Chat Module in Zoho Desk UI revamp in sync with SalesIQ

Greetings!

We're pleased to inform that the user interface of SalesIQ is revamped and it reflects in the Chat module in Zoho Desk.

SalesIQ's LiveChat is used in Zoho Desk to establish communication between the support team and customers. It enables the support executives to have real-time conversations with the customers, provide quick response and assist them in resolving their issues.

PS: Until September 21st, 2023 we have provided an option to switch to the old UI. After this, new UI will be available by default for all Zoho Desk users. Kindly note, new sign-ups will view only the new UI.

What's New?

The new interface offers a fresh visual experience and seamless user experience. While the UI has been updated, there are no alterations to the functionalities of the Chat module. All the essential features remain unchanged.

What has changed?

1)The user interface for LiveChat notifications within the Desk module has been updated.

2) The chat module within Desk now features an updated chat window and information panel. In the left pane of the chat module, you will now find sections for "Active," "Missed," and "Closed" chats, providing better organization and visibility for your chat interactions.

3) The positions of the "More Options" and "Canned Replies" features within the chat interface have been changed.

Refer to our help doc for more details on Working with Chat Module.

You can share your suggestions, questions, or observations in the comment below.

Thanks and have a great day!

Regards,

Varsha P | Zoho Desk | User Education

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