Correct way to add attachment to a ticket

Correct way to add attachment to a ticket

I do not forward emails to Desk, but I have a middleware processing specific mailboxes and adding these tickets through the Create Ticket API.

I am not sure what the correct way is to create the attachments. I see you have attachment linked to tickets, but there are also attachments in the thread of the ticket.

When you use the forward email strategy and a person is sending an email with attachments, these are listed in the thread.

But how do you do this through the API? I want to create a ticket + place the attachments of the mail together with the ticket(thread).

    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ




                              ご検討中の方