Cliq Bots - Get notifications about any action on an application with the incoming webhook handler!

Cliq Bots - Get notifications about any action on an application with the incoming webhook handler!

Webhooks can be used to get notified about events happening in other applications inside Cliq. All bots in Cliq have their own incoming webhook endpoint. This makes it simple to post messages to the bot from external applications. Unlike the send message (/message) REST API, here any data can be posted to the endpoint which is further processed in the incoming handler before notifying in Cliq.

The incoming webhook allows third-party applications to send notifications/alerts using the incoming webhook URL. These responses mostly received as a JSON can be then customized using Cliq's message card templates. The incoming webhook URL of the bot should be configured with the application's outgoing webhook. 

Incoming webhook handler workflow 

The bot's incoming webhook URL will receive the request response from the third party application's URL. The response of the request will be obtained in the body attribute. Take a look at all the attributes passed when a bot's incoming webhook handler is executed in our help page

A pictorial comparison between how Rest APIs and incoming webhooks work is shown below!
Now that we've got the concept of webhooks cleared, let's start off by creating a simple bot's webhook handler. Take a look at the sample scenario given below.

Sample Scenario 

Your support team uses Zendesk to take care of customer queries and keep track of tickets. The team also uses Cliq for internal team communication. So how can you make sure all support reps are notified in Cliq when a new ticket with a high priority has been created? Here's what you can do - create a Support Bot! 

Before we start, this is an integration by parts. Which means that you have to configure the webhook in Zendesk and format your response in Cliq. 

Cliq's part in the integration:  

Creating a bot in Cliq is just a three-step process. All you've to do is, 
  1. Click ' Settings ' in Cliq's top nav bar. 
  2. Select ' Integrations '.
  3. Once you're on the Integrations page, click ' Create Bot ' and give your bot a name, description, status, access level and image! 
Now, to set up the incoming webhook handler of your bot :
  1. Saving the bot will take you to the ' Edit Handlers ' page. Or you can navigate to the edit handlers page from the bot's preview.
  2. Click ' Edit Code ' under the bot incoming webhook handler. 
  3. Write your code in the deluge editor (once you set up the JSON body in Zendesk), click save and done! Take a look at the sample code snippet given below:
  1. // Incoming Webhook Handler Code Snippet 
  2. response = Map();
  3. title = body.get("title");
  4. priority = body.get("priority");
  5. description = body.get("description");
  6. url = body.get("url");
  7. id = body.get("id");
  8. status = body.get("status");
  9. assignee = body.get("assigned_to");
  10. response = {"text": "A new ticket has been created. The ticket details are given below: \n Ticket Name: " + title + " \n Description:" +description+   "\n Priority: `" + priority+ "` \n Ticket ID:" +id+ "\n [Ticket URL](https://" +url+ ") \n Status: " +status+ " \n Assigned To: " +assignee };
  11. return response;
To be done in Zendesk

Create a Target: 
  1. Create an extension. To do so, click 'Extensions' under 'Settings' 
  2. Click 'Add Target' under the targets tab. 
  3. Click 'HTTP target' and give a name, URL, method. 
  4. Give your bot's incoming webhook URL along with the zapikey parameter. Take a look at how to create a zapikey  here
  5. Set your HTTP method as POST. 
  6. Select 'Create Target' and click Submit. 
Sample Bot Incoming Webhook URL:

That's it! Your extension has been created.

Create a Trigger:

The next action is to create a trigger. Triggers are automated rules that work based on predefined conditions. 
  1. Navigate to the Triggers tab and click ' Add Trigger '
  2. Give the trigger a name, description and set a condition. Take a look at the sample condition used for the example shown below. 
  3. Under Actions, select ' Notify Target ' and select your target name. 
  4. The JSON body will contain the ticket details. Modify this to suit your team's requirements. Here's a sample code snippet for the JSON body.
  5. Click Save! 
Sample Trigger Code Snippet:

  1. {"title":"{{ticket.title}}", 
  2. "description" : "{{ticket.description}}", 
  3. "priority":"{{ticket.priority}}",
  4. "url": "{{ticket.url}}",
  5. "id":"{{ticket.id}}",
  6. "status":"{{ticket.status}}",
  7. "assigned_to":"{{ticket.assignee.name}}"
  8. }
Now creating a ticket with a priority set as Urgent  will notify all the support reps in Cliq via the Support Bot!

Take a look at how the Zendesk Ticket will be notified in Cliq via the Support Bot : 

Ticket in Zendesk 




Support Bot notifying in Cliq



And that's how easy it is to configure a bot's incoming webhook handler. Comments and suggestions are welcome. 

Few useful links:




Best,
Manasa
Cliq




    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      • Sticky Posts

      • Automating Employee Birthday Notifications in Zoho Cliq

        Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of
      • Convert a message on Cliq into a task on Zoho Connect

        Message actions in Cliq are a great way to transform messages in a conversation into actionable work items. In this post, we'll see how to build a custom message action that'll let you add a message as a task to board on Zoho Connect. If you haven't created
      • Cliq Bots - Post message to a bot using the command line!

        If you had read our post on how to post a message to a channel in a simple one-line command, then this sure is a piece of cake for you guys! For those of you, who are reading this for the first time, don't worry! Just read on. This post is all about how
      • Cliq Bots - How to make a bot respond to your messages?

        Bots are just like your buddies with whom you can interact. They carry out your tasks, keep you notified about your to-dos and come in handy when you need constant updates from a third party application.  So, how can you make your bot respond to a message? The bot message handler is a piece of code triggered when a message is sent to the bot. Message handlers help you customise your bot responses to make it look conversational. The message input from the user can be either a string or an option selected
      • Cliq Bots - Get notifications about any action on an application with the incoming webhook handler!

        Webhooks can be used to get notified about events happening in other applications inside Cliq. All bots in Cliq have their own incoming webhook endpoint. This makes it simple to post messages to the bot from external applications. Unlike the send message

      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ






                              ご検討中の方

                                • Recent Topics

                                • Blueprint - 'On hold' state with an automatic transition?

                                  I think I'm missing something here so I'm hoping if I explain what I'm trying to achieve someone might be able to give me a way around it. We sometimes get request far in advance but we don't want to action them unless it is 7 days from when they are
                                • HOW TO VIEW INDIVIDUAL COST OF NEWLY PURCHASED GOODS AFTER ALLOCATING LANDED COSTS

                                  Hello, I have been able to allocate landed costs to the purchase cost of the new products. however, what i need to see now is the actual cost price (original cost plus landed cost), of only my newly purchased products to enable me set a selling price
                                • Client Script: $Client.refresh({ triggerOnLoad: true }); not triggering onLoad Client Scripts

                                  Hey friends! I'm trying to store a temporary var, refresh the page for the user, then check that temporary var and do some actions. Theoretically using the title's code: $Client.refresh({ triggerOnLoad: true }); should refresh the page and trigger on
                                • Calculate months and years between 2 dates on subform

                                  I am looking for a function syntax for an employment candidate to calculate the number of years and months (decimal format. eg 1.2 years) they are employed. I have their start date entered, but if the end date is blank, that tells me they are still employed
                                • Combine related grouping values into categories in CRM analytical components

                                  Hello everyone, Analyzing large datasets can be challenging when dealing with numerous individual data points. It's often difficult to extract meaningful insights when information is scattered and ungrouped. To address this, we're adding options to create
                                • How Kiosk Studio can simplify sales for bank employees | Kiosk Studio Session #4

                                  Hello everyone, Banks can boost revenue by cross-selling to their current customers. For example, they can sell credit cards, personal loans, and more to existing account holders. To do this, bank employees move all around the CRM, open and close records,
                                • Tip #19 - Create checkbox tracker in your spreadsheet

                                  Hello Sheet users! We are here with yet another tip to help you get the most out of Zoho Sheet. Spreadsheets can be used to handle a variety of tasks, but ever tried using checkboxes to track the progress of your action items dynamically? Here's a sample
                                • Integrate Oracle with ZOHO CRM

                                                       Please let me know if its possible to Integrate Oracle with ZOHO CRM. If yes then help me in doing it. 
                                • UUIDs

                                  Has anyone coded a Universal Unique Identifier (UUID) generator in Deluge?
                                • Introducing signer groups: Streamline signature collection and make it even faster

                                  Hello everyone, We're excited to introduce signer groups, a feature designed to make your signing process quicker, more efficient, and collaborative. With signer groups, you can send an envelope to a group of people, and any member of the group can open
                                • Calendar - Recurring Event - End of Month and Last Weekday of Month

                                  How do I set a calendar event to recur on the last day of every month? How do I set a calendar event to recur on the last weekday of the month?
                                • Duplicate Zoho Invoices and Sales Receipts

                                  We have been running into an issue where upon saving an invoice or a sales receipt, we get a duplicate: same information saved twice but with a different invoice id/number and sales receipt id/number. I have logged a ticket but so far no response. It
                                • Introducing revamped Zoho Creator Developer Console—a powerful platform for developing and distributing apps

                                  Hello everyone! We're thrilled to announce the launch of the revamped Zoho Creator Developer Console—a dedicated platform designed specifically for Creator developers and Partners to build, test, and distribute apps to your clients. Developer Console
                                • Phone App of CRM doesn't find contacts

                                  I open the crm to and do a contact search but nothing comes up. If I do a full zia search it will find an old note that is attached to a contact and I can open the contact. BUT I still can't enter notes of calls, set appointments, etc. It requests I go
                                • [Product Update] Deprecation of 'Inbound Transport Details' module in Zoho Analytics - Amazon Seller Central integration

                                  Dear Customers, Please be informed that the Amazon Seller Central will be deprecating the 'Inbound Transport Details' module APIs effective December 20, 2024. As a result, this module will no longer be supported in the Amazon Seller Central - Zoho Analytics
                                • Is there any support for Drivers license and other forms of ID scanning capabilities?

                                  When scanning a drivers license barcode for data input to a Form, the scanning tool receives all the raw data but there doesnt seem to be a function to limit or remove the unnecessary fragmrnts, like a prefix. Is there any support or info in the help
                                • Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!

                                  We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each under
                                • Gravity Forms plugin not passing some fields

                                  I use the gravity form zoho plugin to push data from my lead form into my lead page in Zoho CRM. Everything was working file for about 6 months. Suddenly on Oct 1st, some of the fields are no longer getting passed to Zoho. The fields with the problem
                                • Can't delete bank transactions (i changed from 14 days trail to free just now)

                                  Hi, I manually added one bank transaction When i try to delete it, it say below: What should I do?
                                • Feature Request: Search in the PC client. Some thoughts about the search.

                                  Hi all. I'm really excited to start using Zoho Notebook, but I'm missing some of the search capabilities on my desktop. There are also some thoughts on improving search in general. Search is very important to me, without it it is difficult for me to use
                                • Leave Policy for Brazil

                                  Hi, Brazil asked us to configure Zoho People to apply the following policy: · To block starting vacations 2 business days before holidays or weekends; Employees cannot start their vacations 2 days before holidays or weekends. Example: If December 25th
                                • Adding date field to each individual Items when creating Invoices?

                                  When adding items into an invoice I need to be able to have a date for each item. Example below: Date Item Description Qty Rate Discount(%) Tax Amount 31/07/13 Brown Sugar Performance 1.00 3,000.00 0.00 10% $3300 Is this possible or will it be in the
                                • Auto-Create OneDrive Folder Structure Upon Lead Creation

                                  Hello, New to Zoho and looking for help on a critical process automation I'm looking to implement. My company currently utilizes OneDrive for file management and the folder structure is Proposals -> Client Name -> Address (where I need to initially create
                                • Profile Page View Customization

                                  I need to change the fields, sections from the profile view of an emplyoyee.
                                • What do the Image Sizes mean in Zoho CRM Email Templates?

                                  Below you can see the image options in email templates: Banner, Fit, Small, Medium, Original, Custom. Can someone from Zoho please share with me: What each is/means? How each will look on desktop AND mobile? How to edit "custom"?  If I choose "Custom"
                                • Translate any published presentation to the language of your choice

                                  As part of our constant effort to enrich your presentation experience, Zoho Show has rolled out a new feature for translating published presentations. Consider the following scenario: Zylker IT services, a multinational corporation, has announced product
                                • Blueprint: multi-select lookup field not available in the criteria option

                                  I read this old forum post which stated that multi-select lookup fields are now selectable as an option in a Blueprint transition configuration: https://help.zoho.com/portal/en/community/topic/blueprint-multi-select-lookup-field-not-available-within-blueprint-transition
                                • Apply Credit Note Automatically

                                  We need the ability to apply open Credit Notes toward invoices generated by recurring invoice as the first, priority payment. This should be an option that we can enable/disable in the recurring profile and/or the Credit Note. Other invoicing systems can do this. I'm not sure why Zoho Invoice doesn't have it. Here's an example for a Recurring Invoice... If a customer has open Credit Notes, and a saved credit card set for auto-pay, once an invoice goes out, the credit balance gets automatically applied
                                • Workflow for "Expenses" module?

                                  Hi there, over the last 2 years, Zoho Expense has seen tremendous growth and we are happy with it. But, sometimes it is frustrating to see things are being implemented halfheartedly, or so it seems. For example, There is the possibility to create workflows
                                • Record Template - Conditionally printing sections

                                  Is there a way to conditionally print a section of a Record Template? More specifically I am printing records from a Form "Invoice". That Form has 3 SubForms. I'd like to print the content of those SubForms using a Record Template but only if they have at least one line item. If they have no line items, I'd like to hide the headers for that section on the printout.
                                • User can choose the PDF report

                                  Hi. I would like to find out if a user (Creator or customer portal) to choose from the different PDF customised reports that have been built?
                                • Query table pull last 12 months

                                  I am tying to pull the following criteria and the date is always what causes me the issue. I want to pull people (pco_id) who have entries of "event_id" being these 2 events and whos "kind" is Regular or Guest and where the event_starts_at (date column)
                                • PLEASE FIX Search options and consider a Global seach option

                                  A recent update has removed the ability to search for addresses and phone numbers under contacts. We cannot find where this moved to (If it is still available). Please put these options back as we cannot locate specific projects anymore. Also please consider allowing for a Global search. This would really improve the search engine. For example: If I search for "Sally Jones" then all invoices , estimates, vendors etc.. would populate.. Please let me know if you need any more information. Thank You....
                                • Customize your calendar based on personal preferences

                                  Greetings, We're happy to introduce a few new capabilities to the Activities module's Calendar View! Now you can tailor your calendar's appearance and notification settings to suit your needs. In the past, the Calendar View lacked customization options
                                • BUG ALERT: Client Script + Commands -> $Page contextual data is not updated

                                  When using the new Client Script Commands feature, there is an issue with the Client Script $Page contextual data not accurately being updated each time a Command is run. Assuming a Client Script Command called "Client Script Command Bug" with the following
                                • Show iFrame of related List inside of Blueprint Transition

                                  Hey, is it possible to show an iFrame of a related list like this inside of a Blueprint transition?
                                • Lookup Fields not Converting

                                  I manage holiday properties. I have a lookup to the Accounts (Properties) in the Leads module. The lookup is connected to the property address field. When I convert it the lookup field does not update in Deals, although the property address does. There
                                • 2024: A Year of Transformation with Zoho Forms

                                  As we close the curtain on another exciting year, it’s time to reflect on the strides Zoho Forms has taken in 2024. From empowering businesses with advanced tools to simplifying workflows and enhancing user experiences, our updates this year were all
                                • Stop selling out of stock Items.

                                  Hi I have been using Zohobooks for a around 8 month now. I am not involved in selling process but my staff cant stop selling product which they do not hold in stock, this is a big headache for me as physical count never matches what is shown on the books. 
                                • Bigin API Token Request ("invalid_client")

                                  Hi people, I tried to connect to the API without success, I've read all of the documentation multiple time and tried just about everything. I tried to do it with Python Request module and with Postman, passing the information through both the URL parameter
                                • Next Page