which barcode format does this module use for scanning?
                                  • Join our live webinar: Explore the WorkDrive TrueSync application!

                                    Hello everyone, We are thrilled to invite you to a live webinar focused on mastering the WorkDrive TrueSync application. Discover how to seamlessly sync your content between the cloud and your computer, ensuring smooth and efficient file management. Our
                                  • Bug tracking

                                    Hi, does anyone know how to track errors during picking or packing? This way I can keep track and see how to improve and prevent errors in this area.
                                  • Zoho Creator customer portal limitation | Zoho One

                                    I'm asking you all for any feedback as to the logic or reasoning behind drastically limiting portal users when Zoho already meters based on number of records. I'm a single-seat, Zoho One Enterprise license holder. If my portal users are going to add records, wouldn't that increase revenue for Zoho as that is how Creator is monetized? Why limit my customer portal to only THREE external users when more users would equate to more records being entered into the database?!? (See help ticket reply below.)
                                  • Script Editor not an option

                                    I am trying to apply a script to a sheet and Script Editor is not an option. I don't want to go outside Sheets to do this (like Creator) if it can be done inside Sheets.
                                  • Envio de mails

                                    Hola! No puedo enviar mails pero si recibirlos. No se como solucionarlo! Mi dominio es chidobebes.com.ar
                                  • ERROR CODE :554 - Your access to this mail system has been rejected due to poor reputation of a domain used in message transfer

                                    In my email configuration: The domain's MX Records are pointed to Zoho The domain's SPF Records have been pointed out successfully DKIM is enabled. DMARC Record is pointed for the domain. The domain name is digioorja.in. Still facing the issue of Error:
                                  • This Operation has been restricted. Please contact support-as@zohocorp.com for further details

                                    l tried to verify my domain (casalimpaeperfumada.com.br) and its shows this error: This Operation has been restricted. Please contact support-as@zohocorp.com for further details.
                                  • SLOW EMAILS

                                    Is there an issue with the Zoho server? For two days now I've been having issues with very long buffering. Please advise. Thank you.
                                  • POP3 authentication error - SOLVED

                                    Just in case others are as forgetful as me ... As Zoho has changed the POP server for personal and free organisational users, I needed to change the POP server on my email client. This failed persistently but eventually I remembered that I had chosen
                                  • Solution to Import PST File into Office 365.

                                    MailsDaddy OST to Office 365 Migration Tool is an outstanding solution to recover OST files and migrate them into Office 365 without any hassle. Using this software users can multiple OST files into Office 365 with complete data security. It offers users
                                  • Add Zoho One Groups/Departments to Shared Mailbox Access

                                    Hi, I hope you're doing well. Currently, in Zoho Mail, I can manually add specific users or the entire organization to a shared mailbox. However, there is no option to add Zoho One groups or departments. Feature Request: We would like the ability to assign
                                  • Allow Filters with Only Special Characters in Zoho Mail

                                    Hi Zoho Mail Team, I hope you're doing well. We have noticed that currently, Zoho Mail does not allow creating filter criteria using only special characters, such as = or #. However, there are scenarios where such a filter is necessary. For example: Filtering
                                  • How to save email as PDF?

                                    I saw 2 previous threads about this. One is from 14 years ago. The other was closed as "answered" a year ago but the feature was never implemented: https://help.zoho.com/portal/en/community/topic/how-to-download-save-emails-as-pdf Is the "save as PDF"
                                  • Flexible plans

                                    Hi, I have a Workplace Standard subscription. On Zoho's website, it mentions that with the annual plan it's possible to have multiple plans under the same organization—for example, Workplace Standard and Mail Lite. However, I can’t find a way to do this
                                  • Weekly Tips : Teamwork made easy with Multiple Assignees

                                    Let's say you are working on a big project where different parts of a single task need attention from several people at the same time—like reviewing a proposal that requires input from sales, legal, and finance teams. Instead of sending separate reminders
                                  • Cannot give public access to Html Snippet in Zoho Creator Page

                                    Hi, I created a form in Zoho Creator and published it. The permalink works but I want to override the css of the form. (style based URL parameters is not good enough) So I created a page and added an Html snippet. I can now override the css, which is
                                  • Weekly Tips : Customize your Compose for a smoother workflow

                                    You are someone who sends a lot of emails, but half the sections in the composer just get in your way — like fields you never use or sections that clutter the space. You find yourself always hunting for the same few formatting tools, and the layout just
                                  • Accounting on the Go Series-43:Enhancing Your Reporting Efficiency with Dashboard Filter State Retention

                                    Hello everyone! Welcome back to our series on Zoho Books mobile app features. Today, we will talk about a feature that yet again helps you focus on work that really matters-Dashboard Filter State Retention. Imagine you're working on your Zoho Books dashboard,
                                  • Zoho books/payroll tax payment

                                    I accidentally made a second payment to my taxes for $300 which is reflected in my bank account and therefore on Zoho books but I can not match it to any transactions because its not reflected in payroll as a tax payment. Is there a way to add an extra
                                  • I can't renew the Finance Plus subscription

                                    I tried to renew the Finance Plus subscription but it keeps reloading the same page over and over when ever I click on "Renew Subscription" button
                                  • Estimate vs Quote

                                    they are different. Quote is for 1 piece price + other charges. Estimate is for total quantity to be ordered. The gross total amount of the Estimate is the amount payable. Replacing Estimate as Quote is not understandable because they are different. In
                                  • Accounting on the Go Series-47: Effortless GSTIN Management- Auto Populate TaxPayer Details in Zoho Books Mobile App

                                    Hello everyone, Welcome back! Today, we're focusing on a feature specifically designed for our Indian users in the Zoho Books-Indian edition, particularly those who deal with GST compliance regularly. We understand the importance of accurate and efficient
                                  • Accounting on the Go Series-48: Enhance Accuracy with Custom Work Week Start Days in Zoho Books iOS app

                                    Hello everyone, Welcome back! We’re here with another feature spotlight that might seem small but can have a big impact on your daily routine: setting the first day of the work week in the Zoho Books iOS app. Imagine this: You’re a business owner who
                                  • Time to Get Paid Report in ZBooks

                                    Hello, One of our customers who has 25 different companies around the world gets 60 days to make payments. Unfortunately, the subject report does not report an average time to get paid (in days) or the ability to look at a custom period of time. Currently
                                  • How to prepare a balance sheet for a company that has no operations yet?

                                    .
                                  • Project Billing Method from Zoho People

                                    Normaly our customers use Zoho Projects to manage projects and timesheet that are being charge to the customer. Using the integration from Zoho Project we can have projects base on different billing method. For example most of our customer use Hourly
                                  • Zoho Books-Accounting on the Go Series!

                                    Dear users, Continuing in the spirit of our 'Function Fridays' series, where we've been sharing custom function scripts to automate your back office operations, we're thrilled to introduce our latest initiative – the 'Zoho Books-Accounting on the Go Series'.
                                  • Zoho Books | Product updates | July 2025

                                    Hello users, We’ve rolled out new features and enhancements in Zoho Books. From plan-based trials to the option to mark PDF templates as inactive, explore the updates designed to enhance your bookkeeping experience. Introducing Plan Based Trials in Zoho
                                  • Zoho Books | Product updates | August 2025

                                    Hello users, We’ve rolled out new features and enhancements in Zoho Books. From the right sidebar where you can manage all your widgets, to integrating Zoho Payments feeds in Zoho Books, explore the updates designed to enhance your bookkeeping experience.
                                  • Update or Upsert Records Using Unique Custom Fields

                                    Hello customers, We've enhanced the process of updating records via API. You can now: Update records using unique custom fields Upsert records using unique custom fields Note: Both the features are available in the Zoho Books and Zoho Inventory apps.
                                  • [Webinar] Understanding the New Invoice Management Systems

                                    Join industry expert CA Pritam Mahure as he discusses the importance of the new Invoice Management System (IMS) and its impact on taxpayers. Topics Covered: - Concept of IMS and pre-requisites - Applicability and Restrictions on Invoices/Records for IMS
                                  • Next Page