Access to remote screen is suspended while your customer is controlling the device.

I have a number of remote sites running Ubuntu on desktop machines. Frequently, when using unattended access, I get a warning at the top of the screen stating:

"Access to remote screen is suspended while your customer is controlling the device."

this leaves me with no ability to work on the remote box. There is no customer or anyone at these sites and no-one controling the device. What is the cause and how do I resolve it. Rebooting the remote device does not resolve the issue.

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Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,