Credit Management: #1 Credit You Owe vs Credits Owed to the Business
Think about the last time you ordered food online. You might have paid in advance through your card, but you received a $20 refund because your order got delayed or cancelled. In most apps, refunds don't go into the bank account directly; instead, they're stored as a credit in your food delivery account, ready for your next order.
Imagine a mom-and-pop store at the corner of your street, where you buy things "on tab." You take home items today and promise to settle the bill at the end of the month.
Now, flip that perspective. The same store probably receives goods from its supplier every week, but doesn't pay for them immediately. The supplier allows a few days or even weeks before payment.
They are more than just promises, more than trust. They are credits.Credits like these are everywhere in our daily lives. Sometimes we owe them, sometimes they owe us. Moreover, in business, this constant give-and-take of credit plays a critical role in keeping transactions flowing smoothly.
Understanding the Two Sides of Credit
In every business, credit flows both ways. You extend credit to your customers when you allow them to pay later, and sometimes you owe credit back, as adjustments or refunds. These two sides of credit determine how efficiently your business manages cash flow, customer relationships and revenue recognition.
Let's break them down.
Let's break them down.
Credits Owed to the Business
You're extending credit when your business provides goods or services before receiving payments. It's a standard business practice that builds trust and encourages repeat sales, but it also means a portion of your revenue is pending to be collected. This pending amount is your credit owed or accounts receivable.
Some of the common forms of Credit Owed to the business are:
Sales on Credit:
The most common form of credit is sales credit. You deliver the product or service and give the customer a set number of days to pay, say, Net 15 or Net 30.
For example, a freelance designer might deliver a logo package to a client and issue an invoice payable within 10 days. Until payment is made, that amount remains as credit owed to the business.
Recurring or Subscription Billing:
For services that run month after month, invoices are generated periodically, and the payment cycle follows agreed-upon terms. It may be either the start or the end of the month.
Take a SaaS company offering a monthly plan. Each invoice raised at the start of the month gives the customer a set time to complete the payment, making it a recurring credit relationship.
Instalment or Milestone Billing:
Large or ongoing projects may be billed in parts; each payment represents a credit instalment.
For example, a software development firm might bill 40% upfront, 30% after a beta release and 30% after project completion. Each stage involves extending short-term credit until the payment arrives.
Overdue Receivables:
When payments extend beyond the due date, those invoices become overdue and need close follow-up.
For instance, a wholesaler who has multiple clients on credit terms may notice one customer's invoice consistently crosses the 45-day mark, prompting reminders or credit hold decisions.
Credits You Owe
Now let's flip the perspective.
Sometimes, your business owes customers a credit. This could be because they paid in advance, overpaid, or a transaction needed adjustment. These credits act as a promise, a value the customer can use against future invoices or purchases.
Some of the common forms of Credit You Owe are:
Credit Notes:
This is issued when you need to reverse or adjust part of a billing amount, such as when a customer returns goods or a post-sale discount occurs.
Imagine a retailer who invoices a customer for 100 items but later finds 10 were defective. Instead of issuing a refund, they create a credit note for the value of those 10 items, which the customer can apply to their next purchase.
Overpayment:
When a customer pays more than what's due, the excess is treated as a credit balance for future invoices.
For instance, if a customer's invoice total is $1900 but they transferred $2000, the extra $100 becomes a credit balance that can automatically be adjusted against their next invoice.
Advance Payment:
When a customer prepays, the amount remains a credit until applied against an upcoming service or product delivery.
A good example is a training provider who receives $600 upfront for a workshop scheduled next month. That amount is held as customer credit until the session occurs and the invoice is adjusted.
Balancing the Equation
Both sides of the credits are equally important.
If the "credit owed to you" side grows too much, your cash flow is weakening.
If the "credit you owe" side isn't correctly managed, you risk misreporting revenue or confusing customers.
A healthy credit management process means,
Payment terms are clearly defined.
Overdue invoices are tracked and followed up on.
Credits and refunds are issued promptly.
Use automation to handle reminders, adjustments and reporting.
When these pieces are in sync, your business operates with confidence, as every transaction is accounted for and every balance is clear.
Meet Zoho Billing
Credit management becomes much easier when your billing system does the heavy lifting.
With Zoho Billing, businesses can:
Define flexible payment terms at the customer level or invoice level.
Track receivables in real time with clear visibility into what's due, overdue or funds collected.
Issue credit notes instantly for returns, discounts or adjustments.
Apply customer credits automatically against future invoices or renewals.
Automate reminders and the dunning process to keep cash flow consistent.
Clear reports on what's paid and unpaid, how long a customer takes to pay, and how often it fails.
In this series, we will examine each of these functionalities deeply and explain how they offer visibility and clarity, letting your team focus on growth rather than following up on credits.
Up Next: Setting the Right Payment Terms
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Dear customers, We're happy to bring you the September edition of our #CommunityDigest! Keep track of your subscription KPIs right from your smartphone: Last month, we enhanced our Android mobile app to help our customers get daily updates on their business health. We got to know from a lot of customers that this has made their job much more easier because they no longer have to keep a reminder to manually check on the previous day's revenue or activations. If you have not downloaded it yet, here'sCommunity Learning Series | Digest #4 - August 2020
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