Chat forward operation waits indefinitely for operator to pick up

Chat forward operation waits indefinitely for operator to pick up

In my bot, visitor can elect to speak to an operator. In that case, I've programmed the bot to forward the chat. However, I've noticed that in the event that an operator is marked as available but unable to accept the chat, the chat will continue waiting forever.

Is there a way to set a time limit for how long a visitor is kept waiting? I don't want them to wait so long that they leave the website.

Or ideally, these chats can be sent to the "Missed Chats" category.

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